最新版人力資源課件Chap-5-Training

1Chap5TrainingandDevelopment1Chap5TrainingandDevelopme工作分析工作說明/規(guī)范

人力資源規(guī)劃招募、甄選

新進員工職前講習

現(xiàn)有員工訓練

2工作分析工作說明/規(guī)范

人力3第五項修練自我超越（PersonalMastery）改善心智模式（Improving

MentalModels）建立共同愿景（BuildingSharedVision團體學習（TeamLearning）系統(tǒng)思考（SystemsThinking）3第五項修練自我超越（PersonalMastery）4ISO100154ISO100155Structure項次單元名稱上課時數(shù)1.TTQS架構與流程系統(tǒng)3.0H2.TTQS計畫(Plan)3.0H3.TTQS設計(Design)4.5H4.TTQS執(zhí)行(DO)3.05.TTQS監(jiān)控/查核/回饋(Review)3.06.TTQS成果(Outcome)1.5H7.學習成果（分組簡報）4.5H8成果檢測（期末測驗）15H5Structure項次單元名稱上課時數(shù)66連結訓練與營運計畫願景營運計畫GAP需求課程發(fā)展執(zhí)行評估M其他輸入(個人發(fā)展)(績效分析)培訓效能/效率策略職能分析(方法選擇)L1L3L2L4HR措施66連結訓練與營運計畫願景營運計畫GAP需求課程發(fā)展執(zhí)行評估77組織經(jīng)營績效的要求策略經(jīng)營計畫組織的需求分析其他需求職能---相關的需求培訓其他需求培訓需求77組織經(jīng)營績效的要求策略組織的需求分析其他需求職能--88學習心理訓練規(guī)劃溝通能力積極性團隊取向彈性職能差距雷達圖88學習心理訓練規(guī)劃溝通能力積極性團隊取向彈性職能差距雷達圖9ManagerialskillsConceptualHumantechnical9ManagerialskillsConceptual10績效需求分析

發(fā)生了什麼績效問題？為什麼發(fā)生績效問題？目標不清楚？知識或技術不足？缺少環(huán)境條件？缺乏意願與態(tài)度？是什麼「知識、技術、態(tài)度」缺乏？能力＝態(tài)度X技巧X知識10績效需求分析

發(fā)生了什麼績效問題？11美英對職能與專業(yè)能力的比較職能competency專業(yè)能力competence起源美國英國目的確認表現(xiàn)優(yōu)秀者確認最低標準焦點人工作/角色摘要個人特質任務/產(chǎn)能目標經(jīng)理人每個人,較少針對經(jīng)理人Competency,Ability,capacity

專業(yè)能力（證照、資格），主觀能力、客觀能力11美英對職能與專業(yè)能力的比較職能competency1212訓練品質計分卡之訓練迴圈Plan

計劃關注訓練規(guī)劃與企業(yè)營運發(fā)展目標之關連性以及訓練體系之操作能力Outcome

成果

著重訓練成果評估之等級與完整性、及訓練之持續(xù)改善D

esign

設計

著重訓練方案之系統(tǒng)化設計（含利益關係人之參與、與需求之結合度、遴選課程標準、採購標準程序）Do

執(zhí)行

強調訓練執(zhí)行之落實度、訓練紀錄與管理之系統(tǒng)化程度Review

查核著重訓練的定期性執(zhí)行綜合分析、全程監(jiān)控與異常處理1212訓練品質計分卡之訓練迴圈Plan計劃Outcome1313服務品質提升計畫（目標/現(xiàn)況缺口）改善服務職能團隊激勵服務技術與態(tài)度訓練設備更新NoYes連結訓練與事業(yè)計畫-範例服務能力不足1313服務品質提升計畫改善服務職能團隊激勵服務技術與態(tài)度1414變動前變動後變動原因職能分析訓練規(guī)劃SWO中國市場開放TSWO印度崛起T印度人工成本比中國便宜人員印度相關職能不足國際語言訓練、印度文化訓練、印度法規(guī)SWOT分析持續(xù)改善範例1414變動前變動後變動原因職能分析訓練規(guī)劃SSSWOT分析1515顧客滿意度調查分析1515顧客滿意度調查分析1616

成果Outcomes檢核指標項目書文化文件列舉適當項目說明16訓練的組織擴散效果

˙受訓員工之參訓情形能與薪酬、考核或升遷有所結合。˙訓練能有效改善市場競爭優(yōu)勢、營業(yè)額、工作流程、成本控制或不良率／客訴率等營運表現(xiàn)。˙能建立訓練期間(及後續(xù))，學員心得與知識分享聯(lián)繫機制等（如公司內部網(wǎng)路、集會、讀書會、Email等）。˙受訓員工會對課程內容、師資等提出具體建言1616

成果Outcomes檢核指標項目書文化文件1617PlanMission,VisionStrategy,goalAnnualPlanPerformanceGapidentification&analysisIdentificationofthetrainingneedsPlan,design,implementation,evaluationPersonal,organizationalperformanceMonitor,result,feedback17PlanMission,Vision企業(yè)：不該只是產(chǎn)品與服務的組合，

更應是能力的組合VisionMissionValueCIS企業(yè)識別核心境爭力策略Strategy流程Process18企業(yè)：不該只是產(chǎn)品與服務的組合，

更應是能19願景、使命企業(yè)的經(jīng)營理念＝

使命陳述＋核心價值觀＋共同願景經(jīng)營使命陳述組織存在的理由、我是誰？理念核心價值觀品格及行為準則、我相信什麼？共同願景組織所有成員大家共同願望的未來景象重點不在於願景/使命是什麼，而在於願景/使命對組織能帶來什麼改變的動力。19願景、使命企業(yè)的經(jīng)營理念＝

使命陳述＋核心價值觀＋共同願20Strategy策略管理分析平衡計分卡策略地圖20Strategy策略管理分析21DesignAnnualgoal

evaluation,analysis,product,process,Operationgoal

shortterm

middleterm

longterm

spectrumGoal&gap,Trainingneeds,HRM21DesignAnnualgoal

evaluatio22NeedsAnalysisOrganization:

structure,finance,leadership,equipment,process,product,HRMEmployees

KASH,payment,motivation,HRMIdentifytrainingneedsPlan,design,do,monitor,evaluationOutcome22NeedsAnalysisOrganization:23AbilityIcebergKnowledgeSkillsPersonalCharactersSelfmotivationValues,believes外在、完成工做、學習而得,內在、實現(xiàn)事業(yè)、自我啟發(fā)、激勵23AbilityIcebergKnowledgePers24Do場地師資訓練、授課方式時間學員遴選Orientation24Do場地25ReviewImplementationmonitor,reviewcognitive,affective,skillGoalmatching25ReviewImplementationmonitor26Outcome反應(reaction）受訓者滿意嗎?學習(learning)受訓者有學習效果嗎?行為(behavior)受訓者有行為改變嗎?結果(results）訓練方案值得投資嗎?

Sales,productivity,quality,turnover,costdown26Outcome反應(reaction）受訓者滿意嗎?27TheScopeofTrainingMaintaineffectiveperformance,

adjusttonewwaysofworksTraining:narrow,shortterm

performance

Development:broadeningskillsfor

futureresponsibilitiesExecutives,managers,

supervisors,rank-and-fileemployees

27TheScopeofTrainingMaintai28AsystemsapproachtotrainingFirm’sgoalandstrategy1.needsassessment

2.programdesign

3.implementation

4.evaluation

p198,Figure5228Asystemsapproachtotraini291:conductingtheneedsassessmentOrganizationanalysisEnvironment:economic,publicpoliciesStrategies:

merging,acquisition,technologychange,globalization,reengineering,TQM,restructuring,downsizing,empowerment,Resources:

technological,financial,humanDomorewithless(事半功倍，投資少、成效大）291:conductingtheneedsasse30TaskanalysisReviewjobdescription,specificationPerformance,skills,knowledgeCompetencyassessment

KSA,

motivation,personality,characters

position,

behavior,Position,worknature30TaskanalysisReviewjobdesc31PersonalanalysisWhoneedsit,needsnot?Performancedeficiencymotivation31PersonalanalysisWhoneedsi322.DesigningthetrainingprogramOutsideresources,assistance1.instructionalobjectives

2.trainee“readiness”

3.principlesoflearning

4.charactersoftheinstructors教育訓練系統(tǒng)建立、執(zhí)行、檢討322.Designingthetrainingpr33InstructionalobjectivesSkills,knowledgerequiredAttitudestobechangedPerformance-centeredobjective

time,result33InstructionalobjectivesSkil34Traineereadiness&motivationMaturity,experienceReceptiveness:abilitytolearnMotivation:willingtolearn,conscientious,goal,self-discipline,perseveringTrainingenvironment

positivereinforcement,treats&punishment,flexible,personalgoal,interesting,removeobstacles34Traineereadiness&motivati35PrincipleoflearningGoalsettingMeaningfulnessofpresentationModeling:watching,real-lifeIndividualdifference

echoic(hearing),iconic(seeing)memoryActivepractice&repetitionWholevspartlearningMassedvsdistributedlearning35PrincipleoflearningGoalse36Feedback&reinforcementLearningcurve,plateauSpotrewardsBehaviormodification

rewarded,punishedornotrewarded

(OB:positive/negativereinforcement,

punishment,extinction遲到/加班)36Feedback&reinforcementLear37CharacteristicofinstructorsPreparationTeachingskills,personalmanner,characters

knowledge,adaptability

sincerity,senseofhumor

interest,clearinstruction

individualassistance,enthusiasm37Characteristicofinstructor383.implementingthetrainingprogram

--nonmanagerialOnthejob

commondrawbacks:

environment,trainingskills,jobperformancecriteriaTraininggoal,schedule,environment,atmosphere,evaluationPrepare,Reassure,Orient,Perform,

Evaluate,Reinforce&Review(p211)383.implementingthetraining39NonmanagerialApprenticeship，建筑、制造，服務、管理

美國勞工部學徒至與訓練局OfficeofApprenticeshipTraining,EmployerandLaborService規(guī)定；知識（144/時/年），程序、工資遞增、督導與設備，評估、確認

Cooperative,internship,andgovernmenttraining政府、產(chǎn)學合作Classroominstruction39NonmanagerialApprenticeship，programmedinstruction:self-directedAudiovisualmethodsSimulationE-learningandlearningmanagementsystems(LMS)，E化、虛擬教室,just-in-timeelarningStudent-centeredlearning40programmedinstruction:self-41MethodsforManagementDevelopmentOnthejobexperiences

coaching,assignment,

jobrotation,lateraltransfer,

specialprojectsandjuniorboards,

actionlearning,staffmeeting,

plannedcareerprogression41MethodsforManagementDevel42ManagementdevelopmenttrainingSeminarsandconferencesCasestudies

problemsolving,analytical,interaction,size,ManagementgamesandseminarsRoleplaying

group,size,time,observeBusinesssimulation企業(yè)競賽，現(xiàn)實模擬42Managementdevelopmenttrain43BehaviormodelingLearningpointsModelingPracticeandroleplayFeedbackandreinforcement43BehaviormodelingLearningpo444.TrainingevaluationOrganizational--strategy,goalThetraining-PDDRO

plan,design,do,review,outcome444.TrainingevaluationOrgani45CriteriaforevaluatingTrainingReaction反應，對訓練計畫的滿意度？

satisfaction,learninggoal,achieve?

recommendation,suggestionLearning學習，學到哪些原則、事實、概念、知識

knowledge,skilltest,controlgroupbehavior行為，受訓者行為有無改變？

運用所學？performanceResults結果，降低成本、提升績效？45CriteriaforevaluatingTrai46ResultsReturnoninvestmentBenchmarking

plan:selfaudit,whichareas

do:collectdata

check:analyzedata,discovergap

action:goal,implement,monitor46ResultsReturnoninvestment47OrientationleadingnewemployeesFacilities,environment,people,structure,rules,norms,culture,expectation,safety,jobduties,payment,benefitsHRM,linemanagerIndividual,group47OrientationleadingnewemploOrientation職前講習伙伴(buddy)/輔導員(mentor)組織、部門、工作職前講習個別、集中計畫、分工、資料袋(orientationkit)

簽署收到/同意時間安排：半天、一天、連續(xù)；分開效果、評估、追蹤48Orientation職前講習伙伴(buddy)/輔導員(49BasicskillstrainingReading,writing,computing,Speaking,listening,problemsolvingManagingoneself,teammember,leading魔鬼訓練、心靈成長、情緒管理49BasicskillstrainingReading50TeamtrainingandcrosstrainingTeamtraining,p231

processdynamics,behaviordynamicstechnical,interpersonal,teamaction

Crosstraining

dodifferentjob,incentivetolearn50Teamtrainingandcrosstrai51EthicstrainingCodeofethicsDecisiontree

legal:yes,no

yes:maximizecompanyvalue?

yes:ifdoit,ethical?

no:woulditbeethicalifnotdoit?Training,hotlines,mailbox,

ethicofficer51EthicstrainingCodeofethic52DiversitytrainingAwarenessbuilding,skillsbuilding

1.forgeastrategiclink

2.don’tsettlefor“Offtheshelf”

program

3.choosetrainingmethodscarefully

4.documenttheindividualand

organizationalbenefitofthe

training52DiversitytrainingAwareness53Valuechain53Valuechain54BalancedScorecard54BalancedScorecard55Finance:獲利率、資本報酬率、營收、成

長、資金周轉率、costreductionCustomer:顧客滿意度、維持率、定貨/收貨

時間、市占率、電話反應時間Process:作業(yè)流程、生產(chǎn)力、處理訂單時

間、獲得物料時間、品質Learning:員工滿意度、技能、訓練、態(tài)度、

產(chǎn)品/服務改善、研發(fā)/上市時間55Finance:獲利率、資本報酬率、營收、成

565657StrategyMap57StrategyMap58HRM與企業(yè)競爭力決策、組織、文化、內部流程、學習、創(chuàng)新供應商、物流、測試、品質、物流、倉儲品牌、品質、價格、差異化經(jīng)銷商、行銷、通路、倉儲、物流服務、管控、測試58HRM與企業(yè)競爭力決策、組織、文化、59Chap5TrainingandDevelopment1Chap5TrainingandDevelopme工作分析工作說明/規(guī)范

人力資源規(guī)劃招募、甄選

新進員工職前講習

現(xiàn)有員工訓練

60工作分析工作說明/規(guī)范

人力61第五項修練自我超越（PersonalMastery）改善心智模式（Improving

MentalModels）建立共同愿景（BuildingSharedVision團體學習（TeamLearning）系統(tǒng)思考（SystemsThinking）3第五項修練自我超越（PersonalMastery）62ISO100154ISO1001563Structure項次單元名稱上課時數(shù)1.TTQS架構與流程系統(tǒng)3.0H2.TTQS計畫(Plan)3.0H3.TTQS設計(Design)4.5H4.TTQS執(zhí)行(DO)3.05.TTQS監(jiān)控/查核/回饋(Review)3.06.TTQS成果(Outcome)1.5H7.學習成果（分組簡報）4.5H8成果檢測（期末測驗）15H5Structure項次單元名稱上課時數(shù)6464連結訓練與營運計畫願景營運計畫GAP需求課程發(fā)展執(zhí)行評估M其他輸入(個人發(fā)展)(績效分析)培訓效能/效率策略職能分析(方法選擇)L1L3L2L4HR措施66連結訓練與營運計畫願景營運計畫GAP需求課程發(fā)展執(zhí)行評估6565組織經(jīng)營績效的要求策略經(jīng)營計畫組織的需求分析其他需求職能---相關的需求培訓其他需求培訓需求77組織經(jīng)營績效的要求策略組織的需求分析其他需求職能--6666學習心理訓練規(guī)劃溝通能力積極性團隊取向彈性職能差距雷達圖88學習心理訓練規(guī)劃溝通能力積極性團隊取向彈性職能差距雷達圖67ManagerialskillsConceptualHumantechnical9ManagerialskillsConceptual68績效需求分析

發(fā)生了什麼績效問題？為什麼發(fā)生績效問題？目標不清楚？知識或技術不足？缺少環(huán)境條件？缺乏意願與態(tài)度？是什麼「知識、技術、態(tài)度」缺乏？能力＝態(tài)度X技巧X知識10績效需求分析

發(fā)生了什麼績效問題？69美英對職能與專業(yè)能力的比較職能competency專業(yè)能力competence起源美國英國目的確認表現(xiàn)優(yōu)秀者確認最低標準焦點人工作/角色摘要個人特質任務/產(chǎn)能目標經(jīng)理人每個人,較少針對經(jīng)理人Competency,Ability,capacity

