新劍橋商務(wù)英語(初級)Unit1-people課件

MODULEONEBUSINESSCOMMUNICATIONUnit1peopleIntroduceyourselfandothers

Greetvisitors

Keepingaconversationgoing

BusinesscardsAIMSSetting2(aftersummerholiday)T:Hi,XX.Longtimenosee.Howwasyourholiday?S:It’sgreat.……Setting1T:Goodmorning,I’mMax.I’mveryhonoredtoseeyouhere.S:Goodmorning,I’mXX.……What’sthedifferencebetweenthesetwodialogues?

Expressionsongreetings:1.Forthefirstmeeting

2.Anytimebutberegardedasanoutsider3.Amongfriends4.Amongfriendswhohaven’tseeneachotherforalongtime

A:Nice/Glad/Pleased/Goodtomeetyou.B:Nice/Glad/Pleased/Goodtomeetyou,too.A:Howareyou?/Howareyoudoing?B:I’mfine/ok/good/great./Notbad.A:What’up?/What’snew?B:Notmuch./Theusual.A:Longtimenosee.Howhaveyoubeen?B:I’mfine/ok/good/great./Notbad.Theyexchangebusinesscards.Theyshakehands.Theybowtoeachother.Theytalkaboutaneutralsubject(suchastheweather) beforegettingdowntobusiness.Theygetdowntobusinessrightaway.Oneofferstheotheracigarette.Theyhaveadrinktogether.Theyhaveamealtogether.InChina,whenbusinesspeoplemeetforthefirsttime,whatdotheyusuallydo?××=never√√=usually√=sometimes×=notusually××√√√√√×√√√××ALookatthepicturesinP.4andtelltheclassWherearethepeople?

Dotheyknoweachother?

-Whatdotheysay?Listentothreeconversations.Matchthemtothecorrectpicture.

BLearningstrategyWhenyoudosuchanexercise,youshouldknowhowmanypeopleintheconversationandtherelationshipamongthespeakers;howtoconfirmthebackgroundoftheconversationbykeywordsorphrases,suchasplace,time,maintopic;howtocatchsomeexpressionsusedinthissituation.Listentothreeconversations.Matchthemtothecorrectpicture.

B1.tobeexact后插語，常用來補充前面信息的具體細(xì)節(jié)或數(shù)據(jù)。–Wheredoyoucomefrom?–China,Beijing,tobeexact.Justoverathirdofalljobsinmanufacturing,36%tobeexact.2.IworkforArk.

我在Ark公司做事。I’minhardwaredevelopmentwithCor.我在Cor公司工作，從事硬件開發(fā)。類似的表達(dá)方式在同一對話中還有We’reinthefinancialservicesbusiness.Traveller’scheques,chargecards,bankingandthatkindofthing.I’msureyou’veheardofus…AmericanExpress.我們公司從事諸如旅行支票、簽帳卡、銀行等金融服務(wù)業(yè)務(wù)。我敢肯定你聽說過我們公司——美國運通。3.Perhapsyou’veheardofthem.

這也是常用的后插語，用來套近乎。公司或單位在英語里常?？捎脧?fù)數(shù)形式來表示，如We或them。4.HowarethingsinSydney?

悉尼的情況（生意/業(yè)務(wù)）如何？如業(yè)務(wù)多、生意忙，可以說quitebusy或nottoobad；如生意清淡則說quiteslow或notgood。GreetingwaysBowingtoeachother:

Kissing&embracing:

Shakinghands:Asiancountries,especiallyinJapanpopularinthewest,especiallyEuropeancountriesmostpopulararoundtheworldBowing:HowtomakeagreetinginJapan?InJapan,thecustomarygreetingisthebow.However,someJapanesemaygreetyouwithahandshake,albeitaweakone.Donotmisinterpretaweakhandshakeasanindicationofcharacter.Ifyouaregreetedwithabow,returnwithabowaslowastheoneyoureceived.Howlowyoubowdeterminesthestatusoftherelationshipbetweenyouandtheotherindividual.Whenyoubow,keepyoureyeslowandyourpalmsflatnextyourthighs.Thebusinesscardshouldbegivenafterthebow.Thisisveryimportanttoremember.Kissing

You’llprobablykissandbekissedforthefirstmeeting.Butdon’tworry.Atsubsequentmeetingsforeignersareexcusedfromallthatcasualkissingiftheydonotwithtoparticipate.Formenwhododecidetojoinin,whenkissingawoman’shandorcheek,don’tactuallytouchtheskin.Justkissthefewmillimetersfromherhandorcheek.Cheek-kissing:

