三亞希爾頓酒店前廳接待標(biāo)準(zhǔn)工作程序

目錄

第1章項(xiàng)目概況與項(xiàng)目建設(shè)的必要性

1

1.1項(xiàng)目概況

1

1.1.1項(xiàng)目名稱

1

1.1.2項(xiàng)目主管單位

1

1.1.3項(xiàng)目建設(shè)單位

1

1.1.4項(xiàng)目建設(shè)單位負(fù)責(zé)人

1

1.1.5項(xiàng)目建設(shè)性質(zhì)

1

1.1.6項(xiàng)目建設(shè)地點(diǎn)

1

1.1.7項(xiàng)目建設(shè)期

2

1.1.8項(xiàng)目建設(shè)內(nèi)容和規(guī)模

2

1.1.9項(xiàng)目投資估算

2

1.1.10項(xiàng)目資金籌措方案

3

1.1.11項(xiàng)目建設(shè)效益

3

1.2項(xiàng)目建設(shè)背景

3

1.2.1地理氣候條件

3

1.2.2工業(yè)園區(qū)發(fā)展規(guī)劃

4

1.2.3工業(yè)區(qū)已具產(chǎn)業(yè)規(guī)模

5

1.2.4項(xiàng)目提出的理由與過(guò)程

6

1.3項(xiàng)目建設(shè)必要性分析

9

1.3.1某某市“十一五發(fā)展規(guī)劃”的要求

9

1.3.2某某市總體規(guī)劃的要求

10

1.3.3某某市經(jīng)濟(jì)發(fā)展的要求

11

1.3.4園區(qū)發(fā)展的要求

12

1.4項(xiàng)目社會(huì)效益分析

13

1.4.1擴(kuò)大內(nèi)需，促進(jìn)經(jīng)濟(jì)增長(zhǎng)

13

1.4.2改善工業(yè)園區(qū)投資環(huán)境

14

1.4.3促進(jìn)生產(chǎn)發(fā)展和提高人民生活水平

15

1.4.4促進(jìn)園區(qū)的可持續(xù)發(fā)展

15

1.4.5帶動(dòng)園區(qū)周邊土地增值及房地產(chǎn)發(fā)展

16

1.5項(xiàng)目建設(shè)可行性分析

17

1.5.1政府支持

17

1.5.2資金支持

17

1.5.3建設(shè)條件滿足

18

1.6結(jié)論

18

第2章項(xiàng)目建設(shè)內(nèi)容及方案

19

2.1項(xiàng)目建設(shè)內(nèi)容

19

2.1.1項(xiàng)目建設(shè)地點(diǎn)

19

2.1.2項(xiàng)目建設(shè)內(nèi)容

19

2.1.3項(xiàng)目建設(shè)規(guī)模

19

2.2項(xiàng)目建設(shè)方案

20

2.2.1項(xiàng)目建設(shè)目標(biāo)

20

2.2.2項(xiàng)目建設(shè)方案

20

2.2.3項(xiàng)目功能分析

23

2.3項(xiàng)目建設(shè)原則

26

2.3.1以人為本與可持續(xù)發(fā)展的原則

26

2.3.2集聚發(fā)展原則

27

2.3.3因地制宜原則

27

2.3.4環(huán)境保護(hù)原則

27

2.3.5節(jié)能降耗原則

27

2.3.6抗震原則

28

2.4建筑造型

28

第3章項(xiàng)目建設(shè)和進(jìn)度安排

29

3.1項(xiàng)目工程建設(shè)管理

29

3.1.1施工組織管理

29

3.1.2項(xiàng)目資金管理

29

3.1.3嚴(yán)格執(zhí)行工程監(jiān)理制度

29

3.2建設(shè)期安排與實(shí)施計(jì)劃

30

3.2.1建設(shè)工期

30

3.2.2項(xiàng)目實(shí)施進(jìn)度安排

30

3.2.3工程進(jìn)度表

31

3.3項(xiàng)目建設(shè)勞動(dòng)安全管理

34

第4章各項(xiàng)建設(shè)條件落實(shí)情況

35

4.1園區(qū)建設(shè)規(guī)劃與現(xiàn)狀

35

4.2項(xiàng)目建設(shè)基本條件

36

4.2.1地形地貌條件

36

4.2.2工程地質(zhì)條件

36

4.2.3城鎮(zhèn)規(guī)劃、園區(qū)區(qū)域規(guī)劃條件

37

4.2.4交通條件

37

4.2.5社會(huì)環(huán)境條件

37

4.2.6征地拆遷條件

37

4.2.7施工條件

38

4.2.8資金條件

38

4.3環(huán)境保護(hù)及節(jié)能、消防

38

4.3.1環(huán)境保護(hù)

