全程熱鏈烽火行動(dòng)冬季配送

溫暖你的冬季ele.mewithyou冬季配送操作流程目錄content形象篇物資篇操作篇總結(jié)篇形象篇PartoneThewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.形象標(biāo)準(zhǔn)頭盔小餐箱腰包大餐箱工服圍巾Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.形象標(biāo)準(zhǔn)圍巾系法：左穿右孔，孔在左邊流蘇在右邊，流蘇從孔里穿過(guò)去圍巾系在工作領(lǐng)子里面，圍巾系口外露圍巾保證干凈整潔，無(wú)污漬，最少每周清洗一次Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.形象標(biāo)準(zhǔn)QC檢查項(xiàng)1——是否規(guī)范佩戴圍巾如沒(méi)有佩戴或者佩戴不規(guī)范，按“配送著裝不標(biāo)準(zhǔn)”處理；罰款100元/人/次，并扣除加盟商半月考核1分物資篇PartTWOThewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.物資篇—熱水袋熱水袋大小餐箱各配一個(gè)除非冷熱分離，否則小餐箱里的熱水袋不能移入大餐箱每?jī)商煨枰獙?duì)熱水袋外圍進(jìn)行清洗消毒使用規(guī)范Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.熱水袋操作規(guī)范擺放標(biāo)準(zhǔn)：豎放或橫放都可以，不影響餐品即可更換時(shí)間：1-2個(gè)小時(shí)需要更換一次熱水Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.熱水袋使用注意檢查在使用前檢查塞頭墊圈是否破損2/3熱水袋最大灌水量不能超過(guò)三分之二空氣灌水后一定要把空氣排干凈禁止混用禁止將熱水袋用來(lái)暖手Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.熱水袋使用注意檢查是否破損檢查方法：灌水后左右搖晃，檢查是否漏水；灌水后進(jìn)行倒置，檢查塞頭是否破損；檢查Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.熱水袋使用注意檢查禁止混用熱水袋只能用來(lái)保溫餐品禁止個(gè)人使用Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.熱水袋使用注意檢查灌水到2/3處容易擠壓餐品占據(jù)餐箱空間，不利于裝餐2/3如果灌水太滿……Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.熱水袋使用注意檢查排凈空氣灌水后一定要把空氣排干凈灌水后，通過(guò)擠壓方式排出空氣擠壓熱水與蓋口處平行，即為無(wú)空氣狀態(tài)熱水與蓋口平行Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.QC檢查項(xiàng)2QC檢查項(xiàng)2：大小餐箱是否有熱水袋？高峰期期間餐箱溫度不低于40°如沒(méi)有攜帶或者溫度沒(méi)有達(dá)到，按“配送著裝不標(biāo)準(zhǔn)”處理，罰款100元/人/次，并扣除加盟商半月考核1分！Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.取餐帶箱·送餐帶箱·全程不離箱配送操作規(guī)范·取餐-途中-送餐必須攜帶餐箱·遞餐給客戶必須說(shuō)指定話術(shù)Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.配送操作規(guī)范取餐帶箱騎手取餐一定要帶餐箱餐箱內(nèi)一定保證有保溫設(shè)備Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.配送操作規(guī)范-餐廳處驗(yàn)餐-檢查餐品是否變冷如騎手驗(yàn)餐時(shí)發(fā)現(xiàn)餐品已冷需要溝通餐廳更換或復(fù)熱餐品Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.配送操作規(guī)范-餐廳處冷熱分離：特殊餐品用普通小餐箱分開(kāi)攜帶沙拉甜點(diǎn)飲料Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.QC檢查項(xiàng)4QC檢查項(xiàng)4：是否全程（取餐-途中-送餐）攜帶餐箱？如沒(méi)有攜帶，按“配送著裝不標(biāo)準(zhǔn)”處理罰款100元/人/次，并扣除加盟商半月考核1分！Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.配送操作規(guī)范-配送中送餐帶箱放餐要迅速打開(kāi)餐箱幅度不要太大避免熱量流失Thewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.配送操作規(guī)范-客戶處全程不離箱標(biāo)準(zhǔn)話術(shù)：您的外賣到了，請(qǐng)趁熱吃！只有交餐給客戶時(shí)，才從中拿出餐品，避免熱量流失！總結(jié)篇PartFOURThewaytodoreallybigthingsistodoreallysmallthingsandgrowthembigger.課程總結(jié)操作規(guī)范：全程攜帶小餐箱并說(shuō)標(biāo)準(zhǔn)話術(shù)！取餐帶箱：取餐必須攜帶小餐箱！送餐帶箱：送給客戶時(shí)必須攜帶小餐箱！標(biāo)準(zhǔn)話術(shù)：你好，你的外賣到了，趁熱吃！Thewaytodo