銀行營業(yè)廳常用服務英語

銀行營業(yè)廳常用服務英語2016年CommonspokenEnglishinlobbyservice大堂服務常用口語CommonspokenEnglishincounterservice柜面服務常用口語總目錄大堂服務常用口語GreetingtheCustomers招呼客戶CustomerDeparture客戶離開Orientation指引Information信息FormFilling填寫表格ATMservice自助服務CardSwallowed吞卡CardLost遺失卡GreetingtheCustomers招呼客戶1WelcometoBankofChinaCiticBank!歡迎光臨中信銀行CanyouspeakChinese?CanyouspeakEnglish?請問您講中文嗎?請問您講英文嗎?Goodmorning!早上好Goodafternoon!下午好CanIhelpyou?WhatcanIdoforyou?有什么能幫您的嗎?Whatbankingservicesdoyouneed?請問您想辦理什么業(yè)務?Anyothertransactiondoyouneed?您還要辦理其他業(yè)務嗎?對話示范WelcometoBankofofChinaCiticBank!CanIhelpyou?歡迎來到中信銀行,我能幫您做點什么?I’dliketoopenasavingsaccount.我想開個儲蓄賬戶。CanyouspeakChinese?你會說漢語嗎?Alittle.會一點兒。Anyothertransactiondoyouneed?還有其他業(yè)務需求嗎?No,justthis.沒有了,就這些。CustomerBankClerkCustomerDeparture客戶離開2Thankyou,goodbye!謝謝,再見。Seeyounexttime!再見!Thankyouforcoming!謝謝您的光臨!Besureyoudidnotforgetanything.請不要忘記您的隨身物品。IhopeyouwillenjoyyourstayinChina.我希望您在中國度過一段快樂的時光。Wishyouahappylife!祝您生活愉快!Wishyourworksmoothly!祝您工作順利!Wishyougoodhealth!祝您身體健康!對話示范Haveyoufinishedyourbusiness?您的業(yè)務都辦理完畢了嗎?Yes.是的。Pleasebringyourbelongingswithyou.請攜帶好隨身物品。Ok.好的。Recentlytheweatheriscold,payattentiontokeepwarm!Lookingforwardtoyournextvisit最近天氣比較冷,注意保暖哦!歡迎再次光臨!Thankyou.Goodbye!謝謝,再見!CustomerBankClerkOrientation指引3Youhavetofilloutthisapplicationformfirst.首先,您得填好這張申請表。Pleasetakethisnumber,whenyournumberwillbecalledpleasegotothecounter請拿號,叫到號時請到相應柜臺辦理業(yè)務。Pleaselineup.請排好隊。Thisisyourturn,pleasegoto1/2/3/4counter.到您了,請到1/2/3/4柜臺辦理。Wouldyoupleaseshowmeyourcard?請出示您的卡。Pleasefollow-me.請跟我來。Pleasewaitforamoment.請稍候。Iwillgetyourdollarswhileyouarefillingthisout.當您填表的時候,我會為您準備好美元。對話示范Pleasetakethisnumberandwaitforamoment.請取號后稍等。Ok.好的。What'syourlinenumber?您的排隊號碼是多少?Number345.345號。Thisisyourturn,pleasegotocounter1.Pleasefollow-me.輪到您了,請到1號柜臺,請隨我來。Great.太好了。CustomerBankClerkInformation信息4Sorry,wedonothavethisserviceinourBank,pleasegotoBankofChinaorIndustrial&CommercialBankofChina對不起,我行不能辦理這種業(yè)務,請前往中國銀行或工商銀行辦理。Sorry,Idonotunderstand對不起,我無法理解您的意思。LetmecallacolleaguewhocanspeakEnglish,andhewillhelpyou.我會打電話給我的同事,他會講英文,能幫您翻譯。Pleaseletmehelpyoutocallourcustomer-service,theyprovideEnglish-Speakingservices請讓我?guī)湍鷵艽蛭覀兊目头娫?他們提供英語服務。Pleasegivemeyourtelephonenumber,andoneofourcolleagueswhocanspeakEnglishwillcontactyoulater.請留下您的聯(lián)系方式,我們同事會與您聯(lián)系,他會講英文。Sinceyouaredepositingforotherpeople,youneedtoprovidebothofyourIDsorpassports.