38

4.3.2節(jié)能降耗

40

4.3.3消防安全

43

4.4結(jié)論

44

第5章投資估算與資金籌措

45

5.1編制范圍

45

5.2編制依據(jù)

45

5.3單位價(jià)格

45

5.4其他費(fèi)用

46

5.5建設(shè)投資估算

46

5.6年度投資計(jì)劃

46

5.7資金籌措

47

第6章財(cái)務(wù)評(píng)價(jià)

48

6.1概述

48

6.2依據(jù)與說(shuō)明

48

6.3收入預(yù)測(cè)

48

6.4項(xiàng)目贏利能力分析

49

6.5財(cái)務(wù)評(píng)價(jià)

50

第7章社會(huì)風(fēng)險(xiǎn)和融資風(fēng)險(xiǎn)分析

52

7.1項(xiàng)目社會(huì)影響分析

52

7.2項(xiàng)目與所在地互適性分析

53

7.3社會(huì)風(fēng)險(xiǎn)分析

53

7.4社會(huì)評(píng)價(jià)結(jié)論

54

7.5融資風(fēng)險(xiǎn)分析

54

7.5.1融資風(fēng)險(xiǎn)

54

7.5.2融資償還途徑

55

7.5.3融資風(fēng)險(xiǎn)分析結(jié)論

55

第8章結(jié)論和請(qǐng)求

56

8.1結(jié)論

56

8.1.1本項(xiàng)目的建設(shè)符合某某市總體規(guī)劃

56

8.1.2各項(xiàng)建設(shè)條件均滿足項(xiàng)目的建設(shè)要求

56

8.1.3項(xiàng)目有充足的資金保障

56

8.1.4項(xiàng)目具有重大的社會(huì)效益

56

8.1.5某某市建設(shè)投資有限公司具備相應(yīng)的實(shí)力和資質(zhì)

57

8.1.6綜合結(jié)論

57

8.2請(qǐng)求

57

GuestServiceAgent

HILTONSANYARESORT&SPAFRONTOFFICE

STANDARDOPERATIONPROCEDUREMANUAL

PAGE

20

INDEX

Usearrivalfileandcorrespondence

2 ```

Check-inaguestwithbookinginadvance

3

Walkinaguest

5

Registerforanindividualguest

6

Handleguest'sinquisition

7

Checkandactionthetracereport

8

Enterguestmessageandlocator

9

VIPpreparation

11

VIPcheckinprocedure

12

Safedepositboxregulationandprocedure

13

Arrivalgrouppreparation

16

Groupcheck-inprocedure

18

Blockaroom

21

Handlelatecheckoutrequisition

22

Extendagueststay

23

Handlearoommoving

24

Handleaguest'scomplaint

25

Paymentbycreditcard

26

Paymentbycash-registration

27

Paymentbyvoucher-registration

28

Paymentbycompany-registration

29

Creditfrequentflyermiles

30

Workwithyourfloat

31

Acceptcashdepositpriortoaguest'sarrival

32

Howtodoamanualposting

33

Rebateacharge

34

Howtoissueapaid-out

35

Howtocashatravellercheque

36

Howtoexchangeaforeigncurrency

38

Acceptpaymentbycreditcard

39

Acceptavoucherpayment

40

Howtocheckoutaguest

41

Howtomakeanaudit

42

Balancethecashierfloat

43

Balancethecashierfloat

44

DEPARTMENT:

FRONTDESK

WHAT(STEPS)

TASK:

USEARRIVALFILEANDCORRESPONDENCE

HOW(KEYPOINTS)

EQUIPMENT:

WHY(REASONS)

1Gettoday'sarrivalfileandcorrespondences

Takethearrivaldayfilefromthefrontdesktracefilecabinetintheback

officeinwhichthereservationshouldgivethearrival'sfilecopyinonedayadvance.

Ifthereisaqueryoncheck-in,theinformationiseasilyandquicklyobtained.

2Locatecorrespondence

Bylookingintotheguestnameonthedocumentsforeasytofindoutthe

relatedguestregistrationcardkeptinthearrivalguestscabinetatfront

desk.Attachthecorrespondenceonthatregistrationcardandputbacktothecorrectarrivalbucket

Iftheguestisinfrontofyouandhasaqueryyouneedtoknowwhatinformationexistsrelatingtohisbooking

3Verifythecorrespondence

Readthecorrespondence/reservationsheetandcomparewiththecomputer

Toensuretheinformationfromthecorrespondencehasbeencorrectlyinputinthecomputer.

