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EffectivePerformanceManagement

-ACaseStudyRobertH.Xiao,PhD

HRDirector,People&OrganizationDevelopment

PhilipsChinaCorpHRAgendaWhyperformancemanagement?Whatistheprocess?Howtomakeitwork?Valuealignment/topdowndriveLinkingrewardsanddevelopmentAspectsofinfrastructureCommunication/educationPartofthecultureWheretostart?Whyperformancemanagement?BasicmanagementcyclePlanning,organizing,staffing,leading,andcontrollingFundamentalcorporateinfrastructureConsistencyinmeasuring/rewardingSustainabilityinbusinessandpeopleWhatistheprocess?AnnualprocessPastreviewandnextgoalsettingAppraisalprocess:rewardsIndividualdevelopmentplanningOn-goingreviewanddocumentationGlobalalignedPhilipsWay:PeoplePerformanceManagement(PPM)is……aprocesswhichhelpstoalignpersonalandbusinessobjectives…drivenby‘thePhilipsway’:

oneculture,onebrand,onecompany oneglobalapproachforPeoplePerformanceManagement…supportingtheimprovementofbusinessresultsforPhilips

PPM:acyclicalprocess…

Howtomakeitwork?

-valuealignment&topdowndriveAperformanceorientedvaluesystemCompanyvalueasthecorethroughoutorganizationValuederivedcriteriaintheorganizationstructureandsupportingsystem(HR)DeterminationshownfromthetopLeadersbeingdrivenbythesameprocessOurValuesDelightcustomersWedelightourcustomersbyanticipatingandexceedingexpectationstherebycreatingsustainablemarketleadershipDeliveroncommitmentsWepursuebusinessexcellence,

beingrigorousindeliveringonourcommitmentsDeveloppeopleWeinspireandenableeachothertouseourcreativityandentrepreneurialflair,andtomaximizeourpotentialDependoneachotherWeworkas“onePhilips”inanenvironmentoftransparencyandtrusttomobilizeourcollectivecompetenceandthatofourbusinesspartnersValuesHowtomakeitwork?

-linkingrewardsanddevelopmentTightlinkagebetweenperformanceoutcomeandrewardsEmbeddedindividualdevelopmentprocessPhilipsWay:

LinksbetweenPPMandotherHRareasSalary&AnnualincentiveIndividualDevelopmentHowtomakeitwork?-aspectsofinfrastructuresFullrangeofdocumentationOn-linereviewsystemPerformancedistributionCalibrationprocessPhilipsWay:DocumentationJobdescription(JD)Businessbalancedscorecard(BBS)Personalcontributionagreement(PCA)Individualdevelopmentplan(IDP)On-linePPMPPMisanon-linesystemGuideddistribution10%,20%,50%,15%,5%CalibrationprocessManagementteamdiscussionHowtomakeitwork?-communication/educationDefinedrolesandresponsibilitiesinPPMFullcoverageofcommunicationOngoingupdatesDeadlinesandconsequencesPhilipsWay:RolesandresponsibilitiesImplementationLeadersExperts/facilitatorsofPPMtrainingTutors(OperationalHRManagers)RegionalAdministratorsPPMProjectTeamCorporateHRMHowtomakeitwork?-partofthecultureBusinessachievementneedssystematicdriveinmanagingperformancePerformancecomesfromemployeeManagementjobistoenhanceemployeeperformancePhilipsWay:AneffectivePPMprocessisaboutthedialoguebetweenmanagerandemployee……EmployeesManagersUnderstandhowtheycontributetobusinessresultsUnderstandwhatisexpectedfromthemUnderstandtowhatextenttheymeettheseexpectationsDevelopthemselvesDeployandrealizebusinessgoalsSetclearobjectivesandevaluateperformanceDeveloppeoplesotheycanaddmorevalueWheretostart?Aperformancemindedleadership

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