為別人代辦存款需要您出示兩人的身份證或護照。WouldyouliketoleaveyourtelephonenumberwithussothatIcangiveyouacallassoonasthemoneyisok?請留下您的電話號碼,款項一到賬我就給您打電話。FormFilling填寫表格5Pleasesignyournameonthedottedline.請您把名字簽在線上面。Whereisyourcurrentvalidvisaonyourpassport?請問您護照的有效簽證在哪里。Couldyouplsfilloutthisformandsignit.請?zhí)顚戇@張表格并簽名。Pleasetellmeyournameinthecorrectorder.請以正確的順序告訴我您的姓名。Pleasesignyournameontherightsideofthememo.請您在兌換水單的右下角簽名?Youcanfindthepenandthedepositsliponthetableoverthere.筆和存款單在那邊的桌子上。Pleasesignhere.請在這里簽名。Wouldyoupleasefillinthedepositingform,givingthesumofmoneyyou‘regoingtodepositaswellasyourname,addressandemployer?請?zhí)顝埓婵顔?寫明要存的數(shù)額以及你的姓名,地址和工作的單位,好嗎?Couldyoupleasefilloutthatformincludingyourname,address,passport,etc.請您在這張表格上填寫您的姓名、地址、護照等信息。對話示范Oh,Isee.噢,我明白了。Pleasefillinthisexchangememowithyourname,passportmunberandthesumofmoneyyouwanttochange.請在這個兌換稅單中填上您的姓名、護照號碼和您想要兌換的數(shù)量。OK.ShouldIkeepthecopyofthememobeforeIleaveChina?好的。在我離開中國之前,我是否要保存兌換稅單的副本?Sure.Youshouldkeepitinasafeplace,becauseyouneedtoshowittotheinspectorwhenyoucrosstheborder.當然,您應該保存好兌換稅單,因為在您國境時要向檢查人員出示它。Isee.我知道了。Also,ifyouwanttoreconvertanyunusedRMBintoforeignexchangewhenyouleaveourcountrywithin6months,you’llneedtosubmitthistothebank.還有,當您在六月內(nèi)離開中國時,如果您想沒有用完的人民幣換回外匯,您需要把兌換稅單交給銀行。Thankyoufortheinformation.謝謝您的提示。CustomerBankClerkATMservice自助服務6IfyoudonotwanttowaityoucandothistransactiononourATM.如果您不想排隊,您可以在我們的ATM機上操作。Pleasefollowme,IwillassistyoutouseourATM請跟我來,我會幫助您進行ATM操作。YoucanwithdrawmoneyfromourATM您可以在我們的ATM機上提取現(xiàn)金。IfyouhaveanaccounthereyoucandepositmoneyusingourATM.如果您有我行的賬戶,您可以在我們的ATM機上存錢。IfyouwanttokonwthefeeofusingtheATM,plscontanttheissuingbankofyourcard.如果要了解用ATM的費用,您應該與您的發(fā)卡行聯(lián)系。對話示范MayIhelpyou?我能為您做點什么?Iwithdraw5000yuan.我取5000元。Isuggestyouusetheself-servicetellermachines,savingtimeandconvenience.我建議您使用自助取款機,省時又方便。ButIwon'tdoit.只是我不會操作呢。Veryeasytooperate,letmeguideyoutouseit.很容易操作的,讓我來指導您使用吧。Thankyouverymuch!非常感謝!Pleaseinsertyourbankcard,andfollowtheinstructionsonthescreen.請插入您的銀行卡,按照屏幕提示操作就好了。Likethis?是這樣操作嗎?YesDon'tworry,seethescreentips!是的。不要著急,看清屏幕提示哦!Well,it'sreallynotthathard.好的,確實不難啊。CustomerBankClerk拓展詞匯?自動存取款機?AutomaticDepositandWithdrawalMachine?自動取款機?AutomaticTellerMachine?多媒體查詢機?Multi-mediaCheckingMachine?自助服務終端?Self-helpServiceTerminal?暫停服務,請稍后?OutofService,PleaseWait?請刷卡?PleaseSwipeCard?交易結束?Transactionend?退出、取卡或存折?Exit,takecardorpassbook?