實用商務英語寫作省一等獎課件 Unit 6-

Unit6

SocialCorrespondence(II)1Unit6

SocialCorrespondenceTasksLetterofCongratulationLetterofThanksLetterofComplaintLetterofApology2TasksLetterofCongratulation2TasksofLetterofCongratulation1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy3TasksofLetterofCongratulatIntroduction

4Introduction4Principles

a)Aletterofcongratulationshouldmakereceiversfeelcertainthatheorshedeservestherecognition;b)Thecongratulatorynoteshouldbebriefandpithy;c)Aletterofcongratulationshouldbesentassoonaspossible;d)Themessageshouldcarryatoneofbeingpositive,natural,warmandsincere.5Principles

a)AletterofconLayoutAtthebeginningofaletter,congratulatorymessagesshouldbeconveyed.Ifnecessary,lhowyoulearntaboutthegoodnews.Then,explainthereasonswhysendingtheletterofcongratulation.Don’tforgettoexpresshowhappyyouareforhim/her.Finally,endtheletterwithbestwishes.6LayoutAtthebeginningofaleDear***Congratulationsonyourrecentpromotionto(position)!

Iknowhowhardyouhaveworkedtoearntherecognitionyoupresentlyenjoyat(nameoffirm),andIfeelthat

theyareverywiseinhavingmadetheirchoice.Ibelievethatyouwillexcelinyournewroleas(position).

Pleaseacceptourbestwishesforyoursuccessinyournewposition.Expressyourcongratulationsattheverybeginning.EndwithbestwishesamanagerMaggie:Statethereasonforcongratulationandconveythepraise.themanager!PPG

CompanyLayout7Dear***ExpressyourcongratuSampleofLetterofCongratulation

–

congratulationsonone’saward8SampleofLetterofCongratulaSampleofLetterofCongratulation–congratulationsonone’snewbusinessDearMr.Hadson,Onlookingthroughtoday’snewspaper,Ilearntwithgreatdelightthatyouhavestartedyourownbusiness,acoffeeshop.IamsoproudofyouthatIwritetocongratulateonyouwithoutanyhesitation.Iknowthishasmeantyearsofhardworkonyourpart,anditisabiggoalyouhaveachieved.IbelievethatyournewbusinesswillbeagreatsuccessandIsincerelyhopethatyouwillfindinthisnewventurethehappinessandsatisfactionthatyoudeserve.Myverybestwishes!Sincerelyyours,Mike9SampleofLetterofCongratulaExercises

10Exercises

10Exercises

2.TranslatethefollowingsentencesintoEnglish:1)祝賀你所取得的成功。

Congratulationstoyouonyoursuccess.

2)我要為你的成功向你表示熱烈的祝賀。

Iwouldliketoconveymywarmcongratulationstoyouonyoursuccess.3)我們祝你們倆幸福到永遠。

Wewishyoubothalifetimeofhappiness.

11Exercises

2.TranslatethefolExercises

3.CompletethecongratulationletteraccordingtotheChineseinformation:DearYuanXiao,Ihavejustheardfromaformerclassmatethatyou’vegotyour1.____________(文學碩士).2.____________(祝賀)！IhaveseenyouworkhardinyourstudiesinthepastyearsandI3.____________(非常欽佩你).Ibelieveyouwillbesuccessful4.____________(文學領域).Wishyouaneven5.____________(光明的未來).Yours,LinLi12Exercises

3.CompletethecongExercises

3.Key:1.MasterofArts2.Chefieldofliterature5.brighterfuture13Exercises

3.Key:13CaseStudyWriteacongratulationletteraccordingtotheChineseinformationgivenbelow.約翰聽到羅斯被提升為ABC公司的銷售經(jīng)理，寫信給她表示祝賀，認為該公司有這么一位積極進取、勤奮努力的人負責銷售運作真是幸運。并祝她未來取得更大的成就。14CaseStudyWriteacongratulatiAnswerforReferenceDearRose,IwaspleasedtohearthatyouhadbeenpromotedtosalesmanagerofABCCompany.Congratulations!ABCCompanyiscertainlyluckytohavesuchanaggressiveandhardworkingpersoninchargeofitsmarketingoperations.Wishyouevengreatersuccessinthefuture.

