大學(xué)英語四級真題試卷

大學(xué)英語四級真題試卷真題既可以包括某年某項考試所有內(nèi)容的完好試卷，也可以同種類匯總的形式出現(xiàn)的專項訓(xùn)練，真題有益于學(xué)生的復(fù)習(xí)。下邊小編采集介紹的大學(xué)英語四級真題，僅供參照，歡迎閱讀。大學(xué)英語四級歷年真題PartIWriting（30minutes）Directions:Forthispart,youareallowed30minutestowriteashortessayentitledLimitingtheUseofDisposablePlasticBag.Youshouldwriteatleast150wordsfollowingtheoutlinegivenbelow.1.一次性塑料袋的使用2.使用一次性塑料袋帶來的問題3.限制一次性塑料袋的意義LimitingtheUseofDisposablePlasticBag______________________________________________________________________________________________________________________________________________________________________________________________________________________________PartIIReadingComprehension(SkimmingandScanning)(15minutes)Directions:Inthispart,youwillhave15minutestogooverthepassagequicklyandanswerthequestionsonAnswerSheet1.Forquestions1-7,choosethebestanswerfromthefourchoicesmarked[A],[B],[C]and[D].Forquestions8-10,completethesentenceswiththeinformationgiveninthepassage.That’senough,kidsItwasalovelydayattheparkandStellaBianchiwasenjoyingthesunshinewithhertwochildrenwhenayoungboy,agedaboutfour,approachedhertwo-year-oldsonandpushedhimtotheground.“I’dwatchedhimforalittlewhileandmysonwasthefourthorfifthchildhe’dshoved,”shesays.”erIwenttothem,ovpickedupmyson,turnedtotheboyandsaid,firmly,

’No,wedon

’tpush,

”

Whathappenenextwasunexpected.“Theboy’smotherrantowardmefromacrossthepark,

”

Stellasays,thoughtshewascomingovertoapologize,butinsteadshestartedshoutingatmefordiscipliningherchild,AllIdidwaslethimknowhisbehaviorwasunacceptable.WasIsupposedtositbackwhileherkiddidwhateverhewanted,hurtingotherchildrenintheprocess?Gettingyourownchildrentoplayniceisdifficultenough.Dealing

”withotherpeople

’schildrenhasbecomeaminefield.Inmyhouse,jumpingonthesofaisnotallowed.Inmysister

’shoit

’sencouraged.Forher,it

’saboutkidsbeingkids:

“Ifyoucan

’tthree,whencanyoudoit?”Eachofthesephilosophiesisvalidand,ithastobesaid,mysonlovesvisitinghisaunt

’shouse.ButIfindmyselfsaying

“no”

alotwhenherareoveratmine.That

’sOKbetweensistersbutbecomesdangerousterritorywhenyou

’retalkingothechildrenoffriendsoracquaintances.“Kidsaren

’tallraisedthesame,

”agreesProfessorNaomiWhiteofMonashUniversity.

”Butthereisstillanideathatthey

’rethepropertytheparent.Weseeourchildrenasanextensionofourselves,so

ifyou

’resayingthatmychildisbehavinginappropriately,thenthat

’ssomehowcriticismofme.

”Inthosecircumstances,it’sdifficulttoknowwhethertoapproachthechilddirectlyortheparentfirst.Therearetwoschoolsofthought.“I’dtogothechildfirst,”saysAndrewFuller,authorofTrickyKids.Usuallyaquietreminderthat

’wedon’tdothathere

’isenough.Kidsnafinelytunedantennae(直覺)forhowtobehaveindifferentsettings.Hepointsoutbringingitupwiththeparentfirstmaymakethemfeelneglectful,whichcouldcauseproblems.Ofcourse,approachingthechildfirstcanbringitsownheadaches,too.ThisiswhyWhiterecommendsthatyouapproachtheparentsfirst.

