高教版中職英語(基礎(chǔ)模塊-第3冊(cè))Unit-4《Ill-have-to-have-my-cell-phone-replaced》說課課件

Unit4I’llhavetohavemycellphonereplaced.高等教育出版社中等職業(yè)教育課程改革國家規(guī)劃新教材Period1Unit4I’llhavetohavemyce教材分析教學(xué)目標(biāo)說課流程學(xué)情分析教學(xué)重、難點(diǎn)教法、學(xué)法教學(xué)過程教學(xué)反思教材分析教學(xué)目標(biāo)說課流程學(xué)情分析教學(xué)重、難點(diǎn)教法、學(xué)法教材分析本節(jié)課的教學(xué)內(nèi)容是高等教育出版社出版的《英語》基礎(chǔ)模塊3（第二版）第四單元中的第一課時(shí)，本節(jié)課要求學(xué)生學(xué)習(xí)掌握顧客投訴時(shí)的詞匯、句型以及投訴時(shí)描述的問題和對(duì)問題的處理方式，主要培養(yǎng)就某件事進(jìn)行投訴和處理投訴的口語表達(dá)能力。

教材分析本節(jié)課的教學(xué)內(nèi)容是高等教育出版社出版的《英語》基礎(chǔ)學(xué)情分析本課的教學(xué)對(duì)象是14級(jí)農(nóng)藝班的學(xué)生，共51人,其中男生44人,女生僅7人,男女生比例嚴(yán)重失調(diào)，對(duì)于英語的學(xué)習(xí)積極性不高，且學(xué)生基礎(chǔ)比較薄弱，有厭學(xué)情緒，甚至有疑慮和抵觸的心理。這就要求老師耐心指導(dǎo),設(shè)法創(chuàng)設(shè)情境,以培養(yǎng)學(xué)生的學(xué)習(xí)興趣，從而提高學(xué)習(xí)效率。學(xué)情分析本課的教學(xué)對(duì)象是14級(jí)農(nóng)藝班的學(xué)生，共51人,其中男知識(shí)目標(biāo)能力目標(biāo)情感目標(biāo)教學(xué)目標(biāo)1.學(xué)習(xí)并掌握詞匯complaint,replace,refund,under

2.學(xué)會(huì)使用“...doesn’twork”，wrongwith...”,“I’llhavetohave...replaced.”等描述問題并尋求解決辦法。初步了解并掌握顧客投訴時(shí)描述的問題和對(duì)問題的處理方式。學(xué)習(xí)初步的服務(wù)意識(shí)，能夠以較專業(yè)的方法對(duì)待顧客投訴。bedisappointedat,repairandsoon.“thereissomething

guarantee,知識(shí)目標(biāo)能力目標(biāo)情感目標(biāo)教學(xué)目標(biāo)1.學(xué)習(xí)并掌握詞匯初步了解并教學(xué)重點(diǎn)教學(xué)難點(diǎn)1.顧客投訴所涉及的詞匯和句型。2.顧客投訴時(shí)描述的問題和對(duì)問題的處理辦法。培養(yǎng)就某件事進(jìn)行投訴和處理投訴的口語表達(dá)能力。教學(xué)重點(diǎn)教學(xué)難點(diǎn)1.顧客投訴所涉及的詞匯和句型。培養(yǎng)就某件事創(chuàng)設(shè)學(xué)習(xí)氛圍激發(fā)學(xué)習(xí)欲望增強(qiáng)學(xué)習(xí)興趣任務(wù)設(shè)置法小組合作法情境教學(xué)法創(chuàng)設(shè)問題情境培養(yǎng)問題意識(shí)促進(jìn)思維發(fā)展組織探究活動(dòng)提高實(shí)踐能力培養(yǎng)創(chuàng)新精神教法分析堅(jiān)持以“教師為主導(dǎo)，學(xué)生為主體，任務(wù)為基礎(chǔ)”的教學(xué)策略。理論依據(jù)：創(chuàng)設(shè)學(xué)習(xí)氛圍任務(wù)設(shè)置法小組合作法情境教學(xué)法創(chuàng)設(shè)問題情境組織探合作探究自主學(xué)習(xí)網(wǎng)絡(luò)查詢學(xué)法指導(dǎo)課前預(yù)習(xí)歸納整理合作探究自主學(xué)習(xí)網(wǎng)絡(luò)查詢學(xué)法指導(dǎo)課前預(yù)習(xí)歸納整理教學(xué)過程設(shè)計(jì)自主學(xué)習(xí)探索新知課堂小結(jié)課前預(yù)習(xí)創(chuàng)設(shè)情境課后作業(yè)拓展練習(xí)突破難點(diǎn)小組合作突出重點(diǎn)任務(wù)驅(qū)動(dòng)引導(dǎo)啟發(fā)教學(xué)過程設(shè)計(jì)自主學(xué)習(xí)課堂小結(jié)課前預(yù)習(xí)課后作業(yè)拓展練習(xí)小組合作

