創(chuàng)建工作業(yè)績(jī)中的品質(zhì)意識(shí)2

BuildingQualityIntoOn-The-JobPerformanceLauraGreggTechnologyIncreasingdemandsoftechnologyTechnologyHardwareSoftware“Techno-ability”Componentsoftechnology“Techno-ability”HardwareSoftwareEngineeringOperationsWorkareas“Techno-ability’HardwareSoftwareDoingUnderstandingDevelopingCreatingEngineeringOperationsWhatisrequiredofpeopleDoingUnderstandingDevelopingCreatingOJTClasses,CBTExperienceHowwelearnDoingHowdowethinkabout“doing”?JobsDutiesTasksProceduresStepsHomeownerYardworkCutlawnStartmowerPullropeJobAnalysisTaskAnalysisFocusondoingJobAnalysisVerifyReviseApproveTaskMatrix1.Listtheprocedures2.Listcompletioncriteria3.IdentifyordocumentstandardpracticeTaskAnalysisVerifyTaskAnalysisTeam(s)Job-holderorSMEPanelProjectTeamManagersMentorLearnerReviseApproveSOJTGuide&StandardPracticesLearningCertifierCertificationYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceThisprocessiscalledJobAnalysis.TheresultisachartofWHAThastobedone.JobanalysisforHomeowner=TasksAddGastoMowerCutLawnAdjustCuttingLevelStartMowerEmptyGrassBagMixGasChangeOil,PlugsSharpenBladeOverhaulEngineBasicIntermediateAdvancedThisprocessiscalledTaskAnalysis.TheresultisadocumentonHOWthetaskshouldbedone.TaskanalysisforCutLawn=ProceduresAddGastoMowerProceduresrefertoStandardPracticesStandardPracticesJobanalysisDonebyapanelof3-15jobholdersorsubjectmatterexpertsTakestwodaysoffacilitatedworkResultisTaskMatrixMatrixverifiedbypanelYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceJobanalysisoutcomesRoleclarityJobdescriptionEducation/trainingrequirementsWherethisjobanalysisprocessworksTechnicalorhighlystructuredjobsSocialorhighlycontextualjobs上下文的的TaskanalysisDoneforeachtaskonTaskMatrixUsestwoSMEsworkingwitha

technicalwriterTakesapproximatelyonehourpertaskResultisStructuredOJTGuideStructuredOJTGuideverifiedbypanelTask:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...TaskanalysisoutcomesListofproceduresCompletioncriteriaReferencetobestpracticesSOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagProcedure#Task: CutlawnDuty: YardworkProcedurelistoutcomesRefinedtaskmatrixClearerjobdescriptionBetterunderstandingaboutknowledgeandskillrequirementsSupportforon-the-jobtrainingSOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagCompletionCriteriaReferenceGaugereads“full”MowDoc#22SafeDoc#8CBladesaresettocorrectheightforgrasslengthMowDoc#23MowerstartsandrunssmoothlyandsteadilyMowDoc#35OperatoremptiesbagwheneveritisfullMowDoc#37CompostDoc#7Procedure#Task: CutlawnDuty: YardworkStructuredOJTProvidesadefinitivetrainingplanClarifiesexpectationsProvidesamapandcurrentstatusOccurswithamentor(subjectmatterexpert,leadorseniorperson)whohasbeentrainedtotrainothersOffersstructuredguidanceandpracticeinareal-worldsettingGettingourarmsaroundthejob110100100010000Gettingourarmsaroundthejob110100100010000JoborNodeTitleHomeownerGettingourarmsaroundthejob110100100010000ListofDutiesYardExteriorPlumbingHeating..Gettingourarmsaroundthejob110100100010000TaskMatrixYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceTask:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...Gettingourarmsaroundthejob110100100010000StructuredOJTGuideGettingourarmsaroundthejob110100100010000Task:Cutthelawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...Gettingourarmsaroundthejob110100100010000StandardPracticesJobanalysistipsPointstoponderStayontheroadto“what”BepreparedtorespondtoworkplaceproblemsPitfallstoavoidDetoursto“how””or“who””TraditionalskillcategoriesTaskanalysistipsPointstoponderChoosecredibletaskanalysisteammembersFocusoncriticaltasksandproceduresPitfalltoavoidInsufficientteammembersupportsothattheycandotheanalysisworkStructuredOJTtipsPointstoponderIdentifyandplancommunicationscontentandtimelineforallstakeholdersCarefullychooseandtrainmentorsPitfallstoavoidSkippingthepilotrunFailingtoprovideaformalfeedbackchannelWhatquestionsdoyouhave??????9、靜夜四四無(wú)鄰，，荒居舊舊業(yè)貧。。。12月-2212月-22Saturday,December31,202210、雨中黃葉樹(shù)樹(shù)，燈下白頭頭人。。04:16:4104:16:4104:1612/31/20224:16:41AM11、以以我我獨(dú)獨(dú)沈沈久久，，愧愧君君相相見(jiàn)見(jiàn)頻頻。。。。12月月-2204:16:4104:16Dec-2231-Dec-2212、故人人江海海別，，幾度度隔山山川。。。04:16:4104:16:4104:16Saturday,December31,202213、乍見(jiàn)翻疑夢(mèng)夢(mèng)，相悲各問(wèn)問(wèn)年。。12月-2212月-2204:16:4104:16:41December31,202214、他鄉(xiāng)生白白發(fā)，舊國(guó)國(guó)見(jiàn)青山。。。31十二二月20224:16:41上上午04:16:4112月-2215、比比不不了了得得就就不不比比，，得得不不到到的的就就不不要要。。。。。十二二月月224:16上上午午12月月-2204:16December31,202216、行動(dòng)出出成果，，工作出出財(cái)富。。。2022/12/314:16:4104:16:4131December202217、做前前，能能夠環(huán)環(huán)視四四周；；做時(shí)時(shí)，你你只能能或者者最好好沿著著以腳腳為起起點(diǎn)的的射線線向前前。。。4:16:41上上午4:16上上午午04:16:4112月月-229、沒(méi)有失敗敗，只有暫暫時(shí)停止成成功！。12月-2212月-22Saturday,December31,202210、很多事情情努力了未未必有結(jié)果果，但是不不努力卻什什么改變也也沒(méi)有。。。04:16:4104:16:4104:1612/31/20224:16:41AM11、成功就是日日復(fù)一日那一一點(diǎn)點(diǎn)小小努努力的積累。。。12月-2204:16:4104:16Dec-2231-Dec-2212、世間成事，，不求其絕對(duì)對(duì)圓滿，留一一份不足，可可得無(wú)限完美美。。04:16:4104:16:4104:16Saturday,December31,202213、不不知知香香積積寺寺，，數(shù)數(shù)里里入入云云峰峰。。。。12月月-2212月月-2204:16:4104:16:41December31,202214、意志堅(jiān)堅(jiān)強(qiáng)的人人能把世世界放在在手中像像泥塊一一樣任意意揉捏。。31十十二月20224:16:41上午午04:16:4112月-2215、楚塞三湘湘接，荊門門九派通。。。。十二月224:16上上午12月-2204:16December31,202216、少年十五五二十時(shí)，，步行奪得得胡馬騎。。。2022/12/314:16:4104:16:4131December202217、空山新雨后后，天氣晚來(lái)來(lái)秋。。4:16:41上午4:16上上午04:16:4112月-229、楊柳柳散和和風(fēng)，，青山山澹吾吾慮。。。12月月-2212月月-22Saturday,December31,202210、閱讀讀一切切好書書如同同和過(guò)過(guò)去最最杰出出的人人談話話。04:16:4104:16:4104:1612/31/20224:16:41AM11、越是沒(méi)沒(méi)有本領(lǐng)領(lǐng)的就越越加自命命不凡。。12月-2204:16:4104:16Dec-2231-Dec-2212、越是無(wú)無(wú)能的人人，越喜喜歡挑剔剔別人的的錯(cuò)兒。。04:16:4104: