如何防止酒店員工偷竊

CHAPTER7SafetyandSecurityObjectives:examininghowtoensuresafetyandsecurityinthehotelthroughefficienthousekeepingoperationsSafetyandSecuritySafety:referstotheactualconditionsintheworkenvironment.Security:referstothepreventionoftheft,fire,andotheremergencies.Housekeeping&Maintenancedepartmentshavethehighestriskforaccidentsandinjuries;becausebothemploymorepeoplethanotherdept.workinginthesedept.requirephysicalactivityandequipmentuseToreducesafetyrisks;Theexec.housekeepermust,beawareofpotentialsafetyhazardsdevelopprocedurestopreventaccidentsdevelopongoingsafetytrainingprogramsbeawareofthelawsthatregulatetheworkenvironmentUnsafeWorkEnvironmentscause;insuranceandliabilityconcerns -expensivemedicalcosts -legalproblemse.g.finesorlawsuits -decreasedproductivityemployeemoralandmanagementconcerns -negativeemployeemorale -lowperformance PotentiallyHazardousConditionsManagersmusttrainemployeestorecognizepotentiallyhazardousconditionsandtakecorrectiveactionsbeforetheycauseinjurieslikesprains,strains,falls; -wetfloorsandslipperywalkways -messyfloors -equipmentleftoutintheway -improperliftingtechniquesThreeRules

forsafe,accident-freeworkenvironment1.Takeadequatetime2.Correctunsafeconditionsimmediately3.DoitsafelythefirsttimeEx.1,pg.173SampleSafetyRulesforaLodgingOperationSafetyTips

forpotentiallyhazardousconditionsintheHKLifting;incorrectliftingmaycause,strainedorpulledmusclesandbackinjury,andcutsandscratches.Ex.2,pg.174safelifting.Ladders;whenselectingaladder,inspectitscondition,heightandfooting.donotusebrokenordefectiveladderdonotusealuminumormetalladderwhenworkingnearoronelectricalequipmentuserubberfootingontilefloorsandinkitchenfloormustbedryandcleanshouldbehighenoughneverstandonthetopstepneverplacealadderagainstawindoworunevensurfacesshouldbewell-balancedwhenclimbing,facetheladderandhavecleananddryhandsandfeetmarktheareaunderneaththeladderwithcautionsignsMachines;employeesshouldbeauthorizedandtrainedtousethembeforeoperatingfollowtheinstructionsandtrainandsupervisethestaffsafetyguardsofthemachinesshouldnotberemoved,protectiveeyegogglesshouldbewornneverleavethemunattended,turnoffandstoreneveruseamachinethatisnotoperatingcorrectly,haveitrepairedElectricalEquipment;neveroperateelectricalequipmentwithwethandsorclothsdonotoperatenearflammableliquids,chemicalsorvaporsturnoffthemwhensparks,smokesorflamesareseencheckthewiresandconnectionsperiodicallyneverunplugthembypullingthecordkeepthecordsoutofftrafficareaswhencleaningguestrooms,roomattendantsshouldcheckforfrayedwires,looseconnections,looseplugs,brokenswitchesChemicals;whenusedimproperly,theycancausenausea,vomiting,skinrashes,cancer,blindnessandevendeath.Potentiallyhazardouschemicalsareusedtokillinsectsandrodentsorunstopclogsintoilets.continualtraininginchemicalsafetyisnecessaryJobSafetyAnalysisisadetailedreportthatlistseveryjobfunctionperformedbyallemployeesinahousekeepingdepartmentwithsafetytipsandpotentialhazardsbeingcited.Theanalysisshouldbeproducedinbookletformandusedintraining.Housekeepingmanagersshoulddemonstrateandexplaineachtaskwhentraining.SafetyTraining1.

beginsthefirstdayofthejobwithanorientationaboutsafetyrulesandregulations.2.

shouldincludethepresentationofthehotel’ssafetyphilosophyduringorientation.Ex.3,pg.1793.