4Explaintheinformationtothecustomer

Bysaying:"MrWang,yourreservationwasbookedbyMrs.Gold,andtheratewasconfirmedatXXX,thedetailshavebeensenttoMrs.Goldbyfaxon(date).

Thecustomermustknowwhatratehewillbechargedandwhythemisunderstandingoccurred.

ALWAYSTHATTHERATEISNOTCONFIDENTIALBEFOREGIVINGOUTANYINFORMATIONTOACUSTOMER

5Apologiseifyouwerewrong

Ifyourcorrespondenceconfirmstheinformationtheguestgaveyou,say:'MrWang,Ihavethecorrespondenceinfrontofme.Theinformationyougavemeiscorrect.TheroomratewillbeXXX.Pleaseacceptmyapologiesforthemistake.'

Ifwemakeamistakewealwaysapologise,itistheonlywaytorepairthedamagedonetothecustomer’sperceptionofourhotel'sservice.

6Usethereservationcorrespondence

tocross-checkifthereservationisoverbooking

Crosscheckcorrespondencewitharrivalreportandverifythemethodof

confirmation.

ToensurethebookingsyoucalledtheguestincaseofNoShow.

DEPARTMENT:

FRONTDESK

WHAT(STEPS)

TASK:

CHECK-INAGUESTWITHBOOKINGINADVANCE

HOW(KEYPOINTS)

EQUIPMENT:

WHY(REASONS)

1Greetingguest

Bysaying:'Goodmorning/afternoon/evening,mayIhelpyou?

/IsthereanythingIcandoforyou?'

Showthecourtesytoguestsandguideguesttostatewhathewantsusdo.

THEGUESTSAIDHEWANTTOCHECKIN

2Inquirytheguesthasreservationin

advanceornot

Bysaying:'Yessir,mayIknowdoyouhavearoomreservationin

advance?'

Identifythisisaguestwhohasadvancebookingorawalk-inguest.

THEGUESTSAIDHEHASABOOKINGALREADY

3Inquirytheguestsname,company

nameoragentname.

Inquiryguestname,saying:'MayIhaveyoursurname,sir?'

Iftheguestnamecannotbefoundoutinthecomputer,weshouldtryhispossiblecompanynamebysaying:'Mr.Wang,mayIhaveyourcompanyname,maybe.'Sameastheagent.

Ensurewecanfoundoutthecorrectbookingincomputer.Sometimes,theguestnamewasspelledwrong;weneedtotryhiscompanyoragentname.

4Repeatthereservationdetailsafter

foundouttheexitingbookinginsystem

Weshoulddoubleconfirmthebookingdetailswithguestselfuponcheckin,thedetailsincludestheroomnights,roomrate,in-housepersonno

andthepossiblespecialrequisitionwiththeexceptionofthetravelagentbookingfortheroomrateconfirmation.

Ensurethebookingdetailsarecorrectandconfirmed.

5Guestregistration

Gettheguest'sIDorpassportbysaying:'Mr.Wang,mayIhaveyour

IDorpassportforregistrationandwouldyoupleasehelpusfillthisregistrationcard,thankyouverymuch.'Weneedtogettheguest'sfullname,sex,birthday,andID/passportnumber.Fortheforeignguests,weneedtogettheVisatypeandvaliddateadditionallyaccordingtothePSBregulations.(DETAILSISINTHESOPOFREGISTERFORGUEST)

Ensurewegetthepossiblefullinformationoftheguestandeasytoupdateintotheprofileandsubmittothe

PSBoffice.

6Checktheregistrationcardquality

andrequesttheguest'saddressandsignature

AftertheguestfinishedfillingtheRC,theGSAshouldcheckweatherthe

informationiscorrectornotbycomparingwiththeguestsID/passport.

Then,requesttheguestaddressandsignaturebysaying:'MrWang,wouldyoupleasewritedownyourcontactingaddressandsignature,thankyou!'

Ensuretheinformationiscorrectandthesignaturemeansacknowledgement

forthedetailsontheRCandthestaysinHiltonSanyaResort&Spa.

