私家車可靠性質(zhì)量調(diào)查問卷

1、TNS2009 QAS Questionnaire Private userPage PAGE 32閱卷復(fù)核編碼輸入項(xiàng)目編號(hào)問卷編號(hào)(客戶車型編號(hào))問卷編號(hào)(競(jìng)爭(zhēng)車型編號(hào))問卷編號(hào)(DP)CHECKEDQCCODEDPUNCHEDJOB NO.QNAIRE NO.(Fukang)QNAIRE NO.(Competitor)QNAIRE NO.(DP)城市編號(hào)CITY CODE北京廣州/深圳武漢BeijingGuangzhouWuhan123過(guò)去12個(gè)月（12MIS）(檢查配額)富康兩廂 TU5JP4 FukangHatch TU5JP42福特福克斯三廂Ford Focus 3 corps15日

2、產(chǎn)騏達(dá)-兩廂Nissan Tiida-Tri-corps28愛麗舍TU5JP4Elysee TU5JP43福特?？怂箖蓭鸉ord Focus 2 corps16日產(chǎn)頤達(dá)-三廂Nissan Tiida-Bi-corps29雪鐵龍凱旋EW10A BVMC-Triomphe EW10A BVM5一汽大眾邁騰FAW-VW Magotan17日產(chǎn)天籟Nissan Teana30雪鐵龍凱旋EW10A BVAC-Triomphe EW10A BVA6大眾速騰VW Sagitar18標(biāo)致307 TU5JP4Peugeot 307 TU5JP47大眾捷達(dá)VW Jetta19標(biāo)致307 EW10APeugeot

3、307 EW10A8本田思迪Honda City20標(biāo)志206 TU5JP4Peugeot 206 TU5JP49大眾波羅三廂VW Polo Tri-corps21標(biāo)志206 TU3AFPeugeot 206 TU3AF10大眾波羅兩廂VW Polo Bi-corps22雪鐵龍C4 TU5JP4C4 TU5JP411本田飛度兩廂Honda Fit Hatch23雪鐵龍C4 EW10J4C4 EW10J412本田雅閣Honda Accord24僅供FW統(tǒng)計(jì)雪鐵龍C2 TU5JP4C2 TU5JP413本田思域Honda Civic25質(zhì)量問題的個(gè)數(shù)(TGW)雪鐵龍C2 TU3AFC2 TU3AF

4、14豐田凱美瑞Toyota Camry26影響購(gòu)買的質(zhì)量問題個(gè)數(shù)Q10h豐田花冠Toyota Corolla27拋錨故障Break down Q10e2009 QAS調(diào)研問卷 (循環(huán) 1)2009 QAS Survey Rotation 1 被訪者姓名 /NAME OF RESPONDENT:電話號(hào)碼 /TEL. NO：地址/ADDRESS:郵政編碼/POSTAL CODE: 訪問日期/ DATE OF INTERVIEW:訪問開始時(shí)間/STARTING TIME :訪問結(jié)束時(shí)間/ FINISHING TIME :訪問持續(xù)時(shí)間/:LENGTH OF INTERVIEW:訪問員姓名：_訪問員的訪

5、問證卡的號(hào)碼：我特此證明，該訪問是正確和完整的，并且是按照訪問指示、市場(chǎng)調(diào)查和社會(huì)研究慣例國(guó)際準(zhǔn)則而實(shí)施的。簽名：_日期：_私家車可靠性質(zhì)量調(diào)查問卷該調(diào)查表應(yīng)由負(fù)責(zé)車輛維修保養(yǎng)的人員填寫。所提的問題只涉及該車，不考慮其它車輛。有關(guān)您車輛的信息information of your car 1 a 您車輛的品牌？What make is your car?_（例：神龍富康，大眾等）(e.g., Shenglong-Fukang, VW, etc.)5您的車是(讀出)？ What are the type of the car body and the number of the car door

6、s(read out)?3廂(4門轎車，行李箱式)3 volume2廂(4門轎車，尾門式)2 volume多功能車(如，畢加索)/MPV(e.g. Picasso) 運(yùn)動(dòng)型休閑車/SRV口口口口1234b車型 What model is it?_（例：AL，捷達(dá)GIX等）( e.g., AL, Jetta GIX, etc.)注意： Q1的品牌和車型必需符合本項(xiàng)目要求的車型（即，與甑別問卷相符）6您車輛的變速箱類型(讀出)？ What type of transmission does this car have(read out)?5 檔手動(dòng) 5-speed manual 6 檔手動(dòng) 6-s