操作指南?OperationInstructions?插卡?Insertcard?緊急按鈕?EmergencyButton?核對戶名?CheckUsername?放入現(xiàn)金?PutinBanknote?核對張數(shù)、金額?Checkupnumberofsheets,account?確認存款?Confirmthedeposit?輸入密碼?KeyinPINCardLost遺失卡7Ifyouloseyourcard,pleasecontactwithourcustomer-servicecenter如果您遺失了您的卡,請立刻與我們的客服聯(lián)系。Ifyouloseyourbankbook,youhavetoreportalossassoonaspossible.如果您的存折丟了,您必須馬上掛失。Youmayalsoreportthetemporarylossbyusingourtelephonebankingservice.電話銀行也可以進行賬戶的臨時掛失。Itdoesn'tmatteralotifyoureallycan'trememberitnow.如果您現(xiàn)在真的記不住,也沒有很大關系。We'llhavetoconfirmyouridentification.我們必須確認您的身份。We'lltransferyourdeposittoanewaccountandgiveyouanewpassbook.我們會把您的存款移到一個新的賬戶,并給您一個新的存折。Ifyoureallycannotprovideyouraccountnumber,wecaninquireaboutitaccordingtoyouridentitycardorpassport.您如果確實無法提供賬號,我們只能先按您的證件號碼進行查詢。Butyouhavetoprovideussomebasicinformationaboutyouraccount,suchastheaccountbalanceortheopeningdate.您需要提供賬戶的有關要素信息,例如賬戶余額、開戶日期等。對話示范MayIhelpyou?我能為您做點什么?Ican'tfindmycard.我的卡找不到了。Whendidyouloseit?您什么時候丟的呢?Idon'tknowmuchaboutit.我也不太清楚。Don'tworry,I'llhelpyoumakeatelephonereport.Ifyoudon'tneedthecard,Isuggestyoudofirsttemporaryloss.您別著急,我馬上幫您做個電話掛失吧。如果您不急用卡,我建議您先做臨時掛失。Ihaveanurgentneed.我有急用的。Nevermind,I‘lldothatforyounowofficiallyforcardloss,.Atthesametimetoapplyforanewcard.沒關系,那我現(xiàn)在就為您辦理正式掛失,同時辦理補卡吧。Thankyou.ThisismyIDcard.謝謝,這是我的身份證。CustomerBankClerkCardSwallowed吞卡8IfyourcardisswallowedbyourATM,couldyoupleaseletmeknowwhichone?您能告訴我是哪臺ATM機吞了您的卡嗎?Whichbankistheissuerofyourcard?您的發(fā)卡行是哪家銀行?Couldyoupleaseletmeknowthenameonthecardorthecardnumber?能告訴我持卡人的姓名或卡號嗎?Unfortunatelywecannotreturnthecardnow,couldyougivemeyourtelephonenumberandwewillcontactyoulater.很抱歉我們現(xiàn)在不能立即將卡片交還給您,您能留下您的電話號碼嗎?我們會與您聯(lián)系何時能拿到卡。對話示范MayIhelpyou?我能為您做點什么?MycardwasswallowedbyATM,butthemoneydidn'tcomeout.我的卡被ATM吞了,但錢沒有取出來。Isthatyourowncard?請問是您本人的卡嗎?Yes.是的。Icanhelpyoucheckifthereisadeduction.那我?guī)湍樵円幌率欠窨劭盍?。Thankyou.ThisismyIDcard.謝謝,這是我的身份證。Uponinquiry,yourpaymenthasbeenmade,butwewillreturnittoyourcardinthethreeworkingdays.經(jīng)查詢,您的款已經(jīng)扣了,不過我們會在三個工作日將扣款返還到您的卡上。OK.好的。CustomerBankClerk柜面服務常用口語Secretcode密碼ForeignExchange貨幣兌換CardApplication申請辦卡Withdrawal取現(xiàn)Deposit存款Fees費用ChangingNotes換錢ModifyingInfoemation修改信息TransferRemittance轉(zhuǎn)賬匯款ForeignExchange貨幣兌換9WhatistheexchangeratetodayagainstRMByuan?今天人民幣的匯率是?Today’ssellingrateforRMBinnotesis……今天的人民幣賣出牌價是……Ifyoucanwaitamoment,I'llfindouttheratesofexchange.