創(chuàng)建工作業(yè)績(jī)中的品質(zhì)意識(shí)

BuildingQualityIntoOn-The-JobPerformanceLauraGregg第一頁(yè)，共三十一頁(yè)。TechnologyIncreasingdemandsoftechnology第二頁(yè)，共三十一頁(yè)。TechnologyHardwareSoftware“Techno-ability”Componentsoftechnology第三頁(yè)，共三十一頁(yè)?！癟echno-ability”HardwareSoftwareEngineeringOperationsWorkareas第四頁(yè)，共三十一頁(yè)。“Techno-ability’HardwareSoftwareDoingUnderstandingDevelopingCreatingEngineeringOperationsWhatisrequiredofpeople第五頁(yè)，共三十一頁(yè)。DoingUnderstandingDevelopingCreatingOJTClasses,CBTExperienceHowwelearn第六頁(yè)，共三十一頁(yè)。DoingHowdowethinkabout“doing”?JobsDutiesTasksProceduresStepsHomeownerYardworkCutlawnStartmowerPullropeJobAnalysisTaskAnalysisFocusondoing第七頁(yè)，共三十一頁(yè)。JobAnalysisVerifyReviseApproveTaskMatrix1.Listtheprocedures2.Listcompletioncriteria3.IdentifyordocumentstandardpracticeTaskAnalysisVerifyTaskAnalysisTeam(s)Job-holderorSMEPanelProjectTeamManagersMentorLearnerReviseApproveSOJTGuide&StandardPracticesLearningCertifierCertification第八頁(yè)，共三十一頁(yè)。YardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceThisprocessiscalledJobAnalysis.TheresultisachartofWHAThastobedone.JobanalysisforHomeowner=Tasks第九頁(yè)，共三十一頁(yè)。AddGastoMowerCutLawnAdjustCuttingLevelStartMowerEmptyGrassBagMixGasChangeOil,PlugsSharpenBladeOverhaulEngineBasicIntermediateAdvancedThisprocessiscalledTaskAnalysis.TheresultisadocumentonHOWthetaskshouldbedone.TaskanalysisforCutLawn=Procedures第十頁(yè)，共三十一頁(yè)。AddGastoMowerProceduresrefertoStandardPracticesStandardPractices第十一頁(yè)，共三十一頁(yè)。JobanalysisDonebyapanelof3-15jobholdersorsubjectmatterexpertsTakestwodaysoffacilitatedworkResultisTaskMatrixMatrixverifiedbypanelYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnace第十二頁(yè)，共三十一頁(yè)。JobanalysisoutcomesRoleclarityJobdescriptionEducation/trainingrequirements第十三頁(yè)，共三十一頁(yè)。WherethisjobanalysisprocessworksTechnicalorhighlystructuredjobsSocial

orhighlycontextualjobs上下文的第十四頁(yè)，共三十一頁(yè)。TaskanalysisDoneforeachtaskonTaskMatrixUsestwoSMEsworkingwitha

technicalwriterTakesapproximatelyonehourpertaskResultisStructuredOJTGuideStructuredOJTGuideverifiedbypanelTask:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...第十五頁(yè)，共三十一頁(yè)。Taskanalysisoutcomes ListofproceduresCompletioncriteriaReferencetobestpractices第十六頁(yè)，共三十一頁(yè)。SOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagProcedure#Task: CutlawnDuty: Yardwork第十七頁(yè)，共三十一頁(yè)。Procedurelistoutcomes RefinedtaskmatrixClearerjobdescriptionBetterunderstandingaboutknowledgeandskillrequirementsSupportforon-the-jobtraining第十八頁(yè)，共三十一頁(yè)。SOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagCompletionCriteriaReferenceGaugereads“full”MowDoc#22SafeDoc#8CBladesaresettocorrectheightforgrasslengthMowDoc#23MowerstartsandrunssmoothlyandsteadilyMowDoc#35OperatoremptiesbagwheneveritisfullMowDoc#37CompostDoc#7Procedure#Task: CutlawnDuty: Yardwork第十九頁(yè)，共三十一頁(yè)。StructuredOJTProvidesadefinitivetrainingplanClarifiesexpectationsProvidesamapandcurrentstatusOccurswithamentor(subjectmatterexpert,leadorseniorperson)whohasbeentrainedtotrainothersOffersstructuredguidanceandpracticeinareal-worldsetting第二十頁(yè)，共三十一頁(yè)。Gettingourarmsaroundthejob110100100010000第二十一頁(yè)，共三十一頁(yè)。Gettingourarmsaroundthejob110100100010000JoborNodeTitleHomeowner第二十二頁(yè)，共三十一頁(yè)。Gettingourarmsaroundthejob110100100010000ListofDuties Yard Exterior Plumbing Heating . .第二十三頁(yè)，共三十一頁(yè)。Gettingourarmsaroundthejob110100100010000TaskMatrixYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnace第二十四頁(yè)，共三十一頁(yè)。Task:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...Gettingourarmsaroundthejob110100100010000StructuredOJTGuide第二十五頁(yè)，共三十一頁(yè)。Gettingourarmsaroundthejob110100100010000Task:Cutthelawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...第二十六頁(yè)，共三十一頁(yè)。Gettingourarmsaroundthejob110100100010000StandardPractices第二十七頁(yè)，共三十一頁(yè)。JobanalysistipsPointstoponderStayontheroadto“what”BepreparedtorespondtoworkplaceproblemsPitfallstoavoidDetoursto“how”or“who”Traditionalskillcategories第二十八頁(yè)，共三十一頁(yè)。TaskanalysistipsPointstoponderChoosecredibletaskanalysisteammembersFocusoncriticaltasksandproceduresPitfalltoavoidInsufficientteammembersupportsothattheycandotheanalysiswork第二十九頁(yè)，共三十一頁(yè)。StructuredOJTtipsPointstoponderIdentifyandplancommunicationscontentandtimelineforallstakeh