1.利用網(wǎng)絡(luò)查資料，初步了解在商場(chǎng)客戶與商家產(chǎn)生糾紛的有聲文件或圖文資料。

2.預(yù)習(xí)課文，試讀對(duì)話，初步了解文章大意。

3.讓學(xué)生指出自己在預(yù)習(xí)課文時(shí)遇到的問題。

學(xué)生課前準(zhǔn)備（詳見附表:學(xué)生預(yù)習(xí)方案）

1.利用網(wǎng)絡(luò)查資料，初步了解在商場(chǎng)客戶與商家產(chǎn)生糾Lead-in(創(chuàng)設(shè)情境，引入新課）Lookatthevideo,justguesswhat’swrongwiththem.Situation1：

Lead-in(創(chuàng)設(shè)情境，引入新課）LookattheLookandmatch.a.Itisbroken.b.Itisthewrongsize.c.Itisstained.d.Somecomponentsaremissing.Situation2Lookandmatch.a.ItisbrokeThinkandlist.

○whenpeoplegetthewronggoods.○whenthereissomequalityproblem.○whenpeoplearenotsatisfiedwiththeservice.○whentheclerkisnotpolite.○whenthegoodsaredamaged.

○whenthegoodsaredelayed.

○whenthereissthwrongwiththegoods.

Task1Thinkandlist.○whenpeopleStaff:Goodmorning!HowcanIhelpyou,sir?Tim:I’llhavetohavemycellphonereplaced.Iboughtthiscellphoneinyourshopbutthereseemstobesomeproblemwiththebattery.Staff:What’stheproblem?Tim:Thepowerofthecellphonecannotlastforawholeday.Staff:Areyousureyouhavemadeafullchargeforyourcellphone?Tim:Yes.Staff:Whendidyoubuythiscellphone?Tim:Iboughtitthreedaysagoandit’sstillunderguarantee.I’mverydisappointedatitsquality.Staff:I’msosorryfortheinconveniencewehavecausedyou.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?Tim:OK.Hereyouare.Staff:We’llgetthiscellphoneexchangedforyouinnotime.Tim:Thankyou.對(duì)話原文Listen,readandunderline.Staff:Goodmorning!HowcanIReadandcomplete.再讀對(duì)話，回答問題

1.WhydoesTimgototheshop?2.What’s

wrongwiththecellphone?

3.WhendoesTimbuyit?

4.HowdoesTimlikethecellphone?

5.WillthestaffgiveTimarefundorareplacement?Task2?

1.Iboughtthiscellphoneinyourshopbutthereseemsto

besomeproblemwiththebattery.

2.Thepowerofthecellphonecannotlastforawholeday.

3.Iboughtit…andit’sstillunderguarantee.

4.I’mverydisappointedat….

5.We’llgetthiscellphoneexchangedforyouinnotime.Guideandcomplete.(教師引導(dǎo)，學(xué)生思考)Readandcomplete.再讀對(duì)話，回答問題1Sentencestraining:(1)Ibought這部手表inyourshopbutitdoesn’t

workverywell.(2)Thiscomputer有問題andwhenI

玩游戲yesterday,Ifoundit總是死機(jī)

.(3)Iboughtit兩個(gè)月前

andit’s仍在保質(zhì)期內(nèi).(4)I’mverydisappointedat你們的售后服務(wù)

.(5)I’drather換一雙鞋子

,please.Task3Sentencestraining:(1)IboughLookandtalk.兩人一組，根據(jù)下面的圖片，用所給句型對(duì)話。A:I’llhavetohavethis_______________________________.B:Whatistheproblem?A:Iboughtthisinyourshopbut

