《導(dǎo)游英語實(shí)務(wù)》項(xiàng)目一模塊四送客服務(wù)

1、項(xiàng)目一 導(dǎo)游生活服務(wù)Project Service Procedure Part模塊四 送客服務(wù)Module 4Say Goodbye to the Guest模塊四 送客服務(wù)Module 4 Say Goodbye to the Guest1. 能夠?yàn)閳F(tuán)隊(duì)及散客辦理離店手續(xù)2. 掌握?qǐng)F(tuán)隊(duì)及散客的送站服務(wù)程序3. 能根據(jù)旅游團(tuán)實(shí)際情況致歡送詞After the whole visiting in one place, the tourists will leave for another destination, before that, the tour guide must remind

2、the guests of many aspects in order to help them to finish the formalities at the front desk.While going sightseeing, the tourists from abroad must have a lot of luggage, when travel from one place to another, the must have many chances to change the hotels, so they must pack up their luggage before

3、 leaving, under this circumstances, the tour guide must tell the tourists about the time arrangement one day earlier, and leave enough time for them to pack up their luggage. Usually, the bellman of the hotel can help the tourists to take down the big luggage, but it must be arranged by the tour gui

4、de since there are so many tourist groups in one hotel, if the group will leave early on next morning, he should remind the tourists to pack up their luggage well and leave them out of their rooms at certain time, in this way, the bellman can collect all of them together, and the luggage wont be los

5、t. If the group will check out early on next morning, the guide should arrange a wake-up call for the tourists, he should tell both the clerk at the front desk and the tourists, in order to avoid of being late for other activities.Besides the above-mentioned information, the guide should remind the

6、tourists to return their room keys at certain time. Usually, the time should be ten to fifteen minutes earlier than the set-off time.1、協(xié)助辦理離店手續(xù)PartCheck out (for a group)T: tour guide G1(2,3): guestsT: Attention everybody, tomorrow well leave the hotel, now Id like to tell you the time arrangement f

7、or tomorrow morning, well check out at 9:00 oclock, please put your luggage outside your room, the porter will collect them at 8:30, since our group is very large, if you consume something in the hotel, like the mini-bar, the drinks, the long distance call, etc., youd better pay at the Cashier in th

8、e Front Desk in advance, in this way we can save the time tomorrow morning when checking out. One more thing, dont forget to return your room keys at the Front Desk before leaving.G1: By the way, when shall we pay for the consumption?T: If you wont consume more, youd better pay this evening, if you

9、want to pay tomorrow morning, I think half an hour earlier before checking out is better.G2: Can we get a morning call tomorrow morning? Im afraid of oversleeping.T: No problem, Ill set up the wake-up call for all of you at 7:30. Will that be all right?G3: OK. Thank you very much.T: Then, see you to

10、morrow morningG2: See you.PartCheck out (for individual guest)T: tour guide G: guestT: Tomorrow morning youll leave for your home. Now Id like to tell you something for checking out.G: OK. When should we pack up?T: Youd better pack up before 8:00 p.m., because the porter will collect your luggage at

11、 8:20.G: Then where should we put them?T: You can just leave it outside your room. By the way, have you consumed anything in the hotel?G: I just took a bottle of Brandy from the mini-bar. Shall I pay for it now?T: It depends on you. You can settle it now or tomorrow morning.G: Do they accept travele

12、rs check?T: I think they do.G: Good. When can I have breakfast?T: The breakfast in this hotel is a buffet, and it opens from 6:30 to 9:00. You can go there at anytime.G: Thank you very much.T: Youre welcome.Check out (at the front desk)T: tour guide R: receptionist G: guestT: Hello. Im the tour guid

13、e from CTS, and my group is going to check out this morning, the room number is from 203 to 210. Have they returned their room keys?R: Yes, theyve returned the room cards. But our room attendant found an umbrella in room 208, would you please return to the guest? And the guest in room 204 has consum

14、ed a bottle of Whiskey, and he hasnt paid.T: OK, Ill deal with it. (check the name list and the room list) Mr. Wane, you left your umbrella in the room, please keep it well.G1: Oh, thank you very much, I forgot it.T: Not at all. And Mr. Ben, have you consumed a bottle of Whiskey in your room bar?G2:

