3938國開電大?？啤豆芾碛⒄Z2》歷年期末考試試題及答案匯編考試珍藏版

1、rj最新3938國開電大?？乒芾碛⒄Z2歷年期末考試試題及答案匯編考試珍藏版說明：適用于國開電大期末紙質(zhì)考試，可以根據(jù)試題首字母音序查找試題及答案。第一題 交際用語試題及答案題庫Everything is going smoothly.答案How is everything going? ?.I have worked for IBM for 3 years. 答案What is your working experience?In total, it should be about 15, 000 RMB for the three-day training. 答案How much have

2、you budgeted for the training?. ?It costs us ten thousand dollars.答案How much does the printing of the annual report costIt might be a good idea to read some simplified books first.答案What books would you recommend? ?It will be held on the 3rd floor of Shakiraton Hotel.答案What is the address of your sp

3、eechIt will take at least two weeks.答案How soon will you finish our annual report?My name is Helen, and I was born in 1980. My major was electrical engineering.答案Tell me a little bit about yourself, please.My name is Helen, and I was born in 1980. My major was electrical engineering. 答案Tell me your n

4、ame, please.Neither do I. Look at our community, it is such a mess.答案I really don t think our service center is satisfying. ?That s great!.答案How about going to dinner at the Mexican restaurant tonight ?Twice a week.答案How often do you use our company, s product答案At half past five. Any suggestions for

5、 the project? 答案I advise you to put more hands in this project. Can you go skating with us this afternoon? Sorry, I can t. I take care of my little sister at home.答案have to Can you stay here longer? , but I have to be back tomorrow. 答案I d love to Customer： We have ordered for almost one hour. Why is

6、 it so hard to get our dishes ready in your restaurant?Waiter： .答案I m really sorry about that. Did the medicine make you feel better? No. The more , I feel.答案medicine I take： the worse Do you mind if I record your lecture?. .Go ahead. 答案Not at all. Good morning, Sunshine Community Center! May I help

7、 you? 答案I need a plumber to repair the water pipe in my kitchen.Have you ever been to Tokyo? 答案No, but I hope to go there next year.Hello, is that service center? The elevator of our apartment doesnt work. 答案Sorry, Ill have it checked out at once.Hi, Helen, Ill have an interview tomorrow. Im afraid

8、I can t make it. 答案Sure, you can. Take it easy. How are you feeling now? 答案Much better. How did your talk with the community resident go? He seemed to accept my explanation, but he didn t sign his name here . 答案I m not sure. How do you like living in Beijing? . 答案I love it. Beijing is such a beautif

9、ul city How do you think of the theme of our event?. 答案It1 s pretty good.How long will you be away from Italy?答案About a month.Hows your mother doing?答案She is very well.I am sorry, Now what were we talking about?.答案You were saying that you used to be a teacherI was worried about my math, but Mr. Whit

10、e gave mean A.答案Congratulations!Im terribly sorry that Ive spilled some coffee on the table.答案It doesn11 matterLet，s make plan first for our events, shall we?答案OK, lets do it.May I ask you why you left the former company?.答案Because T want to change my working environment and seek new challenges.Our

11、company is doing a customer service questionnaire. May I take you a moment?答案By all means.Should I leave earlier tomorrow morning?.答案Yes, its better to leave earlier to avoid the morning traffic.Thank you very much for answering our questions. It really helps our market research a lot.答案s my pleasur

12、e.This jacket is so good. ?Its 200 yuan. I can give you special 20% discount on it.答案How much is itWhat do you think of your mother，s advice?.答案It doesn11 fit us, actually.What kind of event are you going to plan?.答案A birthday party for my brother.What starting salary do you expect?.答案Id like to sta

13、rt at 5000a month.What time does the train leave? 答案Getting Whats your view on our questionnaire? 答案First of all. We! d better change our question order.What，s the matter with you? 答案I feel a bit sick.Whats the weather like in this area?. 答案It1 s rainy.Whose textbook is this? It John，s. It has his n

14、ame on it.答案must beWhy do you look unhappy. Whats the matter? 答案Im rather disappointed with the poor quality of the radio If ve just bought.Would you like to go to the concert with us?, but r ve promised to help Jim with his Chinese. Thank you all the same. 答案I wish I could Would you mind answering

15、some questions about your annual report? 答案No, as long as it doesnt take long. Would you mind filing the questionnaire for me? 答案No problem. Just give it to me. Would you mind filling the questionnaire for me? 答案No problem.Would you mind filling the questionnaire for me? . 答案No problem. Just give me

