2016年全國(guó)高考英語(yǔ)應(yīng)用文寫(xiě)作訓(xùn)練之投訴信-(共21張)匯編

informsb.通知某人order訂貨regretful遺憾的work運(yùn)轉(zhuǎn)；運(yùn)行takethetemperature測(cè)量溫度interrupt干擾;打擾makeacomplaint投訴；抱怨anelectricfan電扇assistant助手；營(yíng)業(yè)員【必備詞語(yǔ)】第一頁(yè)，編輯于星期一：九點(diǎn)五十四分。inarudemanner粗魯?shù)兀粦B(tài)度惡劣地areasonableexplanation合理的解釋woolensweater羊毛衣makesbannoyed讓某人煩惱servicenumber服務(wù)電話examine檢查expectanearlyreply期待盡快回復(fù)promptattention即時(shí)的關(guān)注【必備詞語(yǔ)】第二頁(yè)，編輯于星期一：九點(diǎn)五十四分。1.Themainproblemsareasfollows.主要的問(wèn)題如下。2.Therefore,Irequirethatyousendmeanewone.因此，我要求你發(fā)一個(gè)新的給我。3.Ihatetosaythatthereissomethingwrongwithmymobilephone.我很遺憾地說(shuō)，我的手機(jī)有些問(wèn)題。4.Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.考慮到以上的三個(gè)因素，我要求公司要為我盡快換一個(gè)新的?！竞镁淅收b】第三頁(yè)，編輯于星期一：九點(diǎn)五十四分。5.Butweareregretfultofindthatitcannotworknormally.但是，我們很遺憾地發(fā)現(xiàn)它不能正常地工作。6.Yourpromptattentionandearlyreplywillbeappreciated.感謝您即時(shí)的關(guān)注和及早的回復(fù)。7.IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.很抱歉打擾您，但是我必須投訴。8.Iamwaitingforareasonableexplanationandexpectinganearlyreply.我在等待一個(gè)合理的解釋，并期待及早回復(fù)。9.Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible?您能否盡快換一個(gè)新的給我或者給我退款？【好句朗誦】第四頁(yè)，編輯于星期一：九點(diǎn)五十四分。1.IreceivedsopoorservicethatIfeltIshouldbringittoyourattention.1.so改為such2.IthinkitmusthavesomequalityproblemsandIreallyannoyedaboutit.2.really前面加am【單句改錯(cuò)】每句只有一個(gè)錯(cuò)誤3.ItmakesmesounsatisfiedthatIwanttochangeitandhavemymoneyback.3.and改為or第五頁(yè)，編輯于星期一：九點(diǎn)五十四分。4.OnTuesday,February18,IwenttoyourstorelookforaT-shirt.4.look前面加to5.Ibelievethatyouwillconsiderthismatterseriousandmakeanefforttopreventtherecurrenceofthiskind.5.serious改為seriously【單句改錯(cuò)】每句只有一個(gè)錯(cuò)誤6.Franklyspeaking,Iamnotpreparetotoleratethissituationanymore.6.prepare改為prepared第六頁(yè)，編輯于星期一：九點(diǎn)五十四分。7.Iamregretfultoinformyouthattheheatingsystemintheroomstoppedworkingafewdayago.7.day改為days8.IfeelsorrytotroubleyoubutIhavetomakeancomplaint.8.an改為a【單句改錯(cuò)】每句只有一個(gè)錯(cuò)誤第七頁(yè)，編輯于星期一：九點(diǎn)五十四分。9.Thereasonformydissatisfactioniswhatit’snotthedouble-roomIordered.9.what改為that10.Underthiscircumstance,Ifinditdifficulttobestayinyourhotelanymore.10.刪掉be【單句改錯(cuò)】每句只有一個(gè)錯(cuò)誤第八頁(yè)，編輯于星期一：九點(diǎn)五十四分?！?008湖北卷改編：投訴手機(jī)質(zhì)量問(wèn)題】假設(shè)你是李華，你購(gòu)買(mǎi)了一部某外國(guó)公司生產(chǎn)的手機(jī)，因有質(zhì)量問(wèn)題，要求該公司更換。請(qǐng)根據(jù)下列要點(diǎn)，用英文寫(xiě)一封電子郵件。

要點(diǎn)：

1.問(wèn)題：手機(jī)不響鈴，不能發(fā)短信；

該產(chǎn)品已售完，無(wú)法更換；

型號(hào)新，無(wú)配件，無(wú)法維修。

2.要求：公司應(yīng)盡快予以更換。

參考詞匯：配件sparepart【真題滿分佳作賞析】第九頁(yè)，編輯于星期一：九點(diǎn)五十四分。滿分佳作（一）DearSir,

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,2008atTeleMallinWuhan,P.R.China.Icontactedthesaleswomanbuttheproblemofmymobilephonecouldnotbeeffectivelysolved.①Themainproblemsareasfollows:First,themobilephonedoesnotringandmessagescannotbesentout.Second,allthemobilephonesofthesamemodelweresoldout,soitisimpossibleformetoexchangeanewone.②Third,sincethephoneisanewmodel,therearenosparepartsavailable,andtherefore,itcannotbefixedatthelocalstore.Amobilephoneisaveryimportanttoolinmydailylife.③Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.

