愛(ài)立信領(lǐng)導(dǎo)力框架

EricssonLeadershipFramework愛(ài)立信的領(lǐng)導(dǎo)力框架備注：1、本稿中文翻譯僅供參考。2、僅作內(nèi)部參考用，請(qǐng)注意保密，勿對(duì)外傳播。Peopleleadership管理人員的領(lǐng)導(dǎo)能力Organizationalleadership駕馭組織的領(lǐng)導(dǎo)能力Thoughtleadership認(rèn)識(shí)思考的領(lǐng)導(dǎo)能力?Leadbyexample以身示范?Simplify簡(jiǎn)單明了?Seethebigpicture高瞻遠(yuǎn)矚?Generateenergy激發(fā)動(dòng)力?Mobilize動(dòng)員協(xié)調(diào)?Challenge善于挑戰(zhàn)?Communicate溝通交流?Pushforexcellence追求卓越?Seizeopportunities把握機(jī)遇?Qualifyeveryday精采每一天?Getresults注重結(jié)果?DriveOneEricsson推動(dòng)“一個(gè)愛(ài)立信”P(pán)eopleLeadershipLeadbyexample以身示范Beconsistent始終如一（保持一貫）Beaccountableanddemandaccountability負(fù)責(zé)并要求負(fù)責(zé)Createtrustandactwithintegrity建立信任、辦事正直ExamplesofbehaviorsConsistentlyactaccordingtostatedvaluesandbeliefs;communicateconsistently始終按照既定的價(jià)值觀和信仰辦事；交流溝通保持連貫性Haveaconsistenttrackrecordofdeliveringoncommitments有執(zhí)行承諾的穩(wěn)定記錄Useperformancemanagementsystemstomonitorandensureperformanceagainstcommitments通過(guò)業(yè)績(jī)表現(xiàn)管理系統(tǒng)來(lái)監(jiān)控并確報(bào)業(yè)績(jī)表現(xiàn)符合承諾。Delegateresponsibilityandconveyclearexpectationstotheappropriatestaff向恰當(dāng)?shù)娜藛T委以職責(zé)并傳達(dá)明確的期望Acceptresponsibilityforproblemsandmistakesintheteam--donotblameothers對(duì)于團(tuán)隊(duì)的問(wèn)題和錯(cuò)誤承擔(dān)責(zé)任，不責(zé)備他人Makedecisionswithoutbias決策時(shí)應(yīng)不存偏見(jiàn)Confrontunethicalbehavior敢于正視不道德的行為Modelandinspirehighlevelsofintegrity樹(shù)立高度正直的典范，并不斷激勵(lì)鼓舞Protecttheinterestsofthosenotpresentinmeetingsanddiscussions保護(hù)那些未參與會(huì)議或者討論的人員的利益Havethetrustofothersacrossthebusiness在業(yè)務(wù)交往的過(guò)程中信任他人GenerateEnergy激發(fā)動(dòng)力Inspire鼓舞感召Empowerandcoach授權(quán)和指導(dǎo)Buildcommitment建立承諾ExamplesofbehaviorsInspireandmotivateotherstopursuechallenginggoalsandhighstandardsofperformance鼓舞和激勵(lì)他人追求挑戰(zhàn)性目標(biāo)和高水準(zhǔn)的表現(xiàn)Generateenthusiasmforideasbytappingintosharedvalues通過(guò)共享的價(jià)值觀去產(chǎn)生思想迸發(fā)的激情Identifywhatdriveseachpersonintheteam;providemotivationaccordingly找出團(tuán)隊(duì)中每個(gè)人的驅(qū)動(dòng)力，從而因勢(shì)利導(dǎo)。Createaworkenvironmentthatencouragesotherstodotheirbest創(chuàng)造鼓勵(lì)人人“止于至善”的工作環(huán)境Empowerotherstotakeresponsibilityandactions進(jìn)行授權(quán)，讓授權(quán)者承擔(dān)責(zé)任并實(shí)施行動(dòng)Providefeedback,coaching,andguidancewhereappropriatetoenhanceothers'skilldevelopment為促進(jìn)他人的技能發(fā)展，在適當(dāng)處提供反饋、訓(xùn)練和指導(dǎo)Communicate溝通交流Listen聆聽(tīng)Shareinformation信息共享Ensureimpactandinfluence給予壓力和影響ExamplesofbehaviorsListenandaskquestionsactively,reflectandsummarizeothers'commentstoensuresunderstanding主動(dòng)聆聽(tīng)、積極提問(wèn)，通過(guò)對(duì)他人意見(jiàn)的反應(yīng)和總結(jié)來(lái)確保正確的領(lǐng)會(huì)。