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ConfigurationManagement1ConfigurationManagement1Goal–PrimaryObjectiveToprovidealogicalmodeloftheITinfrastructurebyidentifying,controlling,maintaining
andverifying
theversionsofALLConfigurationItemsinexistence.2Goal–PrimaryObjectiveToproTypesofCIs4CITypesHardwareSoftwareDocumentation ProcessesandProcedures Technicaldocumentation Diagrams/Charts4. ITStaffNOTUSERS3TypesofCIs4CITypes3AccountforALLITassetsProvideaccurateinformationtosupportotherServiceManagementprocessesProvideasoundbasisforallotherServiceManagementdisciplinesVerifyrecordsagainsttheinfrastructureandtocorrectexceptionsWhyConfigurationManagement?4AccountforALLITassetsWhyCPlanning -Strategy,policy,scope,objective,roles&responsibilities -ConfigMgtprocesses,activitiesandprocedures -CMDB,Relationshipswithotherprocessesand3rdparties -ToolsandresourcerequirementsIdentification -Selection,identificationandlabellingofallCIs-RelationshipsControl -Authorisedadditions,modificationsandremovalofCIsStatus
Accounting -ThereportingofallcurrentandhistoricaldataofeachCI
Ordered,UnderRepair,Live,Test…….Verification
&
Auditing -ReviewsandauditstoverifyphysicalexistenceofCIs5ActivitiesofConfigurationManagement5Planning5ActivitiesofConfigConfigurationItems(CIs) Componentofaninfrastructurethatis(oristobe)underthecontrolofConfigurationManagementConfigurationManagementDatabase(CMDB) AdatabasethatcontainsallrelevantdetailsofeachCIanddetailsoftheimportantrelationships
betweenCIsBaseLevel ThelowestlevelatwhichCIsareuniquelyidentifiedBaseline–ASNAPSHOT Theconfigurationofaproductorsystemestablishedataspecificpointintime,capturingbothstructureanddetailsKey
Considerations6ConfigurationItems(CIs)KeyCProgrammeCExampleSoftwareStructureSoftwareSystemSubroutine2ProgrammeBApplication2Module1Application1Application3ProgrammeASubroutine1BASELEVEL(CILevel)ThelowestlevelatwhichCI’sareuniquelyidentified7ProgrammeExampleSoftwareStruAttributesAttributes -UniqueIdentifier -CITypeID -Name -VersionNumber -Model/typeidentification -Place/location -Supplier -CIHistory -Status -Relationships
-
VARIANTS8AttributesAttributes8RelationshipsRelationships -..isaparent/childof.. -..isaversionof.. -..isconnectedto.. -..appliesto..(e.g.documentation) -..isusedfor..(CI’srelatedtoservice) -..isavariantof..(MSDictionaryEnglishvs.Dutch)Anyothersthataremeaningfulandusefultotheorganisationcanbeused9RelationshipsRelationships9BenefitsProvidesaccurateinformationonCIsandtheirdocumentationtosupportallotherServiceManagementdisciplinesFacilitatesadherencetolegalandcontractualobligationsImprovessecuritybycontrollingtheversionsofCIsinuseSettingupConfigurationManagementTheplanningprocessforsettingupcouldtakeupto6months.Actualimplementationmaytakemuchlonger,butthebenefitsofConfigurationManagementshouldoutweighthecost10BenefitsProvidesaccurateinfoExamTips?ThekeytoconfigurationmanagementisthatitidentifiesRELATIONSHIPSbetweenCI’s
?ConfigurationActivities
Planning
IdentificationofConfigurationitem(CI)Control
StatusAccounting(ordered,delivered,tested,installed,underrepair,retired)Verification&Audit?ConfigurationManagementDatabaseHardwareSoftwareDocumentationITStaffCFig11ExamTips?ThekeytoconfiguraExamTipsContinuedDocumentationCI’sProcessesandProceduresTechnicalDocumentationOrganisationalCharts/DiagramsAllCI’shaveanumberofATTRIBUTESCIS’sALWAYShaveUniqueIDandCITypeIDattributesBaseLevellowestlevelaCIisuniquelyidentifiedBaseline=SnapshotofCMDBstructureanddetailCIVariantisanadditionalCIattributee.g.KeyboardCImayhaveFrenchandEnglishvariants12ExamTipsContinuedDocumentatiExamQuestionsWhatinformationdoesConfigurationMgtprovidetotheITmanagementofanorganisation?A Variationsfromagreedservicelevels(IM)B Timespentoninvestigationanddiagnosisbyeachsupportgroup(IM)C Numberofincidentsandproblemspercategory(IM)D DetailsandhistoryoftheITinfrastructure13ExamQuestionsWhatinformationExamQuestionsAConfigurationManagementDatabase(CMDB)cancontaindifferentConfigurationItems(CIs).WhichoftheitemsbelowwouldNOTnormallyberegardedasaCI?A AusernameB Avideomonitor(SW)C Abought-insoftwarepackage(HW)D Aprocedure(DOC)14ExamQuestionsAConfigurationExamQuestionsWhatisthemaindifferencebetweenaCMDB(ConfigurationManagementDatabase)andatypicalassetregister?A ACMDBisacomputerisedsystem–mostassetregistersarenotB ThereisnodifferenceC OnlyhardwareandsoftwareisrecordedinaCMDBD ACMDBisadatabasethatshowstherelationshipsbetweenitems15ExamQuestionsWhatisthemainExamQuestionsWhichofthefollowingcanberegardedasCIs?HardwareDocumentationStaff(NOTUSERS)SoftwareNetworkcomponentsA 1,4&5B 1,2,4&5C 1&4D Allofthem16ExamQuestionsWhichofthefol演講完畢，謝謝觀看！演講完畢，謝謝觀看！ConfigurationManagement18ConfigurationManagement1Goal–PrimaryObjectiveToprovidealogicalmodeloftheITinfrastructurebyidentifying,controlling,maintaining
