06危機(jī)管理05實(shí)用文件04待命的fp stand-by planning

1、家樂(lè)福中國(guó)風(fēng)險(xiǎn)防范部Carrefour China Risk Prevention實(shí)用文件 -04 準(zhǔn)備行動(dòng)計(jì)劃Practical File - 04 STAND-BY PLANNING理由 WHY準(zhǔn)備計(jì)劃制定的目的在于決定公司哪些人在特定的時(shí)間內(nèi)必須做到以處理事故或事故發(fā)生前的情況暢通, 隨時(shí)可目的是為了建立隨時(shí)待命的每周輪流制。每周，公司的一部分員工必須確保他們?cè)谶@一周The stand-by has for objective to determine whi given time, be reachable immediay on theirpre-crisis situation.e

2、mbers of the Group must, at ato manage an incident or aThe aim is to establish a roingkly permanence. Eachk, a clearly identifiedmember of the Group must make sure whole duration of thek.t he can be reached at any time for the法律制度 JURIDCAL FRAME準(zhǔn)備行動(dòng)需遵守嚴(yán)格的法律制度，可根據(jù)每個(gè)國(guó)家不同情況而變。在法國(guó)的法律中，Code du Travai 在他的

3、文章 L 212-4bis 中把準(zhǔn)備行動(dòng)定義為在一段時(shí)間內(nèi)員工長(zhǎng)期或即時(shí)的工作部署，但卻有義務(wù)呆在家中或在家附近，以便為公司效勞。準(zhǔn)備行動(dòng)時(shí)段不被視為有效工作時(shí)間，但在準(zhǔn)備行動(dòng)時(shí)段中行動(dòng)參與視為有效工作時(shí)間。準(zhǔn)備行動(dòng)的與員工補(bǔ)償 (額外薪水和額外休假) ，必須上報(bào)企業(yè), 人事代表以及工作情況組。每月管理還必須提交一個(gè)包含本月準(zhǔn)備行動(dòng)總時(shí)間以及相應(yīng)的補(bǔ)貼。有效工作時(shí)間必須支付員工薪水。歐洲工作法并不認(rèn)可準(zhǔn)備行動(dòng)這一理念。The stand-by has a tight juridical frame,t may however vary according the countryconsider

4、ed. In France Law, stand-by is defined by the L 212-4bis article of the Codedu Travail as a .Stand-by periods are notconsidered as effective work time, butperiod constitute effective work time.erventions performed during the stand-byTheanization and compensation of the stand-by (extra pay or extra t

5、ime off) mustbe transmitted to the Entrise Committee, represenive of thenel and WorkInspection. Each month, the employer must transmit separay from the pay slip a listing the number of stand-by hours in the month and the accordingcompensation. Worked hours must be paid.European work law does not rec

6、ognize the notion of stand-by.規(guī)則 RULE必須確保在規(guī)定時(shí)間內(nèi)隨時(shí)待命不要乘坐地鐵或在無(wú)法接受信號(hào)的不要去院區(qū)域停留 手提保持 24 小時(shí)開機(jī)無(wú)論在任何時(shí)候，必須在一小時(shí)內(nèi)到達(dá)公司總部The permanence-holder must make sure he can be reached at any time, whichimes:- Not to travel by subway or stay in subterranean pla, where GSMnetworks do not function.Not to go to the movies;N

7、ot to switch off his cell at night.At all times, he must be able to go to the headquarters in a hour.um delay of one前提條件 PREVIOUSLY負(fù)責(zé)制定準(zhǔn)備行動(dòng)計(jì)劃的周一次）必須定期更新長(zhǎng)期以下相關(guān)信息（至少每家庭住址電子郵箱The regularly ( elements:，固定（需要家庭住址）in charge of making the stand-by planning must create and updateeast once a month) a listing

8、 of permanence-holders with the following-GSM number, landline number (home and country residence if need be)-Address of the main residence and country residence if need be-Profesaladdress方法 METHOD準(zhǔn)備行動(dòng)計(jì)劃須按以下要求每月制定。謹(jǐn)慎估計(jì)以下時(shí)段（圣誕節(jié)，夏季，國(guó)定節(jié)假日），確保每月中旬完成所有操控計(jì)劃的制定 向準(zhǔn)備行動(dòng)管理發(fā)送一份臨時(shí)日程表，不能待命時(shí)間必須以通過(guò)電子郵件確認(rèn)無(wú)異意 發(fā)送一份準(zhǔn)備行

9、動(dòng)計(jì)劃草案；準(zhǔn)備行動(dòng)管理 所有準(zhǔn)備行動(dòng)管理發(fā)送一份最終確認(rèn)的計(jì)劃安排并上傳至網(wǎng)絡(luò)，以便進(jìn)一步商議和提交協(xié)助，轉(zhuǎn)接緊急通話。 行動(dòng)開始前 72 小時(shí)，需預(yù)先向管理發(fā)送郵件，提醒他準(zhǔn)備行動(dòng)的時(shí)間以 這段時(shí)間內(nèi)他必須遵守的一些規(guī)章制度。如果準(zhǔn)備行動(dòng)計(jì)劃有所更改，應(yīng)及時(shí)告知主要網(wǎng)上。The stand-by planning shall be established ea及協(xié)助中心，把變更信息上傳至onth for the following. Be carefultoipate the loweriods (Christmas, summer, bholidays) in order to besu