7Getthepaymentfromtheguests

Bysaying:'Mr.Wang,mayIknowhowyou'dliketosettleyourroomaccountbycreditcardorcash?'Forcreditcard,takethecard&printonthecardsliportheRC.Forcash,countasXXX.Takethecashandissueareceiptfromthecomputertoguestandremindhimhanditbacktocashieruponcheckout.

Ensurewegetavalidcreditcardguaranteeordepositintheguest'saccount.

DEPARTMENT:

FRONTDESK

WHAT(STEPS)

TASK:

CHECK-INAGUESTWITHBOOKINGINADVANCE

HOW(KEYPOINTS)

EQUIPMENT:

WHY(REASONS)

8Selectaroom

PressF3keytodisplaytheroomselectingscreen,presspagedown,the

referringroomtypewillshowonthescreen.TheGSAshouldasktheguestpreferencefortheroomiftheavailabilityisapproved,thenhighlighttheselectedroomandpressenter;theroomnumberwillbematchedontheguest'sreservationautomatically.

Ensuretheselectedroomismatchedfortheguest'srequisition.

9Check-inguestincomputer

PressESCkey,thesystemwillshowatalkingwindow'checkinthisroom?YesorNot.'HighlightYESandpressenter,Fidelioasks'Make

keysforthisroom?No,1'Select1andpressenter,Fideliosayscheck

insuccessful.Atthesametime,theOnitymachineislight,inserttheOnitywiththetopsideupandtakeitout.Thekeyismade.

Ensuretheroomischeckedintoavoid

doublecheck-inandmakeacorrectkey

fortheselectedroom.

10Makeakeyfolder

Takeonecleanandemptykeyfolder,writedowntheguestname,roomnumber,roomrate,andthedeparturedate,puttheroomOnitykeyintothefolderandhandittoguestbysaying:'Mr.Wang,yourroomisXXXonthefifteenthfloor,thisisyourroomkeycard.'

Ensuretheguestenjoytheconveniencetosignbillsinhotelbythiskeyfolder.Andthekeyfolderisalsoonepassportinhotel.

11Finishcheck-in

Bysaying:'Mr.WangisthereanythingelseIcandoforyou?Andwishyouenjoyyourstaywithus.Thankyou!'

Toshowthecourtesytoguestandhinthimthecheckinprocedureisfinished.

DEPARTMENT:

FRONTDESK

WHAT(STEPS)

TASK:

WALKINAGUEST

HOW(KEYPOINTS)

EQUIPMENT:

WHY(REASONS)

1Greetingguest

Bysaying:'Goodmorning/afternoon/evening,sir/madam/miss?or

IsthereanythingIcandoforyou?'

Showthecourtesytoguestandguidehimtostatetheneeds.

THEGUESTSAIDHENEEDSAROOMBUTWITHOUTBOOKINGINADVANCE

2Checktheroomavailability

PressF5,selectRateQuarryandentertheroomnights,adultsandenter

/RAKintheRateCodeandpressPageDowntoseetheroomtypeavailability.

Ensuretheroomisnotoverbookedand

thestateinthecomputeriscorrect.

3Bargaintheroomratewithguest

Seetheroomavailabilitytoselltheroomrateaccordingly.Alwaysfromtoptolowandexplaintheroomdifference.Giveguestsuggestionsandasking'Mr.Wang,whichkindofroomdoyouprefer?'Aftergettheanswerconfirmtheratewithguest'MrWang,youroomrateisourhotel

SummerRateXXXpernightforasuperiorroom.'

INTHISSECTION,ALWAYSTRYTOUPSELL

Trytoupsellhighrateroomstoguesttoincreasethehotelrevenue.

4ChosearoomtypeinRateAvailabilitycategory

HighlighttheselectedroomtypeandpressEnter,youwillhearabeep’

andatthesametime,thesystemwillescapetotheoriginalscreenautomatically.

Ensurethisroomisselectedfromthe

hotelroomavailabilityIt'seasyforroomcontrolandkeepcorrectstatic

5Makeawalk-inreservation

InFidelio,gointoFrontDeskandenterWalk-in,updatetheguestname

inthefield,choseacorrectprofile,pressenter,thesystemwillgiveyou

areservationscreen,completethenecessaryfieldssameastheproceduresofMakeareservationintheSOPManualofRSVNdept.

Completethenecessaryinformationin

Fideliotomakeacorrectbooking.

6Checkintheguest

SAMEPROCEDUREASTHECHECK-INAGUESTWITHBOOKINGINADVANCESTEPS4TO11.