7、peed manual 自動(dòng)變速箱（無(wú)離合器踏板）Automatic (no clutch pedal)口口口1232a排量 (升) (追問一次) )(probe once)What engine size does this car have (liter)? _ CC (4位數(shù))若回答“不知道/拒絕”，則此題留空Leave blank, if DK in 2a/b7下列選裝件中,哪些是原廠裝配的, 還有嗎，還有嗎？ (示卡) (追問兩次)： Among the optional equipment listed below, please tell me the ones who were

8、 factory installed?(showcard, probe twice)b發(fā)動(dòng)機(jī)馬力 (追問一次) (probe once)What is the horsepower of the engine?_(3位數(shù)) 若回答“不知道/拒絕”，則此題留空活動(dòng)頂蓬 Sliding roof/sun roof中控門鎖 Central door locking with remote control口口123a您車輛上牌照的日期？When was your car registered?_ 月 month (2位數(shù))_年份 year 20-(4位數(shù))不接受“不知道/拒絕”報(bào)警裝置 Securit

9、y alarm真皮座椅 Leather seats電動(dòng)調(diào)節(jié)座椅 Powered controlled seats口口口345b該車是： This car is a公務(wù)車 company car 私家車- private car 口口12電動(dòng)升降玻璃 Power windows收音機(jī)磁帶播放機(jī) Radio with cassette player 收音機(jī)CD播放機(jī) Radio with CD player - 空調(diào)Air conditioning 口口口口67894a車上裝備的發(fā)動(dòng)機(jī)類型(讀出)： What is the type of the car engine (read out)?汽油電

10、噴Electronic injection gasoline engine 汽油化油器 Gasoline carburettor雙燃料 Bi Carburant 液 化 氣 GPL 柴油 Diesel不接受“不知道/拒絕”口口口口口12345跳問Q5Go to Q5跳問Q5Go to Q5跳問Q5Go to Q5跳問Q5Go to Q5外后視鏡電動(dòng)調(diào)節(jié)Power remote controlled mirrors 助力轉(zhuǎn)向Power assisted steering司機(jī)座和乘客座安全氣囊Airbag on drivers side and airbag on passengers side

11、側(cè)面安全氣囊 Side air bag剎車防抱死系統(tǒng)（ABS)ABS/ anti- lock breakers口口口口口11121314154b請(qǐng)問該車使用不同燃料行駛里程的百分比？(請(qǐng)注明)What is the estimated percentage of your annual km 使用汽油行駛里程 % of mileage using Gasoline使用液化氣行駛里程% of mileage using GPL合計(jì) TOTAL _% _%100% 8您車輛油漆類型是 (讀出) ： What type of paint is your car(read out)?特殊油漆（金屬漆、

12、清漆、珠光漆)Special type of paint (e.g., metallic paint, clear coat, etc.)普通漆General paint Leave blank, if DK如果被訪者不知道油漆類型，則此題留空口口12您對(duì)您車輛的滿意度 Your level of satisfaction towards your car9對(duì)于以下的兩個(gè)問題，請(qǐng)您使用如下打分表指明您對(duì)您車輛的滿意程度,分?jǐn)?shù)代表滿意程度.10分代表非常滿意,1分代表非常不滿意 (出示示卡)Please use the following scale list to rate your sati

13、sfaction level with your car towards the following two questions. The different marks represent levels of satisfaction. Auto-administered.(Show Card) 完全滿意 Completely satisfied:很滿意Very satisfied: 比較滿意Fairly satisfied:不滿意Somewhat dissatisfied:很不滿意Completely dissatisfied:10987654321您能寫明最能表達(dá)您對(duì)您車輛整體滿意度的分

14、數(shù)嗎？ 從1至10分打分 記錄：_Can you rate your current level of satisfaction with your car (ranging from 1 to 10)?使用上述同樣的打分表，請(qǐng)對(duì)下述清單的各項(xiàng)打出您的滿意度分?jǐn)?shù)，請(qǐng)將相應(yīng)的滿意度分?jǐn)?shù)寫在清單各項(xiàng)旁 Please rate the levels of satisfaction with the following items list using the same rating scale?性能Characteristics分?jǐn)?shù) number性能 Characteristics分?jǐn)?shù)number性

