06危機管理04情境地震sce earthquake

1、家樂福中國風(fēng)險防范Carrefour China Risk 情境 SCENRAIO 06 定義 是指地球表導(dǎo)致整個巖石層的運動以及沖擊波會嚴重的建筑物損毀傷亡既不能，也不能被預(yù)防。發(fā)家樂福中國風(fēng)險防范Carrefour China Risk 情境 SCENRAIO 06 定義 是指地球表導(dǎo)致整個巖石層的運動以及沖擊波會嚴重的建筑物損毀傷亡既不能，也不能被預(yù)防。發(fā)生，最重要的就是立刻采取行1995 年，發(fā)生神戶的一，導(dǎo)致6000 多，并造成了巨大的物資損失1999 年，在土耳其的一中，受害17000 多人的發(fā)尼西亞是十頻繁的（例如：2004 12 月和2005 3 月的海嘯An earthqua

2、ke is a tremor on the rface which causes asses rock and resulting shock waves, ay damage constructions seriously and numerousvictims.Earthquakescannotbepredictednorprevented.Whenanearthquake occurs, it is capital to be ready to act immedia y.In 1995, the Kobe earthquake in Japan left over 6,000 dead

3、 and caused extensive material damages. In 1999, the Izmit earthquake in Turkey made over 17,000 victims. Earthquakes are also extremely frequent in Indonesia (cf. December 2004 and 2005預(yù)防 備有急救設(shè)備：便攜式收音機配有備用電池，手電筒，飲用水，食物，基本藥品，毯子眼罩和呼吸面參加地保持聯(lián)系，及時得知警報信號，正式的指示以及緊急情況服務(wù)的介入作制的模擬演練預(yù)先制定疏散計劃，至少具有兩條可供選擇的疏散路線固定體

4、積龐大的，易碎，易燃的或架子，如貨架，行李架，燈泡物品，盡量放置在近地面；固定置于高處的物如果你注意到破裂爆裂的電線或泄漏的煤氣管道，必須盡快將其修復(fù)好已減少火災(zāi)或倒的。確認所有員工都直到如何以及何時切斷水源，煤氣和電源。確認安全點Stockemergencyequipment:aportableradiowithextrabatteries,flashlights,water, -aid medication, ets, ent equipment (rubber goggles and respiratory Getincontactwithlocalauthoritiesinordert

5、oknowthealertsignals,lervention plans for the emergency . ossible, take exercisesandanizedbylocalPrepareanevacuationplantleasttwodistinctFix voluminous, fragile, inflammable or toxic products and store them as close to ground sible; fix securely all high objects or stands, such as shelves, racks,Pre

6、pareanevacuationplantleasttwodistinctFix voluminous, fragile, inflammable or toxic products and store them as close to ground sible; fix securely all high objects or stands, such as shelves, racks, Ifyounoticecracks,flawedwiresorleakinggaspipes,havethemrepairedas soontheproblemisnoticedtominimizethe

7、risksoffireorMake t all your employees know how and when to cut the water, gas Identify secured Inside, below solid of furniture or against an inside wall, away from surface heavytmayfall.Outside,awayfrombuildings,trees,polesand即時行動 IMMEDIATE 門待在一個安全的地方，用手保護你的頭。如果你正在開車，必須立即停車，然后待在內(nèi)聯(lián)系門店經(jīng)保安主一停止，立刻組織疏散

8、并聯(lián)系緊急情況服收聽收音機的發(fā)展情況；僅在緊急情。的情況下，不要確認被毀壞建筑物。不要使用電梯，不要在建筑物內(nèi)點火如果你被允許進入建筑物，立刻清除那些間濺出來物品的氣味，必須馬上離開現(xiàn)場并通知緊急情況服務(wù)部門在建筑物周圍建立安全防護地帶，迅速評估毀液體；如果你聞到煤氣或化檢查是否有煤氣管道泄漏。如果你聞到瓦斯異味，打開窗戶并離開屋內(nèi)。如果可切斷氣閘，并， 檢查有沒有被損壞的水管或污水管道。如果你懷疑有損壞，請不要使用浴室或自水，并立刻通知水管如果門店必須被暫時關(guān)閉，確保所有貴重物品文件，支票，導(dǎo)向指令，現(xiàn)金提電腦，硬件驅(qū)動器）被安全保管；清楚指明門店已被暫時被關(guān)閉Gotoasecuredpla