______________________.B:_______________________________________________.Task4Lookandtalk.A:I’llhavetReadandcomplete.

Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Goodmorning!HowcanIhelpyou,sir?I’llhavetohavethisTV_______.What’stheproblem?IboughtthisTVinyourshopbutthereis____________withit.Whendidyoubuyit?Iboughtitoneweekago.I’mvery___________atitsquality(質(zhì)量).I’msorry.Wouldyoulikea________?No,IwanttohavethisTV________.Noproblem,sir.We’llgetitexchangedforyouinnotime(馬上).Thankyou.replaceddisappointedrefundreplacedsomethingwrong拓展練習(xí),突破難點(diǎn)Readandcomplete.

Clerk:GoodReadandcomplete.

Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Goodmorning!HowcanIhelpyou,sir?I’llhavetohave________________.What’stheproblem?IboughtthisT-shirtinyourshopbut___________size.Whendidyoubuyit?Iboughtitoneweekago.I’mvery___________atitsquality.I’msorry.Wouldyoulikea________?No,Iwantto_____________.Noproblem,sir.We’llgetitexchangedforyouinnotime.Thankyou.disappointedrefundthe

T-shirt

replacedit

is

of

the

wronghave

it

replacedReadandcomplete.

Clerk:GoodLookbackLookbackSummary（課堂小結(jié)）1)Keywords＆expressions:

battery,replace,damage,inconvenience,receipt,quality,refund,exchange,have…replaced,beunderguarantee,be

disappointedatandsoon.2)Sentencepatterns:a.…doesn’tworkandwhenI…yesterday,Ifound…b.Iboughtit…andit’sstillunderguarantee.c.I’mverydisappointedat….d.I’dratherhave…replaced/getarefund.Summary（課堂小結(jié)）1)Keywords＆expreHomework1.Lastweekyouboughtanewwatchfromthesuper-market.Butnowyoufinditdoesn’tworkwell.Soyougotothesupermarkettoaskforarefund.Makeadialoguewithyourparterusingwhatwehavelearntinthisperiod.2.Finishthetasks1、2、3onpage29onyourexercisesbook.Homework1.Lastweekyoubought教學(xué)反思

本節(jié)課以我們生活中經(jīng)常遇到的投訴問題為主線展開英語教學(xué)，在教學(xué)過程中通過創(chuàng)設(shè)情境，增強(qiáng)了學(xué)生的學(xué)習(xí)興趣。在情境中引入問題，設(shè)置任務(wù)，調(diào)動(dòng)學(xué)生的積極性，充分體現(xiàn)了學(xué)生的主體地位，同時(shí)利用信息化教學(xué)手段，增強(qiáng)了教學(xué)的直觀性和趣味性。不足：通過教學(xué)反饋，本節(jié)課在某些問題的思考和解答過程中沒有給學(xué)生足夠的時(shí)間去認(rèn)真思考和討論，從而沒有產(chǎn)生出“信息鏈”，有點(diǎn)急于求成，顯得過于匆忙。教學(xué)反思

本節(jié)課以我們生活中經(jīng)常遇到的投訴問題為主線展開英語Thankyou!Thankyou!Unit4I’llhavetohavemycellphonereplaced.高等教育出版社中等職業(yè)教育課程改革國家規(guī)劃新教材Period1Unit4I’llhavetohavemyce教材分析教學(xué)目標(biāo)說課流程學(xué)情分析教學(xué)重、難點(diǎn)教法、學(xué)法教學(xué)過程教學(xué)反思教材分析教學(xué)目標(biāo)說課流程學(xué)情分析教學(xué)重、難點(diǎn)教法、學(xué)法教材分析本節(jié)課的教學(xué)內(nèi)容是高等教育出版社出版的《英語》基礎(chǔ)模塊3（第二版）第四單元中的第一課時(shí)，本節(jié)課要求學(xué)生學(xué)習(xí)掌握顧客投訴時(shí)的詞匯、句型以及投訴時(shí)描述的問題和對(duì)問題的處理方式，主要培養(yǎng)就某件事進(jìn)行投訴和處理投訴的口語表達(dá)能力。

