2017高考英語書面表達投訴信寫作

PAGEPAGE102017高考英語書面表達投訴信寫作AletterofcomplaintPassagestructure：提出問題--—說明具體情況—-—提出解決問題的辦法投訴信通常包括以下幾個方面的內(nèi)容:說明投訴的原因并表示遺憾;實事求是地闡述問題發(fā)生的經(jīng)過，切記不要夸大其詞；指出問題引起的后果；提出批評及處理的意見或敦促對方采取措施，或者提出所希望的賠償以及補救方式.組織提綱時要遵循“三步走”的寫作規(guī)律:第一段：表明來信所要投訴的問題，盡可能做到客觀禮貌，給讀信人留下好印象。應(yīng)該記住讀信人不一定就是錯誤的責(zé)任人，他的合作對事情的最終圓滿解決有著非常重要的作用。第二段:寫明投訴的原因、問題的經(jīng)過及產(chǎn)生的后果。可以說具體的理由，也可以說問題的具體體現(xiàn)方式。第三段.“這樣的表達方式。還要注意做到公平、公正。UsefulsentencepatternsIamwritingtocomplainabout…\Iamwritingtomakeacomplaintabout…\Iamwritingtoexpressmydissatisfactionabout…Thereissomethingwrongwith…I。Foronething,.…;foranotherthingIcanhardlybear…any。IhopeyoucanconsidermysuggestionsandimprovethesituationItrustyouwilltakethismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind。Iwouldliketohavea退款）ora更換soonaspossible。段尾常用語：(1)Itwouldbehighlyappreciatedifyoucould…(2）Ibelieveyouwilltakemycomplaintsseriouslyand…(3)Ihopeyouwillgivedueattentiontothismatter.(4）Iwouldliketogetthismattersettledbytheendofthismonth。(5)Icouldnotbemoresatisfiedifyoucankindly…(6)Iwouldappreciateitverymuchifyoucould…第一篇Samples假設(shè)你是李華，你新買的某外國品牌MP3出了故障，現(xiàn)你寫信到其公司反映問題：:更換一臺新的，如不行則要求退貨，拿回貨款。DearSirorMadam，IamLiHua。Iamwritingtocomplainaboutthecellphoneproducedbyyourcompany.Outofmysatisfaction,thecellphoneIboughtlastmonthbrokedownaweekago.Icannotseeanythingonthescreen ，whichhasagreateffectondailylifeandmywork.Muchtomydisappointment,IhavetalkedaboutthiswiththeshopwhichsoldmethisMP3，buttheycouldn’tdoanythingaboutit.Icanhardlybearthepoorserviceofferedbyyourcompany’sagents。Ihavenochoicebuttoturntoyourhelp。ItisrequiredthatyoushouldmakeareplacementofmyMP3nolaterthantheendofthismonth.Hopeyoucanlookintothematter，considermysuggestionsandsolvethisproblemassoonaspossible。Itwouldbehighlyappreciatedifitissolvedasexpected.Ifnot ，Iwouldliketohaveafullrefundortakelegalaction.Lookingforwardtoyourearlyreply.投訴信格式模板：

LiHua

RegardsDear ，Iam (自我介紹。IfeelbadtotroubleyoubutIamafraidthathavetomakeacomplaintabout （抱怨的事情．Thereasonformydissatisfactionis (總體介紹).Inthefirstplace， （抱怨的第一個方面。Inaddition, （抱怨的第二個方面)Underthesecircumstances，Ifindit （感覺)to （抱怨的方面帶來的后果)．Iappreciateitverymuchifyoucould