16、 your questionnaire. Your plan is perfect and I believe that it will be a great success. 答案Thank you very much.第二題 詞匯與結(jié)構(gòu)試題及答案題庫 a company really wants is a candidate has the right skills. 答案What. . . thatDid the medicine make you feel better? 一一No. The more , I feel.答案medicine I take； the worse face

17、-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.答案Compared to the feedback is very helpful for planning future meetings and events. the fog, we should have reached 答案But forthe annual meeting site on time.We are from different countries, we all

18、get along well.答案though you prepare cross training plans, you need to consider both the company benefits and the employee benefits.答案AsA new food market will in our community next month.答案be builtAccording to their feedback sheets, the participants are all with the training.答案satisfiedAmerican young

19、 people would rather , advice from strangers.答案getAnyone who has worked here for over three years is for sick pay.答案eligibleAre you familiar he saying, “its not what you know, but who you know”？ In event planning, networking is key!答案withAt the end of the day, you want all attendees your event to re

20、member this key message that youve spent a long time reinforcing.答案LeavingCustomers refuse to filling the questionnaire are not permitted to buy the product. 答案whoDoes his absence to your work?答案make a differenceHe investor should be aware of the limitations of the financial statement analysis the a

21、nnual report.答案based onHe is this company.答案in charge ofHe keeps on his focus on, money.答案makingHe says what he thinks and does what he wants to do, other peoples feelings.答案regardless ofHe was always in sharing his enormous knowledge.答案generousHer article is in her class.答案the bestHiring a good emp

22、loy may cost much money and time, , it can win much more for the company in future.答案howeverHiring the right employee you a thousand times over in high employee morale. 答案pays.backHis action is always with his words.答案consistentHow many players does a baseball team?答案consist ofI didn, t do ast week.

23、答案anythingI don，t know . I just arrived here two minutes ago. 答案whats going onI forgotmy music-book and borrowed one from Lily. 答案to bringI have coffee breakfast time.答案atI like cooking for my friends in 答案myI would rather two weeks earlier.答案you had come herer m confident in these as long as we our

24、 service quality.答案keep an eye onr m writing to_ 答案apply forr d like to that doing.答案point outIf I you, I free time.the needs of the community residents and improvea position as a computer engineer in your company.the staff member who served me didnt really seem to know what he wasmore attention to

25、the independent auditors report and financialstatements in the annual report.答案were； would payIf I younger, I would buy the dress. 答案werer m writing to , a position as a computer engineer in your company.答案apply forIt is only by agreeing with their viewpoint and that you will resolve the situation a

26、nd send the customer away happy.答案suggesting a possible solutionLet，s our plan.答案startLook! .答案Here comes the bus.Melinda will discuss the matter with John, is the representative of Sunshine Medical Center.答案whoMore than 30 people the position.答案applied forOne day, our dreams will reality.答案turn int

27、oOur company will the customers suggestions.答案respond toOur workers have been checking the heating system since you called us. 1 you it will perform well soon.答案assureParticipants have the Productivity Analysis Worksheet. 答案completedPeople find useful information from the annual report. 答案couldQuest

28、ionnaires are答案analyzeQuestionnaires are答案for .easy to not suitable some people.The candidate should dress in a manner that is appropriate to the position he is applying. 答案for whichThe enemy has strengthened their position. 答案defensiveThe heating system of our apartment broke down so I made a call

29、to the community service center.答案complaintthe TOC o 1-5 h z The investor should be aware of the limitations of the financial statement analysis annual report.答案based onservice for residents.The Jiahe Community Service Center is about to 答案providemy jacket on the playground.The moment I got home, I

30、found I 答案had leftThe more information you can get, in your field.答案the more competitive you will beThe music like the singing of a bird.答案soundsme.The name is familiar 答案toThe new year is just答案around the cornerThe quality of questionnaire will how much information we know from our customers. 答案aff

31、ectThe success of our event is to the sponsor.答案relatedThe training is positive results on the job they are presently .答案bringing about, doingThese tips may help you avoid bad employees for your company.答案hiringThey have disagreement the plan of celebrating the founding of the community.答案onThey hav

32、e learned about in recent years.答案hundreds of English wordsThey promised the car for us.答案to repairedThey since last night. They are about to finish the work. 答案have been cleaning the systemThis involves the high-level reasoning behind your intentions for the event.答案identifyingUnder no circumstance

33、 to tell lies to the public.答案are the companies allowedWe it very much that you ve come to give us a timely ride. Otherwise we would miss the train.答案appreciateWe are under to finish the task within such limited time.答案pressureWe feel with the inconvenience the service center brought us.答案disappoint