10、re to have an operational planning 15 days before the month begins:- J-4ks, send all stand-by managers a provial schedule on which they mustindicate when they are not available;- J-3accep- J-2ks, send a planning draft; stand-by managers must confirm theirion by;ks, send all stand-by managers the def

11、initive planning, put in online on acommon space(ranet) soplatform,t it can be consulted and transmitted to the assistancefor the redirection of emergency phone calls;- 72 hours before the permanence begins, send a pre-formattedreminding themanager the dates of the stand-by and ttime.eral rules he m

12、ust obey duringtIf a stand-by planning has to be modified during the month, do not fet to send thenew planning to all stand-by managers and to the assistance platform, and to put it ontheranet.附件 ATTACH這里有各種表格的樣例，便于你更容易的建立一套完善的準(zhǔn)備行動(dòng)系統(tǒng)表：所有負(fù)責(zé)轉(zhuǎn)接以及協(xié)助中心的都必須有這；必須每三個(gè)月更新一次以確保號(hào)碼有效。上傳至安全網(wǎng)絡(luò)(每月更新)更新每周的可工作時(shí)間：這必須在

13、下次計(jì)劃安排開始前一個(gè)月發(fā)給所有，幫助快速確認(rèn)每周可工作員工的工作安排。執(zhí)行準(zhǔn)備號(hào)碼家庭住址第二家庭住址#1xx地址地址#2#3#4#5處理室號(hào)碼家庭住址第二家庭住址#1xx地址地址#2#3#4#5操控準(zhǔn)備行動(dòng)號(hào)碼家庭住址第二家庭住址#1xx地址地址#2#3#4#5上傳至J-30 郵箱更新每月準(zhǔn)備行動(dòng)日程表：這使負(fù)責(zé)轉(zhuǎn)接以及協(xié)助中心的能夠及時(shí)聯(lián)系到值班，在必要情況下，也能立刻有效地聯(lián)系到另一位。每月提交給準(zhǔn)備行動(dòng)部門經(jīng)理每月提交給準(zhǔn)備行動(dòng)部門經(jīng)理及協(xié)助中心一月份 2007不S1 (一月份 1-7)#1#2,3操控準(zhǔn)備號(hào)碼家庭住址家庭住址郵箱地址#1xxxx xx xxxx#2xxxx xx x

14、xxx#3xxxx xx xxxx#4xxxx xx xxxx#5xxxx xx xxxx一月份 2007不S1 (一月份 1-7)#8#6,9S2 (一月份 8-14)#9#6S3(一月份 15-21)#7#8S4(一月份 22-28)#6-S5(一月份 29-二月份 4)#10#7,8執(zhí)行準(zhǔn)備行動(dòng)號(hào)碼家庭住址家庭住址郵箱地址#6xxx#7xxx#8xxx#9xxx#10 xxx一月份 2007操控處理室執(zhí)行一月份 1-7一月份 8-14一月份 15-21一月份 22-28一月份 29-二月份 4以上所有表格都能在 StandByPlanning.xls file 里找到。You will

15、find here exles of thes to use to set up your stand-by systemas easily assible.Listing of permanence-holders: thismust be acsible to all collaborationin charge of redirecting phone lines as well as to the assistance center;it must be updated every trimester to make suret phone numbers are valid.to p

16、ut on a secured network (monthly update)Recap listing of eachks unavailability: this table, which must be sent to allpermanence-holders a month beforet next planning begins,will helentify quickly the collaborators available eachk.to joo the J-30January 2007OperationalCrisis CellmitteeJanuary 1-7List

17、er les indispolityJanuary 8-14Executive Committeestand-byHomeSecond homeMember #1xxaddressaddressMember #2Member #3Member #4Member #5Crisis cellHomeSecond homeMember #1xxaddressaddressMember #2Member #3Member #4Member #5Operational stand-byHomeSecond homeMember #1xxaddressaddressMember #2Member #3Me

18、mber #4Member #5S2 (一月份 8-14)#5-S3(一月份 15-21)#4#1,5S4(一月份 22-28)#2#2,5S5(一月份 29-二月份 4)#3-Recap listing of monthly stand-by schedules: this table will enable theincharge of redirecting phone calls and the assistance center to reach the collaboratoron duty and, if nesary,to transfer efficiently the call towards another collaborator.to give monthly to all stand-by managersto give monthly to stand-by managers and to the assistance centerJanuary 2007On calavailableS1 (Jan.1-7)Member #1Member #2,3S2 (Jan.8-14)Member #5-S3 (Jan.15-21)Member #4Member #1,5Operationalstand-byHomeSec