如何寫索賠函

菲同一般助力卓越演示Howtowriteforclaiming怎樣書寫索賠函主講人曾寶輝/letters/claim-letter.html學(xué)習(xí)內(nèi)容

目標(biāo)與技能索賠函書寫理解合同的有關(guān)質(zhì)量、數(shù)量異議提出的時(shí)間和依據(jù)、規(guī)定掌握索賠及回復(fù)信函的英文表述，能根據(jù)合同及貨物實(shí)際損壞情況及時(shí)書寫索賠函DefinitionofclaimClaimmeansthatonepartyoftheinternationaltradingbreachesthecontract,anddirectlyorindirectlycausesdamagetotheotherparty.Theinjuredpartyasksforcompensationfromtheresponsibleparty..什么是索賠？索賠是指國(guó)際貿(mào)易業(yè)務(wù)的一方違反合同的規(guī)定，直接或間接地給另一方造成損害，受損方向違約方提出損害賠償要求。Whatisaclaim?什么是索賠？/definition/claim.htmlChecklistofwritingamailforclaiming1Inthebeginningofyourletterindicatethepurposeoftheletter.Forexampleifyouarewritingaletterforinsuranceclaim,mentionthisintheletter.Statethepolicynumberinyourletter.2Givealltheconcerningfactsregardingtheclaim.Ifitisregardingsomedefectiveproduct,mentionthedateofpurchase,receiptnumber,productnumberetc.3Indicatetheamountyouareclaimingforandbywhichdateareyouexpectingtheamount.Makeyourclaimlettereffectivebyfollowingthesepoints.1信函的一開始就要指出你寫這個(gè)函電的目的。比如說，如果寫一個(gè)保險(xiǎn)索賠，就要說明，并且列出保單號(hào)碼。2列出索賠的事實(shí)。比如有關(guān)產(chǎn)品缺陷，要指出購買的日期、收據(jù)號(hào)碼、產(chǎn)品號(hào)碼等。3列出你索賠的金額以及預(yù)計(jì)的日期和金額Checklistofwritingamailforclaiming4Refertothedocumentsthatyouareincludingwithyourletter.Thisincludesclaimforms,repairestimates,warrantyrecordsorreceipts.5Includeyourcontactinformationwithproperdetailstoavoidanyunwantedcircumstances.6Remaincourteousandrespectful.Evenifyouknowthatthefaultliesontheirpart,beprofessionalintone.Donotplaytheblamegame.Beassertivethroughouttheletter.

8Maketheclaimletterveryspecific.Donotlettheaddresseeguessanything.Mentiontheamountyouwantandthepurposeoftheclaim.4將有關(guān)的文件附加上，比如索賠表、修理估價(jià)、保修記錄或收據(jù)。5附加有適當(dāng)細(xì)節(jié)的聯(lián)系記錄避免任何不當(dāng)情況。6保持禮貌和尊重。即使你知道錯(cuò)誤在對(duì)方，在語氣上是專業(yè)的。不要玩責(zé)怪游戲。通篇函電保持信中自信。7索賠函的書寫非常專業(yè)。不要讓閱讀者猜測(cè)任何事情，最后提及你所索賠的金額和目的。郵件展示

發(fā)件人：Babara@.usa收件人：Susan@日

期：2014-03-2712:12:10主

題：ClaimonPoorPackingundertea-201401附

件：Photos（提交的證據(jù)）DearSusanWehavedulyreceivedtheshipmentofour1200tinsofLongjinGreenTeaunderS/CNotea-201401atUSD7.20/tinCIFNewYorkbutregrettofindtheminunsatisfactorycondition.Wecannotbutlodgeaclaimagainstyou.(首先列出合同號(hào)碼和成交情況)

Aftercarefullyexamining,itwasfoundthatnearly50tinsarecompletelywet,obviouslyattributedtoimproperpacking.WestressedinourlastlettertheimportanceofpackagingstrictlyaccordingtoyourExportStandard,butwefoundsomeofthemarenotpackedinwater-proofmaterialsbeforeputinthetinwitharesultthatthematerialsbecomeinferiorinquality.(說明已經(jīng)發(fā)生的事實(shí))

Weexpectatotal$360compensationfromyouforthisandshouldliketotakethisopportunitytosuggestthatspecialcarebetakeninyourfuturedeliveries.（結(jié)尾：提出處理意見，表示希望）Yoursfaithfully,郵件展示

親愛的蘇珊我們很遺憾地通知你，我方訂單號(hào)碼S/CNotea-201401的1200罐龍井綠茶，成交價(jià)格7.20美元CIF紐約已經(jīng)抵達(dá)。但是狀況非常令人不滿意。我們不得不對(duì)你方提起索賠。檢查以后發(fā)現(xiàn)，大約50罐完全濕損，很顯然是由于包裝不合適導(dǎo)致。在我們的上一份函電中我們一再強(qiáng)調(diào)要按你方出口包裝標(biāo)準(zhǔn)包裝的重要性，但是還是發(fā)現(xiàn)，其中的一些在放入包裝罐中以前并沒有使用防水材料包裝，以致于出現(xiàn)質(zhì)量低劣的問題。我們對(duì)此提出要求給于我們360美元的補(bǔ)償，也希望提醒一下，將來發(fā)貨給潛在客戶的時(shí)候，要特別注意包裝的問題。你真誠(chéng)的芭芭拉claimn./v.索賠

claimfordamage(poorpacking)

因破損（包裝不良）提出索賠claimacompensationoftheshipmentfromsomebodyforsomethingclaimon/againstsomebody

向…提出索賠lodgeaclaimagainstsomebodyforshort-weightonsomething

因貨物短重而向…提出索賠usefulexpressionclaimforinferiorquality因質(zhì)量低劣而索賠claimforpayment要求付款的訴權(quán)claimforproceeds要求賠償貨款claimforshortdelivery因短裝而索賠因短重買方對(duì)這批貨物提出人民幣一千三百元的索賠。BuyershavelodgedaclaimonthisshipmentforRMB￥1,300forshortweight.你方為我訂單提供的貨物質(zhì)量與雙方同意的規(guī)格不符。因此，我們須向你方提出索