34、edWe have to our annual work report to the manager next week.答案hand inWe need to carry out a proper of the new system.答案evaluationWe should keep in mind the feedback is very helpful for planning future meetings and events.答案that We should take the degree account when we recruit a new secretary.答案int

35、oWe think that Smith should be told about his condition as soon as possible.答案physicalWeit very much that you ve come to give us a timely ride. Otherwise we would missthe train.答案appreciateWe 300 copies, and 240 were returned in the end.答案handed outWhen reading the annual report, we should lookout t

36、he areas where the company did not comply with the regulations.答案forWhen stating problems, we can make a with those from last year.答案comparisonWhendifferent cultures, we often pay attention only to the differences withoutnoticing the many similarities.答案comparingWhere are you used to vegetables?答案bu

37、yingWrite the telephone number down you forget.答案in caseYou also should send a resume the employer know more information about you.答案t。letYou can try these methods to keep your interview anxiety control. 答案underYou had better a doctor as soon as possible.答案seeYou must the annual certification of emp

38、loyment online within 15 days. 答案submitYou need to those questionnaire papers for your company.答案hand outYoud better have your hair before going to your friend，s wedding. 答案cut .the experience you had.Your long-term success in event planning will be based =rr答案on第三題閱讀選擇題試題及答案題庫試題Angry customers tend

39、 to aim their dissatisfaction and complaints at staff members. If this happens to you , you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to ha

40、ndle angry customers. Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their viewpoint and suggestin

41、g a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Sho

42、w that you care： Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behaviour.Control

43、 your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go along way in winning over hostile customers.The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following t

44、hem. If you follow the above tips, you are on your way to succeeding in your career. ioAt whom do angry customers tend to aim their dissatisfaction and complaints?答案Staff members.When a customer shouts rudely at you, you should答案keep calm and listen carefully to the customerThe underlined sentence U

45、se your ears more than your mouth means答案You should listen more than you speakWhen dealing with an angry customer, which is NOT the right attitude?答案Be am used.Which of the following statements is true according to the passage?答案You should relax yourself and try to understand the angry customers.試題A

46、ngry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have

47、to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers：Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view

48、 point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory st

49、eps can be taken.Show that you care： Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in the

50、ir behaviour.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in every situation in life and you can successfully tackle hostile circums

51、tances by following them. If you follow the above tips, you are on your way to succeeding in your career.At whom do angry customers tend to aim their dissatisfaction and complaints?答案staff membersWhen a customer shouts rudely at you, you should .答案keep calm and listen carefully to the customerThe un

52、derlined sentence Use your ears more than your mouth means .答案You should listen more than you speak.When dealing with an angry customer, which is NOT the right attitude? 答案Be amused.Which of the following statements is true according to the passage?答案You should relax yourself and try to understand t

53、he angry customers.試題If you take the following steps, you can make a satisfactory annual report. And your boss and other supporters will be impressed.DEFINING YOUR ACCOMPLISHMENTS. What difference did you make? What has changed in your community or field because of your work over the past year? Take

54、 all of your activities over the last 12 months and divide them into three to five major accomplishments.LESS IS MORE： BE SELECTIVE. If you include everything, the annual report becomes cluttered with information. You should think about what you want to focus on, and then select statistics to repres

55、ent that and highlight key achievements with photos, or case studies, etc.ADDING VISUALS AND CHARTS: Visuals and charts can reduce the need for texts and details. And they will make the report more attractive. It s great if you produce a full-color publication with lots of nice photography. Of cours

56、e, it will depend on your resources.A STRONG CALL TO ACTION： A strong call to action at the end of your report will impress the readers deeply. Make it clear what you d like your readers to do once they ve read it.Do you have to gather all the information since you entered the company before writing

57、 the annual report?答案No.Is it reasonable to include everything of the company in order to make the annual report informative?答案No.What does the underlined phrase Less is more mean?答案Using fewer words, making fewer parts, and so on, is simpler, and more efficient than the opposite.Which is NOT TURE f

58、or the functions of the visuals and charts? 答案They can make the report harder to be understood.How many steps should you take to make your report impressive? 答案Four試題Mary began playing the violin when she was only six. Her father came across a really old instrument at his aunt s house, and he brough

59、t it back home with him. Mary loved it and immediately tried to play it. After a few months she began to have lessons. She got on very well with the violin. When she was about eleven, she really needed a better violin. One day she took part in a concert, and a man went up to her parents and talked t

60、o them about her. He said that she had real talent and pointed out that she needed a better violin. When he found out that they couldn t afford one, he offered to buy one for her. Later, when she was about 16, she set up her own group. She named it after the man who gave her the violinshecalled it t