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10MANAGINGKNOWLEDGEFORTHEDIGITALFIRMChapter

10MANAGINGChapterWhydobusinessestodayneedknowledgemanagementprogramsandsystemsforknowledgemanagement?Whichinformationsystemapplicationsaremostusefulfordistributing,creating,andsharingknowledgeinthefirm?

Whatarethebusinessbenefitsofusingartificialintelligencetechnologyforknowledgemanagement?OBJECTIVESWhydobusinessestodayneedkHowcanbusinessesuseexpertsystemsandcase-basedreasoningtocaptureknowledge?

Howcanorganizationsbenefitfromusingneuralnetworksandotherintelligenttechniques?OBJECTIVESHowcanbusinessesuseexpertDesigningknowledgesystemsthatgenuinelyenhanceorganizationalperformance

IdentifyingandimplementingappropriateorganizationalapplicationsforartificialintelligenceMANAGEMENTCHALLENGESDesigningknowledgesystemsthOrganizationallearningCreationofnewstandardoperatingproceduresandbusinessprocessesreflectingexperienceKnowledgemanagementSetofprocessesCreates,gathers,stores,maintains,anddisseminatesknowledgeKNOWLEDGEMANAGEMENTINTHEORGANIZATIONOrganizationalLearningandKnowledgeManagementKNOWLEDGEMANAGEMENTINTHEORKnowledgeAssetsOrganizationalknowledgeenablingthebusinesstocreatevalueChiefKnowledgeOfficer(CKO)Seniorexecutiveinchargeoforganization’sknowledgemanagementprogramKNOWLEDGEMANAGEMENTINTHEORGANIZATIONOrganizationalLearningandKnowledgeManagementKnowledgeAssetsKNOWLEDGEMANATacitKnowledgeExpertiseandexperiencenotformallydocumentedBestPracticesSuccessfulsolutionsorproblem-solvingmethodsdevelopedbyspecificorganizationorindustryKNOWLEDGEMANAGEMENTINTHEORGANIZATIONSystemsandInfrastructureforKnowledgeManagementTacitKnowledgeKNOWLEDGEMANAGOrganizationalMemoryStoredlearningfromorganization’shistoryUsedfordecisionmakingandotherpurposesKNOWLEDGEMANAGEMENTINTHEORGANIZATIONSystemsandInfrastructureforKnowledgeManagementOrganizationalMemoryKNOWLEDGEKNOWLEDGEMANAGEMENTINTHEORGANIZATIONKNOWLEDGEMANAGEMENTINTHEORConsistsofcreatingorprocessinginformationDividedintoknowledgeworkersanddataworkersINFORMATIONANDKNOWLEDGEWORKSYSTEMSInformationWorkConsistsofcreatingorprocesOfficesystemsManageandcoordinateworkofdataandknowledgeworkersConnectworkoflocalinformationworkerswithalllevelsandfunctionsoforganizationConnectorganizationtoexternalworldExample:Wordprocessing,voicemail,andimagingINFORMATIONANDKNOWLEDGEWORKSYSTEMSDistributingKnowledge:OfficeandDocumentManagementSystemsOfficesystemsINFORMATIONANDINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKDocumentimagingsystemsConvertdocumentsandimagesintodigitalformCanbestoredandaccessedbythecomputerKnowledgerepositoryDocumentedknowledgeinasinglelocationTypicalOfficeSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSDocumentimagingsystemsTypicaINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKKnowledgeWorkSystems(KWS)AidknowledgeworkersincreationandintegrationofnewknowledgeSpecializedtoolsforspecifictypesofknowledgeworkUser-friendlyinterfaceCreatingKnowledge:KnowledgeWorkSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSKnowledgeWorkSystems(KWS)CrINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKComputer-aideddesign(CAD)VirtualrealitysystemsVirtualRealityModelingLanguage(VRML)InvestmentworkstationsExamplesofKnowledgeWorkSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSComputer-aideddesign(CAD)ExaGroupwareIntranetsandEnterpriseKnowledgeEnvironmentsEnterpriseinformationportalsTeamwareSharingKnowledge:GroupCollaborationSystemsandEnterpriseKnowledgeEnvironmentsINFORMATIONANDKNOWLEDGEWORKSYSTEMSGroupwareSharingKnowledge:GrINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKEfforttodevelopcomputer-basedsystemsthatbehaveashumansIncludesnaturallanguage,robotics,perceptivesystems,expertsystems,andintelligentmachinesARTIFICIALINTELLIGENCEWhatisArtificialIntelligence?Efforttodevelopcomputer-basArtificialIntelligence:StoresinformationinactiveformCreatesmechanismnotsubjectedtohumanfeelingsEliminatesroutineandunsatisfyingjobsEnhancesorganization’sknowledgebaseGeneratessolutiontospecificproblemsWhyBusinessisInterestedinArtificialIntelligenceARTIFICIALINTELLIGENCEArtificialIntelligence:WhyBuARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEKnowledgeBaseRule-basedExpertSystemRuleBase KnowledgeFramesCapturingKnowledge:ExpertSystemsARTIFICIALINTELLIGENCEKnowledgeBaseCapturingKnowleARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEAIshellInferenceEngineForwardChainingBackwardChainingCapturingKnowledge:ExpertSystemsARTIFICIALINTELLIGENCEAIshellCapturingKnowledge:E圖14-2專家系統(tǒng)架構(gòu)細(xì)部圖圖14-2專家系統(tǒng)架構(gòu)細(xì)部圖專家系統(tǒng)架構(gòu)細(xì)部圖課件ARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEKnowledgeengineerSpecialistelicitinginformationandexpertisefromotherprofessionalsTranslatesinformationintosetofrulesforanexpertsystemARTIFICIALINTELLIGENCEBuildinganExpertSystemKnowledgeengineerARTIFICIALIGaleriaKaufhofGermansuperstorechain.Inspectover110,000itemusingclassification.High/lowriskdelivery.CountrywideFundingCorp.Aloan-underwritingfirmUse400ruletoachievesa95%matchwiththeunderwritersARTIFICIALINTELLIGENCEExamplesofSuccessfulExpertSystemsARTIFICIALINTELLIGENCEExampleCase-basedReasoning(CBR)CapturesandstorescollectiveknowledgeRepresentsknowledgeasdatabaseofcasesandsolutionsOrganizationalIntelligence:Case-BasedReasoningARTIFICIALINTELLIGENCECase-basedReasoning(CBR)Orga新問題舊案例修正後方案解決案例案例庫(kù)驗(yàn)證修正後方案提供解決方案校正保留擷取再利用知識(shí)庫(kù)庫(kù)新問題舊案例修正後方案解決案例案例庫(kù)驗(yàn)證修正後方案提供解決方ARTIFICIALINTELLIGENCEUserdescribestheARTIFICIALINTELLIGENCEUserdeHardwareorsoftwareemulatingprocessingpatternsofbiologicalbrainPutintelligenceintohardwareinformofageneralizedcapabilitytolearnNeuralNetworksOTHERINTELLIGENTTECHNIQUESHardwareorsoftwareemulatingARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEOTHERINTELLIGENTTECHNIQUESOTHERINTELLIGENTTECHNIQUESRule-basedAIToleratesimprecisionUsesnonspecifictermscalledmembershipfunctionstosolveproblemsFuzzyLogicOTHERINTELLIGENTTECHNIQUESRule-basedAIFuzzyLogicOTHEROTHERINTELLIGENTTECHNIQUESOTHERINTELLIGENTTECHNIQUESProblem-solvingmethodsPromoteevolutionofsolutionstospecifiedproblemsUseamodeloflivingorganismsadaptingtotheirenvironmentGeneticAlgorithmsOTHERINTELLIGENTTECHNIQUESProblem-solvingmethodsGenetiOTHERINTELLIGENTTECHNIQUESOTHERINTELLIGENTTECHNIQUESIntegrationofmultipleAItechnologiesintoasingleapplicationTakesadvantageofbestfeaturesoftechnologiesHybridAISystemsOTHERINTELLIGENTTECHNIQUESIntegrationofmultipleAItecSoftwareprogramsUsebuilt-inorlearnedknowledgebasetocarryoutspecific,repetitive,andpredictabletasksIntelligentAgentsOTHERINTELLIGENTTECHNIQUESSoftwareprogramsIntelligentOTHERINTELLIGENTTECHNIQUESOTHERINTELLIGENTTECHNIQUES10MANAGINGKNOWLEDGEFORTHEDIGITALFIRMChapter