andverifying
theversionsofALLConfigurationItemsinexistence.19Goal–PrimaryObjectiveToproTypesofCIs4CITypesHardwareSoftwareDocumentation ProcessesandProcedures Technicaldocumentation Diagrams/Charts4. ITStaffNOTUSERS20TypesofCIs4CITypes3AccountforALLITassetsProvideaccurateinformationtosupportotherServiceManagementprocessesProvideasoundbasisforallotherServiceManagementdisciplinesVerifyrecordsagainsttheinfrastructureandtocorrectexceptionsWhyConfigurationManagement?21AccountforALLITassetsWhyCPlanning -Strategy,policy,scope,objective,roles&responsibilities -ConfigMgtprocesses,activitiesandprocedures -CMDB,Relationshipswithotherprocessesand3rdparties -ToolsandresourcerequirementsIdentification -Selection,identificationandlabellingofallCIs-RelationshipsControl -Authorisedadditions,modificationsandremovalofCIsStatus
Accounting -ThereportingofallcurrentandhistoricaldataofeachCI
Ordered,UnderRepair,Live,Test…….Verification
&
Auditing -ReviewsandauditstoverifyphysicalexistenceofCIs5ActivitiesofConfigurationManagement22Planning5ActivitiesofConfigConfigurationItems(CIs) Componentofaninfrastructurethatis(oristobe)underthecontrolofConfigurationManagementConfigurationManagementDatabase(CMDB) AdatabasethatcontainsallrelevantdetailsofeachCIanddetailsoftheimportantrelationships
betweenCIsBaseLevel ThelowestlevelatwhichCIsareuniquelyidentifiedBaseline–ASNAPSHOT Theconfigurationofaproductorsystemestablishedataspecificpointintime,capturingbothstructureanddetailsKey
Considerations23ConfigurationItems(CIs)KeyCProgrammeCExampleSoftwareStructureSoftwareSystemSubroutine2ProgrammeBApplication2Module1Application1Application3ProgrammeASubroutine1BASELEVEL(CILevel)ThelowestlevelatwhichCI’sareuniquelyidentified24ProgrammeExampleSoftwareStruAttributesAttributes -UniqueIdentifier -CITypeID -Name -VersionNumber -Model/typeidentification -Place/location -Supplier -CIHistory -Status -Relationships
-
VARIANTS25AttributesAttributes8RelationshipsRelationships -..isaparent/childof.. -..isaversionof.. -..isconnectedto.. -..appliesto..(e.g.documentation) -..isusedfor..(CI’srelatedtoservice) -..isavariantof..(MSDictionaryEnglishvs.Dutch)Anyothersthataremeaningfulandusefultotheorganisationcanbeused26RelationshipsRelationships9BenefitsProvidesaccurateinformationonCIsandtheirdocumentationtosupportallotherServiceManagementdisciplinesFacilitatesadherencetolegalandcontractualobligationsImprovessecuritybycontrollingtheversionsofCIsinuseSettingupConfigurationManagementTheplanningprocessforsettingupcouldtakeupto6months.Actualimplementationmaytakemuchlonger,butthebenefitsofConfigurationManagementshouldoutweighthecost27BenefitsProvidesaccurateinfoExamTips?ThekeytoconfigurationmanagementisthatitidentifiesRELATIONSHIPSbetweenCI’s
?ConfigurationActivities
Planning
IdentificationofConfigurationitem(CI)Control
StatusAccounting(ordered,delivered,tested,installed,underrepair,retired)Verification&Audit?ConfigurationManagementDatabaseHardwareSoftwareDocumentationITStaffCFig28ExamTips?ThekeytoconfiguraExamTipsContinuedDocumentationCI’sProcessesandProceduresTechnicalDocumentationOrganisationalCharts/DiagramsAllCI’shaveanumberofATTRIBUTESCIS’sALWAYShaveUniqueIDandCITypeIDattributesBaseLevellowestlevelaCIisuniquelyidentifiedBaseline=SnapshotofCMDBstructureanddetailCIVariantisanadditionalCIattributee.g.KeyboardCImayhaveFrenchandEnglishvariants29ExamTipsContinuedDocumentatiExamQuestionsWhatinformationdoesConfigurationMgtprovidetotheITmanagementofanorganisation?A Variationsfromagreedservicelevels(IM)B Timespentoninvestigationanddiagno
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