Thankyouforyourconsideration.Sincerelyyours,LiHua第十頁(yè)，編輯于星期一：九點(diǎn)五十四分。滿分賞析①主題句運(yùn)用準(zhǔn)確，注意follows不要漏掉s。②用到since引導(dǎo)的原因狀語(yǔ)從句和and并列句后的therefore表示結(jié)果的連詞；available一詞運(yùn)用高級(jí)。③用到require后接虛擬語(yǔ)氣的賓語(yǔ)從句，從句動(dòng)詞用原形或者shoulddo，語(yǔ)氣強(qiáng)烈。第十一頁(yè)，編輯于星期一：九點(diǎn)五十四分。滿分佳作（二）DearSir,

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,

2008atTeleMallinWuhan,P.R.China.①I(mǎi)hatetosaythatthereissomethingwrongwithmymobilephone.First,thephonebelldoesn’tringatall.What’sworse,itcan’tbeusedtosendshortmessagestoothers.Besides,becausetheproductherehasbeensoldout,thesalesmancan’tchangeitforme.Later,Iwenttohaveitrepaired.②However,Iwastoldthatthemodelcannotberepairedduetoalackofspartparts.③Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.Thankyouforyourconsideration.Sincerelyyours,LiHua第十二頁(yè)，編輯于星期一：九點(diǎn)五十四分。滿分賞析①用Ihatetosaythat…表達(dá)了作者也不想產(chǎn)品有問(wèn)題而投訴，容易引起收信人的同感。②用被動(dòng)語(yǔ)態(tài)，與整段信的主語(yǔ)一致；在此沒(méi)有必要強(qiáng)調(diào)誰(shuí)告知我，或者雙方都清楚是維修店的員工，無(wú)需說(shuō)出動(dòng)作的施動(dòng)者，用被動(dòng)語(yǔ)態(tài)恰當(dāng)。③Takingintoaccountallthreefactorsabove(考慮到上述三個(gè)因素)，用作總結(jié)段，運(yùn)用恰當(dāng)；request后接了虛擬語(yǔ)氣的賓語(yǔ)從句。第十三頁(yè)，編輯于星期一：九點(diǎn)五十四分。作文翻譯尊敬的布朗先生， 我很高興地告訴您，我們上周日訂購(gòu)的冰箱在9月21日收到了。但是我們很遺憾地發(fā)現(xiàn)這臺(tái)冰箱無(wú)法正常運(yùn)行。 使用這臺(tái)冰箱幾天之后，我們發(fā)現(xiàn)在里面的食物很快變質(zhì)了。當(dāng)我們測(cè)量里面的溫度時(shí)，困惑地發(fā)現(xiàn)溫度在17℃，明顯超出了0℃—9℃的標(biāo)準(zhǔn)溫度范圍。 不用說(shuō)，這個(gè)問(wèn)題已經(jīng)影響了我們的正常生活。您能盡快派人過(guò)來(lái)維修一下嗎？請(qǐng)即刻關(guān)注并盡快回復(fù)，不勝感激。您忠實(shí)的顧客李華【模仿翻譯】第十四頁(yè)，編輯于星期一：九點(diǎn)五十四分?！灸７路g】DearMr.Brown, IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21.Butweareregretfultofindthatitcannotworknormally. Afterusingthefridgeforafewdays,wefoundthatthefoodkeptinitgotbadquickly.Whenwetookthetemperatureinit,wewereconfusedtofinditwasabout17℃,obviouslybeyondthestandardtemperaturebetween0℃and9℃. Needlesstosay,thisproblemhasinterruptedournormallife.Couldyoupleasesendamantorepairitinashorttime? Yourpromptattentionandearlyreplywillbeappreciated.Yoursfaithfully,LiHua第十五頁(yè)，編輯于星期一：九點(diǎn)五十四分。【模擬真題1：投訴服務(wù)態(tài)度】假如你是李華，昨天在商場(chǎng)購(gòu)買(mǎi)了一臺(tái)電風(fēng)扇，回家后發(fā)現(xiàn)它不能運(yùn)轉(zhuǎn)。你回到店里與營(yíng)業(yè)員交涉時(shí)該營(yíng)業(yè)員對(duì)你的態(tài)度惡劣，對(duì)你提出的問(wèn)題不予受理。請(qǐng)你為此向經(jīng)理寫(xiě)一封投訴信。DearMananger, …Sincerelyyours,LiHua【全真考場(chǎng)】第十六頁(yè)，編輯于星期一：九點(diǎn)五十四分。【模擬真題：投訴服務(wù)態(tài)度】DearMananger,IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.YesterdayIboughtanelectricfaninyourshop,butwhenIgothomeandturnediton,itdidn’twork.SoItookitbackandtalkedtotheassistantabouttheproblem.Tomysurprise,insteadofhelpingmesolvetheproblem,theman,inarudemanner,refusedtoexamineit.Generally,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Iwasreallyupsettofindthatsuchathingshouldhaveoccurredinyourshop.Iamwaitingforareasonableexplanationandexpectinganearlyreply.Sincerelyyours,LiHua第十七頁(yè)，編輯于星期一：九點(diǎn)五十四分?！灸M真題2：投訴衣服質(zhì)量】假設(shè)你是李華，在一家網(wǎng)店購(gòu)買(mǎi)了一件羊毛衫，昨天收到后發(fā)現(xiàn)羊毛衫后背有個(gè)洞，你給賣(mài)家打了幾次服務(wù)電話，對(duì)方電話卻一直占線。請(qǐng)你給賣(mài)家MissMacleod寫(xiě)一封投訴信：1.要求對(duì)方換一件新的羊毛衫或退款：2.詢問(wèn)對(duì)方如何返還已經(jīng)收到的羊毛衫；3.期待對(duì)方盡快回復(fù)。DearMissMacleod, ...