寫給客戶的英文道歉信

1、寫給客戶的英文道歉信【篇一：職場商務(wù)必備寫作模板：英語致歉信怎么寫？via安格英語】職場商務(wù)必備寫作模板：英語致歉信怎么寫？在日常工作中難免會犯一些差錯，學(xué)會正確的補(bǔ)救方法很重要。首先，我們要做的就是致歉。你會寫英語致歉信嗎？在致歉信中道歉更重要還是提出解決方案更重要？如何在致歉信中表達(dá)出自己的歉意讓對方欣然接受呢？在本篇文章中，安格英語老師將以兩則工作中常見的錯誤為例，教大家如何寫好英語致歉信。模擬場景一：因發(fā)票有誤致歉(apologiesforanincorrectinvoice)dearmr.hunnicutt,iamwritingtoapologizefortheincorrectin

2、voiceyoureceivedfromus.owingtoabreakdownincommunications,wedidnotcredityouwitha10%discount,asagreed.weshallsendyouthecorrectinvoiceassoonaspossibleandmakesurethatsuchamistakewillnotoccuragain.pleaseacceptmyapologiesforanyinconveniencewehavecaused.yoursincerely,petergibsonaccountsmanager*newwords:inv

3、oicen-發(fā)票breakdownn.故障discountn-折扣在以上的英語道歉信中首先作者針對出現(xiàn)的問題道歉，并解釋了錯誤產(chǎn)生的原因。隨后另起一段提供解決建議，最后禮貌結(jié)尾。安格英語老師提示，在寫道歉信時，解決問題的目的應(yīng)該高于道歉本身。因此，在道歉信中給出解決方案是每一位上班族都要學(xué)會的一點(diǎn)。下面，讓我們再來看一則關(guān)于國際貿(mào)易中因貨物質(zhì)量不符的致歉信：dearmr.black,weacknowledgethatthereareindeedsomediscrepanciesbetweentheshippinginstructionsandtheactualshipment.therefor

4、e,therewillbeashortageinyourmayshipment.weareverysorryforcausingyousomuchtroubleinyourmonthlyreports.effortsarenowbeingmadetoestablishproceduresthatwillalleviatethissituation.yourcooperationandpatienceintheserespectswouldbegreatlyappreciated.sincerelyyours,oliverleeassistantmanager*newwords:acknowle

5、dgev,承認(rèn)，告知已收至Udiscrepancyn.差異shippinginstruction裝運(yùn)說明shipmentn,裝運(yùn)proceduren.程序alleviatev.減輕，緩和看完這一則道歉信后，相信大多數(shù)人已經(jīng)心里有數(shù)道歉信該如何寫了，簡單來說就是承認(rèn)錯誤-提出方案-禮貌結(jié)尾的三部曲。下面，安格英語老師提供了一些在道歉時可以用上的句型：iamverysorryfor.,butpleasebelievemeihadnointentionofbotheringyou.iamsorrythatididnotcheckthegoodsbeforedispatch(派遣).iapologiz

6、eforforgettingtheappointmentwehadmade.pleaseforgiveusforthedelay.ipersonallywanttoextendanapologytoyouforihopeyouwillexcuse/forgivemefor.mayiofferyoumysincereapologiesfor?pleaseacceptoursincereapologiesfor.更多職場商務(wù)必備寫作模板可參考：安格英語學(xué)習(xí)網(wǎng)站(?fromid=9)；關(guān)于安格：安格英語()是中國領(lǐng)先的企業(yè)英語溝通技能培訓(xùn)機(jī)構(gòu)，公司致力于以高質(zhì)量的學(xué)習(xí)內(nèi)容和多樣化的培訓(xùn)形式為企業(yè)客戶

7、提供專業(yè)的英語學(xué)習(xí)解決方案。安格英語現(xiàn)已為多家世界500強(qiáng)企業(yè)，包括三星電子、羅氏制藥、捷豹路虎、迅達(dá)電梯等，提供了優(yōu)質(zhì)的培訓(xùn)服務(wù)。其中廣受企業(yè)客戶好評的課程包括：商務(wù)英語情景寫作課程、商務(wù)英語社交強(qiáng)化課程、商務(wù)英語演講課程等，聯(lián)系我們400-006-7600?！酒河⑽闹虑感臺范文】道歉信letterofapology我們在工作或生活中，有時難免會犯一些錯誤，寫封致歉信就顯得很有必要。道歉信通常包括以下內(nèi)容：表示歉意；道歉的原由；出現(xiàn)差錯的原因；提出彌補(bǔ)措施；請求原諒。寫道歉信的語言要誠摯，解釋的理由要真實(shí)，不要顯出絲毫的虛情假意。好的道歉信不僅會取得對方的諒解，還會增進(jìn)彼此的感情。寫作三