請等一會兒,我查一下兌換率。Ourbuyingratefornotestodayis610RMByuanper100dollars.今天的現(xiàn)鈔買入價是每100美元兌換610元人民幣Youcanchecktheexchangerateontheconversiontablethere您可以在那邊的牌價臺上核對兌換匯率Iamsorry,unfortunatelywecannothandletheexchangeofthiscurrency,couldyoupleasegotoanybranchofBankofChina.非常抱歉,我們這里不兌換這種貨幣,您可以去中國銀行的分支機構辦理。Whichcurrencydoyouwanttochange?Pleasetellmehowmuchyouwouldliketochange.您想換的是什么貨幣?請告訴我你要換多少?ForeignExchange貨幣兌換9HowmuchoftheremittancewouldyouliketoconvertintoJapaneseYen?你要把多少匯款換成日元?Duetorestriction,wecanonlyexchangeamaximumofUSD5000.00perday.根據(jù)規(guī)定,您每天兌換的最大金額為5000美元。Thisisanexchangememo.Pleasefillinyournameandamountyouwanttochange.這是兌換水單。請?zhí)钌夏男彰湍獌稉Q的金額。DoyouwanttochangewhichkindofcurrencyintoRMB?您想將何種貨幣兌換成人民幣?Whichdenominationdoyouneed?您想要什么面值的貨幣?IfyouhaveunusedRMBwhenyouleaveChina,youmaychangeitbackintoforeigncurrencybysubmittingtheexchangememo.如果您要離開中國時,有沒有用完的人民幣,您可以通過提交兌換水單把它們換成外匯。對話示范Oh,Isee.噢,我明白了。Pleasefillinthisexchangememowithyourname,passportmunberandthesumofmoneyyouwanttochange.請在這個兌換稅單中填上您的姓名、護照號碼和您想要兌換的數(shù)量。OK.ShouldIkeepthecopyofthememobeforeIleaveChina?好的。在我離開中國之前,我是否要保存兌換稅單的副本?Sure.Youshouldkeepitinasafeplace,becauseyouneedtoshowittotheinspectorwhenyoucrosstheborder.當然,您應該保存好兌換稅單,因為在您國境時要向檢查人員出示它。Isee.我知道了。Also,ifyouwanttoreconvertanyunusedRMBintoforeignexchangewhenyouleaveourcountrywithin6months,you’llneedtosubmitthistothebank.還有,當您在六月內(nèi)離開中國時,如果您想沒有用完的人民幣換回外匯,您需要把兌換稅單交給銀行。Thankyoufortheinformation.謝謝您的提示。CustomerBankClerkCardApplication申請辦卡10Ifyouwanttoobtainacardhere,pleasefilloutthisapplication.如果您想申請辦卡,請您填寫這張表格。MayIseeyourpassportplease?/Plsshowmeyourpassport.請出示您的護照。Pleasetellmeyourname,address,phonenumber.請告訴我您的姓名、地址和電話號碼。YoushoulddepositaminimumofRMB10.00toobtainthecard您要開卡最少要存10元人民幣。Theannualcostofourdebitcardisfree.借記卡是不需要支付年費的。Pleaserememberyourcodenumberandkeepitsecret.請記住您的密碼,并且保密。MayIhaveyourIDcard,please?我可以看看您的身份證嗎?Wouldyoumindshowingmeyourpassport?可以看看您的護照嗎?It'snotsafetocarrylargesumsofcash.攜帶大額現(xiàn)金總還是不太安全。YoumaymakewithdrawalsfromtheaccountatanytimeCardApplication申請辦卡10Couldyoutellmehowtoopenanaccount?您能告訴我如何開戶么?Whichkindofaccountdoyouwanttoopen?Acurrentaccountorfixed-termaccount?您想開什么類型的賬戶?活期還是定期?Pleasefilloutthisformtoopentheaccount您要開戶請?zhí)顚戇@張表格。Forwhichpurposeyouopenthisaccount?您為什么要開這個賬戶?WouldyouliketoapplyforE-Bankingaswell?您想申請開通網(wǎng)銀嗎?Doyouwanttorequestacard?