酒店英語視聽說

1、酒店英語視聽說Hotel English 酒店英語視聽說酒店英語視聽說第1頁Unit 1 Welcoming Guests酒店英語視聽說第2頁Warming upLook and match.1bowl knife table cloth menu 酒店英語視聽說第3頁 1. A guest comes to a restaurant. He wants to get a _ by the window. 2. When a guest is ready to order, the waiter should bring the _ to him. 3. When we have wester

2、n food, we should use a _ and _. 4. Please give me a _ of milk.table menu fork knifeglass Warming upFill in the blanks with suitable words.2酒店英語視聽說第4頁Video IIn the Restaurant follow v. 跟隨 prefer v. 更喜歡 menu n. 菜單New Words and Expressions酒店英語視聽說第5頁 When a guest arrives at the restaurant, a waitress g

3、reets him.Video IIn the Restaurant 酒店英語視聽說第6頁2. The guest is called Mr. Green. ( )3.The guest comes to the restaurant to have lunch. ( )4.The guest has got a reservation. ( )5.The guest would like to sit by the window. ( )6.The waitress is very polite to the guest. ( )FTTFFDecide true (T) or false (

4、F).1Video IIn the Restaurant 酒店英語視聽說第7頁 When a guest arrives at the restaurant, a waitress greets him.Video IIn the Restaurant 酒店英語視聽說第8頁Watch the video again and tick the words and expressions you hear.Video IIn the Restaurant 2nice to see you.for 9:00 p.m.you are welcome.reservationThis way.will t

5、his table be all right?prefer toFollow me.menu酒店英語視聽說第9頁section n. 區(qū)域 non-smoking section 非吸煙區(qū) guide v. 領(lǐng)路 New Words and ExpressionsVideo IIIn the Restaurant 酒店英語視聽說第10頁 A waiter shows the way to the guest.Video IIIn the Restaurant 酒店英語視聽說第11頁Waiter: Good evening, sir. Welcome to Minshan Restaurant.

6、 _Guest: My friends and I want to have dinner here.Waiter: Do you have a _ ?Guest: No, Im afraid not.Waiter: How many people are in you party?Guest: _.Waiter: Would you like to sit in the smoking or non-smoking area, sir?Guest: Non-smoking.Waiter:_. (Guiding) Is this table OK?Guest: This is fine. _

7、May I help you reservationFourThis way, pleaseThank you1Fill in the blanks with the words you hear. Video IIIn the Restaurant 酒店英語視聽說第12頁 A waiter shows the way to the guest.Video IIIn the Restaurant 酒店英語視聽說第13頁2. Did the guests have a reservation?1. Whats the name of the restaurant? Minshan Restaur

8、ant.No.2Answer the questions.Video IIIn the Restaurant 3.How many persons are in the party? FOUR4.Which area does the guest want to sit, the smoking or non-smoking area（非吸煙區(qū)）? Non-smoking area.酒店英語視聽說第14頁Waiter: Good afternoon, madam. Table for two?Guest: No. A table for three, please. Waiter: Come

9、with me, please. Guest: Oh, no, wed like a table in the corner. Waiter: All right. Would you like to take this one?Guest: Yes, thank you.Listening IA waiter greets a guest at the gate of the restaurant.酒店英語視聽說第15頁Listening I1Role-play the dialogue with your partner.酒店英語視聽說第16頁Waiter: _, sir.Guest: G

10、ood afternoon. Do you have a table for three?Waiter: Yes, sir. _ that table near the window?Guest: That is fine. Thanks.Waiter: _, please Good afternoon How aboutCome with me.Listening I2Fill in the blanks with proper expressions.酒店英語視聽說第17頁Waitress: Good evening, sir. Have you got a reservation? Gu

11、est: Yes, the name is Smith.Waitress: OK, let me check the list. (a minute later) Yes, we do have a reservation under Mr. Smith. Could you follow me, please? Guest: Thank you. Waitress: Will this table be all right? Guest: Oh, its too near the door.Waitress: Would you rather sit by the window? Guest

12、: Yes, thatll be fine. Thank you.Waitress: Ill bring you the menu, sir. Please wait a moment. Guest: OK.Listening IIA waiter receives the guest and shows him the way.酒店英語視聽說第18頁Listening II1Role-play the dialogue with your partner.酒店英語視聽說第19頁Oh, yes, Mr. James. We have reserved a table for two by th