8、步走：表示歉意-說明具體原因、提出補(bǔ)救辦法-再次致歉、希望得到理解tips:在寫作過程中，盡可能提供比較合理的理由。如果違反生活常識將導(dǎo)致扣分。在解釋完原因后，盡量提供一個合適的補(bǔ)救辦法，使行文更加完滿。訂閱收藏考研英語寫作范文100篇系列文章（1）directions:youareinvitedtoadinneratafriendshouse,butyouarenotabletoattendbecauseofthepreparationforacomingexamination.writealettertoyourfriendstoexpressyourapology,explainyour

9、reason,andsuggestameetingatanothertime.youshouldwriteabout100wordsonanswersheet2.donotsignyourownnameattheendoftheletter.useliminginstead.donotwritetheaddress.范文：dearanne,thankyouforyourinvitationtodinneratyourhometomorrowevening.unfortunately,itismuchtomyregretthaticannotjoinyouandyourfamily,becaus

10、eiwillbefullyoccupiedthenforanimportantexamcomingthedayaftertomorrow.ifeelterriblysorryformissingthechanceofsuchahappyget-together,andihopethatallofyouenjoyagoodtime.isitpossibleforyouandmetohaveaprivatemeetingafterward?ifso,pleasedonthesitatetodropmealineaboutyourpreferabledate.idolongforapleasantc

11、hatwithyou.pleaseallowmetosaysorryagain.regards,liming譯文：親愛的安：感謝你邀請我于明日晚上與你和你的家人共進(jìn)午餐?？墒牵曳浅＿z憾地告訴你我無法赴約，因?yàn)槲覍⒚τ跍?zhǔn)備后天的一門重要考試。錯過了這么一個歡樂的聚會我深感遺憾，我希望你們能度過一個愉快的時光。對了，在我考試后我們可以見一面么？如果可以的話請隨時給我打電話，我非常期待能和你愉快地聊天。請?jiān)试S我再一次致歉。您真誠的，李明閃光詞匯及詞組：occupy:v.占用，占get-together:n.聚會，聯(lián)歡會hesitate:v.猶豫，躊躇dropsb.aline:給某人打一個電話pre

12、ferable:adj.更好的，更可取的longforsth:渴望萬能句型：thankyouforyourinvitationtodinneratyourhometomorrowevening.unfortunately,itismuchtomyregretthaticannot.ifeelterriblysorryformissingthechanceof.isitpossibleforyouandmetohaveaprivatemeetingafterwards?ifso,pleasedonthesitatetodropmeacallaboutyourpreferabledate.plea

13、seallowmetosaysorryagain.（2）directions:youfailedtofinishanimportanttaskassignedbyyourprofessorbecauseofasevereillness.writealettertoyourprofessortpexpressyourapology,explainyourreason,andsuggestasolutiontomakeuptheloss.youshouldwriteabout100wordsonanswersheet2.donotsignyourownnameattheendoftheletter

14、.useliminginstead.donotwritetheaddress.范文：dearprof.patent,iamverysorrytoinformyouthatididnotmanagetocompletethebookreportyouassignedlastweek,duetoasuddenillnessfallinguponmeafewdaysago.forthepastfewdaysihavebeeninhospitalwithacontinuousfever,whichhasthuspreventedmefromanyacademicactivity.iherebysubm

15、itthedoctorsnote.iwouldbeverymuchobligedifyoucouldgrantmeanotherweekforthetask,asmyhealthisturningbetter.hopeyoucanunderstandmysituationandacceptmyapology.yoursfaithfully,liming譯文：尊敬的patent教授：我非常遺憾地告知您我沒有完成您上周布置的讀書報(bào)告，因?yàn)閹滋烨拔彝蝗簧×?。過去的幾天中我一直持續(xù)高燒，住在醫(yī)院，因此無法進(jìn)行任何學(xué)術(shù)活動。隨信是醫(yī)生的診斷書。如果您能再給一周時間來完成它我將感激不盡，因?yàn)楝F(xiàn)在我的身體

16、正在好轉(zhuǎn)。希望您能理解我的處境并接受我的道歉。您真誠的，李明閃光詞匯及詞組：assign:v.分配，指派falluponsb:降臨到某人身上continuous:adj.持續(xù)的preventsbfromsth/doingsth:使某人不能做某事hereby:adv.因此，據(jù)此submit:v.提交，遞交obliged:adj.感激的grant:v.同意，準(zhǔn)予萬能句型：iamverysorrytoinformyouthatididnotmanagetocomplete.dueto.iwouldbeverymuchobligedifyoucouldgrantmeanotherweekforthet

