新標(biāo)準高職商務(wù)英語：視聽說教程-第2冊-Unit-3教案

1、（章節(jié)教案首頁）課題：Unit3 Treat him like a king.（1） 授課時間： 年 月 日教學(xué)時數(shù)：（ 2 ）學(xué)時，其中理論（ 2 ）、實驗（ 0 ）學(xué)時、上機（ 0 ）學(xué)時、其它（ 0 ）學(xué)時，其它是指：教學(xué)目標(biāo)與要求：情感目標(biāo)：通過本課學(xué)習(xí)，讓學(xué)生們懂得：“顧客是上帝”是建立在互相尊重的前提下,不要為了錢出賣自尊，要有做人做事最基本的原則和底線，你有選擇我服務(wù)的權(quán)力,我也有受尊重的權(quán)力。知識目標(biāo)：會使用委婉語進行批評；掌握商務(wù)用餐禮儀。 技能目標(biāo)：可以在與客戶共同就餐的過程中使用基本的商務(wù)用餐禮儀；根據(jù)場景對客戶的某些言行舉止進行委婉批評。教學(xué)方法設(shè)計： 任務(wù)型教學(xué)法，討

2、論法，直觀演示法，練習(xí)法教學(xué)重點與難點：教學(xué)重點：會使用委婉語進行批評；掌握商務(wù)用餐禮儀。教學(xué)難點：以在與客戶共同就餐的過程中使用基本的商務(wù)用餐禮儀；根據(jù)場景對客戶的某些言行舉止進行委婉批評。主要參考資料： 施志渝，視聽說教程2，上海外語教育出版社，2020年2月.教具使用：多媒體設(shè)備，暢課平臺課后作業(yè)：1.完成暢課平臺的作業(yè)；2.同桌合作完成40頁的pair work；3.預(yù)習(xí)下節(jié)課內(nèi)容。教學(xué)反思：以培養(yǎng)學(xué)生的技能為宗旨，促進學(xué)生全面發(fā)展為目標(biāo)，加強學(xué)生綜合素質(zhì)的養(yǎng)成進行授課。教師要在教學(xué)過程中隨時搜索并篩選最新的、具有時效性的學(xué)生所感興趣的商務(wù)話題為輔，如商務(wù)、財經(jīng)、時事等，讓學(xué)生全方位收

3、聽時代聲音。聽力教學(xué)應(yīng)該結(jié)合不同的語言技能才有可能達到真正的商務(wù)交際綜合技能。Part 導(dǎo)入新課1.考勤：利用暢課進行學(xué)生考勤，生成今日數(shù)據(jù)；2.給學(xué)生們展示一段視頻 HYPERLINK /x/page/p0728yq6yrr.html o 不是都說顧客就是上帝，服務(wù)員怎么這樣子對待顧客？ 不是都說顧客就是上帝，服務(wù)員怎么這樣子對待顧客？以此視頻引導(dǎo)學(xué)生們展開討論，我們是否應(yīng)該像對待上帝一樣對待客戶？ Part = 2 * ROMAN * MERGEFORMAT II 講解新課教師發(fā)布任務(wù)：Task 1Youre going to hear four dialogues between an

4、employee and his or her boss. After listening, decide what is praised and what is criticized about each employee and put P (for praise) or C (for criticize) in the brackets.學(xué)生作答，答對的同學(xué)給予加分獎勵，教師有針對性的進行相關(guān)知識點的補充。Task 2Pair Work According to each of the following situations, work together to make two sta

5、tements, one in flat criticism and the other in euphemistic criticism.1 making many spelling mistakes in a report2 taking much time to work out a project3 handing in an assignment too late小組合作完成任務(wù)，給完成最好的小組及其成員給與加分獎勵，教師做總結(jié)和相關(guān)知識點補充。Task 3Learn New Words and Expressionsconducive a. prime a. skyline n.

6、savvy a. outclass v. rave about學(xué)習(xí)新單詞和詞組，教師用聽寫，單詞字母接龍，或者隨機點人點單詞的方式檢測學(xué)習(xí)效果。Task 4The following passage provides a few tips of entertaining clients. Listen and fill in the blanks.The Dos and Donts When Entertaining Your Guests Choose the restaurant thoughtfully. Entertain your clients at (1) familiar pl

7、aces . Dont take chances with the quality of the food or the service. Go where you know that the atmosphere is (2) conducive to business. The hottest new restaurant in town may have slow service or be too noisy to (3) hear yourself think , let alone carry on a conversation. When location is an issue

8、, choose a spot that is convenient for your guest. Invite your client well (4) in advance . Confirm the time and place on the day of the event. If the invitation is for breakfast, call the afternoon before. There are few things more (5) embarrassing than showing up on the wrong day or at the wrong p

9、lace. Give your guest the (6) prime seat . That would be the one looking out of the restaurant at the mountains, the water or the skyline. If the outside view is nothing to rave about, (7) seat your guest looking into the restaurant. The person who (8) faces the wall or the kitchen door should be yo

10、u. If you combine savvy social skills with your business (9) expertise , you will definitely impress your clients and (10) outclass your competition .聽錄音完成對話，掌握招待客戶方面的禁忌。Task 5Listen to the passage and decide whether the statements are true (T) or false (F). Correct the false statements.1.Taking you

11、r clients to lunch can save both your money and time. ( )2.Showing the foreign clients around your city is basically a free activity. ( )3.To make the best use of your money, it is necessary to ask what your clients may enjoy in advance. ( )4.As golf has become a standard entertainment activity in the business world, your clients may like the sport. ( )5.One method to save money is to entertain your potential and existing clients at once. ( )聽錄音完成練習(xí)，再次鞏固招待