15、能 Characteristics分?jǐn)?shù)Number整體質(zhì)量Overall quality 質(zhì)量/價(jià)格比Value for money 沒有任何缺陷Absence of faults so far無(wú)異響Freedom from squeaks and rattles車身外部油漆Exterior paint condition車身做工Bodywork finish車身堅(jiān)固Body strength and sturdiness鎖、門、窗的機(jī)械機(jī)構(gòu)Locks, doors, windows mechanism出/入車輛的容易性Ease of getting in/out of the car 內(nèi)部空

16、間寬敞Interior roominess儀表板：材質(zhì)與做工Dash board: material quality and finish車輛內(nèi)部：材質(zhì)與做工Interior: material quality and finish 前排座椅的舒適性Front seat comfort 駕駛員位置Driving position駕駛座視野Visibility from driver seat收音機(jī)/錄音機(jī)/CD機(jī)Radio/Cassette/CD加熱裝置/通風(fēng)裝置/空調(diào)Heating/Ventilation/Air conditioning行李箱容積Luggage capacity安全性能Sa

17、fety 制動(dòng)性能Breaking 加速性能Acceleration 方向穩(wěn)定性Roadholding懸掛的舒適性Suspension comfort駕駛的平穩(wěn)性Smoothness of ride行駛時(shí)噪聲Quietness when driving操作靈便 Maneuverability 轉(zhuǎn)向系Steering換檔Gear change 機(jī)械件可靠性Mechanical reliability 油耗Fuel consumption維修人員解決問題的效率Dealer efficiency at fixing problems保養(yǎng)和維修費(fèi)用Cost of maintenance and rep

18、airs 控制按鈕、開關(guān)和把手的堅(jiān)固性Robustness of control, switches and handles 注意：1) Q9b的問題向被訪者解釋清楚后，交給被訪者填寫，請(qǐng)確定被訪者是認(rèn)真填寫的。填完后訪問員檢查一下是否有遺漏。2) Q9b的答案(尤其是“維修人員解決問題的能力”和“保養(yǎng)和維修費(fèi)用”)，如果被訪者回答不出，則追問一次后留空Note: interviewer should check any missing in Q9b， leave blank after probe once for any missing.訪問員讀出下面這段話：這是此次調(diào)查中最重要的部分.

19、請(qǐng)您盡可能詳盡地告訴我們您的汽車發(fā)生的故障和出現(xiàn)的問題, 無(wú)論它們看起來(lái)是多么微不足道.請(qǐng)指出任何損壞, 滲漏, 噪聲變大或開始發(fā)出響聲, 短路, 不再正常運(yùn)轉(zhuǎn), 變得不聽使喚, 引起汽車拋錨, 或是在交付到時(shí)已被損壞的情況. 但是這些問題不包括直接由交通事故引起的故障, 因此不要提及任何由事故引起的故障或問題. 本次訪問目的是幫助生產(chǎn)商了解汽車的質(zhì)量問題,以便改進(jìn).所以請(qǐng)您提供詳細(xì)有關(guān)質(zhì)量問題的信息.回答沒有對(duì)錯(cuò)之分，我們只是想聽取您的寶貴意見。讓我們先從“內(nèi) 外 油 漆, 銹 蝕”部分的問題開始,This is the most important part of our survey.

20、Please tell us as much as you can about the things that have gone wrong with your car however trivial they may seem. For each subpart of a car I am going to show you, please mention anything that has broken, leaked, become noisy or rattle, stopped working properly, caused the car to break down, or w

21、as damaged when car was delivery.Please do NOT mention faults that have resulted directly from an ACCIDENT.Let us start with things that could have gone wrong with the INTERIOR/EXTERIOR PAINT, RUST of your car.There are no correct or wrong answers, we are just interested in you opinion.內(nèi) 外 油 漆, 銹 蝕

22、出示示卡A(01-02項(xiàng)) SHOW SHEET A Interior/exterior, rust”(Item 01-02)10a-1. 請(qǐng)仔細(xì)看一遍這張卡片, 然后告訴我是否您的車子曾遇到過(guò)任何這類的問題?Please read through this carefully and let me know if you met any problem of this kind with your car.有問題 Had problem1跳問10b-1 SKIP TO 10b-1無(wú)問題 No problem2 問10a-2 ASK 10a-210a-2. 我對(duì)您的車子曾經(jīng)有過(guò)的任何小問題都有