”Raiseyourconcernswiththeparentsifthey

ethereand’raskthemtodealwithit,”shesays.Askedhowtoapproachaparentinthissituation,psychologistMeredithFulleranswers:“Explainyourneedsaswellasstressingtheimportanceofthefriendship.Prefaceyourremarkswithsomethinglike

:’Iknowyou

’llthinkI

’msillybutinmyhouseIdon

’twant

’”Whenitcomestosituationswhereyou

’recaringforanotherchild,whiteisstraightforward:

“commonsensemustprevail.Ifthingsdon

’twell,thenhaveachat.

”There’reacoupleofnewgreyareas.Physicalpunishment,onceacceptedfromanyadult,isnolongerappropriate.“Anewsetofconsiderationshascometotheforeaspartofthedebateabouthowwehandlechildren.”ForAndrewFuller,thechild-centricnatureofoursocietyhasaffectedeveryone:

”Therulesaredifferentnowfromwhentoday

’sparentsweregrowingup,

”hesays,

“Adultsarescaredofsaying:

’don’tswear

’,achildtostanduponabus.They

’reworriedthattherewillbeconflictiftheypointthesethingsout–eitherfromolderchildren,ortheirparents.Heseesitasalossofthesenseofcommonpublicgoodandpublic

”courtesy(),andsaysthatadultssufferformitasmuchaschild.MeredithFulleragrees:“Acodeofconductrdishatocreatewhenyou’relivinginaworldinwhicheveryoneisexhaustedfromoverworkandlackofsleep,andaworldinwhichnicepeopleareperceivedtofinishlast.“It

’saboutwhatI

’mdoingandwhatIneed,

”AndrewFullersays.dayswhenakidcamehomefromschoolandsaid,

“Igotintotrouble

”.Anddadsaid,

‘youprobablydeservedit

’.Areover.Nowtheparentsarecharginguptotheschooltohaveagoatteachers.

”Thisjumpingtoourchildren’sdefenseispartofwhatfuelsthe“walkingoneggshells”feelingthatsurroundsourdealingswithotherpeople’schildren.Youknowthatifyouremonstrate(勸告)withthechild,you’regoingtohavetodealwiththeparent.Itprotectiveofourkids,butisitgood?

’sadmirabletobe“Childrenhavetolearntonegotiatetheworldontheirown,withinreasonableboundaries,

”Whitesays.

“Isuspectthatit

’sonlycertainseofthepopulationdoingtherunningtotheschool

–better

–educatedparentsareprobablymorelikelytobetooinvol

ved.

”Whitebelievesournotionsofamorechild-

centered,it

’

awayoftalkingabouttreatingourchildrenlikecommodities(商品).We’recenteredonthembutinwaysthatreflectpositivelyonus.Wetreatthemasobjectswhoseappearanceandachievementsaresomethingwecanbeproudof,ratherthanservethebestinterestsofthechildren.”O(jiān)newayover-worked,under-resourcedparentsshowcommitmenttotheirchildrenistoleaptotheirdefence.Backatthepark,Bianchiintervention(

干預(yù))onherson’

behalfendedinanundignifiedexchangeofinsultingwordswiththeotherboy

’mother.AsBianchiapproachedtheparkbenchwhereshemumscameuptoherandcongratulatedherontakingastand.

’dbeensitting,other“Apparentlytheboyhadalongstandingreputationforbadbehaviourandhismumforevenworsebehaviourifhewaschallenged.”AndrewFullerdoesn’tbelievethatweshouldbeafraidofdealingwithotherpeople

’skids.

“l(fā)ookatkidsthataren

’tyourownasapotentialminefield,”hesays.Herecommendsthatwedoninappropriatebehaviour,particularlywithregularvisitors.

’tstaysilentover1.WhatdidStellaBianchiexpecttheyoungboyshetalkedtohim?

’smothertodowhenmakeanapologycomeovertointervenedisciplineherownboytakeherownboyaway2.Whatdoestheauthorsayaboutdealingwithotherpeoplechildren?

