特選酒店常用英語匯總

1、酒店常用英語匯總English for Front Office Dept.前廳部常用英語1 Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好！Welcome to Ravi Shinger International Hotel下午好！歡迎光臨諾威香卡國際酒店。How may I help you ?請問有什么可以幫到您？May I know your name ,please ?請問貴姓？Do you have a reservation with us?請問您預(yù)訂了房間了嗎？I 11 check our room availa

2、bility我來查一下是否有空房間。7、Just a moment , Please請稍等r m sorry. We have no record of a booking in your name.對不起，我們沒有以您的名義預(yù)訂的房間記錄。We have standard rooms, single rooms, Garden suite and presidential suite. 我們有標(biāo)間、單人間、花園套房及總統(tǒng)套房。10 How long do you plan to stay?請問您預(yù)計(jì)住幾天？11 May I see your passport ?我能看一下您的護(hù)照嗎？12 Y

3、our room charge for one night is RMB*, sir/madam.先生/女士，您一晚的房費(fèi)是*元The room charge is include two breakfast.房價(jià)包含兩份早餐。please pay RMB300 as deposit請支付300元作為押金。15 How would you like to make the payment, in cash or by credit card?請問您打算如何付款？現(xiàn)金支付還是信用卡？16、If you need the room service , please dial8800.如果您需要客房

4、送餐，請撥8800.17 We hope you enjoyed your stay .希望您在這兒住的愉快。18、May I have your room key , please ?請把房卡給我好嗎？19、 Just a moment ,please 11 draw up your bill for you。請等一下，我?guī)湍隳Y(jié)算賬單20 May I take a print of the card , please?請讓我劃印一下您的信用卡，好嗎？21、 Could you please sign here ,please ?夫人。我能為您做些什么？I5 m looking for a

5、man whose name is John.我在尋找一位男士，他的名字叫約翰。Could you tell me his room number, please?請問他的房間號碼是多少？I suppose it is 735.我想他的房間號碼是735號。By the way, please show me where the lift is?順便請指點(diǎn)我電梯在什么地方？I need some information about touring Hangzhou.我想了解關(guān)于游覽杭州的情況。There are two trains going to Hangzhou every morning

6、, No. 49 and No. 79.每天早晨有兩列火車到杭州，49次列車和79次列車。What time does this train leave?這列火車什么時(shí)間發(fā)車？Could you get me two tickets for tomorrow here?你能否在這兒賣給我兩張明天的車票？r m looking for a friend, Mr. Brown. Could you tell me if he is in the hotel?我在找一位朋友，布朗先生。你能告訴我他是住在這個(gè)飯店嗎？Just a minute, please. I 11 see if he is re

7、gistered.請稍等片刻，我看看他是否登記了。They are in suite 705. Let me phone him他們住在705號套房，我來給他打 。Mr. Brown said he s waiting for you in his room.布朗先生說他在房間里等您。Housekeeping. May I come in?我是客房的，可以進(jìn)來嗎？When would you like me to do your room, sir?您要我什么時(shí)間來給你清掃房間呢，先生？You can do it now if you like.如果您愿意，現(xiàn)在就可以清掃。I would li

8、ke you to go and get me a flask of hot water.我想請你給我拿一瓶開水來。r m sorry that your flask is empty.很抱歉您的水壺空了。May I do the turn-down service for you now?現(xiàn)在可以為您收拾房間了嗎？Oh, thank you. But you see, we are having some friends over.噢，謝謝，但你知道我們邀請了一些朋友過來聚聚。Could you come back in three hours?你能不能過3小時(shí)再來整理？Certainly,

9、 madam. I 11 let the overnight staff know.當(dāng)然可以，女士。我會轉(zhuǎn)告夜班效勞員。Would you tidy up a bit in the bathroom?請整理一下浴室好嗎？r ve just taken a bath and it is quite a mess now.我剛洗了澡，那兒亂糟糟的。Besides, please bring us a bottle of just boiled water.此外，請給我們帶瓶剛燒開的水來。Its growing dark. Would you like me to draw the curtains