Yours,John15AnswerforReference15TasksofLetterofThanks1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy16TasksofLetterofThanks16Introduction17Introduction17Principlesa)Aletterofthanksshouldbewordedappropriay,formostpeoplecansensethesincerityfromit;b)Thecontentofaletterofthanksshouldbeclear,concise,andavoidbeinglongwinded;c)Thelettershouldbewrittenandmailedtimelyinarespectfulmanner;d)Addressthelettertoaspecificperson,nottoanorganization;e)Aletterofthanksshouldbewritteninanatural,warmandfriendlytone.18Principlesa)AletterofthankLayoutAtthebeginningofaletterofthanks,lthereceiverwhatyouaregratefulfor.Then,projectyourgratitudebydescribingthedetailsoftheoccasion.Aletterofthanksshouldbeclosedwithacoupleofsentences,forexamplesendingbestwishes.19LayoutAtthebeginningofaleSampleofLetterofThanks

–Thanksforcongratulationsonpromotion20SampleofLetterofThanks

SampleofLetterofThanks

–ThanksforcongratulationsonawardDearMs.Ma

Manythanksforyourthoughtfulnotesandnicewordsabouttheawardpresentedtome.Ofcourse,Iamhappywiththeaward.However,Iregardsuchanawardastheachievementofthewholeteamandthepeoplewhocaresaboutme,likeyou.

Itisverykindofyoutosupportmefromtheothersideoftheworld,whichIamsoappreciated.Thankyouagainforyourgoodwishesandmayourpleasantfriendshipcontinuetoexpandinfuture.Iamlookingforwardtomeetingyouandworkingwithyou.

Yourstruly,QiShen21SampleofLetterofThanks

–TSampleofLetterofThanks

–Thanksforofferinginformation22SampleofLetterofThanks

–TSampleofLetterofThanks

–thanksforwarmreception23SampleofLetterofThanks

–tExercises

1.TranslatethefollowingsentencesintoChinese:1)Thisistothankyouforyourcooperationonthismatter.

感謝您在此事上對我的協(xié)助。2)I’dliketotakethisopportunitytoexpressmygratitudetoyourhelp.

我想借此機會感謝您對我的幫助。3)Yourkindnessishighlyappreciated.

非常感謝您的好意。24Exercises

1.TranslatethefolExercises

25Exercises

25CaseStudyDirections:Writealetterofthanksaccordingtothefollowingsituation.OnceyouwereillandwerehospitalizedforafewweeksintheChaoyangMedicalCenter,Taiyuan,ShanxiProvince.Duringyourstaytheentirestaffwerekindtoyou.Whenyoucamebackhome,youwrotethemaletterofthanks.

Writeyourletterinnolessthan150words.Donotsignyourownnameattheendoftheletter;useLiMinginstead.Youdonotneedtowritetheaddress.26CaseStudyDirections:WriteaAnswerforReferenceJune12,2014

DearSir/Madam,

I’mwritingtoextendmyheartfeltthankstoallthenursesanddoctorsinyourhospital.

Lastmonth,whileIwasonabusinesstripinTaiyuan,Shanxiprovince,Isufferedfromabadcoldandafever,soIwassenttoWardRom201,ChaoyangMedicalCenter.Duringmystayathospital,nursesondutypatientlytookmytemperature,regularlyexaminedmybody,andoftenfedmealstome.Inaddition,doctorsprescribedmethemosteffectivedrugsandgavethebestmedicaladvice.Thankstotheconstantcarefromthehospitalstaff,Irecoveredquickly.NowthatIhavereturnedhome,theexcellentserviceofyourhospitalstillimpressesme.Ibelievethataspatient,Ihavereceivedthemostprofessionaltreatmentandthemostconsideratecare.

Pleaseallowmetoconveymysinceregreetingstowardthedoctorsandnursesthatcontributealltheirefforts,patienceandenergytotheirpatients.Nothingcanexpressmygratitudeexceptmybestwishestothem.Ifyouhaveanythingthatneedsmyhelp,pleasedon’thesitatetocontactme.

Yourssincerely,27AnswerforReferenceJune12,2TasksofLetterofComplaint1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy28TasksofLetterofComplaint28Introduction

29Introduction29Principles

30Principles

30Layout31Layout3132323333Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldliketoseeapromptsettlementoftheissue.

希望這件事情可以盡早得到解決。2)Wearefarfromsatisfiedwiththeserviceyouoffer.

