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BuildingQualityIntoOn-The-JobPerformanceLauraGreggTechnologyIncreasingdemandsoftechnologyTechnologyHardwareSoftware“Techno-ability”Componentsoftechnology“Techno-ability”HardwareSoftwareEngineeringOperationsWorkareas“Techno-ability’HardwareSoftwareDoingUnderstandingDevelopingCreatingEngineeringOperationsWhatisrequiredofpeopleDoingUnderstandingDevelopingCreatingOJTClasses,CBTExperienceHowwelearnDoingHowdowethinkabout“doing”?JobsDutiesTasksProceduresStepsHomeownerYardworkCutlawnStartmowerPullropeJobAnalysisTaskAnalysisFocusondoingJobAnalysisVerifyReviseApproveTaskMatrix1.Listtheprocedures2.Listcompletioncriteria3.IdentifyordocumentstandardpracticeTaskAnalysisVerifyTaskAnalysisTeam(s)Job-holderorSMEPanelProjectTeamManagersMentorLearnerReviseApproveSOJTGuide&StandardPracticesLearningCertifierCertificationYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceThisprocessiscalledJobAnalysis.TheresultisachartofWHAThastobedone.JobanalysisforHomeowner=TasksAddGastoMowerCutLawnAdjustCuttingLevelStartMowerEmptyGrassBagMixGasChangeOil,PlugsSharpenBladeOverhaulEngineBasicIntermediateAdvancedThisprocessiscalledTaskAnalysis.TheresultisadocumentonHOWthetaskshouldbedone.TaskanalysisforCutLawn=ProceduresAddGastoMowerProceduresrefertoStandardPracticesStandardPracticesJobanalysisDonebyapanelof3-15jobholdersorsubjectmatterexpertsTakestwodaysoffacilitatedworkResultisTaskMatrixMatrixverifiedbypanelYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceJobanalysisoutcomesRoleclarityJobdescriptionEducation/trainingrequirementsWherethisjobanalysisprocessworksTechnicalorhighlystructuredjobsSocialorhighlycontextualjobs上下文的的TaskanalysisDoneforeachtaskonTaskMatrixUsestwoSMEsworkingwitha

technicalwriterTakesapproximatelyonehourpertaskResultisStructuredOJTGuideStructuredOJTGuideverifiedbypanelTask:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...TaskanalysisoutcomesListofproceduresCompletioncriteriaReferencetobestpracticesSOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagProcedure#Task: CutlawnDuty: YardworkProcedurelistoutcomesRefinedtaskmatrixClearerjobdescriptionBetterunderstandingaboutknowledgeandskillrequirementsSupportforon-the-jobtrainingSOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagCompletionCriteriaReferenceGaugereads“full”MowDoc#22SafeDoc#8CBladesaresettocorrectheightforgrasslengthMowDoc#23MowerstartsandrunssmoothlyandsteadilyMowDoc#35OperatoremptiesbagwheneveritisfullMowDoc#37CompostDoc#7Procedure#Task: CutlawnDuty: YardworkStructuredOJTProvidesadefinitivetrainingplanClarifiesexpectationsProvidesamapandcurrentstatusOccurswithamentor(subjectmatterexpert,leadorseniorperson)whohasbeentrainedtotrainothersOffersstructuredguidanceandpracticeinareal-worldsettingGettingourarmsaroundthejob110100100010000Gettingourarmsaroundthejob110100100010000JoborNodeTitleHomeownerGettingourarmsaroundthejob110100100010000ListofDutiesYardExteriorPlumbingHeating..Gettingourarmsaroundthejob110100100010000TaskMatrixYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceTask:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...Gettingourarmsaroundthejob110100100010000StructuredOJTGuideGettingourarmsaroundthejob110100100010000Task:Cutthelawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...Gettingourarmsaroundthejob110100100010000StandardPracticesJobanalysistipsPointstoponderStayontheroadto““what””BepreparedtorespondtoworkplaceproblemsPitfallstoavoidDetoursto““how””or““who”TraditionalskillcategoriesTaskanalysistipsPointstoponderChoosecredibletaskanalysisteammembersFocusoncriticaltasksandproceduresPitfalltoavoidInsufficientteammembersupportsothattheycandotheanalysisworkStructuredOJTtipsPointstoponderIdentifyandplancommunicationscontentandtimelineforallstakeholdersCarefullychooseandtrainmentorsPitfallstoavoidSkippingthepilotrunFailingtoprovideaformalfeedbackchannel9、靜夜四無無鄰,荒居居舊業(yè)貧。。。12月-2212月-22Saturday,December31,202210、雨中黃葉樹樹,燈下白頭頭人。。04:16:4204:16:4204:1612/31/20224:16:42AM11、以我獨(dú)沈久久,愧君相見見頻。。12月-2204:16:4204:16Dec-2231-Dec-2212、故故人人江江海海別別,,幾幾度度隔隔山山川川。。。。04:16:4204:16:4204:16Saturday,December31,202213、乍見見翻疑疑夢,,相悲悲各問問年。。。12月月-2212月月-2204:16:4204:16:42December31,202214、他鄉(xiāng)生白白發(fā),舊國國見青山。。。31十二二月20224:16:42上上午04:16:4212月-2215、比不了得就就不比,得不不到的就不要要。。。十二月224:16上上午12月-2204:16December31,202216、行動動出成成果,,工作作出財財富。。。2022/12/314:16:4204:16:4231December202217、做做前前,,能能夠夠環(huán)環(huán)視視四四周周;;做做時時,,你你只只能能或或者者最最好好沿沿著著以以腳腳為為起起點(diǎn)點(diǎn)的的射射線線向向前前。。。。4:16:42上上午午4:16上上午午04:16:4212月月-229、沒有失失敗,只只有暫時時停止成成功!。。12月-2212月-22Saturday,December31,202210、很多事情努努力了未必有有結(jié)果,但是是不努力卻什什么改變也沒沒有。。04:16:4204:16:4204:1612/31/20224:16:42AM11、成成功功就就是是日日復(fù)復(fù)一一日日那那一一點(diǎn)點(diǎn)點(diǎn)點(diǎn)小小小小努努力力的的積積累累。。。。12月月-2204:16:4204:16Dec-2231-Dec-2212、世間成事,,不求其絕對對圓滿,留一一份不足,可可得無限完美美。。04:16:4204:16:4204:16Saturday,December31,202213、不知知香積積寺,,數(shù)里里入云云峰。。。12月月-2212月月-2204:16:4204:16:42December31,202214、意志堅強(qiáng)強(qiáng)的人能把把世界放在在手中像泥泥塊一樣任任意揉捏。。31十二二月20224:16:42上午午04:16:4212月-2215、楚塞三湘湘接,荊門門九派通。。。。十二月224:16上上午12月-2204:16December31,202216、少少年年十十五五二二十十時時,,步步行行奪奪得得胡胡馬馬騎騎。。。。2022/12/314:16:4204:16:4231December202217、空山新雨后后,天氣晚來來秋。。4:16:42上午4:16上上午04:16:4212月-229、楊柳柳散和和風(fēng),,青山山澹吾吾慮。。。12月月-2212月月-22Saturday,December31,202210、閱閱讀讀一一切切好好書書如如同同和和過過去去最最杰杰出出的的人人談?wù)勗捲??!?4:16:4204:16:4204:1612/31/20224:16:42AM11、越是沒有本本領(lǐng)的就越加加自命不凡。。12月-2204

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