專業(yè)能力（證照、資格），主觀能力、客觀能力11美英對職能與專業(yè)能力的比較職能competency7070訓練品質計分卡之訓練迴圈Plan

計劃關注訓練規(guī)劃與企業(yè)營運發(fā)展目標之關連性以及訓練體系之操作能力Outcome

成果

著重訓練成果評估之等級與完整性、及訓練之持續(xù)改善D

esign

設計

著重訓練方案之系統(tǒng)化設計（含利益關係人之參與、與需求之結合度、遴選課程標準、採購標準程序）Do

執(zhí)行

強調訓練執(zhí)行之落實度、訓練紀錄與管理之系統(tǒng)化程度Review

查核著重訓練的定期性執(zhí)行綜合分析、全程監(jiān)控與異常處理1212訓練品質計分卡之訓練迴圈Plan計劃Outcome7171服務品質提升計畫（目標/現(xiàn)況缺口）改善服務職能團隊激勵服務技術與態(tài)度訓練設備更新NoYes連結訓練與事業(yè)計畫-範例服務能力不足1313服務品質提升計畫改善服務職能團隊激勵服務技術與態(tài)度7272變動前變動後變動原因職能分析訓練規(guī)劃SWO中國市場開放TSWO印度崛起T印度人工成本比中國便宜人員印度相關職能不足國際語言訓練、印度文化訓練、印度法規(guī)SWOT分析持續(xù)改善範例1414變動前變動後變動原因職能分析訓練規(guī)劃SSSWOT分析7373顧客滿意度調查分析1515顧客滿意度調查分析7474

成果Outcomes檢核指標項目書文化文件列舉適當項目說明16訓練的組織擴散效果

˙受訓員工之參訓情形能與薪酬、考核或升遷有所結合。˙訓練能有效改善市場競爭優(yōu)勢、營業(yè)額、工作流程、成本控制或不良率／客訴率等營運表現(xiàn)。˙能建立訓練期間(及後續(xù))，學員心得與知識分享聯(lián)繫機制等（如公司內部網(wǎng)路、集會、讀書會、Email等）。˙受訓員工會對課程內容、師資等提出具體建言1616

成果Outcomes檢核指標項目書文化文件1675PlanMission,VisionStrategy,goalAnnualPlanPerformanceGapidentification&analysisIdentificationofthetrainingneedsPlan,design,implementation,evaluationPersonal,organizationalperformanceMonitor,result,feedback17PlanMission,Vision企業(yè)：不該只是產(chǎn)品與服務的組合，

更應是能力的組合VisionMissionValueCIS企業(yè)識別核心境爭力策略Strategy流程Process76企業(yè)：不該只是產(chǎn)品與服務的組合，

更應是能77願景、使命企業(yè)的經(jīng)營理念＝

使命陳述＋核心價值觀＋共同願景經(jīng)營使命陳述組織存在的理由、我是誰？理念核心價值觀品格及行為準則、我相信什麼？共同願景組織所有成員大家共同願望的未來景象重點不在於願景/使命是什麼，而在於願景/使命對組織能帶來什麼改變的動力。19願景、使命企業(yè)的經(jīng)營理念＝

使命陳述＋核心價值觀＋共同願78Strategy策略管理分析平衡計分卡策略地圖20Strategy策略管理分析79DesignAnnualgoal

evaluation,analysis,product,process,Operationgoal

shortterm

middleterm

longterm

spectrumGoal&gap,Trainingneeds,HRM21DesignAnnualgoal

evaluatio80NeedsAnalysisOrganization:

structure,finance,leadership,equipment,process,product,HRMEmployees

KASH,payment,motivation,HRMIdentifytrainingneedsPlan,design,do,monitor,evaluationOutcome22NeedsAnalysisOrganization:81AbilityIcebergKnowledgeSkillsPersonalCharactersSelfmotivationValues,believes外在、完成工做、學習而得,內在、實現(xiàn)事業(yè)、自我啟發(fā)、激勵23AbilityIcebergKnowledgePers82Do場地師資訓練、授課方式時間學員遴選Orientation24Do場地83ReviewImplementationmonitor,reviewcognitive,affective,skillGoalmatching25ReviewImplementationmonitor84Outcome反應(reaction）受訓者滿意嗎?學習(learning)受訓者有學習效果嗎?行為(behavior)受訓者有行為改變嗎?結果(results）訓練方案值得投資嗎?