10、 for you?天黑下來了，要不要我拉上窗簾？Is there anything I can do for you?您還有什么事要我做嗎？r m always at your service.樂意效勞。Excuse me. Have you any laundry?對不起，請問有沒有要洗的衣服？The laundry man is here to collect it.洗衣房效勞員來這兒收要洗的衣服了。If you have any, please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，請放在浴室

11、門后的洗衣袋里。Please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back. 請告訴我們或在洗衣單上寫明您的衣服是否需要熨燙，水洗，干洗或補(bǔ)綴，還要寫明何時(shí)需 要取衣服。What if there is any laundry damage?如果你們洗衣時(shí)損壞了衣服怎么辦？In such a case, the hotel should certainly

12、pay for it.如果是這樣，飯店當(dāng)然應(yīng)該賠償。Could you send someone up for my laundry, please?請問，你們能派人來收要洗的衣服嗎？A valet will be up in a few minutes.洗熨工馬上就到。Will the color run in the wash?洗衣時(shí)會掉色嗎？We? 11 dry-clean the dress.我們將干洗這條裙子。We? 11 stitch it before washing.我們會在洗之前把襯里縫好。When can I have my laundry back?我何時(shí)能取回洗的衣服呢

13、？But would you like express service or same-day?不過，您是要快洗效勞還是當(dāng)日取？r d like this sweater to be washed by hand in cold water.這件毛衣要用冷水手洗。Can you change the room for me? Its too noisy.能給我換個(gè)房間嗎？這兒太吵了。My wife was woken up several times by the noise the baggage elevator made.我妻子被運(yùn)送行李的電梯發(fā)出的嘈雜聲弄醒了幾次。She said i

14、t was too much for her.她說這使她難以忍受。r m awfully sorry, sir.非常對不起，先生。I do apologize.我向您抱歉。No problem, sir.沒問題，先生。Well manage it, but we dont have any spare room today.我們會盡力辦到，但是今天我們沒有空余房間。Could you wait till tomorrow?等到明天好嗎？I hope we 11 be able to enjoy our stay in a quiet suite tomorrow evening and hav

15、e a sound sleep.我希望明天晚上我們能呆在一套安靜的房間里睡個(gè)好覺。And if there is anything more you need, please let us know.如果還需要別的什么東西，請告訴我們。The light in this room is too dim.這房間里的燈光太暗了。Please get me a brighter one.請給我換個(gè)亮的。Certainly, sir. I 11 be back right away.好的，先生，我馬上就回來。The room is too cold for me. I feel rather cold

16、 when I sleep.這房間太冷了，我睡覺時(shí)感到很冷。There seems to be something wrong with the toilet.我房間里的抽水馬桶好似出了點(diǎn)毛病。We 11 send someone to repair it immediately.我們會馬上派人來修的。Whats the trouble?哪兒壞啦？The toilet doesnt flush.抽水馬桶不放水了。Let me see. Oh, its clogged.讓我看看。噢，堵住了。The water tap drips all night long.水龍頭一整夜滴水。Some part

17、 needs to be replaced. I will be back soon.有個(gè)零件要換了。我片刻就來。Ah, r m afraid there，s something wrong with the TV噢，電視機(jī)好似有些毛病。The picture is wobbly.圖像不穩(wěn)定。r m sorry. May I have a look at it?很遺憾，我可以看看嗎？r 11 send for an electrician from the maintenance department.我去請維修部的電工來。We can have it repaired.我們能找人修理。Ple

18、ase wait just a few minutes請稍等幾分鐘。The TV set is not working well.電視機(jī)有毛病了。r d like to have my hair cut.我想理個(gè)發(fā)。How do you want it?您想理什么式樣的？Just a trim, and cut the sides fairly short, but not so much at the back.修剪一下就行了。兩邊剪短些，但后面不要剪得太多。Nothing off the top?頂上不要剪嗎？Well, a little off the top.嗯，稍微剪一點(diǎn)。Would

19、 you like a shave or shampoo?您要不要修面或洗頭？I want a haircut and a shave, please.我想理發(fā)和修面。Very well, and how wou1d you like your haircut, sir?好的，您喜歡什么發(fā)式？Do you want me to trim your moustache?要我為您修剪一下小胡子嗎？Well, could you cut a little more off the temple?好，能不能把兩邊鬢角再剪短些？Is that satisfactory?您看這樣滿意嗎？Anything