23、興趣, 哪怕您認(rèn)為只是一些很小的問題。您能確信沒有任何這類問題嗎? Are you really sure. I am interested in anything that could have gone wrong with your car even if you think the problem was very minor?有問題 Had problem1 跳問10b-1 SKIP TO 10b-1無(wú)問題 No problem2 問下一張卡片SKIP TO NEXT SHEET10b-1. 請(qǐng)問您的車子有卡片上的哪些問題? Which item of the list is con

24、cerned?圈選在相應(yīng)的題號(hào)上CIRCLE ON THE ITEM NO. 10b-2. 請(qǐng)您盡可能地仔細(xì)地描述一下這個(gè)問題?是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的, 或雜音是從哪兒發(fā)出的?(追問) 還有什么其他的問題? 是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的, 或雜音是從哪兒發(fā)出的?Could you please describe in your own words giving me as much details as possible?PROBE AS : Whats else can you tell me about this problem

25、? Under which conditions did this problem occured? From which part of the car exactly does the problem take place or the noise come form?記錄在空白處欄內(nèi) REPORT THE ANSWER AS MUCH DETAIL IN BOX注意：請(qǐng)?jiān)谠擃}空白處欄內(nèi)記錄被訪者的所有原話，不得縮簡(jiǎn)或歸納。記錄字跡需十分清楚。請(qǐng)記住本題的作用在于幫助客戶了解問題的原因，以便改進(jìn)汽車質(zhì)量。所以被訪者的回答內(nèi)容需追問得十分清楚詳盡，不可以出現(xiàn)模糊不清得答案。(這一點(diǎn)請(qǐng)?jiān)谠L問結(jié)

26、束時(shí)在檢查一遍，確認(rèn)后才可讓被訪者離開)。根據(jù)前幾輪的經(jīng)驗(yàn)，尤其要注意追問被訪者關(guān)于噪音/異響的提及。類似于單純的“有雜音”，“吱吱聲”等不合要求，需進(jìn)一部追問：這是哪種聲音（如，吱吱聲）？聽起來(lái)像什么（如，金屬發(fā)出的聲音）？什么情況下會(huì)發(fā)出這種聲音 （如，轉(zhuǎn)彎時(shí)，開窗時(shí)）？這聲音是怎么產(chǎn)生的、從那里發(fā)出來(lái)的？精確的說(shuō)是從那個(gè)部位發(fā)出來(lái)的？如果被訪者提及的某個(gè)質(zhì)量問題屬于后面將要提問的某個(gè)部分，則請(qǐng)?jiān)L問員先記錄在對(duì)應(yīng)的那個(gè)部分（但暫時(shí)不詳細(xì)追問），等到問到那一部分的問題時(shí)再加以追問。如果被訪者在某一項(xiàng)(例如，第31項(xiàng))提及兩個(gè)質(zhì)量問題（TGW）分開記錄這兩個(gè)問題，并分別追問。先廣度追問，再深度

27、追問。即，出示一張卡片后，先在對(duì)應(yīng)項(xiàng)中記錄被訪者提及的問題（追問還有嗎），然后再回頭針對(duì)每個(gè)問題追問詳細(xì)內(nèi)容。IMPORTANT:Please record exactly all that is said by the respondent.Writing should be readable.Please bear in mind the purpose of this question is to help the manufacture understand the actual problem, so that they can improve the quality. Theref

28、ore, all the answered should be very clear and probed in detail.Particularly, in the past years, noise problems are not fully probed. Please be reminded to probe on noise problem for further details:What kind of noise is this ? (whistling/hissing/squeaking noise .) ; what does it sound like ? (metal

29、lic/plastic sound .)When do you hear this noise ? i.e whether the noise is always there or only happens under certain circumstances (when turning, when turning the engine on, when driving with the windows open .)where does the noise come from precisely ? what precise part of the car is concerned ?If

30、 interviewer is sure this TWG will be addressed at a later stage of the questionnaire, please record it at the corresponding part of the questionnaire first, and probe when come to that part of the questionnaire.The interviewer must first record all problems met in the concerned surveyed section and

31、 then come back to each one of them individually for details.10c. 請(qǐng)問它是車子供貨時(shí)發(fā)生的, 還是在供貨后發(fā)生的? Did this problem take place on delivery or later on?供貨時(shí) On delivery(在B欄下面所對(duì)應(yīng)的方框1畫圈 Circle on column B) 供貨后Later on (在C欄下面所對(duì)應(yīng)的方框2畫圈Circle on column C)10d. 該故障首次發(fā)生時(shí)里程是多少？What was the KMs of your car when this pr