13、e window for you. Please come this way.Thank you. Good evening, sir and madam. Have you made a reservation?Yes, we have. My name is James, Henry James. Its great. I like it very much. Would you like this table? Listening IIPair work. Decide which sentences are spoken by the waiter W, which by the gu

14、est G. Ten arrange the sentences to make a conversation.2W GW G GW 酒店英語視聽說第20頁Waiter :Guest: Waiter :Guest:Waiter:Guest: Listening IIPair work. Decide which sentences are spoken by the bellman B, which by the guest G. Then, arrange the sentences to make a good conversation.2Good evening, sir and mad

15、am. Have you made a reservation?Yes, we have. My name is James, Henry James.Oh, yes, Mr. James. We have reserved a table for two by the window for you. Please come this way.Thank you. Would you like this table?Its great. I like it very much.酒店英語視聽說第21頁Pair work. Discuss what to say to the guest in t

16、he following situations and then write out the correct expressions.1.One male guest comes to your restaurant in the morning, you should say to him: 2.One female guest comes to your restaurant in the afternoon, you should say to her:3.Three men come to your restaurant in the evening, you should say t

17、o them:Discussion1Good morning, sir. (Welcome to our restaurant. Can I help you, sir?)Good afternoon, madam.Good evening, gentlemen.酒店英語視聽說第22頁Pair work. Discuss what to say to the guest in the following situations and then write out the correct expressions.4. Five women come to your restaurant in t

18、he morning, you should say to them: 5.Several men and women come to your restaurant in the evening, you should say to them:Discussion1Good morning, ladies.Good evening, ladies and gentlemen.酒店英語視聽說第23頁Language PointsGood morning, sir. Welcome to our restaurant. Take a seat, please.Do you have a rese

19、rvation?Let me check the reservation list.Would you like to sit at the corner/near the window?Do you mind sharing the table with that gentleman?If you like, well seat you when we have a table.Sorry to have kept you waiting.Read aloud the sentences.酒店英語視聽說第24頁 Please. Thank you. You are welcome. Dont

20、 mention it. My pleasure. Glad to be at your service.Keep these important tips in mind.Language Points Im really sorry. Thats all right. It doesnt matter. Its nothing. Excuse me.酒店英語視聽說第25頁Shocking to FindDialogue 1 Waiter: Good evening, sir. Guest: Oh, so busy in here. Could you find a free table f

21、or me? Waiter: Have you reserved a table? Guest: No. Waiter: Im afraid I cant do anything for you.Key: “Im afraid I cant do anything for you.” should be changed to “would you please wait in the sitting-room? Ill inform you when theres a free table?”酒店英語視聽說第26頁Shocking to FindDialogue 2 Waiter: Good

22、evening, sir. Guest: Good morning. A table for two, please. Waiter: Yes, sir. You can go to the table by yourself. Guest: Thank you. Key: “You can go to the table by yourself. ” should be changed to “This way, please. ”酒店英語視聽說第27頁Role-plays1Make short dialogues according to the following situations

23、and do role-plays with your partners, using as many appropriate sentences as you can.Mr. Robert Green comes to Cherry Hotel in the afternoon. A bellman greets him at the entrance, helps him with the luggage, and directs him to the front desk for registration.Clark White is an important guest of the

24、hotel. The bell captain David introduces him to the manager Miss Li Hua. And she is pleased to talk with Mr. White.2酒店英語視聽說第28頁Role-playsMake short dialogues according to the following situations and do role-plays with your partners, using as many appropriate sentences as you can.3 It is seven ocloc

25、k in the evening, a couple of foreign guests enter the restaurant. It is fully occupied. The guests would like to wait until a tableis available.酒店英語視聽說第29頁hostess n. （迎賓） 女招待 vacant adj. 空余 present v. 展現(xiàn) bid farewell 道別New Words and ExpressionsCultural Notes酒店英語視聽說第30頁Receptionist The job of a host

26、ess is to greet and seat guests when they arrive. The following details should be kept in mind when arranging seats for guests: 1. Ask if the guests have a reservation. 2. Confirm the number of guests. 3. Ask the guests opinionsas to which tables they would like. 4. If the restaurant is full at the time they wish to dine, ask the guests to wait, or suggest room service if they are staying in the hotel. 5. Never forget to call the guests on the waiting list the moment you