Finishthecheck-inprocedureaccording

tothestandards

7Noterelatedepartment

Makeaphonecalltohousekeepingdepartmentafterguestleftfrontdesktopassthewalk-ininformationtotheminclusivethenumberofroomandperson.

Astheguestwithoutbookinginadvance,weneedtonoteHSKPtomakenecessaryroomarrangement

DEPARTMENT:

FRONTDESK

WHAT(STEPS)

TASK:

REGISTERFORANINDIVIDUALGUEST

HOW(KEYPOINTS)

EQUIPMENT:

WHY(REASONS)

1Obtaintheguest’sIDorPassport

Bysaying:'Mr.Wang,mayIkindlyseeyourIDorpassportfortheregistrationneeds?'

Weneedtochecktheregistrationinformationaccordingly.

2Filltheregistrationcard

Asktheguesttofilltheregistrationcardbysaying'Mr.Wang,wouldyoupleasehelpusfillthisregistrationcard?Thankyouverymuch!'

Forgettheinformationfromguestself.

3Checktheregistrationcardfillingquality

Aftertheguestfinishedfilling,weneedtoholdtheID/Passportandtheregistrationcardtocheckthefollowinformation:

-Thespellingofthefamilynameandfirstname

-Correctsex

-Clearnationality

-Correctbirthday

-CorrectID/Passportnumberandvaliddate

-CorrectpassportVisatypeandvaliddate(ONLYFORFOREIGNERS)

-Fullandclearguestcontactaddress

-Theroombillpayment

-Guestsignature

Ensuretheinformationontheregistrationcardiscorrect,clearandleague.

4Checkweatherallthenecessaryblanksontheregistrationcardhasbeencompleted.

Sometimes,theguestforgettofillsomeblanksontheregistrationcard

especiallyfortheSignatureblank.AfterguestreturnsbacktheRCtoGSA,heorsheshouldcheckweatheralltheblankshavebeenfilleditembyitem.

Avoidinglostsomenecessaryinformation.

5UpdatethisinformationintoguestprofileinFidelio

Opentheguestprofilescreeninsystem.Andupdatetheinformationonto

theblanks:

-Guestfullname

-Languagetype

-Title

-Fulladdress

-Nationality

-IDorPassportnumber

-Birthday

-Telephonenumberandfaxnumber(IFPOSSIBLE)

-Theguestcompanynameandhispost(IFPOSSIBLE)

Thefullandcorrectguestinformationrecordinoursystemisverynecessary

andimportantincasewehavetocontactguestforwhateverreasons.

DEPARTMENT:

FRONTDESK

WHAT(STEPS)

TASK:

HANDLEGUEST'SINQUISITION

HOW(KEYPOINTS)

EQUIPMENT:

WHY(REASONS)

1Listening

Facetoface:Listentheinquisitionfromguestscarefullyandusetheeyecontactskills,thenecessarybodylanguageisalsoneeded.

Bytelephone:Listentheinquisitionfromguestscarefullyanduseyourvoiceregularlytogivethehinttoguestthatyouarelisteningcarefully.

EnsuretheGSAcanunderstandtheguest’sneedsfully

2Immediatereaction

TheGSAshouldgivethereactiontoguestwithintwoseconds,thereactioncouldbe'Well,Mr.Wang,Iunderstandyourproblemis...'or

'Amomentplease,Mr.Wang,pleaseletmemakeashortnoteforyour

problem.'i.e.

Suchreactioncanshowourattentionontheproblemofguests.

3Takesuitableaction

Accordingtothekindsofinquisitiontotakenecessaryaction.Inclusivehelpguestconnectingaphonecalltoguestroom,providingsomehotelinformationorgiveguestarouteguide.

Resolvetheguest'sproblem

4Followtheinquisition

Sometimestheguest'sproblemcannotberesolvedimmediately,theGSAneedstohelpgueststofollowtheproblemandinformtheresolutiontoguestintime.TheGSAshouldtakethefollowinginformation,

-Notedowntheproblemonanotepad

-Contactrelateddepartmenttopasstheinformation

-Trytogetthecontactnumberandaddressfromtheguests.

Bysayingtoguests:'Mr,Wang,mayIkindlygetyourcontacttelephone

number?Wewillgiveyourananswer

Ensurealltheproblemsguestraisedcouldberesolvedandtakingcare.

DEPARTMENT:

FRONTDESK

WHAT(STEPS)

TASK:

CHECKANDACTIONTHETRACEREPORT

HOW(KEYPOINTS)

EQUIPMENT:

WHY(REASONS)

1Printatracereport

Thefrontdesktracereportisincludedinthefrontdeskshifthand-over

report.