32、oblem first happened?在D欄和相對(duì)應(yīng)的下面的橫線中記錄公里數(shù)RECORD KMs ON COLUMN D10e. 該故障是拋錨故障/使您不能使用您的車？Is this problem a stall or it made you unable to use your car?是的 Yes(在E欄下面所對(duì)應(yīng)的方框1畫圈Circle on column E)否 No10f. 為解決該故障您將車送去修理了嗎？Did you take your car for repair to solve this problem?是的 Yes(在F欄下面所對(duì)應(yīng)的方框2畫圈Circle on c

33、olumn F)否 No跳問10h Skip to 10h10g.維修后故障排除了嗎？Was the problem fixed after the repair?是的 Yes(在G欄下面所對(duì)應(yīng)的方框3畫圈Circle on column G)否 No10h. 該故障是否會(huì)使您不再購(gòu)買該品牌車輛 ？This problem made you angry, you wont buy cars of this brand.是的 Yes(在H欄下面所對(duì)應(yīng)的方框4畫圈Circle on column H)否 No對(duì)被訪者每個(gè)提到的問題問 Q10b-Q10h, 當(dāng)被訪者問完這張卡片的所有有關(guān)問題后, 再

34、問:您還有什么有關(guān) 內(nèi)外油漆, 銹蝕方面的問題嗎?如果有, 回到Q10bRepeated Q10b-Q10h for all declared problem. Once the respondent has finished describing all problems from one section, ask:Anything else concerning Interior/exterior paint, rust problem you may have met?If have, go back to Q10b出示卡片B(03-13項(xiàng)), 重復(fù)10a-10h的問題SHOW SHEE

35、T B, REPEAT QUESTION 10a-10h (item 03-13). 出示卡片C(14-21項(xiàng)), 重復(fù)10a-10h的問題SHOW SHEET C, REPEAT QUESTION10a-10h(item 14-21). 出示卡片D(22-31項(xiàng)), 重復(fù)10a-10h的問題SHOW SHEET D, REPEAT QUESTION 10a-10h .(item 22-31)出示卡片E1(32-45項(xiàng)), 重復(fù)10a-10h的問題SHOW SHEET E1, REPEAT QUESTION 10a-10h .(item 32-45)出示卡片E2(46-49項(xiàng)), 重復(fù)10a-

36、10h的問題SHOW SHEET E2, REPEAT QUESTION 10a-10h(item 46-49). 出示卡片E3(50-58項(xiàng)), 重復(fù)10a-10h的問題SHOW SHEET E3, REPEAT QUESTION 10a-10h .(item 50-58)出示卡片F(xiàn)(59項(xiàng)), 重復(fù)10a-10h的問題SHOW SHEET F, REPEAT QUESTION 10a-10h .(item 59)當(dāng)這所有示卡上的所有問題都問完以后, When reach the end of the quality question,如果被訪者有回答問題, 問:在我們結(jié)束這些卡片的問題前,

37、 您確信沒有除了你剛才提到的問題以外的其他任何問題嗎?If some problem(s) have been declared:Before we proceed with the end of the interview, are you sure you did not have any other problem(s) than the one(s) we have just discussed?如果被訪者沒有發(fā)生任何問題, 問:在我們結(jié)束這些卡片的問題前, 您確信沒有任何一方面的問題嗎?If no problem have been declared:Before we procee

38、d with the end of the interview, are you sure you did not have any problem with your car?參閱如下故障清單，每當(dāng)您碰到發(fā)生在您車輛上的故障，請(qǐng)?jiān)谙鄳?yīng)的空格中做上標(biāo)記，并說(shuō)明該故障是在供時(shí)或供貨后發(fā)生的。同時(shí)寫明行駛里程，然后，如果發(fā)生過(guò)某種缺陷，則在表格右方的相應(yīng)空格內(nèi)做上標(biāo)記（拋錨、維修、嚴(yán)重性）。Please check the breakdown list below and tick in the corresponding spare whenever there is a breakdown i

39、n your car. And please tell us when does the problem appear, on delivery or later? And write the KMs of your car, too. Then, if there were certain breakdowns, please tick in the corresponding spare at the right side of the table stall, repair, and seriousness).請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述該故障，并說(shuō)明： 涉及到車輛的哪一零件 故障是以怎樣