我方對你方提供的服務深感不滿。3)Yourassistants’foolishactionscouldwellcontributetohurtinggenuinecustomerstoyourstore.

貴店店員的愚蠢行為只會傷害貴店的真誠顧客。34Exercises

1.TranslatethefolExercises

35Exercises

35CaseStudyDirections:

假定你是尹麗音女士。你與“春秋旅行社”簽訂了一份赴以色列旅游的合同，但你碰到了許多不盡人意、令人煩惱的問題。如：1.航班延誤2.酒店太少3.飲食不佳4.導游講解內(nèi)容不詳細5.減少某些旅游點6.增加購物次數(shù)你寫信給“春秋旅行社”設訴，他們未按合同辦事，要求賠償。36CaseStudyDirections:36AnswerforReference37AnswerforReference37TasksofLetterofApology1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy38TasksofLetterofApology38Introduction

39Introduction39Principlesa)Choosewordscarefullyandgetthewordsrighttosatisfycustomers’emotions;b)Showyourunderstandingofyourcustomers’positionandyourattitudereallycounts;c)Writealetterofapologyassoonaspossiblewithdignity;d)Ifitisanoccasionthatevokesregretsordisappointments,projectanaturalwarmthandsincerity;e)Expressyourselfclearlyandbrieflyandkeeptheexpressionshort,directandtothepoint;f)Usegeneraltermstoavoidreinforcingtheunpleasantnessforthemistakes;g)Thetoneofaletterofapologyshouldbeconsiderateandrespectful.40Principlesa)ChoosewordscareLayoutInthebeginning,itisnecessarytoadmitthemistakeyoumadeandmakesincereapologytocustomers.Andthen,thesolutiontosolvetheproblemsshouldbeprovidedtoremedythesituation,suchasreplacementorrefund.Youshouldalsomentionaboutthewishforbeingforgivenasaclosing.41LayoutInthebeginning,itis4242DearMs.Lee,

Wearewritingthislettertoshowourdeepregretnothavingservedyouwellandapologizeformakingyouhaveanunpleasantexperienceatourstore.Weassureyouthatwhathappenedtoyouisnottypicalofourlevelofservice.Anyway,wewillfollowyoursuggestionstotraintheemployeestoimproveourserviceandwewillalwaysbeworkingtogetherforthegoalofservingcustomerswell.Welookforwardtoyourkindforgivenessandwefeelconfidentthatyouwillbesatisfiedwithbothofourgoodsandservicesnexttime.

Yoursinservice,TommySimpsonCustomerServiceDepartment43DearMs.Lee,43Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldsincerelysaysorrytoyou.

我真誠地向您道歉。2)Pleaseforgivemeformyabsence.

請原諒我的缺席。3)I’mwritingtoaskyoutoexcusemefornotbeingabletokeepourappointment.

我寫信給你是希望你原諒我的失約。44Exercises

1.TranslatethefolExercises

2.TranslatethefollowingsentencesintoEnglish:1)他被迫作出公開道歉并辭職。

Hewasforcedtomakeapublicapologyandresign.

2)道歉的話又一次冒到了我的嘴邊。

Againasortofapologyarosetomylips.3)我所關心的不是追究誰的責任。

Myconcernisnotwithapportioningblame.

45Exercises

2.TranslatethefolCaseStudyDirections:以MaryWang的名義根據(jù)所給信息寫一封道歉信；3月10日JohnSmith先生來信所要目錄和價格單不能馬上寄去；印刷商兩周后供貨，屆時將立即寄上。Wordsforreference:目錄和價格單thecatalogueandpricelist印刷商printers46CaseStudyDirections:46AnswerforReferenceDearMr.JohnSmith,WearesorrywecannotimmediatelysendyouthecatalogueandpricelistforwhichyouaskedinyourletterofMarch10.Suppliesareexpectedfromtheprintersintwoweeksandassoonaswereceivethem,wewillsendyouacopy.Yoursfaithfully,MaryWang47AnswerforReference47Writingpractice1:DearYanYu,Iamwritingtoconveymysincerecongratulationsonyourreceivingthedoctorate’sdegreeatPekingUniversity.Iknowthatyouworkedveryhardduringthepastyears,andIamtrulygladtoseeallyoureffortsgetrewards.Thisisalsoanewstartforyou,whichcanbringyoubetteropportunitiesinyourfuturecareer.IamhappyforyouandIwishyoueverysuccessinthefuture.Sincerelyyours,XXXKeytoexercisesofUnit6(Textbook)48Writingpractice1:KeytoexerWritingpractice2:DearTony,

Manythanksforyourletterconveyingcongratulationsonmysuccessinnewproductdevelopment.However,Iregardsuchasuccessastheachievementofthewholeteam,includingyou.Itisverykindofyoutosupportmeandhelpmeallthetime,whichIamsoappreciated.