17、ask.hopeyoucanunderstandmysituationandacceptmyapology.apologizeletter_businessenglish_bylqydearsirormadam,imwritingthislettertoapologizetoyou.imsosorrythatwemadeamistakeabouttheshipmentofvacuumcleaners.thosevacuumcleanerswesenttoyouweremeanttobesenttoeuropeancountries,butastheoldworkerwasretired,the

18、newonewasntsoexperienced.besides,themodelnumberandthepriceofgoodsinmarchandjulyaresosimilarthattheworkermistakenthem.iamawfullysorryforthisandwepromiseyouareplacementshipment.wewillalsogivea10%discounttocompensate.idoapologizeforanyinconveniencethismaycauseyouandiwilltrymybesttoavoidthesameaccidenth

19、appeningagain.道歉信是人們經(jīng)常使用的一種書信文體，用以表達(dá)自己的歉意，查字典范文大全特意為大家整理了關(guān)于道歉信范文的相關(guān)材料，希望對您的工作和生活有幫助。letterofapologyI.samplestudysampleidearsusan,imverysorrythatiwasoutwhenyoucametoseemeyesterdayevening.imafraididgonetothepubwithsomefriendsanddidntgetbackuntil12oclock.iwishihadknownyouwereinluoyangasyoucouldhavecome

20、withus.itwouldhavebeenagoodintroductiontothenightlife!anyway,iwillcallonyouat10oclockonsaturdaymorningatyourhotel.wecanhavethedaytogether,ifyouhavenothingelseplanned?illshowyousomeoftheplacesofinterestthatyoumaynothaveseen.pleaseletmeknowifyouwillbeavailableonsaturdaymorning.bestwisheschenchengsampl

21、eiidearmary,imverysorryfornothavingrepliedtoyourjuly6thlettersooner.whenyourletterarrived,iwasinbeijing.asmysecretarycouldntforwardittome,ithasbeenlyingonmydeskuntiligotback.thankyouforallyournews.itisgoodtoknowthatyourcompanyhasagreedtosignthecontracttocontinuethecooperationwithus.andwesurelywillha

22、veabiggersuccessinthenearfuture.lookforwardtocatchingupandonceagainapologizeforthedelay.sincerely,tom英語道歉信范文及常用句式道歉信是指因過失或疏忽做錯了事，給別人帶來了麻煩或損失，發(fā)覺后要立即寫信給對方賠禮道歉時寫的信件。道歉是一種禮貌，道歉信要寫得坦率，誠懇。道歉信通常包括三部分內(nèi)容：1、表示歉意，道歉的原由；2、出現(xiàn)差錯的原因，提出彌補(bǔ)措施；3、請求原諒。語言要誠摯，解釋的理由要真實(shí)。好的道歉信不僅會取得對方的諒解，還會增進(jìn)彼此的感情。寫作三步曲：表示歉意說明具體原因、提出補(bǔ)救辦法再次致歉

23、，希望得到理解。注意：理由要盡量合理，違反生活常識將導(dǎo)致扣分；盡量提供一個合適的補(bǔ)救辦法，使行文更加順暢。范文解析：directions:youwereunabletoattendmr.smithsexaminationoninternationalbusinessenglishwritingbecauseyougotsickthatmorning.writealettertoexpressthereasonsfornotbeingabletoattenditandapologize.writetheletterwithnolessthan100words.donotsignyourownna

24、meatendoftheletter.usewanghuainstead.donotwritetheaddress.dearmr.smith,isuddenlyfellsickearlythatmorningandmyparentshadtosendmetothehospital.pleasefindenclosedacopyofthemedicalbill.isincerelyhopeyoucanunderstandmysituationandacceptmyapology.iwouldappreciateyourallowingmetotakeamake-upexamination.iwi

25、llcometoyourofficeduringyourofficehouronmondaytodiscussthispossibilitywithyou.onceagain,iapologizeforanyinconveniencecaused.sincerelyyours,wanghua常用句式：1、iamwritingtoapologizefor/iamwritingtosaysorryfor我寫這封信是因向你致歉。2、iwouldliketogiveyoumyapologyfor對于我向你道歉。3、pleaseacceptmysincereapologyfor關(guān)于請接受我真誠的道歉。4、iamindeedverysorryforwhatisaid/did,butbelieveihadnointentionto對于我說的話/做的事，我確實(shí)感到很抱歉。但請相信，我并非故意要5、pleaseforgivemeforastupidchoiceofword