教材分析本節(jié)課的教學(xué)內(nèi)容是高等教育出版社出版的《英語》基礎(chǔ)學(xué)情分析本課的教學(xué)對(duì)象是14級(jí)農(nóng)藝班的學(xué)生，共51人,其中男生44人,女生僅7人,男女生比例嚴(yán)重失調(diào)，對(duì)于英語的學(xué)習(xí)積極性不高，且學(xué)生基礎(chǔ)比較薄弱，有厭學(xué)情緒，甚至有疑慮和抵觸的心理。這就要求老師耐心指導(dǎo),設(shè)法創(chuàng)設(shè)情境,以培養(yǎng)學(xué)生的學(xué)習(xí)興趣，從而提高學(xué)習(xí)效率。學(xué)情分析本課的教學(xué)對(duì)象是14級(jí)農(nóng)藝班的學(xué)生，共51人,其中男知識(shí)目標(biāo)能力目標(biāo)情感目標(biāo)教學(xué)目標(biāo)1.學(xué)習(xí)并掌握詞匯complaint,replace,refund,under

2.學(xué)會(huì)使用“...doesn’twork”，wrongwith...”,“I’llhavetohave...replaced.”等描述問題并尋求解決辦法。初步了解并掌握顧客投訴時(shí)描述的問題和對(duì)問題的處理方式。學(xué)習(xí)初步的服務(wù)意識(shí)，能夠以較專業(yè)的方法對(duì)待顧客投訴。bedisappointedat,repairandsoon.“thereissomething

guarantee,知識(shí)目標(biāo)能力目標(biāo)情感目標(biāo)教學(xué)目標(biāo)1.學(xué)習(xí)并掌握詞匯初步了解并教學(xué)重點(diǎn)教學(xué)難點(diǎn)1.顧客投訴所涉及的詞匯和句型。2.顧客投訴時(shí)描述的問題和對(duì)問題的處理辦法。培養(yǎng)就某件事進(jìn)行投訴和處理投訴的口語表達(dá)能力。教學(xué)重點(diǎn)教學(xué)難點(diǎn)1.顧客投訴所涉及的詞匯和句型。培養(yǎng)就某件事創(chuàng)設(shè)學(xué)習(xí)氛圍激發(fā)學(xué)習(xí)欲望增強(qiáng)學(xué)習(xí)興趣任務(wù)設(shè)置法小組合作法情境教學(xué)法創(chuàng)設(shè)問題情境培養(yǎng)問題意識(shí)促進(jìn)思維發(fā)展組織探究活動(dòng)提高實(shí)踐能力培養(yǎng)創(chuàng)新精神教法分析堅(jiān)持以“教師為主導(dǎo)，學(xué)生為主體，任務(wù)為基礎(chǔ)”的教學(xué)策略。理論依據(jù)：創(chuàng)設(shè)學(xué)習(xí)氛圍任務(wù)設(shè)置法小組合作法情境教學(xué)法創(chuàng)設(shè)問題情境組織探合作探究自主學(xué)習(xí)網(wǎng)絡(luò)查詢學(xué)法指導(dǎo)課前預(yù)習(xí)歸納整理合作探究自主學(xué)習(xí)網(wǎng)絡(luò)查詢學(xué)法指導(dǎo)課前預(yù)習(xí)歸納整理教學(xué)過程設(shè)計(jì)自主學(xué)習(xí)探索新知課堂小結(jié)課前預(yù)習(xí)創(chuàng)設(shè)情境課后作業(yè)拓展練習(xí)突破難點(diǎn)小組合作突出重點(diǎn)任務(wù)驅(qū)動(dòng)引導(dǎo)啟發(fā)教學(xué)過程設(shè)計(jì)自主學(xué)習(xí)課堂小結(jié)課前預(yù)習(xí)課后作業(yè)拓展練習(xí)小組合作

1.利用網(wǎng)絡(luò)查資料，初步了解在商場(chǎng)客戶與商家產(chǎn)生糾紛的有聲文件或圖文資料。

2.預(yù)習(xí)課文，試讀對(duì)話，初步了解文章大意。

3.讓學(xué)生指出自己在預(yù)習(xí)課文時(shí)遇到的問題。

學(xué)生課前準(zhǔn)備（詳見附表:學(xué)生預(yù)習(xí)方案）

1.利用網(wǎng)絡(luò)查資料，初步了解在商場(chǎng)客戶與商家產(chǎn)生糾Lead-in(創(chuàng)設(shè)情境，引入新課）Lookatthevideo,justguesswhat’swrongwiththem.Situation1：

Lead-in(創(chuàng)設(shè)情境，引入新課）LookattheLookandmatch.a.Itisbroken.b.Itisthewrongsize.c.Itisstained.d.Somecomponentsaremissing.Situation2Lookandmatch.a.ItisbrokeThinkandlist.