您需要辦卡嗎?Ifyouwanttoopenanaccounthere,youneedtohaveanaddressinChina.如果您要開賬戶,您需要提供您在中國的住址。DoestheotherpartyopenacurrentaccountinChina對話示范MayIhelpyou?我能為您做點什么?Iwanttoopenanaccount.我想開立一個賬戶。Whichkindofaccountdoyouwant?您要開什么樣的賬戶?Whichkindofaccountdoyouhave?你們都有哪種賬戶?Wehavecheckingaccountsandsavingsaccounts.我們有活期存款賬戶和儲蓄存款賬戶。IwanttobeabletogetmoneywheneverIneedit.我希望在需要錢的時候可以隨時領取。Thenyouneedacheckingaccount.那么,您需要的是活期存款賬戶。Whatistheprocedureforopeninganaccount?開戶要辦什么手續(xù)?Youhavetofilloutthisapplicationformfirst.首先,您得填好這張申請表。Isthereanyminimumforthefirstdeposit?有最低起存存款額嗎?Ourminimumdepositforacurrentsavingsaccountis10yuan.我們的活期儲蓄賬戶的最低存款額是10元。Howmuchdoyouchargeforeachaccount?每個賬戶收費多少?Openinganaccountisfreeofcharge,butyouhavetodeposit10yuanforaninitialdeposit.開戶不需要手續(xù)費,但您得先存10元起存額。Oh,Isee.哦,我明白了。CustomerBankClerkWithdrawal取現(xiàn)11Unfortunatelywiththiscardyoucannotwithdrawmoney,pleaseuseourATM很抱歉這張卡不能取款,請使用我們的ATM機。Howmuchdoyoudeposit/withdraw?請問您要存/取多少金額?Fromwhichaccountdoyouwanttotakethismoney?請問您要從哪個賬號中取款?ThebalanceonyouraccountisfivethousandsixhundredUSdollars.您的賬面余額為5600美元。WhatifIoverdraw?如果透支了怎么辦?Yourbalanceisnotsufficient.您的賬戶余額不足。YouonlyhavesixhundredandtwoYuaninyouraccount.您的賬戶余額只有602元。Hereisthecashyouwishtowithdraw.這是您想取的錢。Withdrawal取現(xiàn)11Youmaywithdrawyourtimedepositbeforethematurity.Buttheinterestwouldbeappliedattherateofcurrentaccount.您可以提前支取定期存款,但利息只能按活期存款利率計算。YouneedtoprovideyourIDcardorpassporttowithdrawyourtimedepositbeforematurity.辦理提前支取時,您必須出示身份證或護照。Youmaywithdrawpartofthedepositbeforematurity.Butneedtoprovideyouridentitycardorpassport.您可以部分提前支取。但需要您帶上身份證或護照。Youcanwithdrawpartofthetimedepositbeforematurityonlyonce.Afterthat,ifyoustillneedtowithdrawmoneybeforematurity,youhavetowithdrawtherestamount.Andtheinterestwould部分提前支取只能辦理一次。辦理后,您如果在到期日前還需要取款,就只能全部取出。利息按活期利率對話示范Hello,mayIchangesomemoneywithmyMasterCard?您好,我可以從我的萬事達卡中兌換一些錢嗎?Yes,youcan.Wouldyoupleaseshowmeyourcard?可以。請出示您的卡。Hereitis.給您。Howmuchdoyouwanttodraw?您想取多少?Isitpossibleformetodraw1,000USdollars?我可以取一千美元嗎?Yes,thatcanbedone.是的,可以。Then,I’lldrawasumof1,000dollars,andchangethemintoRMB.那么,我就取一千美元,并把它們換成人民幣。MayIhaveyourIDcard,please?可以看看您的身份證嗎?Here’smypassport.這是我的護照。Pleasewaitforawhile.HereisyourChineseyuanfor1,000dollars.Pleasecheckthem.請稍侯。這是您的一千美元的人民幣,請核對。Thanksalot.十分感謝。Youarewelcome.您太可氣了。CustomerBankClerkDeposit存款12Howmuchdoyouwanttodepositonyouraccount?