TheproperBritishpeopleusuallykissjustone(ontherightcheek),theFrenchtwice(left,right)andthepassionateBelgiansthreetimes(left,right,left).Hand-kissing:LiketheItaliansandSpanish,aGermanismorelikelytokissthehand.Fornon-Europeanwomen:Whenamanraisesthehandtohislips,theappropriateresponseistoreactasthoughthisthefifthtimeithashappenedthatday,justacknowledgethatgesturewithaslightsmile.Fornon-Russianmen:SomemalevisitorstoRussiaarenotquitecomfortablewithbeingkissedonthelipsbyRussianmenwhileenfoldedinagreatbearhug.Unblievable!!!Shakinghands:HowtomakeagreetinginUSA?InUSA,whenmeetingsomeoneforthefirsttime,youshouldofferafirmhandshake,lasting3-5seconds,upongreetingandleaving.Maintaingoodeyecontactduringyourhandshake.Ifyouaremeetingseveralpeopleatonce,maintaineyecontactwiththepersonyouareshakinghandswith,untilyouaremovingontothenextperson.Howtoshakehands?Palmupwardordownward?Gentlyorfirmly?Upward:you’rewarm,equal,friendly.Downward:you’resuperiorandeagertocontrolothers.Gently:you’reweakanddistant.Firmly:you’rewarmbutmaybetooaggressiveoroffensive.Whoshouldextendhis/herhandfirst?LadyorGentleman?

SuperiororInferior?

Theelderlyortheyoung?

Theladyshouldextendherhandfirsttoagentleman.Thesuperiorshouldextendhishandfirsttotheinferior.Theelderlyshouldextendhishandfirsttotheyoung.Howtoshakehandswarmly?Yes,youcan.Itmeansyou’reverywarmandsincereandthepersonyou’reholdinghandswithisyourclosefriend.Youcanevenpathisshoulderwithyourlefthandandholdhisorherhandwithyourrighthand.CanIholdtheotherperson’shandwithbothhands?Howtoshakehandswarmly?Howshouldamanshakeawoman’shand?

CanIshakehandswithapersonwhilesitting?Heshouldonlytouchherfingerssoftly.No.youmuststanduptoshakehands.Butifyou’realady,youcansometimesextendyourhandtoamanwhilesitting.Amanshouldtakeoffhisglovesorhatandthenshakehands.Aladycanshakehandswhilewearingglovesandhat.Anarmymanwearinghisservicecapshouldfirstsaluteandthenshakehands.Don’tshakehandsacrosstheothers.Itwillcausebadluck.HandshakingTips:Whatarebusinesscards?

BrainstormingQuestionsBusinesscardsarecardsbearingbusinessinformationaboutacompanyorindividual.Theyaresharedduringformalintroductionsasaconvenienceandamemoryaid.Whatcanyouseeinabusinesscard?thegiver’snamecompanyaffiliation

logocontactinformationstreetaddressestelephonenumbere-mailaddresseswebsite★Itcanalsoincludefaxnumber,telex,bankaccount,andtaxcode.ExchangingnamecardsHowtogiveyournamecards?Youshouldsmileandwalktotheotherpersonandextendyournamecardswithbothhands.Turnyournamecardupsidedownsothattheotherpersoncanreadyourname.ExchangingnamecardsHowtoreceivenamecards?Say“thankyou”.Readthroughthenamecardfirst.Ifyou’renotsureaboutthepronunciationofthename,justaskhimorher.Putthenamecardinthecardcase/cardfile.Don’tplaywiththenamecard.Don’tputthenamecardinyourpocket,especiallybackinyourtrousers’pocket.Chinese:ItisdisrespectfultowriteontheirbusinesscardsIndian:NeverStronglyRejectanofferforamealArab:NevergiveorreceiveabusinesscardwithyourlefthandChina/Japan:Usebothhandstogiveandreceiveabusinesscard,examinethecardandmakeapositivecommentonitGeneralBusinessCardEtiquetteTipsBusinesscardsareaninternationallyrecognizedmeansofpresentingpersonalcontactdetails,soensureyouhaveaplentifulsupply.Whentravelingabroadforbusiness,itisadvisabletohaveonesideofyourbusinesscardtranslatedintotheappropriatelanguage.Businesscardsaregenerallyexchangedatthebeginningoforattheendofaninitialmeeting.Goodbusinessetiquetterequiresyoupresentthecardsotherecipient’slanguageisfaceup.Makeapointofstudyinganybusinesscard,commentingonitandclarifyinginformationbeforeputtingitaway.Neverwriteonsomeone'scardIfyouhaveauniversitydegreeoranyhonor,putitonyourbusinesscard.Oneruletofollow:alwaysbringfivetimesmorecardsthanyouthinkyouwillneed.Sincemeetingsusuallyinvolvemorethanoneperson,eachcardreceivedshouldbeplacedonthetable,likeanopendeckofcards,infrontoftherecipientsothattheexecutivecantellwhoheorsheisspeakingwith.Makinganintroduction