20、else I can do for you還要我為您做些什么嗎？I want a facial.我想做面部美容。Most facials start with a thorough cleansing.面部美容大都是先徹底清潔面部皮膚。r 11 take the half-hour facial with make-up.我要做半小時(shí)美容外加化裝。r m going to Tianjin early tomorrow morning我明天一大早要去天津。So I would like to request an early morning call.因此我想讓你們明天早上叫醒我。At what

21、 time would you like us to call you tomorrow morning?您想讓我們明天早上什么時(shí)候叫醒您？But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o clock.但我是10點(diǎn)鐘必須趕到天津花園賓館會議室。That means that Ill have to be on the road by 7 oclock at the latest. 就是說我明天早晨最遲也要7點(diǎn)鐘上路。In that case, I would like you to ca

22、ll me at 5 I 45?那樣的話，你們明早5點(diǎn)45分叫醒我好嗎？OK. So we will wake you up at 5 I 45 tomorrow morning.好，那么我們明早5點(diǎn)45分叫醒您。Will you do me a favour, Miss?小姐，能幫個(gè)忙嗎？I wonder if your hotel has the morning call service.不知道你們飯店是否有叫早效勞。Would you like a morning call?您要叫醒效勞嗎？I want to go to the Bund to enjoy the morning sce

23、nery there.我想到外灘去欣賞那兒的景色。At what time do you want me to call you up, sir?您要我什么時(shí)候叫醒您？At 6 sharp tomorrow morning, please.請?jiān)诿髟?點(diǎn)鐘。By phone. I dont want to disturb my neighbors. 叫醒，我不想吵醒鄰居。r d like to pay my bill now.我想現(xiàn)在結(jié)賬。Your name and room number, please?請問您的姓名和房間號碼？Have you used any hotel services

24、this morning?請問您今天早晨是否用過旅館內(nèi)的效勞設(shè)施？Four nights at 90 US dollors each, and here are the meals that you had at the hotel. That makes a total of 665 US dollars.4個(gè)晚上，每晚90美元，加上膳食費(fèi)，總共是660美元。Can I pay by credit card?我可以用信用卡支付嗎？Please sign your name here.請您在這里簽名。Excuse me. Were leaving today. Id like to pay o

25、ur bills now.勞駕。我們今天要離去了。我希望現(xiàn)在就把賬結(jié)清。By the way, Id like to tell you that the check-out time is 12 : 00 noon, sir. 先生，順便告訴您，結(jié)賬后離開旅館時(shí)間是12點(diǎn)。How about the charge for the days you shared the room with your friend?這幾天您的朋友與您同住費(fèi)用怎么辦呢？Please add to my account.請記在我的賬里。Have you used any hotel services this mor

26、ning or had breakfast at the hotel dining room, Mr. Green?格林先生，今天早晨您是否用過旅館效勞設(shè)施，或在旅館餐廳用過早餐？Yes, my friend and I just had breakfast at the dining room, but we didnt use any services.是的，我的朋友與我在餐廳剛用過早餐，但是我們沒有使用過任何效勞設(shè)施。The total for the eight days is five hundred sixty yuan and eighty fen.8天來總計(jì)是560元8角。請您

27、在這里簽名，好嗎？22 Here is your card and your receipt .這是您的卡和收據(jù)。23 Have a nice trip .祝旅途愉快！24 May I know what is wrong ?請問有什么問題嗎？25 I beg your pardon .請?jiān)僬f一次。26、 I will speak to our manager about it.我會向我們經(jīng)理報(bào)告這件事情。27 I will check it with the department concerned . Would you mind waiting for a minute ?我跟相關(guān)部門聯(lián)

28、系一下。請你等一分鐘好嗎？。28 I will correct your bill.我來把您的賬單改正來。29 We look forward to serving you again .我們期待能再次為您效勞。30 Here s your room, Mr. Johnson . After you .這是您的房間，約翰遜先生。您先請。It is open from 9 a. m. to 11 p. m.它的營業(yè)時(shí)間是早上9點(diǎn)到晚上11點(diǎn)。You can call the housekeeping if you need laundry service, the number is 0.如果您

