D4-產(chǎn)生SixSigma專(zhuān)案構(gòu)想

1、D4 - 產(chǎn)生 Six Sigma 專(zhuān)案構(gòu)想(Generating Six Sigma Project Ideas)產(chǎn)生專(zhuān)案案的機(jī)會(huì)會(huì)大的藍(lán)圖圖責(zé)任由資資深管理理團(tuán)隊(duì).策略選擇擇最大的問(wèn)問(wèn)題或是是機(jī)會(huì)合宜的順順序安排排產(chǎn)生SixSigma專(zhuān)案構(gòu)構(gòu)想External SourcesInternal & External SourcesInternal SourcesVoiceofCustomerVoiceofMarketComparison withCompetitorsAreaswhereCustomerNeedsarenot being met?TrendsinMarket &Industr

2、ythat needresponse?Counter competitivestrategies?WherearewebehindCompetition?CustomerSurveys MarketShareTrendsFocusGroups CompetitiveStudiesProduct Returns WarrantyClaimsBenchmarkStudiesTrade& Business ArticlesFeedbackfrom Sales PeopleBusinessMetricExamplesChallenges to MeetingBusinessObjectivesWhat

3、 areBarrierstoStrategicObjectives?NewAcquisitionsNeeding Integration?AreNew ProductsorServicesbeingLaunchedBalancedScorecard Cost Trends& StructureAnnualGoals&Objectives InventoryTrendsMajorDelays CTQFlowDownBusinessLevelMetrics vs.GoalsNewAcquisitionBusinessLevelMetricsNewProductLaunchHistory& Cycl

4、e timeVendorPerformanceMetricsBusinessMetricExamplesVoiceofProcessVoiceofEmployeesHigh DefectRates?Obvious Waste?High Costs &Consumption?EmployeeTurnover?Frustrations?Problemswith RecentlyLaunchedProducts?NoProcess Defined?ConstantProcessTweakingandFirefighting?MaterialBalance Studies EmployeeSurvey

5、sScrapReports EmployeeTurnoverYieldsTrendGraphs Process MapsDefectivePareto Charts Process AnalysisCost Trends& ParetoAnalysisDowntime ReportsCycleTime Data(baseline) Write-offsBusinessMetricExamplesVoiceofCustomer VoiceofMarket Comparison withCompetitors Needsarenot being met?TrendsinMarket &Indust

6、rythatneed response? Counter competitive strategies? Wherearewebehind Competition?CustomerSurveysFocusGroupsProduct ReturnsBenchmarkStudiesTrade& Business Articles Feedbackfrom Sales PeopleMarketShareTrendsCompetitiveStudiesBusinessMetricExamplesExternalSourcesAreaswhereCustomerChallenges to Meeting

7、BusinessObjectivesWhat areBarrierstoStrategicObjectives?NewAcquisitionsNeeding Integration?AreNew ProductsorServicesbeingLaunchedBalancedScorecardAnnualGoals&ObjectivesMajorDelaysBusinessLevelMetrics vs.GoalsNewAcquisitionBusinessLevelMetricsNewProductLaunchHistory& Cycle time VendorPerformanceMetri

8、csCost Trends& StructureInventoryTrendsCTQFlowDownBusinessMetricExamplesInternal& External SourcesInternalSourcesInternalSourcesVoiceofProcess VoiceofEmployeesHigh DefectRates?Obvious Waste?High Costs &Consumption?EmployeeTurnover?Frustrations?Problemswith RecentlyLaunchedProducts?NoProcess Defined?

9、ConstantProcessTweakingandFirefighting?MaterialBalance StudiesScrapReportsYieldsTrendGraphsDefectivePareto Charts/DowntimeReportsCost Trends& ParetoAnalysisCycleTime Data(baseline)/Write-offs EmployeeSurveysEmployeeTurnoverProcess MapsProcess Analysis BusinessMetricExamples6專(zhuān)案的選選定評(píng)估估表(from BSC)構(gòu)面企業(yè)指

10、標(biāo)專(zhuān)案指標(biāo)目的目標(biāo)財(cái)務(wù)面市場(chǎng)占有率營(yíng)收營(yíng)收成長(zhǎng)率營(yíng)業(yè)利益成長(zhǎng)率平均毛利率檢視公司營(yíng)運(yùn)績(jī)效 380 M 40% 28%顧客面顧客滿(mǎn)意度顧客忠誠(chéng)度產(chǎn)品良率(board & system)單一客戶(hù)下單成長(zhǎng)率檢視公司整體表現(xiàn)與客戶(hù)期望的落差 80% 20%內(nèi)部流程存貨週轉(zhuǎn)率內(nèi)部客戶(hù)滿(mǎn)意度速度活力平均庫(kù)存金額平均庫(kù)存天數(shù)回應(yīng)速度週期時(shí)間檢核產(chǎn)品在市場(chǎng)的強(qiáng)弱檢核業(yè)務(wù)對(duì)市場(chǎng)的反應(yīng)能力檢核營(yíng)運(yùn)管理的神經(jīng)網(wǎng)路回應(yīng)客戶(hù)查詢(xún)的速度解決客戶(hù)問(wèn)題的速度供應(yīng)商與客戶(hù)的交期準(zhǔn)確度 50% 75% 30%組織學(xué)習(xí)與成長(zhǎng)員工生產(chǎn)力人員貢獻(xiàn)度成長(zhǎng)率產(chǎn)品開(kāi)發(fā)創(chuàng)新的能力檢核業(yè)務(wù)開(kāi)發(fā)的能力檢視業(yè)務(wù)技能與管理 25%各事業(yè)群群方針各部門(mén)

11、年年度目標(biāo)標(biāo)KPI6專(zhuān)案依願(yuàn)景建建立年度度策略目目標(biāo)依各事業(yè)業(yè)群經(jīng)營(yíng)營(yíng)理念、使命形形成願(yuàn)景景依策略目標(biāo)發(fā)展出各各部門(mén)之之主要KPI依各本部部年度KPI進(jìn)行6專(zhuān)案之選選定專(zhuān)案選擇擇準(zhǔn)則發(fā)展與業(yè)業(yè)界領(lǐng)導(dǎo)導(dǎo)廠商的的策略聯(lián)聯(lián)盟關(guān)繫繫集中發(fā)展展全球運(yùn)運(yùn)籌能力力擴(kuò)充生產(chǎn)產(chǎn)能力保持技術(shù)術(shù)的先進(jìn)進(jìn)性和產(chǎn)產(chǎn)能的靈靈活性新產(chǎn)品研研發(fā)XX公司經(jīng)營(yíng)營(yíng)策略XX公司爭(zhēng)霸霸全球的的布局,依三大大策略進(jìn)進(jìn)行:一地設(shè)計(jì)計(jì)(time to market)三地制造造(time to volume)全球交貨貨(time to money)。XX公司未來(lái)來(lái)願(yuàn)景:“長(zhǎng)期穩(wěn)定發(fā)展科技國(guó)際”XX公司年度度目標(biāo):業(yè)績(jī)成長(zhǎng)長(zhǎng)25%利潤(rùn)增加加25%速度增快快25%所以，我我們已有有了“專(zhuān)案構(gòu)構(gòu)想”下一個(gè)是是什麼呢呢 ?在4-5組中