創(chuàng)建工作業(yè)績中的品質(zhì)意識

BuildingQualityIntoOn-The-JobPerformanceLauraGregg第一頁，共三十一頁。TechnologyIncreasingdemandsoftechnology第二頁，共三十一頁。TechnologyHardwareSoftware“Techno-ability”Componentsoftechnology第三頁，共三十一頁。“Techno-ability”HardwareSoftwareEngineeringOperationsWorkareas第四頁，共三十一頁?！癟echno-ability’HardwareSoftwareDoingUnderstandingDevelopingCreatingEngineeringOperationsWhatisrequiredofpeople第五頁，共三十一頁。DoingUnderstandingDevelopingCreatingOJTClasses,CBTExperienceHowwelearn第六頁，共三十一頁。DoingHowdowethinkabout“doing”?JobsDutiesTasksProceduresStepsHomeownerYardworkCutlawnStartmowerPullropeJobAnalysisTaskAnalysisFocusondoing第七頁，共三十一頁。JobAnalysisVerifyReviseApproveTaskMatrix1.Listtheprocedures2.Listcompletioncriteria3.IdentifyordocumentstandardpracticeTaskAnalysisVerifyTaskAnalysisTeam(s)Job-holderorSMEPanelProjectTeamManagersMentorLearnerReviseApproveSOJTGuide&StandardPracticesLearningCertifierCertification第八頁，共三十一頁。YardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnaceThisprocessiscalledJobAnalysis.TheresultisachartofWHAThastobedone.JobanalysisforHomeowner=Tasks第九頁，共三十一頁。AddGastoMowerCutLawnAdjustCuttingLevelStartMowerEmptyGrassBagMixGasChangeOil,PlugsSharpenBladeOverhaulEngineBasicIntermediateAdvancedThisprocessiscalledTaskAnalysis.TheresultisadocumentonHOWthetaskshouldbedone.TaskanalysisforCutLawn=Procedures第十頁，共三十一頁。AddGastoMowerProceduresrefertoStandardPracticesStandardPractices第十一頁，共三十一頁。JobanalysisDonebyapanelof3-15jobholdersorsubjectmatterexpertsTakestwodaysoffacilitatedworkResultisTaskMatrixMatrixverifiedbypanelYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnace第十二頁，共三十一頁。JobanalysisoutcomesRoleclarityJobdescriptionEducation/trainingrequirements第十三頁，共三十一頁。WherethisjobanalysisprocessworksTechnicalorhighlystructuredjobsSocial

orhighlycontextualjobs上下文的第十四頁，共三十一頁。TaskanalysisDoneforeachtaskonTaskMatrixUsestwoSMEsworkingwitha

technicalwriterTakesapproximatelyonehourpertaskResultisStructuredOJTGuideStructuredOJTGuideverifiedbypanelTask:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...第十五頁，共三十一頁。Taskanalysisoutcomes ListofproceduresCompletioncriteriaReferencetobestpractices第十六頁，共三十一頁。SOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagProcedure#Task: CutlawnDuty: Yardwork第十七頁，共三十一頁。Procedurelistoutcomes RefinedtaskmatrixClearerjobdescriptionBetterunderstandingaboutknowledgeandskillrequirementsSupportforon-the-jobtraining第十八頁，共三十一頁。SOJTGuideexamplepage1Addgastomower2Adjustcuttinglevel3Startmower4EmptygrassbagCompletionCriteriaReferenceGaugereads“full”MowDoc#22SafeDoc#8CBladesaresettocorrectheightforgrasslengthMowDoc#23MowerstartsandrunssmoothlyandsteadilyMowDoc#35OperatoremptiesbagwheneveritisfullMowDoc#37CompostDoc#7Procedure#Task: CutlawnDuty: Yardwork第十九頁，共三十一頁。StructuredOJTProvidesadefinitivetrainingplanClarifiesexpectationsProvidesamapandcurrentstatusOccurswithamentor(subjectmatterexpert,leadorseniorperson)whohasbeentrainedtotrainothersOffersstructuredguidanceandpracticeinareal-worldsetting第二十頁，共三十一頁。Gettingourarmsaroundthejob110100100010000第二十一頁，共三十一頁。Gettingourarmsaroundthejob110100100010000JoborNodeTitleHomeowner第二十二頁，共三十一頁。Gettingourarmsaroundthejob110100100010000ListofDuties Yard Exterior Plumbing Heating . .第二十三頁，共三十一頁。Gettingourarmsaroundthejob110100100010000TaskMatrixYardExteriorPlumbingHeatingCutLawnWeedGardenFertilizePaintingCleanGutterClearDrainWashersFiltersSetTStatOilFurnace第二十四頁，共三十一頁。Task:CuttheLawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...Gettingourarmsaroundthejob110100100010000StructuredOJTGuide第二十五頁，共三十一頁。Gettingourarmsaroundthejob110100100010000Task:Cutthelawn1.Addgastothemower A103-52.Setthecuttinglevel C563.Startthemower C734.Changethegrassbag X104-5...第二十六頁，共三十一頁。Gettingourarmsaroundthejob110100100010000StandardPractices第二十七頁，共三十一頁。JobanalysistipsPointstoponderStayontheroadto“what”BepreparedtorespondtoworkplaceproblemsPitfallstoavoidDetoursto“how”or“who”Traditionalskillcategories第二十八頁，共三十一頁。TaskanalysistipsPointstoponderChoosecredibletaskanalysisteammembersFocusoncriticaltasksandproceduresPitfalltoavoidInsufficientteammembersupportsothattheycandotheanalysiswork第二十九頁，共三十一頁。StructuredOJTtipsPointstoponderIdentifyandplancommunicationscontentandtimelineforallstakeh