’sA)it

’simportantnottohurttheminanywayB)it

’snousetryingtostoptheirwrongdoingC)it

’sadvisabletotreatthemasone

’sownkidsD)it’spossibleforonetogetintolotsoftroubleAccordingtoprofessorNaomiwhiteofMonashuniversity,whenone’skidsarecriticized,theirparentswillprobablyfeel___________________________.A)discouragedB)hurtC)puzzledD)overwhelmed4.WhatshouldonedowhenseeingotherpeopleaccordingtoAndrewfuller?A)talktothemdirectlyinamildwayB)complaintotheirparentspolitelyC)simplyleavethemaloneD)punishthemlightly5.Duetothechild-centricnatureofoursociety,______________________.

’skidsmisbehaveparentsareworriedwhentheirkidsswearatthempeoplethinkitimpropertocriticizekidsinpublicC)peoplearereluctanttopointourkids’wrongdoingsD)manyconflictsarisebetweenparentsandtheirkidsInaworldwhereeveryoneisexhaustedfromoverworkandlackofsleep,____________________________.A)it’seasyforpeopletobecomeimpatientB)it’sdifficulttocreateacodeofconductC)it’simportanttobefriendlytoeverybodyD)it’shardforpeopletoadmireeachotherHowdidpeopleusetorespondwhentheirkidsgotintotroubleatschool?they’dquestiontheteachersthey’dchargeuptotheschoolthey’dtellthekidstoclamdownThey’dputtheblameontheirkidsProfessorwhitebelievesthatthenotionsofamorechild-centredsocietyshouldbe____________________.9.Accordingtoprofessorwhite,today’sparentstreattheirchildrenassomethingthey___________________.10.Andrewfullersuggeststhat,whenkidsbehaveinappropriately,peopleshouldnot______________________.PartIIIListeningComprehension(35minutes)SectionADirections:Inthissection,youwillhear8shortconversationsand2longconversations.Attheendofeachconversation,oneormorequestionswillbeaskedaboutwhatwassaid.Boththeconversationandthequestionswillbespokenonlyonce.Aftereachquestiontherewillbeapause.Duringthepause,youmustreadthefourchoicesmarked[A],[B],and[D],anddecidewhichisthebestanswer.ThenmarkthecorrespondingletteronAnswerSheet2withasinglelinethroughthecentre.A)Onlytruefriendshipcanlastlong.B)Letterwritingisgoingoutofstyle.C)Shekeepsinregulartouchwithherclassmates.D)Shehaslostcontactwithmostofheroldfriends.A)Apainter.C)Aporter.B)Amechanic.D)Acarpenter.A)Lookforaplacenearheroffice.C)Makeinquirieselsewhere.B)Findanewjobdownthestreet.D)Rentthe$600apartment.A)Hepreferstowearjeanswithalargerwaist.Hehasbeenextremelybusyrecently.Hehasgainedsomeweightlately.HeenjoyedgoingshoppingwithJaneyesterday.15.A)Thewomanpossessesanaturalforart.Womenhaveabetterartistictastethanmen.Heisn’tgoodatabstractthinking.Hedoesn’tlikeabstractpaintings.A)Shecouldn’thavelefthernotebookinthelibrary.B)shemayhaveputhernotebookamidthejournals.C)sheshouldhavemadecarefulnoteswhiledoingreading.D)sheshouldn’thavereadhisotesnwithouthisknowingit.A)shewantstogetsomesleepC)shehasaliteratureclasstoattendB)sheneedstimetowriteapaperD)sheistroubledbyhersleepproblemA)Heisconfidenthewillgetthejob.B)Hischanceofgettingthejobisslim.C)Itisn’teasytofindaqualifiedsalesmanager.D)Theinterviewdidn’tgoaswellasheexpected.Questions19to21arebasedontheconversationyouhavejustheard.A)Hecanmanagehistimemoreflexibly.B)Hecanrenewcontactwithhisoldfriends.C)Hecanconcentrateonhisownprojects.A)Readingitsadsinthenewspapers.B)Callingitspersonneldepartment.C)Contactingitsmanager.D)Searchingitswebsite.A)Tocutdownitsproductionexpenses.B)Tosolvetheproblemofstaffshortage.C)Toimproveitsadministrativeefficiency.D)Toutilizeitsretiredemployees’resources.Questions22to25arebasedontheconversationyouhavejustheard.22.A)Buyatractor.B)Fixahouse.C)Seeapieceofproperty.D)Singabusinesscontract.A)Itisonlyfortymilesformwheretheylive.B)Itisasmallonewithatwo-bedroomhouse.C)Itwasalargegardenwithfreshvegetables.D)Ithasalargegardenwithfreshvegetables.A)Growingpotatoeswillinvolvelesslabor.B)Itssoilmaynotbeverysuitableforcorn.C)Itmaynotbebigenoughforraisingcorn.A)FinancesB)EquipmentC)LaborD)ProfitsectionBDirections:Inthissection,youwillhear3shortpassages.Attheendofeachpassage,youwillhearsomequestions.Boththepassageandthequestionswillbespokenonlyonce.Afteryouhearaquestion,youmustchoosethebestanswerfromthefourchoicesmarked[A],[B],[C]and[D].ThenmarkthecorrespondingletteronAnswerSheet2withasinglelinethroughthecentre.PassageOneQuestions26to29arebasedonthepassageyouhavejustheard.26A)TointroducethechiefofthecityB)TocommentonatalkbyadistinguishedguestC)ToaddresstheissueofcommunitysecurityD)Toexplainthefunctionsofthecitycouncil