○whenpeoplegetthewronggoods.○whenthereissomequalityproblem.○whenpeoplearenotsatisfiedwiththeservice.○whentheclerkisnotpolite.○whenthegoodsaredamaged.

○whenthegoodsaredelayed.

○whenthereissthwrongwiththegoods.

Task1Thinkandlist.○whenpeopleStaff:Goodmorning!HowcanIhelpyou,sir?Tim:I’llhavetohavemycellphonereplaced.Iboughtthiscellphoneinyourshopbutthereseemstobesomeproblemwiththebattery.Staff:What’stheproblem?Tim:Thepowerofthecellphonecannotlastforawholeday.Staff:Areyousureyouhavemadeafullchargeforyourcellphone?Tim:Yes.Staff:Whendidyoubuythiscellphone?Tim:Iboughtitthreedaysagoandit’sstillunderguarantee.I’mverydisappointedatitsquality.Staff:I’msosorryfortheinconveniencewehavecausedyou.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?Tim:OK.Hereyouare.Staff:We’llgetthiscellphoneexchangedforyouinnotime.Tim:Thankyou.對(duì)話原文Listen,readandunderline.Staff:Goodmorning!HowcanIReadandcomplete.再讀對(duì)話，回答問題

1.WhydoesTimgototheshop?2.What’s

wrongwiththecellphone?

3.WhendoesTimbuyit?

4.HowdoesTimlikethecellphone?

5.WillthestaffgiveTimarefundorareplacement?Task2?

1.Iboughtthiscellphoneinyourshopbutthereseemsto

besomeproblemwiththebattery.

2.Thepowerofthecellphonecannotlastforawholeday.

3.Iboughtit…andit’sstillunderguarantee.

4.I’mverydisappointedat….

5.We’llgetthiscellphoneexchangedforyouinnotime.Guideandcomplete.(教師引導(dǎo)，學(xué)生思考)Readandcomplete.再讀對(duì)話，回答問題1Sentencestraining:(1)Ibought這部手表inyourshopbutitdoesn’t

workverywell.(2)Thiscomputer有問題andwhenI

玩游戲yesterday,Ifoundit總是死機(jī)

.(3)Iboughtit兩個(gè)月前

andit’s仍在保質(zhì)期內(nèi).(4)I’mverydisappointedat你們的售后服務(wù)

.(5)I’drather換一雙鞋子

,please.Task3Sentencestraining:(1)IboughLookandtalk.兩人一組，根據(jù)下面的圖片，用所給句型對(duì)話。A:I’llhavetohavethis_______________________________.B:Whatistheproblem?A:Iboughtthisinyourshopbut

______________________.B:_______________________________________________.Task4Lookandtalk.A:I’llhavetReadandcomplete.

Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Goodmorning!HowcanIhelpyou,sir?I’llhavetohavethisTV_______.What’stheproblem?IboughtthisTVinyourshopbutthereis____________withit.Whendidyoubuyit?Iboughtitoneweekago.I’mvery___________atitsquality(質(zhì)量).I’msorry.Wouldyoulikea________?No,IwanttohavethisTV________.Noproblem,sir.We’llgetitexchangedforyouinnotime(馬上).Thankyou.replaceddisappointedrefundreplacedsomethingwrong拓展練習(xí),突破難點(diǎn)Readandcomplete.

Clerk:GoodReadandcomplete.

Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Goodmorning!HowcanIhelpyou,sir?I’llhavetohave________________.What’stheproblem?IboughtthisT-shirtinyourshopbut___________size.Whendidyoubuyit?Iboughtitoneweekago.I’mvery___________atitsquality.I’msorry.Wouldyoulikea________?No,