29、需要洗衣效勞，可以打 給房務(wù)中心,號碼是“0。33 You can call the front desk directly if you need a taxi . the number is 8106. 如果您需要出租車，可以直接打 給前臺，號碼是810634 If there is anything I can do for you , please call me .如果有什么我能為您效勞的，請給我打 。35、Could you hold the line , please ?請不要掛斷 ，好嗎？36、 Breakfast is served from 7:00 to 10:00, o

30、n the first floor早餐是從上午7點(diǎn)到10點(diǎn)供應(yīng),在一樓西餐廳。37 At what time can we expect you ?您幾點(diǎn)光臨呢？38 I m afraid another guest is using it . I will bring it to your room as soon as it s available , will that be all right ?恐怕另一位客人正在使用。我會盡快送到您房間去，可以嗎？Please dial 8first ,then the room number .您打房間號碼，請?jiān)诜刻柷凹印?。40* Please

31、go through the formalities for extending your stay.請您辦理一下續(xù)房手續(xù)。Let bellboy lead you to your room.讓行李員送您上去。The room isn t cleaned completely. Please have a rest in sofa.房間暫時(shí)未清掃出來，請您在沙發(fā)上休息一會。Do you need bellboy take your baggage?您需要行李員為您搬運(yùn)行李嗎？May I know your room number?我可以知道您的房號嗎？At what time shall we

32、 call you , sir?您需要幾點(diǎn)鐘叫醒呢，先生？46 For 1DD line , please dial 9 first , then the country code , area code and telephone number .撥打國際長途 ，請先撥9,然后再撥國家代碼，區(qū)號和 號碼。For IDD line, the charge is RMB8 per minute.國際長途每分鐘8元。For DDD line, the charge is RMB 0. 7 per minute .國內(nèi)長途每分鐘7毛錢。We have sauna/massage /foot mass

33、age/ service, on the third floor.我們?nèi)龢翘峁┥Ｄ?、按摩、足浴等效勞。We offer this service in our hotel.我們酒店提供此項(xiàng)效勞。52、You can take a sauna bath there.您可以在那洗桑拿浴。I m terribly sorry to hear that .聽到這樣的事情，我真是非常遺憾。I will contact with engineer to repair it .我馬上聯(lián)系工程師將它修復(fù)。English for Housekeeping Dept.客房部常用英語1 You can call t

34、he housekeeping if you need laundry service.如果您需要洗衣效勞，可以打 給房務(wù)中心。You can call the front desk directly if you need a taxi .如果您需要出租車，可以直接打 給前臺。Thank you for waiting讓你久等了I will check with my supervisor.我得請示主管。常用于回應(yīng)客人的特殊要求）5、Could you hold the line , please ?請不要掛斷 ，好嗎？Housekeeping . May I come in ?我是客房效勞

35、員，可以進(jìn)來嗎？May I do your room now ?我現(xiàn)在可以清理您的房間嗎？What time would be better for you ?您什么時(shí)間適宜呢？You can call the housekeeping when you want your room done ?當(dāng)您需要清理房間時(shí)，可以給房務(wù)中心打 。10 Housekeeping . May I collect your laundry .客房效勞員，我可以收您的送洗衣物了嗎？11 I m afraid it s too late for today s laundry .現(xiàn)在恐怕已經(jīng)過了今天的洗衣時(shí)間。1

36、2、 Breakfast is served from 7:00 to 10:00.早餐是從上午7點(diǎn)到10點(diǎn)供應(yīng)。13、I m afraid another guest is using it . I will bring it to your room as soon as it s available , will that be all right ?恐怕另一位客人正在使用。我會盡快送到您房間去，可以嗎？14 I will contact with engineer to repair it .我馬上聯(lián)系工程師將它修復(fù)。15 F m afraid the line is busy now

37、. Would you like to try again? 正占線。你愿意稍等一下，讓我再試一次嗎？16、 At what time shall we call you , sir?您需要幾點(diǎn)鐘叫醒呢，先生？17 Please dial 8 first ,then the room number.請?jiān)诜块g號前加撥8 （內(nèi)線撥打房間.18 For IDD line , please dial 9 first , then the country code , area code and telephone number .撥打國際長途 ，請先撥9,然后再撥國家代碼，區(qū)號和 號碼。19、 Jus