’spoliceforce27A)HehasdistinguishedhimselfincitymanagementB)HeisheadoftheInternationalPoliceForceC)HecompletedhishighereducationabroadD)Heholdsamaster’sdegreeincriminology28A)TocoordinateworkamongpolicedepartmentsB)TogetpoliceofficersclosertothelocalpeopleC)TohelptheresidentsintimesofemergencyD)Toenablethepolicetotakepromptaction29A)PopularB)discouragingC)effectiveD)controversialPassageTwoQuestions30to32arebasedonthepassageyouhavejustheard.30A)peoplediffergreatlyintheirabilitytocommunicateB)therearenumerouslanguagesinexistenceC)MostpubliclanguagesareinherentlyvagueD)Biggapsexistbetweenprivateandpubliclanguages31A)itisasignofhumanintelligenceB)inimproveswithconstantpracticeC)itissomethingwearebornwithD)itvariesfrompersontoperson32A)howprivatelanguagesaredevelopedB)howdifferentlanguagesarerelatedC)howpeoplecreatetheirlanguagesD)howchildrenlearntouselanguagePassageThreeQuestions33to35arebasedonthepassageyouhavejustheard.33A)shewasatailorB)shewasanengineerC)shewasaneducatorD)shewasapublicspeaker34.A)Basingthemonscience-fictionmovies.IncludinginterestingexamplesinthemAdjustingthemtodifferentaudiencesFocusingonthelatestprogressinspacescience35.A)WhetherspacemencarryweaponsHowspacesuitsprotectspacemenHowNASAtrainsitsspacemenWhatspacemencatanddrinkectionCDirections:Inthissection,youwillhearapassagethreetimes.Whenthepassageisreadforthefirsttime,youshouldlistencarefullyforitsgeneralidea.Whenthepassageisreadforthesecondtime,youarerequiredtofillintheblanksnumberedfrom36to43withtheexactwordsyouhavejustheard.Forblanksnumberedfrom44to46youarerequiredtofillinthemissinginformation.Fortheseblanks,youcaneitherusetheexactwordsyouhavejustheardorwritedownthemainpointsinyourownwords.Finally,whenthepassageisreadforthethirdtime,youshouldcheckwhatyouhavewritten.Crimeisincreasingworldwide.Thereiseveryreasontobelievethe(36)____willcontinuethroughthenextfewdecades.Crimerateshavealwaysbeenhighinmulticultural,industrializedsocietiessuchastheUnitedStates,butanew(37)____hasappearedontheworld(38)____rapidlyrisingcrimeratesinnationsthatpreviouslyreportedfew(39)____.Streetcrimessuchasrobbery,rape(40)___andautotheftareclearlyrising(41)___ineasternEuropeancountriessuchasHungaryandinwesternEuropeannationssuchastheunitedKingdom.Whatisdrivingthiscrime(42)____?Therearenosimpleanswers.Still，therearecertainconditions(43)_______withrisingcrimeincreasingheterogeneity(混雜)ofpopulations,greaterculturalpluralism,higherimmigration,democratizationofgovernment,(44)_________________________________________________.