（提出建議和請求),preferably （進一步的要求)，andIwouldliketohavethismattersettledby (設(shè)定解決事情最后期限)．ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply。Yourssincerely，LiMing對他態(tài)度粗暴，不予受理,湯姆為此向經(jīng)理寫一封投訴信。JanuaryDearManager,NowIamwritingtotellyouthatIboughtaTVsetfromyourshopseveraldaysago.ButwhenIbroughtithomeandturnediton，Ifounditdidn’tworkproperly。SoItookitbacktotheshopandtoldtheassistantwhathadhappened.Tomysurprise,yourassistantdidn'thelpmetosolvetheproblem。Onthecontrary，heshoutedatmerudelyandrefusedtoexamineit.Iknowthatyourshopenjoysahighreputationofgoodservice，soIboughttheTVsetinyourshop。Buttoday,Iamsorrytofindthatsuchserviceshouldhavehappenedinyourshopandyourassistantdidn’tseriouslythinkoftheinterestsofcustomers。Ihopeyouwilllookintothematterandgivemeareasonableexplanation.Iamwaitingtoknowhowyouwilldealwithit.ThankyouforyourconsiderationandIamexpectinganearlyreply。Sincerelyyours，Tom第三篇網(wǎng)上購物書籍投訴信書面表達范文：DearSirorMadam，I’mastudentfromGuangmingMiddleSchool。Asafaithfulsupporterofyourwebsite,Ihaveenjoyedyourconvenienceandtimelyservice。Butthistime，I’mwritingforyourhelp.OnDec26th，Iorderedabest—sellerTwilightthroughyourwebsite。Unfortunately，quiteafewpageswerefoundmissingwhenIreaditafterwards，greatlyaffectingmyunderstandingofthebook.Iwaswonderingwhetheryoucouldsolvethisprobleminaproperway，forinstance,sendingmeanewbook，forIreallylovethebook。Yourearliestreplywillbeappreciated。Thankyou!實戰(zhàn)演練作文翻譯尊敬的布朗先生，我們上周日訂購的冰箱fridge在9月21遺憾地發(fā)現(xiàn)這臺冰箱無法正常運行。使用這臺冰箱幾天之后，我們發(fā)現(xiàn)在里面的食物很快變質(zhì)了。當(dāng)我們測量里面的溫度temperature1℃0℃-的標(biāo)準(zhǔn)溫度范圍thestandardtemperaturebetween0℃and9℃.不用說,這個問題已經(jīng)影響了我們的正常生活。您能盡快派人過來維修一下嗎？請即刻關(guān)注并盡快回復(fù)，不勝感激。您忠實的顧客李華參考答案2017高考英語書面表達投訴信寫作參考答案【模仿翻譯】尊敬的布朗先生，9月21現(xiàn)這臺冰箱無法正常運行。使用這臺冰箱幾天之后，我們發(fā)現(xiàn)在里面的食物很快變質(zhì)了。當(dāng)我們測量里面的溫度時，困惑地發(fā)現(xiàn)溫度在17℃,明顯超出了0℃—9℃的標(biāo)準(zhǔn)溫度范圍.不用說,這個問題已經(jīng)影響了我們的正常生活.您能盡快派人過來維修一下嗎?請即刻關(guān)注并盡快回復(fù)，不勝感激。您忠實的顧客李華【模仿翻譯】DearMr.Brown,IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21.Butweareregretfultofindthatitcannotworknormally.Afterusingthefridgeforafewdays,wefoundthatthefoodkeptinitgotbadquickly.Whenwetookthetemperatureinit，wewereconfusedtofinditabout17℃,obviouslybeyondthestandardtemperaturebetween0℃and9℃。Needlesstosay，thisproblemhasinterruptedournormallife.Couldyoupleasesendamantorepairitinashorttime?Yourpromptattentionandearlyreplywillbeappreciated。Yoursfaithfully,LiHua【模擬真題1:投訴服務(wù)態(tài)度】假如你是李華，昨天在商場購買了一臺電風(fēng)扇，回家后發(fā)現(xiàn)它不能運轉(zhuǎn)。你回到店里與.封投訴信。【模擬真題：投訴服務(wù)態(tài)度】DearMananger，IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.YesterdayIboughtanelectricfaninyourshop，butwhenIgothomeandturnediton，itdidn'twork.SoItookitbackandtalkedtotheassistantabouttheproblem。Tomysurprise，insteadofhelpingmesolvetheproblem，theinarudemanner，refusedtoexamineit。Generally,yourshopiswell—knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop。Iwasreallyupsettofindthatsuchathingshouldhaveoccurredinyourshop.Iamwaitingforareasonableexplanationandexpectinganearlyreply.Sincerelyyours，LiHua【模擬真題2：投訴衣服質(zhì)量】假設(shè)你是李華,在一家網(wǎng)店購買了一件羊毛衫,昨天收到后發(fā)現(xiàn)羊毛衫后背有個洞，你給賣家打了幾次服務(wù)電話，對方電話卻一直占線.請你給賣家MissMacleod寫一封投訴信：1。要求對方換一件新的羊毛衫或退款:詢問對方如何返還已經(jīng)收到的羊毛衫；期待對方盡快回復(fù)?！灸M真題：投訴衣服質(zhì)量】DearMissMacleod,I’mpleasedtotellyouthatthewoolensweaterIboughtfromyourstorethroughtheInternetarrivedontimeyesterday.Butwhencheckingit，Ifoundanobviousholeontheback.Iwonderwhyyoudidn’tnoticeitwhenyoudeliveredthesweatertome.Ihavedialedyourservicenumberafewtimes,onlytoberepeatedlytoldthatitwasbusy.Thisproblemreallymakesmeannoyed。Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible？Bytheway，howshallIsendthissweaterbacktoyou?Iamlookingforwardtoyourearlyreply.Yoursfaithfully,LiHua昨天才到貨且包裝破損，數(shù)量不足。請就此向網(wǎng)店客服寫郵件投訴。要點如下：1.介紹購物情況2。反映存在問題3.提出解決方案注意：1。詞數(shù)100詞左右可適當(dāng)增加細(xì)節(jié)，使行文連貫開頭結(jié)尾已給出，不計入總詞complaint官方范文:Towhomitmayconcern,Iamoneofyourcustomers(顧客。Iordered（訂購）asetof（一套）BookwormSeriesonyourwebsitetwoweeksago，butIdidn’treceivethemyesterday。Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn。Tomakemattersworse，itisnotacompleteset，asIfoundonebookmissing.Iamsorrytohaverecei