翻譯資料：CSTA協(xié)議英語詞匯

1、文檔編碼 : CO4G4M2F8O3 HJ1T7H4U2E1 ZI9M8H6A9U9CSTA 協(xié)議英語詞匯ACD group 自動呼叫支配器組；ACD 自動呼叫支配器Agent Busy 業(yè)務(wù)員忙Agent Event Cause codes 業(yè)務(wù)員大事碼Agent Logged Off 業(yè)務(wù)員注銷Agent Logged On 業(yè)務(wù)員登錄Agent Not Ready 業(yè)務(wù)員未預(yù)備好Agent Ready 業(yè)務(wù)員就緒Agent State Event Reports Agent Working After Call 業(yè)務(wù)員狀態(tài)大事報告 業(yè)務(wù)員呼叫后處理Alternate Call Servi

2、ce 輪番通話Answer Call Service 應(yīng)答呼叫Associate Data Service 相關(guān)數(shù)據(jù)服務(wù)Auto-answer 自動應(yīng)答B(yǎng)ack In Service 返回服務(wù)Button group 按鈕組Button 按鈕（呼叫操作點）Call Cleared 呼叫清除Call Completion Service 呼叫完成服務(wù)（建立呼叫）Call Event Cause codes 呼叫大事碼Call Event Reports 呼叫狀態(tài)大事報告Call Information 呼叫信息Change Monitor Filter Service 轉(zhuǎn)變監(jiān)視過濾器Clear

3、Call Service 清除呼叫Clear Connection Service 清除連接服務(wù)Concatenate Message 連接信息Conference Bridge 會議橋Conference Call Service 會議呼叫服務(wù)Conferenced 生成會議Connection Cleared 連接清除Consultation Call Service 詢問呼叫Data Path Resumed 數(shù)據(jù)通路復(fù)原Data Path Suspended 數(shù)據(jù)通路掛起Delete Message 刪除信息Delivered 已傳送呼叫Divert Call Service 轉(zhuǎn)移呼叫

4、Diverted 呼叫轉(zhuǎn)移 /釋放Do Not disturb 免打擾功能已設(shè)置Escape Service 擴(kuò)展服務(wù)（非標(biāo)準(zhǔn)服務(wù)）Established 呼叫建立Event Report Service 大事報告服務(wù)Failed 失敗FastData 快速發(fā)送數(shù)據(jù)Feature Event Reports Forwarding 呼叫跟蹤Held 保留Hold Call Service 呼叫保留I/O Service Cause codes 服務(wù)大事碼Line group 線路組（群）Line 線路Make Call Service 生成呼叫Make Predictive Call Servi

5、ce 預(yù)呼叫Message Waiting 等待信息Microphone Mute 麥克風(fēng)靜音Monitor Start Service 監(jiān)視開頭服務(wù)Monitor Stop Service 監(jiān)視終止服務(wù)NetworkReached 超出監(jiān)視范疇Operator group 操作員組Operator 操作員Originated 預(yù)備呼叫Out Of Service 非服務(wù)狀態(tài)Park Call Service 停放呼叫Park 保留區(qū)Play Message 播放信息Play 放音Query Device Service 查詢設(shè)備Query Voice Attribute 查詢語音屬性Queu

6、ed 進(jìn)入排隊Re-route Service 重選路由Reconnect Call Service 重新連接呼叫Record Message 信息錄音Record 錄音Reposition 調(diào)整語音指針Resume Data Path 復(fù)原數(shù)據(jù)通路Resume 復(fù)原（放音 /錄音）Retrieve Call Service 取回呼叫Retrieved 重新取回Review 回放Review 錄音回放Route End Service 路由終止Route Request Service 路由請求服務(wù)Route Select Service 路由選擇服務(wù)Route Used Service 可用

7、路由Send DTMF Tones Service Send Data 發(fā)送數(shù)據(jù)發(fā)送 DTMF 信號音Send-Broadcast-Data 發(fā)送廣播數(shù)據(jù)Send-Multicast-Data 發(fā)送多點數(shù)據(jù)Service Initiated 服務(wù)開頭Service Request 服務(wù)請求Set Feature Service 設(shè)置功能Set Voice Attribute 設(shè)置語音屬性Single Step Conference Service 單步會議服務(wù)Single Step Transfer Call Service 單步轉(zhuǎn)移呼叫Snapshot Call Service 快照呼叫服務(wù)

8、Snapshot Device Service 快照設(shè)備服務(wù)Speaker Mute 播放靜音Speaker Volume 音量Start Data Path 建立發(fā)送數(shù)據(jù)通路Station group 工作站組Station 工作站Stop Data Path 停止發(fā)送數(shù)據(jù)通路Stop 停放Stop 停止放音 /錄音；Suspend Data Path 掛起發(fā)送數(shù)據(jù)通路Suspend play 暫停放音Suspend record 暫停錄音Suspend 暫停放音 /錄音Synthesize Message 語音合成System Status Service 系統(tǒng)狀態(tài)服務(wù)Transfer Call S