Theseconditionsareincreasinglyobservablearoundtheworld.Forinstance,culturesthatwerepreviouslyisolatedandhomogeneous(同種類的),suchasJapan,DenmarkandGreece(45)_______________________.Multiculturalismcanbearewarding,enrichingexperience,butitcanalsoleadtoaclashofvalues.Heterogeneityinsocietieswillbetheruleinthetwenty-firstcentury,and(46)_______________________.PartIVReadingComprehension（ReadinginDepth）（25minutes）SectionAAbooklesslifeisanincompletelife.Booksinfluencethedepthandbreadthoflife.Theymeetthenatural______47_____forfreedom,forexpression,forcreativityandbeautyoflife.Learners,therefore,musthavebooks,andtherighttypeofbook,forthesatisfactionoftheirneed.Readersturn______48_____tobooksbecausetheircuriosityconcerningallmannersofthings,theireagernesstoshareintheexperiencesofothersandtheirneedto____49_____fromtheirownlimitedenvironmentleadthemtofindinbooksfoodforthemindandthespirit.Throughtheirreadingtheyfindadeepersignificancetolifeasbooksacquaintthemwithlifeintheworldasitwasanditisnow.Theyarepresentedwitha__50_____ofhumanexperiencesandcometo___51____otherwaysofthoughtandliving.Andwhile____52____theirownrelationshipsandresponsestolife,thereadersoftenfindthatthe___53__intheirstoriesaregoingthroughsimilaradjustments,whichhelptoclarifyandgivesignificancetotheirown.Booksprovide___54____materialforreaders’imaginationtogrow.Imaginationisavaluablequalityandamotivatingpower,andstimulatesachievement.Whileenrichingtheirimagination,books__55____theiroutlook,developafact-findingattitudeandtrainthemtouseleisure___56___.Thesocialandeducationalsignificanceofthereaders’bookscannbeoverestimatedinanacademiclibrary.A.AbundantB.CharactersC.CommunicatingD.CompletelyE.DeriveF.DesireG.DiversityH.EscapeI.EstablishingJ.NarrowK.NaturallyPersonnelProperlyRespectWidenSectionBDirections:Thereare2passagesinthissection.Eachpassageisfollowedbysomequestionsorunfinishedstatements.Foreachofthemtherearefourchoicesmarked[A],[B],[C]and[D].YoushoulddecideonthebestchoiceandmarkthecorrespondingletteronAnswerSheet2withasinglelinethroughthecentre.PassageOneQuestions57to61arebasedonthefollowingpassage.Ifyouareamaleandyouarereadingthis,congratulations:youareasurvivor.Accordingtostatistics.youaremorethantwiceaslikelytodieofskincancerthanawoman,andninetimesmorelikelytodieofAIDS.Assumingyoumakeittotheendofyournaturalterm,about78yearsformeninAustralia,youwilldieonaveragefiveyearsbeforeawoman.Therearemanyreasonsforthis-typically,mentakemorerisksthanwomanandaremorelikelytodrinkandsmokebutperhapsmoreimportantly,mendon