請問您要存多少錢?Onwhichaccountdoyouwanttodepositthismoney?請問您要存到哪個賬號?YoucanuseourATMifyouwanttodepositmoneyonyourBankof**account.如果您要在**銀行賬號中存款,您可以使用我們的ATM機。Pleasesignhere請在這里簽名。Youmaymakewithdrawalsfromtheaccountatanytimeifit'sacurrentaccount.如果開活期賬戶,您可以隨時取款。Hereisyourpassbook.Pleasebringitwithyouwhenyoudepositorwithdrawmoney.這是你的存折,存取款時請帶來。Sinceyouaredepositingforothers,youneedtoprovidebothparties’IDsorpassports.為別人代辦存款需要您出示兩人的身份證或護照。對話示范Goodmorning,madam.WhatcanIdoforyou?上午好,夫人。我能為您做點什么?Iwanttodeposit5,000yuaninyourbank.我想存五千元。Whichkindofaccountdoyouwant,currentaccountorfixedaccount?您想要什么賬戶,存活期的還是存定期的?I’mnotsure.Pleasetellmetheinterestrates.Willyou?我不知道。請告訴我利率,好嗎?Noproblem.Foracurrentaccount,therateis1%foroneyear.Butforafixedaccount,it’s2.3%perannumatpresent.沒問題。對于活期賬戶,利率是每年1%,但定期賬戶,利率目前每年2.3%。Oh,they’requitedifferent.I’dliketohaveafixedaccount.它們很不一樣啊。我想要一個定期賬戶。Here’syourBankbook.TheInterestisaddedtoyouraccounteveryyear.這是您的存折。每年利息都加到您的存款當中。Thanksforyourhelp.謝謝您的幫助。CustomerBankClerk31Secretcode密碼13Pleaseenterthepasscodeofyouraccount.請您輸入賬戶密碼。Thepasscodeofyouraccountcanbeanynumberofsixdigits.賬戶密碼可以是任意六位的。I'msorry,thepasscodeyouentereddoesnotmatchtheoneyouregistered./I'msorry,thepasscodeiswrong/uncorrect.抱歉,您輸入的密碼不正確。I'mafraidyoucannotwithdrawthemoneyifthepasscodeisnotcorrect.密碼不正確您就無法取款。Maybeyouenteredawrongnumber.Don'tworry,haveanothertry.您是不是輸錯密碼了?請不要著急,再試一次。Wecannotseeyourpasswordonthescreenandwecannotmakeinquiryofit.Ifyoudoforgetyourcode,youhavetoreportforalossofyourcode.我們看不到您的密碼,而且也無法查詢。如果您真的忘了密碼,就只能辦理密碼掛失。32對話示范Iwanttodeposit5,000yuaninyourbank.我想在你們銀行存五千元。Wehavecurrentsavingsaccount,timesavingsaccountandlargedeposit.Andwehavecurrentaccountandfixedaccount.我們提供活期存款、定期存款和大額存款。我們有活期賬戶和定期賬戶。Isee.I’dliketohaveacurrentsavingsaccount.我明白了,我要開一個活期賬戶。Pleasesetthesixdigitpasswordfortheaccount.請設置六位數(shù)的賬戶密碼。OK.好了。Here’syourbankbook.Pleaserememberyourcodenumberandkeepitsecret.這是您的存折。請記住您的密碼,并且保密。Thanksforyourhelp.謝謝您的幫助。BankClerk:It’smypleasure.很榮幸。CustomerBankClerk33Fees手續(xù)費14Thereisnoservicechargetoopenanaccount.開戶不用收取手續(xù)費。Youmaypaysomeservicechargeforsometransactions,forexemplewithdrawingmoneywithyourcardfromotherbank有些交易您可能需要支付手續(xù)費,例如在他行提取現(xiàn)金。TheminimumdeposittoopenanaccountisRMB10.00howmuchdoyouwanttodeposit?開戶最少要存10元人民幣,您要存多少?Wewillchargeyouahandlingfeeofonepercentoftheamountyouwishtoremit.我們要收取匯款金額1%的手續(xù)費。