Sales,productivity,quality,turnover,costdown26Outcome反應(reaction）受訓者滿意嗎?85TheScopeofTrainingMaintaineffectiveperformance,

adjusttonewwaysofworksTraining:narrow,shortterm

performance

Development:broadeningskillsfor

futureresponsibilitiesExecutives,managers,

supervisors,rank-and-fileemployees

27TheScopeofTrainingMaintai86AsystemsapproachtotrainingFirm’sgoalandstrategy1.needsassessment

2.programdesign

3.implementation

4.evaluation

p198,Figure5228Asystemsapproachtotraini871:conductingtheneedsassessmentOrganizationanalysisEnvironment:economic,publicpoliciesStrategies:

merging,acquisition,technologychange,globalization,reengineering,TQM,restructuring,downsizing,empowerment,Resources:

technological,financial,humanDomorewithless(事半功倍，投資少、成效大）291:conductingtheneedsasse88TaskanalysisReviewjobdescription,specificationPerformance,skills,knowledgeCompetencyassessment

KSA,

motivation,personality,characters

position,

behavior,Position,worknature30TaskanalysisReviewjobdesc89PersonalanalysisWhoneedsit,needsnot?Performancedeficiencymotivation31PersonalanalysisWhoneedsi902.DesigningthetrainingprogramOutsideresources,assistance1.instructionalobjectives

2.trainee“readiness”

3.principlesoflearning

4.charactersoftheinstructors教育訓練系統(tǒng)建立、執(zhí)行、檢討322.Designingthetrainingpr91InstructionalobjectivesSkills,knowledgerequiredAttitudestobechangedPerformance-centeredobjective

time,result33InstructionalobjectivesSkil92Traineereadiness&motivationMaturity,experienceReceptiveness:abilitytolearnMotivation:willingtolearn,conscientious,goal,self-discipline,perseveringTrainingenvironment

positivereinforcement,treats&punishment,flexible,personalgoal,interesting,removeobstacles34Traineereadiness&motivati93PrincipleoflearningGoalsettingMeaningfulnessofpresentationModeling:watching,real-lifeIndividualdifference

echoic(hearing),iconic(seeing)memoryActivepractice&repetitionWholevspartlearningMassedvsdistributedlearning35PrincipleoflearningGoalse94Feedback&reinforcementLearningcurve,plateauSpotrewardsBehaviormodification

rewarded,punishedornotrewarded

(OB:positive/negativereinforcement,

punishment,extinction遲到/加班)36Feedback&reinforcementLear95CharacteristicofinstructorsPreparationTeachingskills,personalmanner,characters

knowledge,adaptability

sincerity,senseofhumor

interest,clearinstruction

individualassistance,enthusiasm37Characteristicofinstructor963.implementingthetrainingprogram

--nonmanagerialOnthejob

commondrawbacks:

environment,trainingskills,jobperformancecriteriaTraininggoal,schedule,environment,atmosphere,evaluationPrepare,Reassure,Orient,Perform,

Evaluate,Reinforce&Review(p211)383.implementingthetraining97NonmanagerialApprenticeship，建筑、制造，服務、管理

美國勞工部學徒至與訓練局OfficeofApprenticeshipTraining,EmployerandLaborService規(guī)定；知識（144/時/年），程序、工資遞增、督導與設備，評估、確認

Cooperative,internship,andgovernmenttraining政府、產(chǎn)學合作Classroominstruction39NonmanagerialApprenticeship，programmedinstruction:self-directedAudiovisualmethodsSimulationE-learningandlearningmanagementsystems(LMS)，E化、虛擬教室,just-in-timeelarningStudent-centeredlearning98programmedinstruction:self-99MethodsforManagementDevelopmentOnthejobexperiences

coaching,assignment,

jobrotation,lateraltransfer,

specialprojectsandjuniorboards,

actionlearning,staffmeeting,

plannedcareerprogression41MethodsforManagementDevel100ManagementdevelopmenttrainingSeminarsandconferencesCasestudies

problemsolving,analytical,interaction,size,ManagementgamesandseminarsRoleplaying

group,size,time,observeBusinesssimulation企業(yè)競賽，現(xiàn)實模擬42Managementdevelopmenttrain101BehaviormodelingLearningpointsModelingPracticeandroleplayFeedbackandreinforcement43BehaviormodelingLearningpo1024.TrainingevaluationOrganizational--strategy,goalThetraining-PDDRO

plan,design,do,review,outcome444.TrainingevaluationOrgani103CriteriaforevaluatingTrainingReaction反應，對訓練計畫的滿意度？

satisfaction,learninggoal,achieve?

recommendation,suggestionLearning學習，學到哪些原則、事實、概念、知識

knowledge,skilltest,controlgroupbehavior行為，受訓者