’tgotothedoctor.“Menaren

’tseeingdoctorsasoftenastheyshould,

”

saysDr.Gull“Thisisparticularlysofortheover-

40s,whendiseasestendtostrike.

”Gullottasaysahealthymanshouldvisitthedoctoreveryyearortwo.Forthoseover45,itshouldbeatleastonceayear.TwomonthsagoGullottasawa50-year-oldmawhohaddelayeddoinganythingabouthissmoker’scoughforayear.“WhenIfinallysawhimithadalreadyspreadandhehassincediedfromlungcancer”hesays,“Earlierdetectionandtreatmentmaynothavecuredhim,butitwouldhaveprolongedthislife”Accordingtoarecentsurvey,95%ofwomenagedbetween15andearly40sseeadoctoronceayear,comparedto70%ofmeninthesameagegroup.“Alotofmenthinktheyareinvincible

（不行戰(zhàn)勝的）

”Gullottasays“Theyonlycomeinwhenafrienddropsdeadonth

egolfcourseandtheythink

”Geez,ifitcouldhappentohim.Thenthereistheostrichapproach,

”

somemenarescaredofwhatmightbethereandwouldrathernotknow,

”saysDr.RossCartmill.“Mostmengettheircarsservicedmoreregularlythantheyservicetheirbodies,”Cartmillsays.Hebelievesmostdiseasesthatcommonlyaffectmencouldbeaddressedbypreventivecheck-ups.Regularcheck-upsformenwouldinevitablyplacestrainonthepublicpurse,Cartmillsays.”Butpreventionheaperiscinthelongrunthanhavingtotreatthediseases.Besides,theultimatecostisfargreater:itiscalledprematuredeath.”57.Whydoestheauthorcongratulatehismalereadersatthebeginningofthepassage?A.Theyaremorelikelytosurviveseriousdiseasestoday.B.Theiraveragelifespanhasbeenconsiderablyextended.C.Theyhavelivedlongenoughtoreadthisarticle.D.Theyaresuretoenjoyalongerandhappierlive.58.Whatdoestheauthorstateisthemostimportantreasonmendiefiveyearsearlieronaveragethanwomen?A.mendrinkandsmokemuchmorethanwomenB.mendon’tseekmedicalcareasoftenaswomenC.menaren’tascautionsaswomeninfaceofdangerD.menaremorelikelytosufferfromfataldiseases59.Whichofthefollowingbestcompletesthesentence

“Geez,ifitcouldhappentohim’(line2,para,8)?A.itcouldhappentome,tooB.IshouldavoidplayinggolfC.IshouldconsidermyselfluckyD.itwouldbeabigmisfortune60WhatdoesDr.RossCartmillmeanby

“theostrichapproach

”(linepara.9)A.acasualattitudetowardsone’shealthconditionsB.anewtherapyforcertainpsychologicalproblemsC.refusaltogetmedicaltreatmentforfearofthepaininvolvedD.unwillingnesstofindoutaboutone’sdiseasebecauseoffearWhatdoesCartmillsayaboutregularcheck-upsformen?A.TheymayincreasepublicexpensesB.TheywillsavemoneyinthelongrunC.TheymaycausepsychologicalstrainsonmenD.TheywillenablementoliveaslongaswomenPassageTwoQuestions62to66arebasedonthefollowingpassage.High-qualitycustomerserviceispreached(宣揚(yáng))bymany,butactuallykeepingcustomershappyiseasiersaidthandoneShoppersseldomcomplaintothemanagerorownerofaretailstore,butinsteadwillalerttheirfriends,relatives,co-workers,strangers-andanyonewhowilllisten.Storemanagersareoftenthelasttohearcomplaints,andoftenfindoutonlywhentheirregularcustomersdecidetfrequenttheircompetitors,accordingtoastudyjointlyconductedbyVerdegroupandWhartonschool“Storytellinghurtsretailersandentertainsconsumers,

”

saidPaulaCourtney,President

oftheVerdegroup.