10MANAGINGChapter10MANAGINGKNOWLEDGEFORTHEDIGITALFIRMChapter

10MANAGINGChapterWhydobusinessestodayneedknowledgemanagementprogramsandsystemsforknowledgemanagement?Whichinformationsystemapplicationsaremostusefulfordistributing,creating,andsharingknowledgeinthefirm?

Whatarethebusinessbenefitsofusingartificialintelligencetechnologyforknowledgemanagement?OBJECTIVESWhydobusinessestodayneedkHowcanbusinessesuseexpertsystemsandcase-basedreasoningtocaptureknowledge?

Howcanorganizationsbenefitfromusingneuralnetworksandotherintelligenttechniques?OBJECTIVESHowcanbusinessesuseexpertDesigningknowledgesystemsthatgenuinelyenhanceorganizationalperformance

IdentifyingandimplementingappropriateorganizationalapplicationsforartificialintelligenceMANAGEMENTCHALLENGESDesigningknowledgesystemsthOrganizationallearningCreationofnewstandardoperatingproceduresandbusinessprocessesreflectingexperienceKnowledgemanagementSetofprocessesCreates,gathers,stores,maintains,anddisseminatesknowledgeKNOWLEDGEMANAGEMENTINTHEORGANIZATIONOrganizationalLearningandKnowledgeManagementKNOWLEDGEMANAGEMENTINTHEORKnowledgeAssetsOrganizationalknowledgeenablingthebusinesstocreatevalueChiefKnowledgeOfficer(CKO)Seniorexecutiveinchargeoforganization’sknowledgemanagementprogramKNOWLEDGEMANAGEMENTINTHEORGANIZATIONOrganizationalLearningandKnowledgeManagementKnowledgeAssetsKNOWLEDGEMANATacitKnowledgeExpertiseandexperiencenotformallydocumentedBestPracticesSuccessfulsolutionsorproblem-solvingmethodsdevelopedbyspecificorganizationorindustryKNOWLEDGEMANAGEMENTINTHEORGANIZATIONSystemsandInfrastructureforKnowledgeManagementTacitKnowledgeKNOWLEDGEMANAGOrganizationalMemoryStoredlearningfromorganization’shistoryUsedfordecisionmakingandotherpurposesKNOWLEDGEMANAGEMENTINTHEORGANIZATIONSystemsandInfrastructureforKnowledgeManagementOrganizationalMemoryKNOWLEDGEKNOWLEDGEMANAGEMENTINTHEORGANIZATIONKNOWLEDGEMANAGEMENTINTHEORConsistsofcreatingorprocessinginformationDividedintoknowledgeworkersanddataworkersINFORMATIONANDKNOWLEDGEWORKSYSTEMSInformationWorkConsistsofcreatingorprocesOfficesystemsManageandcoordinateworkofdataandknowledgeworkersConnectworkoflocalinformationworkerswithalllevelsandfunctionsoforganizationConnectorganizationtoexternalworldExample:Wordprocessing,voicemail,andimagingINFORMATIONANDKNOWLEDGEWORKSYSTEMSDistributingKnowledge:OfficeandDocumentManagementSystemsOfficesystemsINFORMATIONANDINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKDocumentimagingsystemsConvertdocumentsandimagesintodigitalformCanbestoredandaccessedbythecomputerKnowledgerepositoryDocumentedknowledgeinasinglelocationTypicalOfficeSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSDocumentimagingsystemsTypicaINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKKnowledgeWorkSystems(KWS)AidknowledgeworkersincreationandintegrationofnewknowledgeSpecializedtoolsforspecifictypesofknowledgeworkUser-friendlyinterfaceCreatingKnowledge:KnowledgeWorkSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSKnowledgeWorkSystems(KWS)CrINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKComputer-aideddesign(CAD)VirtualrealitysystemsVirtualRealityModelingLanguage(VRML)InvestmentworkstationsExamplesofKnowledgeWorkSystemsINFORMATIONANDKNOWLEDGEWORKSYSTEMSComputer-aideddesign(CAD)ExaGroupwareIntranetsandEnterpriseKnowledgeEnvironmentsEnterpriseinformationportalsTeamwareSharingKnowledge:GroupCollaborationSystemsandEnterpriseKnowledgeEnvironmentsINFORMATIONANDKNOWLEDGEWORKSYSTEMSGroupwareSharingKnowledge:GrINFORMATIONANDKNOWLEDGEWORKSYSTEMSINFORMATIONANDKNOWLEDGEWORKEfforttodevelopcomputer-basedsystemsthatbehaveashumansIncludesnaturallanguage,robotics,perceptivesystems,expertsystems,andintelligentmachinesARTIFICIALINTELLIGENCEWhatisArtificialIntelligence?Efforttodevelopcomputer-basArtificialIntelligence:StoresinformationinactiveformCreatesmechanismnotsubjectedtohumanfeelingsEliminatesroutineandunsatisfyingjobsEnhancesorganization’sknowledgebaseGeneratessolutiontospecificproblemsWhyBusinessisInterestedinArtificialIntelligenceARTIFICIALINTELLIGENCEArtificialIntelligence:WhyBuARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEKnowledgeBaseRule-basedExpertSystemRuleBase KnowledgeFramesCapturingKnowledge:ExpertSystemsARTIFICIALINTELLIGENCEKnowledgeBaseCapturingKnowleARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEAIshellInferenceEngineForwardChainingBackwardChainingCapturingKnowledge:ExpertSystemsARTIFICIALINTELLIGENCEAIshellCapturingKnowledge:E圖14-2專家系統(tǒng)架構(gòu)細(xì)部圖圖14-2專家系統(tǒng)架構(gòu)細(xì)部圖專家系統(tǒng)架構(gòu)細(xì)部圖課件ARTIFICIALINTELLIGENCEARTIFICIALINTELLIGENCEKnowledgeengineerSpecialistelicitinginformationandexpertisefromotherprofessionalsTranslatesinformationintosetofrulesforanexpertsystemARTIFICIALINTELLIGENCEBuildinganExpertSystemKnowledgeengineerARTIFICIALIGaleriaKaufhofGermansuperstorechain.Inspectover110,000itemusingclassification.High/lowriskdelivery.CountrywideFundingCorp.Aloan-underwritingfirmUse400ruletoachievesa95%matchwiththeunderwritersARTIFICIALINTELLIGENCEExamplesofSuccessfulExpertSystemsARTIFICIALINTELLIGENCEExampleCase-basedReasoning(CBR)CapturesandstorescollectiveknowledgeRepresentsknowledgeasdatabaseofcasesandsolutionsOrganizationalIntelligence:Case-BasedReasoningARTIFICIALINTELLIGENCECase-basedReasoning(CBR)Orga新問題舊案例修正後方案解決案例案例庫(kù)驗(yàn)證修正後方案提供解決方案校正保留擷取再利用知

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