005酒店培訓(xùn)飯店交流用語(yǔ)

1、1、Goodmorning(afternoonevening)早上（下午、晚上）好，先生（夫人2、Howdoyou Gladtomeetyou3、HowareFine1、Goodmorning(afternoonevening)早上（下午、晚上）好，先生（夫人2、Howdoyou Gladtomeetyou3、HowareFinenks.Andyou 、etoour(restaurant,5、Wishyouamostpleasantstayinour.6、IhopeyouwillenjoyyourstaywithIhope youareenjoyingyour staywithIhope yo

2、uhave enjoyedyour staywith7、Haveagood8、,front desk.Can I help 9、SorryIvedialedthewrongnumber10、8、,front desk.Can I help 9、SorryIvedialedthewrongnumber10、MayIspeak toyourgeneral 11、SorryheisnotinatthemomentWouldyouliketoleaveamessage12、I beg your 13、14、Happy！15、Happynew！16、Merry！17、Haveanice！18、Wishy

3、ouevery答謝和答應(yīng)語(yǔ)19nkyou (very much)您（非常感謝16、Merry！17、Haveanice！18、Wishyouevery答謝和答應(yīng)語(yǔ)19nkyou (very much)您（非常感謝20nkyou for youradvice(information , 感謝您的忠告（信息、幫助21、Itsverykindofyou22、Youe23、Dontmentionit24、Itsmypleasure(My pleasure.)25、I am atyour service26nkyouforstayinginour .27、Imsorry28、Excuse me29、Im

4、sorry,Itsmy26nkyouforstayinginour .27、Imsorry28、Excuse me29、Imsorry,Itsmy30、Sorrytohavekeptyouwaiting31、Sorryerruptyou32、Imsorryabout33、Iapologizefor 34.35、Letset36、Can(May)Ihelp 37、WhatcanIdoforyou36、Can(May)Ihelp 37、WhatcanIdoforyou38、IsthereanythingI can do for you39、Justamoment40、MayIuseyour Yes

5、,ofcourse指路用語(yǔ)41、Go42、Itsonthesecondthird)floor43、Excuse Whereisthewashroom(restroom,ThiswayTurnleft45、helobbynearthemainThiswayTurnleft45、helobbynearthemain46、heofthe在提醒用語(yǔ) 48、Pleasebe49、Pleasedontleaveanything50、Dont51、Takeit52、Pleasedontsmoke告別語(yǔ)53、54、Seeyou55、Goodnight56、Seeyou57告別語(yǔ)53、54、Seeyou55、G

6、oodnight56、Seeyou57、Goodbyenkyoufor58、Goodbyeandhopetoseeyou59、Haveanice60、Wishyouapleasantjourney!Good前廳1、Haveyoua2、MayIknowyournameandroom3、Hereisyourroom。4、Pleasepayatthecashiersdeskover5、Arethese3、Hereisyourroom。4、Pleasepayatthecashiersdeskover5、AretheseyourMayItake themfor客房6、ng.MayIcome7、Leave

7、your hehelaundrybagbehind thebathroom 8、Ihope Im not disturbing 9、Onemoment ,madam.Illbringthemtoyourightaway10、Illsendforan n(doctor , 11、SitdownpleaseHereis.MayItakeyourorder 12、Whatwouldyouliketohavecoffeeor13、Wouldyouliketohave12、Whatwouldyouliketohavecoffeeor13、Wouldyouliketohaveanywinewithyou1

8、4、Servicehours早餐 7 點(diǎn)到 9 點(diǎn)。 11:30a.m.to1: 30p.m.for午餐 11 點(diǎn)半到 1 點(diǎn)半。 6:30p.m.to 8:30p.m.for dinner.6815、Hereisthebill.Pleasesign銷售用語(yǔ)1、Whatkindofrooms(foods) wouldyouliketo您需要什么樣的房間（吃什么樣的菜2、Hereisabrochureofourand3、Wellgiveyoua10%(tenpercent。4、Welloffertourguidescomplimentary5、Weacceptyour用語(yǔ)6、Mayroduce。

9、7、MayI present youalitter 8、Letsdrinktoour為9、Letme5、Weacceptyour用語(yǔ)6、Mayroduce。7、MayI present youalitter 8、Letsdrinktoour為9、Letmeea toasttothehealthofour 10、征求意見(jiàn)用語(yǔ)11、Howdoyoulike12、Whatdoyouthinkofourservice13nkyou for yourcomments(compliment,提的意見(jiàn)（贊揚(yáng)、建議14、Imafraiditsagainstthes15、InourwedontacceptIts

10、ourpleasuretoserveourguestsnkyou all the 16、Im15、InourwedontacceptItsourpleasuretoserveourguestsnkyou all the 16、Imafraidyoull haveto payfor17nkyou lingusaboutIll othe materright 18、reyouitppen19、Pleasedontworry,sirI;sendsomeoneuptoyourroomright 20、Icantguaranteeanything,butIlltrymy 21、WhatcanIshow22、Howdoyoulikethisfashion(color,size,design23、Theextralargesizeofthiscoloris