”thestorelosesthecustomer,buttheshoppermustalsofindareplacement.”O(jiān)naverage,everyunhappycustomerwillcomplaintoatleastfourother,andwillnolongervisitthespecificstoreforeverydissatisfiedcustomer,astorewillloseuptothreemoreduetonegativereviews.Theresulting“snowballeffect”canbedisastroustoretailers.Accordingtotheresearch,shopperswhopurchasedclothingencounteredthemostproblems.rankedsecondandthirdweregroceryandelectronicscustomers.Themostcommoncomplaintsincludefilledparkinglots,cluttered(

塞滿了的)shelves,overloadedracks,out-of-stockitems,longcheck-outlines,andrudesalespeople.Duringpeakshoppinghours,someretailerssolvedtheparkingproblemsbygettingmoonlighting（業(yè)余兼職的）localpolicetoworkasparkingattendants.Somehiredflagwaverstodirectcustomerstoemptyparkingspaces.Thisguidanceeliminatedtheneedforcustomerstocircletheparkinglotendlessly,andavoidedconfrontationbetweenthoseeyeingthesameparkingspace.Retailerscanrelievetheheadachesbyredesigningstorelayouts,pre-stockingsalesitems,hiringspeedyandexperiencedcashiers,andhavingsalesrepresentativesonhandtoanswerquestions.Mostimportantly,salespeopleshouldbediplomaticandpolitewithangrycustomers.“Retailerswho’reresponsiveandfriendlyaremorelikelytosmoothoverissuesthanthosewhoaren’tsofriendly.”saidProfessorStephenHoch.“Maybesomethingassimpleasagreeteratthestoreentrancewouldhelp.”Customerscanalsoimprovefutureshoppingexperiencesbyfilingcomplaintstotheretailer,insteadofcomplainingtotherestoftheworld.Retailersarehard-pressedtoimprovewhentheyhavenoideawhatiswrong.注意：此部分試題請在答題卡2上作答62.Whyarestoremanagersoftenthelasttohearcomplaints?AMostcustomerswon’tbothertocomplaineveniftheyhavehadunhappyexperiences.BCustomerswouldratherrelatetheirunhappyexperiencestopeoplearoundthem.CFewcustomersbelievetheservicewillbeimproved.DCustomershavenoeasyaccesstostoremanagers.63.WhatdoesPaulaCourtneyimplybysaying

“

theshoppermustalsofindareplacement”(Line2,Para.4)?ANewcustomersareboundtoreplaceoldones.BItisnotlikelytheshoppercanfindthesameproductsinotherstores.CMoststoresprovidethesameDNotcomplainingtothemanagercausestheshoppersometroubletoo.Shopownersoftenhiremoonlightingpoliceasparkingattendantssothatshoppers_____.AcanstaylongerbrowsinginthestoreBwon’thavetroubleparkingtheircarsCwon’thaveanyworriesaboutsecurityDcanfindtheircarseasilyaftershoppingWhatcontributesmosttosmoothingoverissueswithcustomers?AMannersofthesalespeopleBHiringofefficientemployeesToachievebettershoppingexperiences,customersareadvisedto_________.AexertpressureonstorestoimprovetheirserviceBsettletheirdisputeswithstoresinadiplomaticwayCvoicetheirdissatisfactiontostoremanagersdirectlyDshoparoundandmakecomparisonsbetweenstoresPartVCloze（15minutes）Directions:Thereare20blanksinthefollowingpassage.Foreachblanktherearefourchoicesmarked[A],[B],[C]and[D]ontherightsideofthepaper.YoushouldchoosetheONEthatbestfitsintothepassage.ThenmarkthecorrespondingletteronAnswerSheet2withasinglelinethroughthecentre.PlayingorganizedsportsissuchacommonexperienceintheUnitedStatesthatmanychildrenandteenagersthatthemforgranted.Thisisespeciallytrue__67__childrenfromfamili