15、 Oh, yes. I forgot to pay for it. Im awfully sorry.T: Never mind. Will you please pay for it now at the Cashier?G2: Certainly. Ill go immediately.2、送站服務(wù) PartHere Is a Small Gift for YouG: guide T: touristG: Hmm, I can see you all cant wait to go back home.T: You bet. Weve been away from home for alm

16、ost a month. Im really missing my family and friends.G: East and west, home is best. There is nowhere else sweeter than home.T: You can say that again. And I am eager to show them the gifts I have chosen for them.G: Wow, youve bought an extra bag for gifts and souvenirs! You must have fully experien

17、ced the Chinese style bargaining.T: Oh yes, indeed. I really love it. The other people in our group say Im now a bargaining expert.G: Haha. Youve been picked up a useful skill during your trip. You can practice it with your boss for higher pay when youre back.T: Thats a good idea. And we really appr

18、eciate everything you have done for each one of us during our trip. You are absolutely the best guide weve ever had.G: Its very kind of you to say so. I have enjoyed every minute of being with you guys. You are all wonderful people, very active and cooperative. If you come to China again, I would be

19、 more than happy to be your guide.T: Well surely have you with us on our next trip. You have answered all our questions and given us excellent lectures on Chinese culture.G: Im much flattered. By the way, you have been to so many places in the past twenty some days, which place do you like best?T: O

20、h, that is a hard question. Actually, my trip is full of highlights and each and every place is special in some ways. I like the mountains, the rivers, the beaches, and I love the old buildings, the gardens, the handicrafts, the people and their customs. Everything has left impressions on my mind an

21、d they all make my understanding of China fuller and my love for it deeper.G: I am so glad to hear such a closing address. To show my thanks for your cooperation and tolerance for my lack of knowledge, Ive prepared a small gift for each one of you. Here you are.T: Oh, how nice! Thank you! What is it

22、?G: Post cards. Open I t and take a look.T: Wow, wonderful! They are the pictures of the places weve visited! Thats the very thing I regretted not having bought! Thank you so much!G: I am glad you like it.T: I love it. You are really a considerate person. You know what, e also have a small gift for

23、you. I have been waiting to give it to you but always forgetting it in our busy itinerary. Now this is the last chance.G: A brooch! So delicate and beautiful!T: It goes well with your sweater. Come here and let me put it on for you. There you go. It looks good on you.G: Thank you very much.T: You de

24、serve it.PartBye, All!G: guide T: touristsT: Are we supposed to go through the security check now?G: Not yet. Your flight takes off at 4:35. We still have 2 hours to go. But youd better line up for the luggage check-in. And we can talk at the same time.T: OK. You have done a wonderful job as a guide

25、. We all like you very much.G: You are very kind to say so. What do you think of your trip to China?T: Ah, China is such a beautiful country both in natural scenery and in history and culture. China is so real in my mind, and no longer the country described superficially and partially in the mass me

26、dia.G: And what your group has seen is only the tip of an iceberg. Do come again and Im sure you will see different sides of China every time you visit our country. It is like a book you will read again and again, but never fully understand.T: I totally agree. Ill come again, for sure. And we do hop

27、e you can come to visit us in the United States.G: I will if there is a chance.T: Then we can be your guide and return all the kindness youve shown us.G: Dont mention it. I have got a lot of fun traveling with you.T: Me, too.G: Oh, there is only half an hour left before take-off. Please get ready fo

28、r the security check.T: Then we have to say goodbye.G: Yes, as the Chinese saying goes, “There is o everlasting banquet.” But this is a small world. Why should we feel sad about a temporary separation?T: Well said. Goodbye, then. And we will stay in touch, wont we?G: Of course. Bon voyage.T: Goodbye

29、.3、致歡送詞 Making a Farewell SpeechPart Farewell SpeechLadies and Gentlemen:Im very sorry that you are leaving. On behalf of my travel service and my Chinese colleagues, I wish to take this opportunity to express my heart-felt thank and bid farewell to our dear friends.As an old Chinese saying says: “There is no banquet without ending.” I must say that I really enjoyed being with you and your group is the best group I have ever had. I thank you for your patience and friendliness, which has made my work easier and has enabled me to le