Thankyouagainforyourhospitalityandattentiontome.

Warmregards,BenKeytoexercisesofUnit6(Textbook)49Writingpractice2:KeytoexerKeytoexercisesofUnit6(Textbook)

Writingpractice3:50KeytoexercisesofUnit6(TexWritingpractice4:DearMr.Lin,Thankyouforinformingusofthebadserviceatourstore.Iamwritingthislettertoshowourdeepregretmakingyouhaveanunpleasantshoppingexperiencelastweek.IpromisethatIwouldlookintothematterandtakeactionstoimproveourserviceassoonaspossible,andyoucanrestassuredthatanincidentlikethiswillneverhappenagain.Pleaseacceptoursincereapologyandexcuseusforunsatisfyingservice.Wearelookingforwardtoservingyouwellinthenearfuture.

Yoursfaithfully,XXXGeneralManagerKeytoexercisesofUnit6(Textbook)51Writingpractice4:KeytoexerUnit6

SocialCorrespondence(II)52Unit6

SocialCorrespondenceTasksLetterofCongratulationLetterofThanksLetterofComplaintLetterofApology53TasksLetterofCongratulation2TasksofLetterofCongratulation1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy54TasksofLetterofCongratulatIntroduction

55Introduction4Principles

a)Aletterofcongratulationshouldmakereceiversfeelcertainthatheorshedeservestherecognition;b)Thecongratulatorynoteshouldbebriefandpithy;c)Aletterofcongratulationshouldbesentassoonaspossible;d)Themessageshouldcarryatoneofbeingpositive,natural,warmandsincere.56Principles

a)AletterofconLayoutAtthebeginningofaletter,congratulatorymessagesshouldbeconveyed.Ifnecessary,lhowyoulearntaboutthegoodnews.Then,explainthereasonswhysendingtheletterofcongratulation.Don’tforgettoexpresshowhappyyouareforhim/her.Finally,endtheletterwithbestwishes.57LayoutAtthebeginningofaleDear***Congratulationsonyourrecentpromotionto(position)!

Iknowhowhardyouhaveworkedtoearntherecognitionyoupresentlyenjoyat(nameoffirm),andIfeelthat

theyareverywiseinhavingmadetheirchoice.Ibelievethatyouwillexcelinyournewroleas(position).

Pleaseacceptourbestwishesforyoursuccessinyournewposition.Expressyourcongratulationsattheverybeginning.EndwithbestwishesamanagerMaggie:Statethereasonforcongratulationandconveythepraise.themanager!PPG

CompanyLayout58Dear***ExpressyourcongratuSampleofLetterofCongratulation

–

congratulationsonone’saward59SampleofLetterofCongratulaSampleofLetterofCongratulation–congratulationsonone’snewbusinessDearMr.Hadson,Onlookingthroughtoday’snewspaper,Ilearntwithgreatdelightthatyouhavestartedyourownbusiness,acoffeeshop.IamsoproudofyouthatIwritetocongratulateonyouwithoutanyhesitation.Iknowthishasmeantyearsofhardworkonyourpart,anditisabiggoalyouhaveachieved.IbelievethatyournewbusinesswillbeagreatsuccessandIsincerelyhopethatyouwillfindinthisnewventurethehappinessandsatisfactionthatyoudeserve.Myverybestwishes!Sincerelyyours,Mike60SampleofLetterofCongratulaExercises

61Exercises

10Exercises

2.TranslatethefollowingsentencesintoEnglish:1)祝賀你所取得的成功。

Congratulationstoyouonyoursuccess.

2)我要為你的成功向你表示熱烈的祝賀。

Iwouldliketoconveymywarmcongratulationstoyouonyoursuccess.3)我們祝你們倆幸福到永遠。

Wewishyoubothalifetimeofhappiness.