9、ceandprotectyourheadwithyourarms.IfyouaretravelingbystopthevehicleandheContacttheStoreManagerandtheCountrySecurityOnce the tremor is over, evacuate the store and call y the .Assist swhohavebeenheListen to the radio to know the evolution of the situation; use emergency ephone only Never center a dama

10、ged building before you have been authorized to by authorities. notusetheelevatorsanddonotlightanyfireinsidethe sible to enter the building, clean the dangerous vebeenspilled;you smell gas or a chemical product, leave the premises y and warn emergency .Establishasecurityperimeteraroundthebuildingand

11、assessquicklythetthereisnogasleak.Ifyounoticeagassmell,openthewindowsthepremises.sible,cutthegastapandcalllized.Checktheelectricalinstallations.IfyouEstablishasecurityperimeteraroundthebuildingandassessquicklythetthereisnogasleak.Ifyounoticeagassmell,openthewindowsthepremises.sible,cutthegastapandca

12、lllized.Checktheelectricalinstallations.Ifyouparkles,strippedwiresor asmell, cut the electricity at the circuit-breaker. If it can not be reached crossingawetorfloodedarea,callinant there are no damages to the water or pes. If damage,donotusethebathroomsortapwaterandcallaIftheinstallationhastobetemp

13、orarilyshutdown,maketall valuabless,checks,transferorders,cash,laptops,harddrives,USBkeys)are ttheinstallationistemporarily即時行動 IMMEDIATE 安CountrySecurity向操控部門發(fā)出警視事件嚴重性，協(xié)助門店組織應(yīng)急幫助應(yīng)急供電部門發(fā)出警告需要，安排一些額外的保安團隊，防止蓄意破壞的行動發(fā)生，組織增Dependingonthegravityoftheevent,helptheanize emergency Plan some extra reinforcem

14、ents if ng teams to prevent vandalism and activate 資產(chǎn)部門 CountryAssets聯(lián)系門店經(jīng)理了解毀壞情況通知保險公信息一旦形勢穩(wěn)定，安排技術(shù)團隊前往事故現(xiàn)場，預(yù)估事故毀壞情況及，并安有資格及技工修復(fù)可利用裝置ContacttheStoreManagerandobtaininformationregardingtheWarntheinsuranceOnce the situation is stabilized, send on the field a technical team to evaluate damages and the

15、potential risks, as well as the entitled control artisans needed to make the installation exploitable.開發(fā)部門Countryion為門店經(jīng)理提供一切條件，確保員工及顧客的安全anism and 協(xié)開展行Provide the Store Manager with the appropriate means to guarantee the safety of nelandc Coordinatetheactionsofthedifferent相關(guān)部外法律部 緊急服務(wù) 人力資源部 健康財務(wù)部 部

16、 Law Department Emergency servi als HumanDepartment HealthprofesFinance Department Offils Communication Department Assotions Media 事先對不同的爭論作出充分準從容不迫的考慮事故情形，時刻準備介牢處理溝通方面的7 大誤區(qū) Law Department Emergency servi als HumanDepartment HealthprofesFinance Department Offils Communication Department Assotions M

17、edia 事先對不同的爭論作出充分準從容不迫的考慮事故情形，時刻準備介牢處理溝通方面的7 大誤區(qū)否承擔(dān)事故責(zé)將公利益置于首回應(yīng)過面，采取“不予評論”的立不與員工不考就盲目作出決以下信息將會通過 攻關(guān)部門）傳。目前對于事件的導(dǎo)致的分析都還為之過早，但以及采取并實施了們的事故緊急預(yù)案的技術(shù)支持部門已經(jīng)采取了行動還設(shè)立心理治療小組所有的受害者都會得緊急救助小組以及所的悉心照顧。家樂處理部門已經(jīng)召開會議，將會提供信息Prepare well ahead an argumenyour environment.oaccountthedifferentrisksrelativeTake the time t

18、o think about the situation and prepare ervention before nmindthesevensinsofcrisisNottakingresponsibilityforaPuttingacompanysRespondingtoolTakinga“nocomment”stancewiththeNot communicating with -MakingswithoutthinkingofThe following message will be transmitted to the media Communication “It is too early yze the causes and of this incident, but ha