40、的方式和在怎樣的情況下發(fā)生Please describe in details this problem in the preserved margin, and please illustrate: Which component involved? Under what condition and in what way did this problem happen?這些描述對(duì)于工程師更好地了解您車輛的故障非常有用。因此請(qǐng)?zhí)峁┠J(rèn)為有必要的詳細(xì)情況以幫助他們了解.請(qǐng)勿提供與交通事故有關(guān)的問題。These descriptions help the engineers get a bett

41、er understanding of your cars. So please provide detailed information that you think is necessary for the engineers, but no problems of traffic accidents involved please.Q10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到的故障Please describe in details the breakdown across at the preserved marg

42、in.請(qǐng)問您遇到的故障發(fā)生在 Please point out the problem you came across: 供貨時(shí) 供貨后On delivery after delivery B C該故障首次發(fā)生時(shí)里程是多少？What was your cars KMs when you came up with the first problem?_kmD該故障是拋錨故障或使您不能使用您的車 Is this problem a stall or it made you unable to use your car?E為解決該故障您將車送去修理了嗎？ Did you get your car r

43、epaired to solve the problem?F維修后故障排除了嗎？Was the problem eliminated after repair?G該故障是否會(huì)使您不再會(huì)購(gòu)買該品牌車輛 This problem made you angry, you wont buy cars of this brand.HA 內(nèi)外油漆，銹蝕Interior/exterior paint, rust01油漆缺陷（油漆劃傷、擦傷、剝落、脆弱、不均、流掛) Paint defects ( peelings, scratches, crispness, unevenness, excess)口1口1口

44、2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅婷枋鲈摴收虾腿毕莶课?Please describe the defect and tell me where the problem took place. (是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的? 或雜音是從哪兒發(fā)出的?) Q10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到的故障Please describe in details the breakdown across at the preserved margin.

45、請(qǐng)問您遇到的故障發(fā)生在 Please point out the problem you came across: 供貨時(shí) 供貨后On delivery after delivery B C該故障首次發(fā)生時(shí)里程是多少？What was your cars KMs when you came up with the first problem?_kmD該故障是拋錨故障或使您不能使用您的車 Is this problem a stall or it made you unable to use your car?E為解決該故障您將車送去修理了嗎？ Did you get your car repa

46、ired to solve the problem?F維修后故障排除了嗎？Was the problem eliminated after repair?G該故障是否會(huì)使您不再會(huì)購(gòu)買該品牌車輛 This problem made you angry, you wont buy cars of this brand.H02銹蝕、腐蝕(車身,車輪,排氣管上,車身下部） Rust, corrosion (car body, wheels, exhaust pipes, under the vehicle)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅?/p>

47、描述該故障和缺陷部位 Please describe the defect and tell me where the problem took place. (是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的? 或雜音是從哪兒發(fā)出的?) 我對(duì)您的車子曾經(jīng)有過(guò)的任何小問題都有興趣, 哪怕您認(rèn)為只是一些很小的問題.您能確信沒有任何這類問題嗎? Are you really sure. I am interested in anything that could have gone wrong with your car even if you think the problem was

48、very minor?有問題 Had problem1 跳問10b-1 SKIP TO 10b-1無(wú)問題 No problem2 問下一張卡片SKIP TO NEXT SHEETQ10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到的故障Please describe in details the breakdown across at the preserved margin.請(qǐng)問您遇到的故障發(fā)生在Please point out the problem you came across: 供貨時(shí) 供貨后On delivery af

49、ter delivery B C該故障首次發(fā)生時(shí)里程是多少？What was your cars KMs when you came up with the first problem?_kmD該故障是拋錨故障或使您不能使用您的車 Is this problem a stall or it made you unable to use your car?E為解決該故障您將車送去修理了嗎？ Did you get your car repaired to solve the problem?F維修后故障排除了嗎？Was the problem eliminated after repair?G該

50、故障是否會(huì)使您不再會(huì)購(gòu)買該品牌車輛 This problem made you angry, you wont buy cars of this brand.HB 車身、外部裝飾和車鎖 Body, exterior trim and locks03門鎖、鑰匙、車門鎖遙控、中控門鎖（車門、行李箱、油箱門）Locks, keys, remote control, central locking system (doors, trunk, fuel cap)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅婷枋鲈摴收虾腿毕莶课?Please descri