62Exercises

2.TranslatethefolExercises

3.CompletethecongratulationletteraccordingtotheChineseinformation:DearYuanXiao,Ihavejustheardfromaformerclassmatethatyou’vegotyour1.____________(文學碩士).2.____________(祝賀)！IhaveseenyouworkhardinyourstudiesinthepastyearsandI3.____________(非常欽佩你).Ibelieveyouwillbesuccessful4.____________(文學領域).Wishyouaneven5.____________(光明的未來).Yours,LinLi63Exercises

3.CompletethecongExercises

3.Key:1.MasterofArts2.Chefieldofliterature5.brighterfuture64Exercises

3.Key:13CaseStudyWriteacongratulationletteraccordingtotheChineseinformationgivenbelow.約翰聽到羅斯被提升為ABC公司的銷售經(jīng)理，寫信給她表示祝賀，認為該公司有這么一位積極進取、勤奮努力的人負責銷售運作真是幸運。并祝她未來取得更大的成就。65CaseStudyWriteacongratulatiAnswerforReferenceDearRose,IwaspleasedtohearthatyouhadbeenpromotedtosalesmanagerofABCCompany.Congratulations!ABCCompanyiscertainlyluckytohavesuchanaggressiveandhardworkingpersoninchargeofitsmarketingoperations.Wishyouevengreatersuccessinthefuture.

Yours,John66AnswerforReference15TasksofLetterofThanks1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy67TasksofLetterofThanks16Introduction68Introduction17Principlesa)Aletterofthanksshouldbewordedappropriay,formostpeoplecansensethesincerityfromit;b)Thecontentofaletterofthanksshouldbeclear,concise,andavoidbeinglongwinded;c)Thelettershouldbewrittenandmailedtimelyinarespectfulmanner;d)Addressthelettertoaspecificperson,nottoanorganization;e)Aletterofthanksshouldbewritteninanatural,warmandfriendlytone.69Principlesa)AletterofthankLayoutAtthebeginningofaletterofthanks,lthereceiverwhatyouaregratefulfor.Then,projectyourgratitudebydescribingthedetailsoftheoccasion.Aletterofthanksshouldbeclosedwithacoupleofsentences,forexamplesendingbestwishes.70LayoutAtthebeginningofaleSampleofLetterofThanks

–Thanksforcongratulationsonpromotion71SampleofLetterofThanks

SampleofLetterofThanks

–ThanksforcongratulationsonawardDearMs.Ma

Manythanksforyourthoughtfulnotesandnicewordsabouttheawardpresentedtome.Ofcourse,Iamhappywiththeaward.However,Iregardsuchanawardastheachievementofthewholeteamandthepeoplewhocaresaboutme,likeyou.

Itisverykindofyoutosupportmefromtheothersideoftheworld,whichIamsoappreciated.Thankyouagainforyourgoodwishesandmayourpleasantfriendshipcontinuetoexpandinfuture.Iamlookingforwardtomeetingyouandworkingwithyou.

Yourstruly,QiShen72SampleofLetterofThanks

–TSampleofLetterofThanks

–Thanksforofferinginformation73SampleofLetterofThanks

–TSampleofLetterofThanks

–thanksforwarmreception74SampleofLetterofThanks

–tExercises

1.TranslatethefollowingsentencesintoChinese:1)Thisistothankyouforyourcooperationonthismatter.

感謝您在此事上對我的協(xié)助。2)I’dliketotakethisopportunitytoexpressmygratitudetoyourhelp.

我想借此機會感謝您對我的幫助。3)Yourkindnessishighlyappreciated.

非常感謝您的好意。75Exercises

1.TranslatethefolExercises

76Exercises

25CaseStudyDirections:Writealetterofthanksaccordingtothefollowingsituation.OnceyouwereillandwerehospitalizedforafewweeksintheChaoyangMedicalCenter,Taiyuan,ShanxiProvince.Duringyourstaytheentirestaffwerekindtoyou.Whenyoucamebackhome,youwrotethemaletterofthanks.

Writeyourletterinnolessthan150words.Donotsignyourownnameattheendoftheletter;useLiMinginstead.Youdonotneedtowritetheaddress.77CaseStudyDirections:WriteaAnswerforReferenceJune12,2014

DearSir/Madam,

I’mwritingtoextendmyheartfeltthankstoallthenursesanddoctorsinyourhospital.