Thepreparationforthecheckofthe

tracereport

2Checkthetracereport

Checkingprocedure:

-Checkthetracereportdate

-Checkthetracespiecebypiece

-Foundoutalltheunresolvedtraces

-Identifytheproprietyoftheunresolvedtraces

Avoidlosinganyimportantandurgent

traces

3Followuptheunresolvedtraces

Accordingtotheurgentandimportantleveloftheunresolvedtraces,the

GSAneedstofollowthetraceswithrelateddepartmentsintheshortest

time.

Ensurealltraceshavebeenresolved.

4Resolvetracesincomputer

Afterthetracehasbeenresolved,theGSAneedtopresstheresolved

key,thetracestatuswillchangetoResolved.

ChangethestatustolettheGSAknows

whichonehasbeenresolved

5DoublechecktheResolvedtraces

FrontdeskneedstoprinttheShiftHand-overreportforthreetimesper

day,andtheGSAneedstocheckthereportsforatleastthreetimes,makesureallthetraceshavebeenresolvedintime.FortheResolvedtraces,theGSAneedstodoublecheck,makeclearwhoresolveditand

atwhattime.

Ensureallthetraceshavebeenresolvedcorrectly

DEPARTMENT:

FRONTDESK

WHAT(STEPS)

TASK:

ENTERGUESTMESSAGEANDLOCATOR

HOW(KEYPOINTS)

EQUIPMENT:

WHY(REASONS)

FORENTERINGAGUESTMESSAGE

1Findouttheguestinthecomputer

-Pressfunctionkey:Ctrl+F7

-EntertheguestnameintheGuestNamecategory

-PressEnter

Getthecorrectguest

2EnterintotheMessagescreen

-Press'M’formessage

Thesystemshows:Nomessageonfile,createanewone?

-PressYES

Orthesystemshowstheguest'slatestmessage,press'Insert’tocreateanewmessage.

Gettherighttogointothemessageleavingcategory

3Updatethemessagecontent

Updatethemessagecontentstepbystepbyfollowingtheinstructionofthecomputer.

Finishthemessagebythestandardstyle

4Reviewthemessage

Reviewthemessagecontentlike:guest'sname,roomnumber,i.e.

Doublecheckthemessagequality

5Printoutthemessage

Afterfinishthemessage,press'Esc’thecomputershows‘Save,Print,Thoughaway.’Highlight‘Print’andpress‘Enter’

THEMESSAGEWILLBEPRINTEDOUT.

Printoutthecheckedmessage.

6Deliverthemessagetoguest

Forin-houseguest,Bellboywilldeliverthemessagedirectlytothestatedroom.

Fortoday'sarrivalguest,gettheprintedmessagebackfromconciergedeskandattachitontheRC.

Forfuturearrivalguest,fileinthetracefileandleavearelatedtraceintheguest'sreservationscreenonthearrivaldate.

Ensuretheprintedmessagecanbereceivedbytheguest.

DEPARTMENT:

FRONTDESK

WHAT(STEPS)

TASK:

ENTERGUESTMESSAGEANDLOCATOR

HOW(KEYPOINTS)

EQUIPMENT:

WHY(REASONS)

FORLEAVINGAGUESTLOCATOR

1Takethelocatornoticepaperfromguest

TaketheLocatornoticepaperwhichisfilledbytheguestselfintheirroom,andcheckweathertheinformationiscompleted.

Getclearguestlocatorinformation

2Repeatthelocatorwithguest

Inthefaceofguest,repeatthenecessaryinformationtoguest,

-Theguestname

-Theroomnumber

-Thelocatorname

-Theholdingtimeperiodofthislocator

Ensuretheinformationiscorrect

3Remindguesttocancelthelocator

Remindguestwhenheleavethere,pleasetrytoinformfrontdeskoroperatortocancelthelocatorintimeandgivetheinformationofthenext

Destination

Ensurethelocatorinformationislatest

andtheguestcanbereached

4Entertheguestlocatorintosystem

PressCtrl+F7todisplaytheTelephoneOperatorscreen

-Entertheguestnameortheroomnumberintothefirstblank

-PressEntertodisplaythereservationinformationofthisroom

-Press'L’forlocatorandthelocatorscreenwillshowonthescreen:

Thesystemwillprovideallthehotelguestoutletsonthescreen

-Highlightthecorrectlocatorandpres