38、t a moment, I will send an attendant to your room .請稍等，我將讓一個(gè)效勞去您的房間。English for Food & Beverage Dept.餐飲部常用英語1. English of Chinese Restaurant 中餐 1 How many, please?請問幾位？2、This way , please .這邊請。A waiter /waitress will come soon to take your order .效勞員很快會來為您寫菜單。It looks good , smells good and tastes g

39、ood .這道菜色、香、味俱全。5 Why not try the?要不要試試呢？Which brand of milk / beer/ cigarettes/wine/#would you prefer ?你喜歡什么牌子的牛奶/啤酒It may take about 15 minutes可能需要15分鐘。It s crisp/tasty/tender/clear/strong/spicy/aromatic它很酥脆/可口/鮮嫩/清淡/濃烈/辣/香味撲鼻。Here is * for your order, please enjoy it.這是您點(diǎn)的菜，請慢慢享用。10 Here is your

40、bill.這是您的帳單。English of Western Restaurant 西餐:Welcome to our restaurant.歡迎光臨本餐廳。Do you have a meal voucher / breakfast voucher?您有早餐券嗎？Would you like coffee or tea?您想要咖啡還是茶？4、This way please. Would you like sitting by the window?這邊請，您想坐在窗邊嗎？May I take this plate away?我可以收掉這個(gè)盤子嗎？What kind of egg style

41、would you like?請問您的雞蛋需要什么樣的形式？We have pan-fried egg, scramble egg, boiled egg, poached egg.我們有煎蛋、炒蛋、煮蛋、荷包蛋。Would you like one side or two sides?您是要單面還是雙面？（煎蛋）How would you like the steak rare, medium, or well done?您喜歡幾成熟的牛排，是生的，5分熟，還是全熟？10 What kind of sauce would you like?您需要配什么汁？Would you like one

42、 glass of red wine with your steak?您的牛排需要配杯紅酒嗎？Would you like a vegetable salad or a fruit salad?你要蔬菜沙拉還是水果沙拉？13 Here is * for your order, please enjoy it.這是您點(diǎn)菜，請慢慢享用。14 Weve got a choice of.我們今天可供選擇的有.15 How about some refreshments?來點(diǎn)點(diǎn)心怎么樣？16、I would recommend some.我推薦一些17 It may take about 15 minu

43、tes可能需要15分鐘。The food is best eaten while hot. Please enjoy your meal.這道菜最好趁熱吃，請慢用。Would you like to put that on your hotel bill?您準(zhǔn)備把費(fèi)用記到您的飯店總帳上嗎？Here is your bill.這是您的帳單。21、r m going to kitchen to tell the chef to hurry right away.我馬上去廚房催廚師們快一點(diǎn)。其他r d like to book a double room for Tuesday next week.

44、下周二我想訂一個(gè)雙人房間。Whats the price difference?兩種房間的價(jià)格有什么不同？A double room with a front view is 140 dollars per night, one with a rear view isl5dollars Per night.一間雙人房朝陽面的每晚140美元，背陰面的每晚H5美元。I think I11 take the one with a front view then.我想我還是要陽面的吧。How long will you be staying?您打算住多久？We 11 be leaving Sunday

45、 morning.我們將在星期天上午離開。And we look forward to seeing you next Tuesday.我們盼望下周二見到您。r d like to book a single room with bath from the after-noon of October 4 to the morning of October 10.我想訂一個(gè)帶洗澡間的單人房間，10月4日下午到10月10日上午用。We do have a single room available for those dates.我們確實(shí)有一個(gè)單間，在這段時(shí)間可以用。What is the rat

46、e, please?請問房費(fèi)多少？The current rate is $ 50 per night.現(xiàn)行房費(fèi)是50美元一天。What services come with that?這個(gè)價(jià)格包括哪些效勞工程呢？That sounds not bad at all. I 11 take it.聽起來還不錯(cuò)。這個(gè)房間我要了。By the way, Id like a quiet room away from the street if the is possible.順便說一下，如有可能我想要一個(gè)不臨街的安靜房間。Welcome to our hotel.歡迎光臨。So you have go