Lastmonth,whileIwasonabusinesstripinTaiyuan,Shanxiprovince,Isufferedfromabadcoldandafever,soIwassenttoWardRom201,ChaoyangMedicalCenter.Duringmystayathospital,nursesondutypatientlytookmytemperature,regularlyexaminedmybody,andoftenfedmealstome.Inaddition,doctorsprescribedmethemosteffectivedrugsandgavethebestmedicaladvice.Thankstotheconstantcarefromthehospitalstaff,Irecoveredquickly.NowthatIhavereturnedhome,theexcellentserviceofyourhospitalstillimpressesme.Ibelievethataspatient,Ihavereceivedthemostprofessionaltreatmentandthemostconsideratecare.

Pleaseallowmetoconveymysinceregreetingstowardthedoctorsandnursesthatcontributealltheirefforts,patienceandenergytotheirpatients.Nothingcanexpressmygratitudeexceptmybestwishestothem.Ifyouhaveanythingthatneedsmyhelp,pleasedon’thesitatetocontactme.

Yourssincerely,78AnswerforReferenceJune12,2TasksofLetterofComplaint1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy79TasksofLetterofComplaint28Introduction

80Introduction29Principles

81Principles

30Layout82Layout3183328433Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldliketoseeapromptsettlementoftheissue.

希望這件事情可以盡早得到解決。2)Wearefarfromsatisfiedwiththeserviceyouoffer.

我方對你方提供的服務深感不滿。3)Yourassistants’foolishactionscouldwellcontributetohurtinggenuinecustomerstoyourstore.

貴店店員的愚蠢行為只會傷害貴店的真誠顧客。85Exercises

1.TranslatethefolExercises

86Exercises

35CaseStudyDirections:

假定你是尹麗音女士。你與“春秋旅行社”簽訂了一份赴以色列旅游的合同，但你碰到了許多不盡人意、令人煩惱的問題。如：1.航班延誤2.酒店太少3.飲食不佳4.導游講解內(nèi)容不詳細5.減少某些旅游點6.增加購物次數(shù)你寫信給“春秋旅行社”設訴，他們未按合同辦事，要求賠償。87CaseStudyDirections:36AnswerforReference88AnswerforReference37TasksofLetterofApology1.Introduction2.Principles3.Layout4.Samples5.Exercises6.Casestudy89TasksofLetterofApology38Introduction

90Introduction39Principlesa)Choosewordscarefullyandgetthewordsrighttosatisfycustomers’emotions;b)Showyourunderstandingofyourcustomers’positionandyourattitudereallycounts;c)Writealetterofapologyassoonaspossiblewithdignity;d)Ifitisanoccasionthatevokesregretsordisappointments,projectanaturalwarmthandsincerity;e)Expressyourselfclearlyandbrieflyandkeeptheexpressionshort,directandtothepoint;f)Usegeneraltermstoavoidreinforcingtheunpleasantnessforthemistakes;g)Thetoneofaletterofapologyshouldbeconsiderateandrespectful.91Principlesa)ChoosewordscareLayoutInthebeginning,itisnecessarytoadmitthemistakeyoumadeandmakesincereapologytocustomers.Andthen,thesolutiontosolvetheproblemsshouldbeprovidedtoremedythesituation,suchasreplacementorrefund.Youshouldalsomentionaboutthewishforbeingforgivenasaclosing.92LayoutInthebeginning,itis9342DearMs.Lee,

Wearewritingthislettertoshowourdeepregretnothavingservedyouwellandapologizeformakingyouhaveanunpleasantexperienceatourstore.Weassureyouthatwhathappenedtoyouisnottypicalofourlevelofservice.Anyway,wewillfollowyoursuggestionstotraintheemployeestoimproveourserviceandwewillalwaysbeworkingtogetherforthegoalofservingcustomerswell.Welookforwardtoyourkindforgivenessandwefeelconfidentthatyouwillbesatisfiedwithbothofourgoodsandservicesnexttime.

Yoursinservice,TommySimpsonCustomerServiceDepartment94DearMs.Lee,43Exercises

1.TranslatethefollowingsentencesintoChinese:1)Iwouldsincerelysaysorrytoyou.

我真誠地向您道歉。