Gartner -金融服務(wù)數(shù)字化商業(yè)戰(zhàn)略和創(chuàng)新入門

GartnerforITLeadersFinancialServicesDigitalInnovationPrimerfor2022NicoleSturgillShamGillVPAnalystVPAnalystNicoleSturgill2FinancialServicesDigitalBusinessStrategyandInnovationPrimerfor2022NicoleSturgill2FinancialservicesCIOsfacecontinuingvolatility,requiringthemtomasteranewsetofrulesfordigitalbusinessandinnovation.Banking,investmentandinsuranceCIOscanuseGartnerinsightstoguidetheirdigitalbusinessstrategyandinnovationplansin2022.VPAnalystShamGillVPAnalystPublished4February2022—IDG00758928FollowUsonLinkedInBecomeaFollowUsonLinkedInBecomeaClientFinancialServicesDigitalBusinessStrategyandInnovationPrimerfor2022ScopeThisinitiativehelpsbanking,investmentservicesandinsurancefirmsidentifytheappropriatebusinessandoperatingmodels,andchoosethetechnologiestosupportthosemodels.Topicsinthisinitiativeinclude:?BankingandInvestmentDigitalBusinessStrategyandInnovation:Reimaginebusinessandoperatingmodelswithnewandemergingtechnologiestodisruptyourselfandstayaheadofcompetition.gitalBusinessStrategyandInnovationCreateacomprehensivedigitalstrategythatenablesthecompanytoremainrelevanttocustomersinlightofnewsocial,technological,economic,environmental,politicalandlegalchallenges.GartnerforITLeadersFollowUsonLinkedInBecomeaClient3InnovationCompetitiveThreatssclatigiDFinancialServicesDigitalBusinessStrategyandInnovationPrimerfor2022InnovationCompetitiveThreatssclatigiDAnalysisBusinessgrowthisanexpectationamongCEOsinbanking,investmentservicesandinsurance,andalleyesareontheCIOtodeliverenhancedtechnologycapabilitiestoenableafastreturntothatgrowth.In2022,financialservicesCIOswillneedtofocustheirattentionondeliveringquantifiablevaluefromtheirinvestmentsthroughacoherentinnovationprocessthatwillmovetechnologyfromthelabtoproductioninanagileyetorderlyway.Quicklyweavingtogetheranarrayofcomposabletechnologyandarchitecturalcapabilities,suchascustomerexperience(CX),dataandanalytics,APIsandautomationoncloudplatformswillbecomeofparamountimportance.AsCIOsseektoscaleinnovationanddigitalinitiativesthroughanincreasingnumberofinternalandexternalpartnerstosupporttransformation,itwillleadthemtoquestionthetraditionalnatureoftheirroleandtheITfunction.icsSuccessinfinancialservicesrequiresITtoreimaginethefutureoftheorganization.Morethaneverbefore,banking,investmentandinsuranceCIOsmustbecometheprimaryadvisorswithintheirenterprisesonhowdigitalstrategyandinnovationcansupportbusinessgoals,particularlytoremaincompetitiveandgeneratequantifiablevalue.TohelpCIOsachievethesegoals,Gartnerdeliverscomprehensiveinsights.Thisinitiativetargetstwogroups:bankingandinvestmentservicesCIOs,andlifeandP&CinsuranceCIOs.Figure1:FinancialServicesDigitalBusinessStrategyandInnovationOverviewFinancialFinancialServicesDigitalBusinessStrategyandInnovationEconomiSource:GartnerDigitalStrategyandInnovationEcosystemDevelopmentDataManagementPaymentsStrategyCustomerExperienceDigitalMaturityGartnerforITLeadersFollowUsonLinkedInBecomeaClient4rchFinancialServicesDigitalBusinessStrategyandInnovationPrimerrchOurresearchinthisareaaddressesthefollowingtopics:andInnovationBankingandInvestmentDigitalBusinessandInnovationBanking-specificecosystems,cross-industrypartnerships,composabilityprinciplesandemergingtechnologiesareconvergingtocreatenewindustry-specificopportunities.Tofullyexploittheseopportunities,bankswillneedtofindnewwaystoscaleinnovationanddigitalinitiativesthroughanever-growingnumberofstakeholders.TheywillneedtoensurethattheITstrategyisfullyalignedtothebusinessstrategyandhaveclearlydefinedmeasurementsforsuccess.ng?Howfinancialservicesfirmsareacceleratingdigitalinitiativesinresponsetoenvironmental,socialandcorporategovernancefactors?TheKPIstomeasurethesuccessofdigitalinitiativesinbanking?Aframeworkforcollaboratingwithfintechs?Newpaymentstrategiestoacceleratedigitaltransformation?AcomparisonofopenAPIapproachesthatbanksareemployingtoimplementbankingasaservice?HowdoIcreateadigitalstrategythatalignswithorganizationalgoalstoincreaserevenue,reducecostsandmitigateriskacrossthebanking,wealthandassetmanagementvaluechain??HowdoIengagewithfintechstoinnovate??Howcandata,analyticsandbusinessintelligencebeusedtogrowourbusinessandmitigaterisks??HowdoIcreateapaymentsstrategytoaddresschangingcustomerneeds??Whataretheusecasesandbestpracticesforcreatingatechnologystrategytosupportdigitalcurrencies/assets(suchascryptocurrency,nonfungibletokens,centralbankdigitalcurrency[CBDC]andstablecoins)?GartnerforITLeadersFollowUsonLinkedInBecomeaClient5rchFinancialServicesDigitalBusinessStrategyandInnovationPrimerforrchinessStrategyandInnovationAspreviousdigitaldifferentiatorsbecometablestakes,insurersneedtofindnewstrategiestodistinguishthemselvesfromcompetitorsandgainacompetitiveadvantagetosupportgrowth.Insuranceenterprisesmustinvestinandimprovetheirdigitalcapability,sparkinnovationandidentifynewwaysofsolvingproblemsthroughinternalandecosystempartner-ledinitiatives.ng?WhichdigitalinitiativesshouldIacceleratetomeettheneedforbusinessmodeltransformation??HowdoIbuildacomposabledigitalplatformtobepreparedforfuturelifeandP&Cinsurancebusinessmodels??Whatimpactwillinsurtechshaveonthefutureofinsurance??ToptrendsinCXfordigitalinsurance?HowCIOscandesigntechnologystrategytoengenderfinancialempowermentforcustomers?Designingbusiness-outcome-drivendigitalbusinessKPIs?VendorlandscapeguidesforpolicyadministrationsystemsinNorthAmericaandEurope?Howfinancialservicesfirmsareacceleratingdigitalinitiativesinresponsetoenvironmental,socialandcorporategovernancefactors?HowdotheimpactsandreturnsofourlifeandP&Cinsurancetechnologyinvestmentscomparetothoseofourpeers??Howcandata,analyticsandbusinessintelligencebeusedtogrowourbusinessandmitigateclaimsandunderwritingrisks?GartnerforITLeadersFollowUsonLinkedInBecomeaClient6Toviewallresearchandmuchmore,becomeaclient.SuggestedFirstSteps?AccelerateFinancialEcosystemstoKeepUpWithDigitalGiants?UseBankingIndustryScenariostoGenerateNewValueintheDigitalPlatformAge?2022CIOandTechnologyExecutiveAgenda:ABankingandInvestmentPerspective?HowCIOsCanSupportHNWMillennialsintheU.S.—TheNextWaveofGrowthinWealthManagement?EmergingUseCasesThatValidatetheBusinessValueofOpenBanking?Digital-Outcome-DrivenMetricsforBankingsurance?InsuranceCIOs:RethinkYourOperatingModelstoPositionforDigitalBusinessGrowthandExpansion?QuickAnswer:InsuranceasaService—WhatIsIt,andWhyShouldCIOs?2022CIOandTechnologyExecutiveAgenda:AnInsurancePerspective?TopCross-IndustryOpenAPITrendsforInsuranceCIOstoTrackin2021?InsuranceCIOs:RiskAppetiteandStrategyCanMeanHigherReturnsFinancialServicesDigitalBusinessStrategyandInnovationPrimerfor2022EssentialReading?MarketGuideforDigitalBankingPlatforms?InsightsforCIOsonHowHigh-Net-WorthClientsintheU.S.WorkWithWealthManagementProviders?HowBankingandInvestmentServicesCIOsCanEffectivelyPartnerWithntechs?Infographic:18WaystoBetterUnderstandYourBankingCustomers?BankCIOs:TheEffectofRiskAppetiteonStrategyandResultssurance?Infographic:NavigatingtheInsurtechJourneyforInsuranceCompanies?ElevatedCustomerExpectationsforDigitalP&CInsuranceClaimsDemandEmergingTechnologyAdoption?CaseStudy:InsuranceAPI-DrivenDigitalEcosystemTransformation(Wakam)?ZhongAn’sDigitalDragonCollaboration:ABlueprintfortheFutureofDigitalInsurance?InsurersMustImplementDynamicCustomerEngagementtoSolvetheCustomerExperienceDilemma?3BestPracticesCIOsCanUsetoLaunchaFocusedInsuranceDataMonetizationEffortGartnerforITLeadersFollowUsonLinkedInBecomeaClientFinancialServicesDigitalBusinessStrategyandInnovationPrimerfor2022FollowUsonLinkedInBecomeaClientFollowUsonLinkedInBecomeaClient8DownloadeBookWatchNowDownloadeBookDownloadeBookWatchNowDownloadeBookDownloadResearchActionable,objectiveinsightPositionyourfinanceorganizationforsuccess.ExploretheseadditionalcomplimentaryresourcesandtoolsforCIOsandITleaders:BookHowFinancialServicesCIOsCanBuildLeaders'DigitalDexterityBuilddigitaldexterityacrossyourfinancialservicesorganization.WebinarTheGartnerTop12StrategicTechnologyTrendsfor2022:BankingLeveragethesetrendstodriveinnovationandtransformation.Book2022CIOAgenda:ABankingandInvestmentPerspectiveExploreinsightsthatenablebankingenterprisestostayahead.ResearchAcceleratingFinancialEcosystemstoCombatDigitalGiantsLearnhowfinancialservicesCIOscanplanacompe