《酒店崗位英語實(shí)訓(xùn)》課件Unit 18 Turning-down Service and Extending a Bed Service

Turning-downServiceandExtendingaBedServiceHotelEnglish

Warmingup

Who:Housekeeper,Housemaid

Workingplace:Housekeepingdepartment

Serviceprogressandpracticalexpression:Turn-downservie1.Knockatthedoorgentlythreetimes.2.Announce”Housekeeping”3.Greettheguest4.Asktheguestifthewantsturn-downservicenow5.Turndownthebed6.Dropthecurtaintogether7.Cleanthebathroomandbringinthefreshtowels8.Havealookaroundtobesureeverythingisdone9.ExpressthewishestotheguestsExtendingBedService1.AsktheguesttogotohandletheformalityofextendingabedatetheFrontOffice.2.WiththepermissionoftheFrontOffice,putanextrabedfortheguest.KeypointsTurn-downservieNomattertheguestsareintheroomornot,pleaseknockatthedoorthreetimesslightly,andthenannounce:”Housekeeping,mayIcomein?”beforeenteringaguestroom,不論客人是否在房間內(nèi)，在進(jìn)客人房間前，請(qǐng)輕敲門三下，然后通報(bào)客房服務(wù)員，我能進(jìn)來嗎？Enteringtheroom,greettheguestinawarmvoice,”Goodevening,sir/madam,mayIturndownyourbed?”進(jìn)入房間后，熱情地問候客人：晚上好，我現(xiàn)在可以為您做晚床嗎？Iftheguestdoesn’twanttheroomtobeturneddownnow,askwhattimeisconvenientandcomebacktotheroomtodoitattheconvenienttime.如果客人不想馬上做晚床，要詢問何時(shí)方便，然后在客人認(rèn)為房間的時(shí)間再回到房間做晚床。ExtendingBedServiceThehouseattendantshavenorighttoputextrabedsfortheguestsdirectly.Atthattime,youshouldasktheguesttocalltheFrontDeskforpermission.Onlywiththepermission,canyouputanextrabedfortheguest.Certainlyyoucanintroducetherateofanextendingbedtotheguest.客房服務(wù)員沒有權(quán)利直接幫客人加床。在這種情況下，你應(yīng)該讓客人與前臺(tái)聯(lián)系。得到前臺(tái)同意之后，客房服務(wù)員才可以為客人加床。同時(shí)，你需要向客人說明加床的費(fèi)用。

Turn-downserviceis

regarded

as

a

rule

of

Star

Hotel

Ranking

Standard

.It

is

usually

offered

between

5:00

pm

and

8:00

pm

.The

room

attendant

will

takeawaythebedcover,takeaquiltcornerbythetelephoneside,folditintotriangle（60cm,into45degree）andplacethepillowproperly.Also,

the

curtain

would

be

drawn

close,

the

bedside

lamp

turned

on.In

one

word,

turn-down

service

aims

to

make

the

guest

feel

like

at

home.

(translation)Serviceprocedure：I.RoomAttendantplantodotheturn-downservice:(Knockingatthedoorthreetimes)Housekeeping.MayIcomein?Greettheguest.2.Askwhethertheguestwouldliketodoturn-downservice:Sorrytodisturb/botheryou.MayIdo/providetheturn-downserviceforyounow?CanImakethebedsforyounowordoyouwishittobedonelater?

3.Dotheturn-downservice:

Takingawaythebedcover,takeaquilt

cornerbythetelephonesideandfolditintotriangle.Placingthepillowproperly.Thendrawthecurtainsandturnonsomelights.Finally,tidyupthebathroom,bringinfreshtowelsandjust-boiledwateraswell.Iftheguestsay“NO”:Whattime/Whenwouldyoulikeme

todotheturn-downservice?Whattimewouldbeconvenient?

CouldIhaveanextrabed?“PleasecalltheReceptionDeskfirst,I’llgetyouonewiththeirpermission.”assignment

Translatethefollowingsentencesinto

English.

1)I'm

a

bit

tied

up

at

the

moment.

我現(xiàn)在有點(diǎn)忙。

幾點(diǎn)鐘合適，先生？

2)What

time

will

be

better

for

you,

sir?

3)I'm

always

at

your

service.

我隨時(shí)為您服務(wù)。4)Is

there

anything

else

I

can

do

for

you?

還有什么需要我做的嗎？ServiceprocedureofextrabedserviceAsktheguesttogotohandletheformalityofextendingabedattheFrontOffice.WiththepermissionoftheFrontOffice,putanextrabedfortheguest.ServiceprocedureofchangingtheroomGreettheguest.Asktheguestforhisroomnumber.Searchfortheroomavailableneededinthecomputer.Formtherecordofchangingtheroom.Asktheguesttofillintheroomchangingform.Telltheguestthetimeofchangingroom.Extendbestwishes.ServiceprocedureofextendingthestayGreettheguest.Gettheinformationfromtheguest:Theroomnumber.Thetypeandnumberofrooms.Thetimeofextendingstay.Searchfortheroomavailableneededinthecomputer.Confirmtheextendingstay.Asktheguesthowtomakethepayment.Formtherecordofextendingthestay.Extendyourbestwishes.5)如果你方便你可以現(xiàn)在就打掃。但是在你開始之前能否幫我做點(diǎn)