1 Unit 23 Conflict Communication WorkshopWriting（學(xué)案）

1、 Unit 23 ConflictCommunication Workshop-Writing（學(xué)案）Learning aims To write a letter of complaint.To practice using the vocabulary of complaints.To practice using the sentence pattern of complaintsTask 1 Read and analyseA sample letter of complaintDear Sir/ Madam,I am writing to complain about the imp

2、orted exercise bike which I bought from Mogul Megastores on 29th September for $ 499, 99.To start with, your advertising for the bike is misleading. In fact, the more I use the bike, the more weight I seem to put on, despite following the instruction manual carefully. Even worse than that, the bike

3、is not stable and is extremely badly made. The final straw came when a wheel broke just as I was cycling at full speed. When I took the bike back to Mogul Megastores, not only did the manager refuse to give back my money, but said they would not repair the bike either. I would like you to give back

4、my money as soon as possible and I suggest that you also compensate me for the injuries that I have received. Unless I receive a positive reply within the next three weeks, I intend to take further action.I look forward to hearing from you. Yours faithfully Feffreys1). Try to summarize the main idea

5、 of each paragraph :( one phrase or one sentence)Part 1_.Part 2_.Part 3_.2) Underline the following information a. Key words b. Linking words c. Key sentencesSummerise the writing skills_Task 2 Sentence practice 1)： Translation1.我寫信是為了向你投訴_ 2.有的問題 _當(dāng)?shù)弥液苁?_ 如果你能解決的話，我們就不勝感激。_我要求你盡快采取有效的措施來解決這個問題。_

6、如果你能盡快調(diào)換它，我將會很開心。_謝謝你的考慮，我將期待你的回復(fù)。_2)：Combine the sentences.Parents are always ready to shelter their children from any dangers, and it does no good._ They have much homework to do. They fail to memorize the new words._3.I cant take photos with this phone. I cant send short messages._4.The tram gets

7、 older. The tram goes slower _Task 3假設(shè)你是李華,你購買了一臺筆記本電腦因有質(zhì)量問題,要求該商店為你更換一臺新電腦或派人來修理。請你根據(jù)下列要點,用英文寫一封電子郵件。要點:1.問題:電腦自動死機(jī)；DVE播放器無法正常運行；有些文件突然消失2.要求:公司盡快予以更換或派人修理。注意:1.詞數(shù)100左右;2.可適當(dāng)增加細(xì)節(jié)以使行文連貫。Outline Dear_1.My name is _ 1.寫信人的姓名2.I am _ 2.寫信人的身份 3.I write you a letter about _ 3.表達(dá)抱怨的內(nèi)容4.The focus of the c

8、omplaint is _ 4.提出抱怨的核心問題5.For one thing,_ 5.抱怨一方面6.For another_ 6.抱怨另一方面7.To make things worse,_ 7.講述更為糟糕的客觀事實8.Besides,_ 8.同上9.I request that you should take effective 9.提出要求 measures to deal with the problem.10.If you cant deal with the problem, 10.同上 I will go to court or take legal action.11.I am looking forward