2022年亞馬遜常見問題郵件回復(fù)

1、1、客戶訂購(gòu)多種產(chǎn)品，賣家發(fā)郵件確認(rèn)產(chǎn)品訂單 Dear buyer ，Thank you so much for your great support on us. We have received your order of “ XXXXXX” .We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best Regards Sellers nam

2、e 譯文：親愛的顧客，非常感謝您對(duì)我們的大力支持！我們已經(jīng)收到您的訂單“ XXXXXX” 。我 10 個(gè)指南針？們會(huì)盡快跟進(jìn)您的訂單，現(xiàn)在我們先幫您確認(rèn)指南針的數(shù)量，您是否訂購(gòu) 如果沒什么問題，我們會(huì)盡快發(fā)貨。2、客戶因訂購(gòu)的商品大小不合適導(dǎo)致退貨 Dear buyer ，Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift

3、? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best Regards Sellers name譯文：親愛的顧客，非常感謝您對(duì)我們的大力支持！很抱歉，因?yàn)檫@件泳衣不適合您，給您 帶來不便。這件泳衣可以送給別人作為禮物嗎？或者我們這邊退部分貨款作為補(bǔ)償？只是建議，如果您堅(jiān)持要退貨，

4、我們會(huì)跟進(jìn)下一步。我們等待您的回信。3、賣家發(fā)錯(cuò)地址 Dear buyer ，Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding. Best

5、 Regards Sellers name譯文：親愛的顧客，非常感謝您對(duì)我們的大力支持！我們犯了很大的失誤。很抱歉，不知您 是否還需要這個(gè)產(chǎn)品。如果需要，我們會(huì)立刻重新發(fā)貨；如果不需要，我們會(huì)全額退款。我們等待您的回復(fù)，并希望獲得您的理解。4、賣家發(fā)貨到達(dá)時(shí)間Dear buyer ，Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will

6、reach you at the soonest. Best Regards Sellers name7-12天內(nèi)您便會(huì)收到貨譯文：親愛的顧客，非常感謝您對(duì)我們的大力支持！一般情況下，物。如有問題，請(qǐng)隨時(shí)聯(lián)系我們，我們會(huì)盡快將貨物送達(dá)。5、賣家發(fā)貨后，要求客戶寫反饋 Dear buyer ，Thank you very much for your order! We have shipped the goods and it will arrive at your side soon. Hope you likeit! And we are looking forward to your fe

7、edback. Have a nice day! Best Regards Sellers name譯文：親愛的顧客，非常感謝您的訂單！貨物已發(fā)出，您將會(huì)很快收到。希望您會(huì)喜歡！我們期待您的反饋！祝您今天愉快！6、買家已經(jīng)下單，貨已經(jīng)發(fā)出去了，但在網(wǎng)上沒有查到物流信息，買家發(fā)郵件來查詢這件 貨的情況，回復(fù)買家的郵件模板。Dear customer, Sorry for disturbing you, we tracked your shipping. The shipping information may not update so prompt, could you please keep

8、 your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap. Your understanding will be highly appreciated. Best regards 7、亞馬遜的商品被跟賣，發(fā)警告信的郵件模板。Hello, We have noticed that you are not authorized to sell this card knife and you have listed this particul

9、ar item (ASIN:B00GICPZT0) which is sold exclusively by the brand authorized sellers. Please refer to our attachment. Please send the confirmation listing. to us after you remove the product as issued from your If you do not comply with these demands, we will have no notice but to claim with seller p

10、erformance department, which will seriously impact your Amazon selling privileges. Please handle and reply us as soon as possible, otherwise we will complaints and amazon. 8、客戶詢問貨物的tracking number或者有沒有發(fā)貨，給客戶的回信郵件模板Dear Customer, Thank you for contacting us regarding your inquiry. Orders are shipped

11、within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-9 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been u

12、ploaded. Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us. Best regards 9、買家以不想要為由要求退貨，賣家接受退款請(qǐng)求，給買家回信的郵件模板Dear Thank you for contacting us regarding your inquiry. Your return request has been approved. You will be receiving

13、 a return shipping label and RMA instructions via Amazon. Please be advised that the return shipping cost is the responsibility of the buyer. The initial shipping cost cannot be refunded and a 25% restocking fee may be applied if the merchandise is used or damaged visually. Also, please make sure th

14、at the correct merchandise is being shipped us, (sellers name). We are a seller by the name of (sellers name) on Amazon and we will only accept returns of our merchandise. If merchandise purchased from a different seller is shipped to us, we will need to ship the merchandise back to you and we will

15、also ask you for the shipping cost incurred. We appreciate your cooperation. Best regards 10 、買家沒有收到貨，發(fā)郵件詢問情況，回復(fù)郵件的模板。Dear customer, Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping info

16、rmation may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap. Your understanding will be highly appreciated. Best regards 11 、亞馬遜漏發(fā)貨沒有發(fā)貨缺點(diǎn)擊發(fā)貨后客人需要運(yùn)單的郵件模板Dear Thank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said. We will conta