Demonstrategenuineinterestandempathywhenlisteningtoothers聆聽(tīng)時(shí)，應(yīng)顯示實(shí)實(shí)在在的興趣所在和用心之處Proactivelysharetimelyupdatesandinformationwithrelevantparties將及時(shí)更新的資料和信息與相關(guān)方提前分享Developandarticulateacompellingpositionandcheckforunderstanding樹(shù)立起有說(shuō)服力的立場(chǎng)觀點(diǎn)并清晰闡述。同時(shí)，應(yīng)通過(guò)檢查來(lái)確保理解。Tailorcommunicationstyleandcontenttotheaudience對(duì)講訴的對(duì)象采用針對(duì)性的溝通風(fēng)格和溝通內(nèi)容Advocateideaswithconfidence,evenwhenfacedwithresistance倡導(dǎo)觀點(diǎn)時(shí)充滿信心，即使遇到阻力。Buildcoalitionsandalliancestogarnersupportforideasandcreatefoaundationforfutureinfluence進(jìn)行聯(lián)合和構(gòu)建同盟，以積累對(duì)觀點(diǎn)的支持，并奠定影響未來(lái)的基礎(chǔ)。Qualifyeveryday精彩每一天Developyourselfandencouragedevelopment自我進(jìn)步和鼓勵(lì)進(jìn)步Preparethoroughly充分準(zhǔn)備Buildcapability培育能力ExamplesofbehaviorsRegularlytakestockofowncapabilitiestoidentifydevelopmentpriorities經(jīng)常性運(yùn)用自己現(xiàn)有的各種能力去識(shí)別發(fā)展的重點(diǎn)Pursuewaystodevelopandapplynewskills尋找途徑去開(kāi)發(fā)和運(yùn)用新技能Modifyselfperceptionandbehaviorbasedonfeedbackfromothers根據(jù)他人反饋修正自己的認(rèn)知和行為Holdothersaccountablefordevelopingtheirpeople讓他人負(fù)責(zé)其下屬的成長(zhǎng)Promotesharingofexpertiseandafreeflowoflearningacrosstheorganization促進(jìn)整個(gè)組織的專業(yè)共享和自由學(xué)習(xí)Identifyrequiredcapabilitiesandskillgapswithinownorganizationalarea在自己的運(yùn)作領(lǐng)域內(nèi)識(shí)別出能力和技術(shù)上的差距Developsuccessorsandtalentpoolstoensureavailabilityoffuturetalent建立繼任者和優(yōu)秀者的儲(chǔ)備庫(kù)，確保未來(lái)杰出人才的供應(yīng)OrganizationalleadershipSimplify簡(jiǎn)單明了Workthroughcomplexity在復(fù)雜狀況下工作Clarifypriorities明確優(yōu)先順序Makethingseasier化繁為簡(jiǎn)ExamplesofbehaviorsClearlydefineandactuponcomplexissuesdespiteincompleteorambiguousinformation對(duì)于復(fù)雜問(wèn)題清晰認(rèn)識(shí)、明確行動(dòng)，即使信息不完整和不確定Advanceproblemstowardresolution,withoutgettinginvolvedinunnecessarydetail推動(dòng)問(wèn)題的解決，而不陷入不必要的細(xì)節(jié)之中Translatebroadobjectivesintospecificobjectives,actionplans,andmetrics將大的目標(biāo)轉(zhuǎn)化為具體的目標(biāo)、行動(dòng)方案和衡量標(biāo)準(zhǔn)Determineandcommunicateprioritiesfortheteam決定和向團(tuán)隊(duì)傳達(dá)工作的輕重緩急Mobilize動(dòng)員協(xié)調(diào)Buildteams建立團(tuán)隊(duì)Leveragediversity運(yùn)用多樣性Ensurealignment確保團(tuán)結(jié)ExamplesofbehaviorsFacilitatethedevelopmentofteamsthroughthestagesofteamgrowthandmaturity在團(tuán)隊(duì)的發(fā)展和成熟階段，推動(dòng)團(tuán)隊(duì)的建設(shè)Negotiateeffectivelytoachievewin-winsolutionsthatmeettheinterestsofallparties有效協(xié)商，實(shí)現(xiàn)共贏，滿足各方利益。