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1、Failedtoread001e6602regvaluefromtheBlackBerryMAPIprofileappearsintheBlackBerryMessagingAgentlogfileCollapseall|ExpandallJumpto:Overview|Environment|Cause|Resolution|Workaround|AdditionalInformationOverviewTovalidatethisissue,gathertheinstallationlog(install_log.txt)fromthedefaultdirectoryC:ProgramFi

2、lesResearchInMotionBlackBerryEnterpriseServerLogsInstallerandsearchforthelocalmachineInternetProtocol(IP)Address,asshownbelow,withsimilarloglinestothefollowing:Installerlogsnip:30000(03/0912:24:51.157):0 x1D28ENVLocalmachineIPAddress=192.168.0.130000(03/0912:48:10.606):0 x1F28Mar0912:48:10BESSERVER0

3、 x1F900347:(#30000)PIPTOOL:ConvertNameToIPAddressfoundIPof192.168forBESSERVER,code030000(03/0912:48:10.606):0 x1F28Mar0912:48:10BESSERVER0 x1F900348:(#30000)PIPTOOL:EditMAPIprofilecouldnotdetermineExchserverIPandlocalIPmatchresultwas030000(03/0912:48:18.005):0 x1F28Mar0912:48:17BESSERVER0 x1F900349:

4、(#30000)PIPTOOL:EditMAPIprofilesetsENABLE_EXCHANGE_LEGACY_PROFILE_CONFIG_TRAITof0IntheBlackBerryMessagingAgent(MAGT)debuglog,linessimilartothefollowingshouldappear:50076(07/1418:05:16.725):0 x1F2CStartingBlackBerryMailboxAgent1forServermail-Version5.0.0.30054(07/1418:05:16.908):0 x1F2CStartingMessag

5、eSystem30055(07/1418:05:16.909):0 x1F2CUsingMAPIprofileBlackBerryServer40206(07/1418:05:16.911):0 x1F2CMailboxManager:SubsystemInitialize-UsingMAPIprofileBlackBerryServer20137(07/1418:05:16.922):0 x1F2CMailboxManager:SubsystemInitialize-OpenMsgStore(0 x80040111)30000(07/1418:05:16.923):0 x1F2CENVMAP

6、I32.DLL:C:Windowssystem32MAPI32.dll,Version:1.0.2536.030000(07/1418:05:16.923):0 x1F2CENVCDO.DLL:C:ProgramFiles(x86)ExchangeMapicdo.dll,Version:6.5.8069.030000(07/1418:05:16.924):0 x1F2CENVFailedtoread001e6602regvaluefromtheBlackBerryMAPIprofile.30000(07/1418:05:16.924):0 x1F2CENVBlackBerryMailboxAg

7、ent1-BESXVersion5.0.0.11030000(07/1418:05:16.924):0 x1F2CENVBESServiceName:BlackBerryMailboxAgent10277(07/1418:05:16.932):0 x1F2CBlackBerryMessagingAgentmailAgent1failedtostart.Errorcode530550106(07/1418:05:16.932):0 x1F2CStoppingBlackBerryMailboxAgent1forServermailThisissuecanalsobeverifiedbythefol

8、lowingwarningintheWindowsEventLog?:EventType:WarningEventSource:BlackBerryControllerEventCategory:NoneEventID:20406Description:ThedescriptionforEventID(20406)inSource(BlackBerryController)cannotbefound.ThelocalcomputermaynothavethenecessaryregistryinformationormessageDLLfilestodisplaymessagesfromare

9、motecomputer.Youmaybeabletousethe/AUXSOURCE=flagtoretrievethisdescription;seeHelpandSupportfordetails.Thefollowinginformationispartoftheevent:BESSERVERagent#:willnotrestart-reachedthemaximumof10restartsper24hours.BacktotopEnvironmentCauseWhentheBlackBerryEnterpriseServerisinstalledlocallyontheMicros

10、oft?ExchangeServer,theEnableLegacyProfileConfigtraitisnotsettoTrueduringtheinstallationiftheIPaddressescontainazero(forexample,192.168.0.1becomes192.168).TheinstallerispreventedfromdetectingthattheBlackBerryEnterpriseServerandMicrosoftExchangeServerareonthesameserver.TheEnableLegacyProfileConfigtrai

11、tisnotsetduringtheinstallationbecauseofthetruncatedIPaddresses.TheBlackBerryMessagingAgentfailstostartanderrorcode5305isdisplayed.Also,theMessagingApplicationProgrammingInterface(MAPI)profilereferencingtheGlobalCatalogServerintheregistryiseithermissingorincorrect.ThisiscausedbyaKerberos?authenticati

12、onfailureandmayalsooccurwhentheBlackBerryEnterpriseServerisinstalledonitsownserverifthereareunderlyingissuesrelatedtoKerberos.Thesameresolutioncanbeapplied.BacktotopResolutionThisisapreviouslyreportedissuethathasbeenescalatedinternallytoourdevelopmentteam.Noresolutiontimeframeiscurrentlyavailable.If

13、youareusingBlackBerryEnterpriseExpress5.0.1.5(Bundle5)andareaffectedbythisissue,pleasecompletethefollowingstepsasthisissuehasbeenaddressedinBlackBerryEnterpriseServerExpress5.0.1.12(Bundle12).UninstallBlackBerryEnterpriseServerExpress5.0.1.5(Bundle5).DownloadandinstallBlackBerryEnterpriseServerExpre

14、ss5.0.1.12(Bundle12).BacktotopWorkaroundIfyourorganizationhasinstalledtheBlackBerryEnterpriseServerExpress5.0SP1(Bundle5)andisaffectedbythisissue,followthestepsfromtheprecedingresolutionsectionorrequestaStructuredQueryLanguage(SQL)scriptthathasbeencreatedbyourdevelopmentteamtosettheEnableLegacyProfi

15、leConfigtraittoTrueinthedatabase.Torequestthisscript,contactBlackBerry?TechnicalSupportServicesforEnterpriseandrefertoESRQ00002132.Note:TheSQLscriptisonlyintendedforusewithBlackBerryEnterpriseServerExpress5.0SP1.Itishighlyrecommendedtoreviewtheinstructionsbeforerunningthescript.Ifthisissueoccurswith

16、theBlackBerryEnterpriseServer5.0SP1,runtheTraittool.exefilethatisavailableintheToolsfolderoftheinstallationfolderforBlackBerryEnterpriseServer5.0.1.ForBlackBerryEnterpriseServer5.0,customershavetoupgradetoSP1becausethereisnoTraitavailableforEnableLegacyProfileConfig.ToruntheTraitTooltosetEnableLegac

17、yProfileConfigtraittoTrue,completethefollowingsteps:1.StoptheBlackBerryEnterpriseServerservices.2.OpenacommandpromptandnavigatetotheToolsfolderwherethetraittoolislocated.Typetraittool-traitenablelegacyprofileconfig-server-settrueintheRunfield.Note:ReplacewiththeMachineNameoftheBlackBerryEnterpriseServer.RestarttheBlackBerryEnterpriseServerservices.Important:RestartingtheBlackBerryEnterpriseServerdelaysemailmessagedeliverytoBlackBerrysmartphones.Formoreinform

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