doesnotendatorientation.Everyemployeeshouldparticipateinanongoingsafetyeducationprogramatleastonceamonth.Securityisthetaskofprotectingbothpeopleandassetsby;guestroomsecuritykeycontrolperimetercontrolemergencyprocedureslightingsecurityrecordswhetherthepropertyrequiresalargesecuritystafforoneorseveralon-premisessupervisorypersonnel,thesecurityrolemustbeclearlydefinedandimplemented.SecurityIssuesSuspiciousActivities;Theindividualsallowedinguestroomareasare;guests,theirvisitors,andon-dutyemployeesestablishapolicyonhowtoapproachandhandleunauthorizedorundesirablepeople.Suspiciouspeoplearethose;checkingdoors,knockingondoors,orlookingnervous.approachthepersonlookingsuspiciouspolitely.Ifthepersonclaimstobeaguest,askfortheroomkey.Ifthepersonsaysthatheisnotaguest,then

explainthehotelpolicyanddirecttheguesttothefrontdesk.employeeswhoarenotintheirdesignatedareashouldbeaskediftheyneedhelp.Dependingontheperson’sresponseandmanner,reporttosecurity.friendsandrelativesofemployeesshouldnotbeallowedinguestroomareasoremployeelockerroomsTheft; (a)GuestTheftcanbereducedby;usingfeweritemswithlogosreducestemptationtostealkeepingstorageroomsclosedandlockedfixingorboltingguestroomitemsandfixturestoappropriatesurfaceswhencleaning,notifyingthefrontdeskorsecurityforanymissingitemssecuringallfirstfloorwindowsandslidingglassdoors

(b)EmployeeTheft

canbereducedby;actingasagoodexampleasmanagerswritingdowntheconsequencesofstealingintheemployeehandbookandimplementingthemforeveryonewithoutdiscriminatingscreeningapplicants(backgroundcheck)beforemakingajobofferhavinggoodinventorycontrolprocedures,takingphysicalinventoryeverymonthkeepingrecordsofstolenormissingitemskeepingallstoreroomdoorslockedandchangingthelocksperiodicallydesignatingemployeeentrancesandexitswithsecuritystaffestablishingclaim-checkingandparcel-passsystemsrestrictingemployeeparkinginlargehotels,usingidentificationbadgestopreventstrangersBombTreatsAshousekeeping,helpinginthesearchforanysuspiciousobjectsthatcouldbebombs.Searchesoftenincludestairways,closets,ashtrays,trashcontainers,elevators,exitareas,windowsillsifasuspiciouslookingobjectisfound,itshouldnotbetouchedormoved,notifythepersoninchargeofthesearchteamavoidusingradios,walkie-talkies,orbeepersthesafetyandsecuritymanualshouldincludeevacuationplansthelocalpoliceshouldbenotifiedofallbombthreatsFires;aregroupedintofour-ClassA,woodandpaperproducts;ClassB,flammableliquid,grease,andgasoline;ClassC,electrical,ClassD,combustiblemetals.Inthelodgingindustry,electricalmalfunctionandarsonarethetwomostcommoncausesoffire.installingfiredetectionsystems-smokedetectors,suppressionsystems(sprinklers),alarms(pullstations)firesafetytraining-inevacuatingthebuilding,reportingfire,emergencyescapeproceduresandduties,escapingfromasmoke-filledroom,puttingoutasmallfire(fireextinguishers,typeABC)usingfire-resistantfabricsandmaterialsKeyControl;housekeepingisconcernedwithemergency(openalldoorseventhosehavedouble

locked),master(threelevels-thehighestlevelisthegrandmasteropenseveryhotelroomandHKstoragerooms,thenextlevelisthesectionmasteropensroomsinonearea,thelowestlevelisthefloorkeyopenstheroomsontheallocatedfloorandstoreroom),storeroomandguestroomkeys.keycontrolprocedures;(1)logbookforkeysex.7,pg.193,(2)keybelts,wristbandsorneckchainsforkeepingkeys,(3)shouldneverbeloanedor(4)leftonthecart,or(5)usedtoopenaroomforaguest,(6)cardkeysystems.LostandFound;handledbyhousekeepingshouldbestoredinasecureareaitemsshouldbetagged(withnumbers),logged(torecordthedate,time,place,person)ex.8,pg.195,sec