Activelybuildanddevelopdiverseteamsacrosstheorganization在整個(gè)組織內(nèi)積極組建和發(fā)展多樣化的團(tuán)隊(duì)Inviteandbuildupontheideasandinputofothers鼓勵(lì)和依靠來(lái)自他人思路和投入Addressandresolveconflictdirectlyandconstructively,focusingonissuesratherthanpeople直接地、建設(shè)性地對(duì)待和解決問(wèn)題，對(duì)事而不對(duì)人Alignownworkplanswithcoreplansandprocessesoftheworkgrouporbusiness使個(gè)人工作計(jì)劃和工作團(tuán)隊(duì)、業(yè)務(wù)的核心計(jì)劃、程序相一致。Pushforexcellence追求卓越Sethighstandards建立高標(biāo)準(zhǔn)Striveforoperationalexcellence致力卓越運(yùn)營(yíng)Leadcontinuousinnovation引領(lǐng)持續(xù)創(chuàng)新ExamplesofbehaviorsMaintainaconsistent,highlevelofproductivity保持一貫的、高水平的生產(chǎn)率Focuseffortsoncontinuouslyimprovingworkstructuresandprocessesthatcreatethemostvalueforunit集中精力，持續(xù)改進(jìn)工作機(jī)構(gòu)和程序，使之為組織帶來(lái)最大的價(jià)值Identifywaystostreamlineandimproveefficiencyofwork找到使工作流程化和效率提升的方法Defineandcommunicateexpectationsforhighqualityoutcomes明確和傳遞對(duì)高質(zhì)量結(jié)果的期望Investigateandadoptbestpracticesandlessonslearnedfromwithinandoutsidetheorganization對(duì)組織內(nèi)外的最佳實(shí)踐和經(jīng)驗(yàn)進(jìn)行研究和吸納Getresults注重結(jié)果Demandandmeasureperformance推崇業(yè)績(jī)表現(xiàn)并對(duì)之進(jìn)行測(cè)量Rewardandrecognizeachievements獎(jiǎng)勵(lì)和承認(rèn)成績(jī)Demonstratepassionforbusinesssuccess展示成就事業(yè)之激情ExamplesofbehaviorsDrawrelevantconclusionsfromvarioussourcesofinformationandmakedecisionsaccordingly根據(jù)不同來(lái)源的信息做出相關(guān)結(jié)論并進(jìn)行相應(yīng)決策Identifyandusethekeyfinancialindicatorsnecessarytomeasurebusinessperformance發(fā)現(xiàn)和運(yùn)用必需的關(guān)鍵性財(cái)務(wù)指標(biāo)去測(cè)量業(yè)務(wù)表現(xiàn)Handletheunderperformanceofothersinproductiveways,turningperformancearoundortakingappropriateactionpromptly通過(guò)有效的方式處理他人的不佳表現(xiàn)，扭轉(zhuǎn)頹勢(shì)或迅速采取行動(dòng)Addressandtakeactionwhenthereisalackofperformanceintheteam團(tuán)隊(duì)存在欠佳之處時(shí)，予以指出并采取對(duì)策Driveaperformance-basedculture推行以業(yè)績(jī)?yōu)榛A(chǔ)的文化Appropriatelyrecognizeandrewardoutstandingperformance恰如其分地認(rèn)可和獎(jiǎng)勵(lì)出色表現(xiàn)Communicatepassionforbusinesssuccessbeyondtheachievementofowngoals顯示成就事業(yè)的激情，不局限于自身目標(biāo)的達(dá)成Fosterasenseofurgencyforachievinggoals培養(yǎng)達(dá)成目標(biāo)的緊迫感Donoteasilygiveupinthefaceofobstacles;makeseffortstoremovethem遇到困難不輕易放棄；不遺余力克服困難ThoughtleadershipSeethebigpicture高瞻遠(yuǎn)矚Putcustomersfirst客戶第一Thinkstrategically戰(zhàn)略性思考Considerbusinessconsequences考慮商業(yè)的因果關(guān)系ExamplesofbehaviorsEnsuretheremovalofbarrierstodeliveringexceptionalcustomerservice確保消除為客戶提供杰出服務(wù)的障礙Ensurethatcustomerissuesareresolved確?？