47、t altogether four pieces of baggage?您一共帶了 4件行李，是不是？Let me have a check again.讓我再看一下。The Reception Desk is straight ahead.接待處就在前面。After you, please.你先請。Excuse me, where can I buy some cigarettes?勞駕。我到哪兒可買到香煙？There is a shop on the ground floor.一樓有個(gè)商店。It sells both Chinese and foreign cigarettes.在那兒可買

48、到中國香煙和外國香煙。Can I also get some souvenirs there?也可以買到紀(jì)念品嗎？There is a counter selling all kinds of souvenirs.有個(gè)柜臺出售各種各樣的紀(jì)念品。Excuse me, where is the restaurant?勞駕，請問飯廳在哪兒？We have Chinese restaurant and a western style restaurant. Which one do you perfer我們有中餐廳和西餐廳，你愿意去哪個(gè)？r d like to try some Chinese foo

49、d today.今天我想嘗嘗中國菜。I want a double room with a bath.我要一間有浴室的雙人房。How much a day do you charge每天收費(fèi)多少？It is hundred yuan a day including heating fee, but excluding service charge.一百元一天，包括供暖費(fèi)但不包括效勞費(fèi)。Its quite reasonable.收費(fèi)十分合理。How long do you intend to stay in this hotel?您準(zhǔn)備住多久？Have you got through with

50、the checkin procedure?你是否已經(jīng)辦妥住宿登記手續(xù)？Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?我能為我的朋友預(yù)訂一間單人房嗎？他將于明天早上到達(dá)上海。Would you mind filling in this form and pay a hundred yuan in advance for him.請?zhí)詈貌㈩A(yù)付一百元錢。This is a receipt for paying in advance. Please ke

51、ep it.這是預(yù)付款收據(jù)，請收好。Have you any vacant (spare) room in the hotel?旅館里有空余房間嗎？Sorry, we have no vacant (spare) room for you. But I can recommend you to the Orient Hotel where you may get a spare room.對不起，我們已經(jīng)客滿了。但是我可以介紹您去東方飯店，那里有空余的房間。Good afternoon, my room number is 321. Any mail for me?下午好！我的房號是321。有

52、我的信嗎？Yes. You have two letters and one telegram, also a message was left by a lady before one hour.有的。您有兩封信和一封電報(bào)，一小時(shí)前有一位小姐來 留言給您。r 11 mail a letter to U. S. A. by airmail.我要寄一封航空信到美國。How much do I have to pay for you?我要付多少錢？A letter generally mails to America一Europe一Africa by airmail. First 20 grams

53、is 20 yuan.通常一封寄到美國、歐洲、非洲的航空信，20克收費(fèi)20元。Yes, we do have a reservation for you.對了，我們這兒是有您預(yù)訂的房間。Would you please fill out this form while I prepare your key card for you?請您把這份表填好，我同時(shí)就給您開出入證，好嗎？What should I fill in under ROOM NUMBER?“房間號碼這一欄我該怎么填呢？r 11 put in the room number for you later on.過會兒我來給您填上房

54、間號碼。You forgot to put in the date of your departure.您忘了填寫離店日期了。And here is your key, Mr. Bradley. Your room number is 1420.給您房間的鑰匙，布拉德利先生。您的房間號碼是1420。It is on the 14th floor and the daily rate is $ 90.房間在14層，每天的房費(fèi)是90美元。51. Please make sure that you have it with you all the time.請務(wù)必隨時(shí)帶著它。My business

55、negotiation has progressed much more slowly than I had expected.我的業(yè)務(wù)談判進(jìn)行得比我原先預(yù)料的慢了許多。I wonder if it is possible for me to extend my stay at this hotel for two days.我想知道是否可以讓我在這兒多呆兩天。r 11 take a look at the hotel5 s booking situation.我來查看一下本店房間的預(yù)訂情況。r m glad that well be able to accept your extension re-quest.很快樂我們有方法接受您延長住宿的要求。But r m afraid that it will be necessary for us to ask you to change rooms for the last two nights.不過，恐怕最后兩天我們得請您搬到別的房間去。We have already let your room to anoth