TheminimumamountforhandlingfeeisoneYuan,andthemaximumamountisfiftyYuan.Thatistosay,weonlychargeyoufiftyYuanforwhateverremittancewhoseamountisgreaterthanfivethousandYuan.手續(xù)費最低1元,最高50元。也就是說,如果您匯5000元以上,我們只收50元。34對話示范MayIhelpyou?我能為您做點什么?Iwanttomakearemittancetootherbankaccount.我想?yún)R款到其他銀行賬戶。IstheothersideoftheBeijingaccount?對方是北京賬戶嗎?No,it'sTianjin'saccount.不是,是天津的賬戶。Interbanktransferfeeis5/1000,themaximumisfiftyyuan.異地跨行匯款手續(xù)費是千分之五,最高是五十元。Iremit10thousandyuan,howmuchisthehandlingcharge?我匯款1萬元,手續(xù)費是多少?Thehandlingfeeisfiftyyuan.手續(xù)費是五十元。Arethereanyothercheaperwaystotransfermoney?有其他更便宜的匯款方式嗎?Isuggestyouusemymobilephonebank,thefeeisonly1/1000.我建議您使用我行的手機銀行,手續(xù)費只有千分之一。Great,thankyou!太好了,謝謝您!CustomerBankClerk35拓展詞匯?年費?AnnualFee?工本費(包括開卡和補發(fā)?ServiceCharge(cardissueandreplacement?開卡工本費?Administrativechargeforcardactivation?補卡工本費?Administrativechargeforcardreplacement?卡掛失手續(xù)費?Administrativechargeforcardlossreporting.?免費?Freeofcharge?每筆十元?Thechargeis10yuanpertransactionChangeNotes換錢15Icanexchangethenotesforyou,butIcan'texchangethecoins.Wedon'tdealincoins.我可以為您兌換現(xiàn)鈔,但不能兌換硬幣。我們不處理硬幣業(yè)務。Fivetwentiesandtensingles,please.請給我5張20元和10張一元的。Couldyougivemesomesmallnotes?給我一些小票好嗎?PleasestayatthecounterwhileIcountthecash.我清點現(xiàn)金時,請您不要離開柜臺。Herearetenten-yuannotesandtenfifty-yuannotesforthetotalamountofsixhundredYuan,pleasedoublecheckit.這是10張10元和10張50元的鈔票,共計600元,請清點一下。I'msorry.Thisnoteiscounterfeit.AccordingtoChina'sregulationsandinternationalpractices,forgednotesmustbeconfiscated,thankyouforyourcooperation.對不起,這張是假幣。按我國的法規(guī)和國際慣例,要沒收假幣,請您合作。對話示范Howmuchdoyouwanttochange?您想換多少零錢?Fivetwentiesandtensingles,please.請給我5張20元和10張一元的。Doyouhaveanyotherspecialrequirements?還有其他特別要求嗎?Pleasetrytogivemeanewnote.請盡量給我新的鈔票。I'msorry.Thisnoteiscounterfeit.AccordingtoChina'sregulationsandinternationalpractices,forgednotesmustbeconfiscated,thankyouforyourcooperation.對不起,這張是假幣。按我國的法規(guī)和國際慣例,要沒收假幣,請您合作。Itiscounterfeitmoney?真是假幣嗎?I'mterriblysorryaboutthat.我對此十分抱歉。Allright,that'sall.好吧,只能這樣了。CustomerBankClerkTransferremittance轉(zhuǎn)賬匯款16Iwanttotransfer.我要辦理轉(zhuǎn)賬。Pleasefillintheaccountnumber,thenameandtheaccountnumberofthebeneficiaryonthedocument.請在單據(jù)上填寫收款人的賬號、姓名以及開戶行。Nowalotoftelecommunicationsfraud,payattentiontothesafetyoffunds.現(xiàn)在電信詐騙很多,要注意資金安全。Pleasedonottransfermoneytostrangers.請不要給陌生人轉(zhuǎn)賬。Youcanuseonlinebankingormobilebankingtransfer,easytooperate,lowercosts,butalsonotus