蛻舻南嚓P(guān)事宜得到解決Seekandrespondtocustomerfeedback發(fā)現(xiàn)和響應(yīng)客戶反饋Assesslong-termimpactforEricssonandcustomerswhenmakingdecisions決策時(shí)，應(yīng)評(píng)估對(duì)于愛(ài)立信和客戶的長(zhǎng)期影響AlignthestrategicprioritiesofownareawiththedirectionandstrategicprioritiesofthebroaderOrganization使現(xiàn)有（管理）范圍的戰(zhàn)略優(yōu)先順序與更大組織范圍的方向性和戰(zhàn)略優(yōu)先順序保持一致Makesounddecisionsoncomplexfunctionalissuesandproblems,takingintoaccountbroaderimplications對(duì)復(fù)雜機(jī)能性的事件和問(wèn)題進(jìn)行合理決策，并考慮到更廣泛的背后聯(lián)系Contributetothedevelopmentofstrategiestobalanceshort-termrequirementswithlong-rangebusinessplans致力做出決策，平衡短期需求和長(zhǎng)期計(jì)劃Conveyathoroughunderstandingofownarea'sstrengths,weaknesses,opportunities,andthreats;drawappropriateconclusions對(duì)自己領(lǐng)域的優(yōu)勢(shì)、劣勢(shì)、機(jī)會(huì)、威脅等情況要清楚傳遞，正確決策Considerindustry,market,andotherexternalbusinessfactorswhenmakingdecisions.決策時(shí)，要考慮到行業(yè)、市場(chǎng)等外部商業(yè)因素。Challenge善于挑戰(zhàn)becourageous具備勇氣seekthetruth探求真理questionacceptedbeliefs質(zhì)疑陳見(jiàn)ExamplesofbehaviorsTakepersonalresponsibilityandassumeaccountabilityfordecisionsandactions決策和行動(dòng)時(shí)應(yīng)盡職明責(zé)Demonstratethecouragetosay“no”whennecessary,takingstandsonimportantissues需要時(shí)應(yīng)有勇氣說(shuō)“不”，在重大問(wèn)題上立場(chǎng)鮮明Probeandlookpastsymptomstodeterminetheunderlyingcausesofproblemsandissues從以往的跡象中探求和看到在問(wèn)題和事件背后的原因。Challenge“thewayithasalwaysbeendone”andtakeaction對(duì)“向來(lái)如此”進(jìn)行質(zhì)疑，并采取行動(dòng)Continuallyquestionbusinessassumptionstodrivenewthinkingandchange時(shí)常對(duì)商業(yè)假設(shè)進(jìn)行質(zhì)疑，推動(dòng)新思維和新變化的產(chǎn)生Seizeopportunities把握機(jī)遇Demonstrateanentrepreneurialspirit展示企業(yè)家精神Pursuebreakthroughapproaches追求突破的方式Makedecisions做出決策ExamplesofbehaviorsActonopportunitiestocapitalizeonstrengthsandmarketopportunitiestocountercompetitivethreats把握時(shí)機(jī)，利用好實(shí)力和市場(chǎng)機(jī)會(huì)，去應(yīng)對(duì)競(jìng)爭(zhēng)威脅Communicateafocusonnewbusinessopportunitiesthathavesignificantrevenueandprofitpotential對(duì)于可能產(chǎn)生重大收入和利潤(rùn)的商業(yè)機(jī)會(huì)要善于溝通，引起關(guān)注Encouragefreshperspectivesandnewwaysoflookingatproblemsprocessesorsolutions鼓勵(lì)提出處理和解決問(wèn)題的新觀點(diǎn)、新方法Championnewideasandinitiativesfromsourcesinsideandoutsidethecompany支持來(lái)自公司內(nèi)外的新想法和倡導(dǎo)Encourageandinvolveothersintakingappropriaterisks鼓勵(lì)和促使大家參與適度冒險(xiǎn)Maketough,pragmaticdecisionswhennecessary必要時(shí)，決策強(qiáng)勢(shì)執(zhí)行、維持己見(jiàn)、Maketimely,immediate,andindependentdecisionsonissuesrequiringattention在需要引起關(guān)注的事件上，應(yīng)及時(shí)、迅速、獨(dú)立的決策DriveOneEricsson推動(dòng)“一個(gè)愛(ài)立信”Sharethevision愿景共享Th