51、be the defect and tell me where the problem took place. (是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的? 或雜音是從哪兒發(fā)出的?) 04車門(高出低進(jìn)、開/關(guān)缺陷、漏水、噪聲、抖動(dòng)、空氣哨聲） Doors (misalignment, switch defect, water leaks, noises, vibration, wind noises)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅婷枋鲈摴收虾腿毕莶课?Please describe the defect and

52、 tell me where the problem took place. (是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的? 或雜音是從哪兒發(fā)出的?) Q10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到的故障Please describe in details the breakdown across at the preserved margin.請(qǐng)問您遇到的故障發(fā)生在 Please point out the problem you came across: 供貨時(shí) 供貨后On delivery after d

53、elivery B C該故障首次發(fā)生時(shí)里程是多少？What was your cars KMs when you came up with the first problem?_kmD該故障是拋錨故障或使您不能使用您的車 Is this problem a stall or it made you unable to use your car?E為解決該故障您將車送去修理了嗎？ Did you get your car repaired to solve the problem?F維修后故障排除了嗎？Was the problem eliminated after repair?G該故障是否會(huì)

54、使您不再會(huì)購(gòu)買該品牌車輛 This problem made you angry, you wont buy cars of this brand.H05行李箱、后尾門、尾翼、油箱門（高出低進(jìn)、開/關(guān)缺陷、漏水、噪聲、抖動(dòng)、空氣哨聲） Trunk, tailgate, fuel cap (misalignment, switch defect, water leaks, noises, vibration, wind noises)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅婷枋鲈摴收虾腿毕莶课?Please describe the def

55、ect and tell me where the problem took place. (是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的? 或雜音是從哪兒發(fā)出的?)06側(cè)面玻璃(高出低進(jìn)、 開關(guān)缺 陷, 漏水、噪聲、抖動(dòng)、空氣哨聲） Side windows (misalignment, switch defect, water leaks, noises, vibration, wind noises)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅婷枋鲈摴收虾腿毕莶课?Please describe the defect and

56、 tell me where the problem took place. (是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的? 或雜音是從哪兒發(fā)出的?)Q10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到的故障Please describe in details the breakdown across at the preserved margin.請(qǐng)問您遇到的故障發(fā)生在Please point out the problem you came across: 供貨時(shí) 供貨后On delivery after del

57、ivery B C該故障首次發(fā)生時(shí)里程是多少？What was your cars KMs when you came up with the first problem?_kmD該故障是拋錨故障或使您不能使用您的車 Is this problem a stall or it made you unable to use your car?E為解決該故障您將車送去修理了嗎？ Did you get your car repaired to solve the problem?F維修后故障排除了嗎？Was the problem eliminated after repair?G該故障是否會(huì)使您

58、不再會(huì)購(gòu)買該品牌車輛 This problem made you angry, you wont buy cars of this brand.H07其它玻璃:風(fēng)擋玻璃,后窗玻璃(漏水、噪聲,抖動(dòng),空氣哨聲） Other windows: windshield, tailgate (defects, water leaks, noises, vibration, wind noises)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅婷枋鲈摴收虾腿毕莶课?Please describe the defect and tell me where t

59、he problem took place.(是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的? 或雜音是從哪兒發(fā)出的?)08機(jī)罩、格柵（高出低進(jìn)、開/關(guān)缺陷,其它缺陷） Hood, grille (defects, misalignment, switch defect)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅婷枋鲈摴收虾腿毕莶课?Please describe the defect and tell me where the problem took place. (是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的?

60、或雜音是從哪兒發(fā)出的?)09保險(xiǎn)杠,前擾流板(缺陷、高出低進(jìn)） Bumpers, spoilers ( defects, alignment)口1口1口2口2公里公里是 口1是 口1是 口2是 口2是 口3是 口3是 口4是 口4請(qǐng)?jiān)谙旅婷枋鲈摴收虾腿毕莶课?Please describe the defect and tell me where the problem took place. (是在何種情況下產(chǎn)生這個(gè)問題的? 是在車子的哪個(gè)部分發(fā)生的? 或雜音是從哪兒發(fā)出的?)Q10cQ10dQ10eQ10fQ10gQ10h零部件或元件 Components請(qǐng)?jiān)陬A(yù)留的空白地方詳細(xì)描述您所遇到