Makingintroductionscanbeoneofthemoststressfulaspectsofgoodetiquette.Asenseofconfidenceandknowingthecorrectproceduresinvolvedinvarioustypesofintroductionsareamust.Whileoneusuallyknowstousethecorrecthonorifictitlewhenmakingformalintroductions,oneisoftenunsurewhichpersonshouldbeintroducedfirst.Or,isthereaguideline?Setting1(AttheABCCompany)Ms.Jones:thenewestcustomerservicerepresentativeofABCCompanyMr.Smith:vicepresidentofABCCompany“Mr.Smith,IwouldlikeyoutomeetMs.Jones,ournewestcustomerservicerepresentative.Ms.Jones,thisisMr.Smith,ourvicepresidentinchargeofoperations.”★Thebasicguidelineistointroducethemostimportantpersonlast.Setting2(AttheABCCompany)Ms.Green:thepotentialclientMr.Smith:vicepresidentofABCCompany“Ms.Green,thisisMr.Smith,ourvicepresidentinchargeofoperations.Mr.Smith,thisisMrs.Green,whoisconsideringusingourfirmtoadvertisehernewline.”★Inbusiness(atleastgoodbusiness)allcustomers,andpossiblecustomers,outrankeveryoneupto,andincluding,theCEO.GeneralIntroductionEtiquetteTipsMenareintroducedtowomen.Introducethesinglewomantothemarriedwoman.Theyoungareintroducedtotheold.Thehostsareintroducedtotheguests.Thesubordinatesareintroducedtothehigherauthorities.Remembertoalsoaddalittlegeneralinformationaboutthepeopleyouareintroducing.1.Mr.,Mrs.,Ms.,andMiss

+surname/familynameMr.=male;Mrs.=marriedfemale;Miss=unmarriedfemale;Ms.=femaleSirorMadamcouldbeusedseparately.Misscouldbeusedforfemaleteacher,waitress,etc.Ma’amormadamcouldbeusedformarriedfemaleinUSA.2.Title+surnameProfessorBrown,Dr.Blair,PresidentJohnson3.Callpeople’sfirstnameorgivennameamongfamilies,friends,colleaguesandclassmates.Findoutaboutotherlearners.Usethistabletohelpyou.

D Learner1Learner2Learner3Learner4Name

MikeDell施正榮 JeffImmeltBillGatesCountry

Profession

Company

MeetingPeopleDFindoutaboutotherlearners.Usethistabletohelpyou.Learner1Learner2Learner3Learner4Name

MikeDellBarbBushJeffImmeltBillGatesCountry

Profession

Company

PracticeNowintroducetwoofthesepeopletotherestoftheclasslikethis:Thisis(name).S/he’sfrom(country).S/he’sa/n(occupation).S/heworksfor(company).Sayingwhereyou’refromPracticeA:Wheredoyoucomefrom?B:Icomefrom…Ilivein…A:Whereareyoufrom?B:I’mfrom…Iworkin…BusinessCards

Wheretokeep?Whentopresent?Howtopresent?Howtodeliver?Howtotreat?Businesscardsshouldbekeptinacardholderinthevestorjacketpocket.Businesscardsshouldbepresentedatthebeginningofthemeeting.Businesscardsshouldbepresentedwiththegiver’snamefacingtherecipient.Businesscardsshouldbedeliveredbyoneorpreferablytwohandsaccompaniedbyalightbow.Businesscardsshouldbetreatedwiththeutmostrespect.KeepingtheconversationgoingThemomentwhenconversationbreaksdownbetweenyouandyourpartner.You’rebothlookingateachother,andinsideyou’regoing,‘WhatdoIsaynow?Aaaaggghhh!‘Herearesomemethodsforsolvingthistrouble.A.KnowhowtoexpandaconversationsoitneverstopsinthefirstplaceB.LookforcluesinwhattheysayA.KnowinghowyoucanexpandaconversationYoucandothisinthatway:Asktherightquestions

-Thewrongquestionsare‘closed’questions.-Therightquestionsare‘open’questions.B.LookforcluesinwhattheysayWhenyouspeaktosomeoneyougenuinelyfindeasytotalkto,oneofthethingsthatmakesitsoeasyisthatyouareenjoyingthesubjecttheyaretalkingabout.Obvious?Well,maybe.Butit’seasytomissthefactthatwhenyouarestrugglinginaconversationwithsomeone,oneofthecommonreasonsisbecauseyouarejustnot‘into’whatthey’retalkingabout.KeepingtheconversationgoingAAvisitoriscomingtoyourcompany.Youaremeetingthemforthefirsttime.Writedown3questionsyoucanask.

1)2)3)KeepingtheconversationgoingA3questions

Flight/Journey?Trip?Weather?Hotel?Howtochat?–goodtopics(neutralsubjects)Asasocialexpert,thefollowingtopicsareverygoodtostartaconversation.weatherbeautifulcountryfoodsports/fashionhobbiestypesofemploymentorcommoninterestsHowtochat?(taboo)Thefollowingtopicsarenotsupposedtobeasked.politicsandreligionincomeagefamilymembershealthpersonalexperienceWeather–Hobbies–Sports–Family–Job–boring,butcangettheballrolling!listeningtomusic,favoritewebsites,etc.currentmatchesorgames,favoriteteams,etc.generalquestions,notquestionsaboutprivatematters.onceagain,generalquestionsnottoospecific.Commonnon-offensivesmalltalktopics:Media–Hometown–Latestfashionandtrends–Celebrities–films,books,magazines,etc.wheredoyoucomefrom,howisitdifferent/similartothistown.neworpopularstyleofclothes,behavior,etc.anygossipyoumayhaveCommonnon-offensivesmalltalktopics:Smalltalkispleasantconversationaboutcommoninterests.Itgetsfriendshipsstartedand‘breaktheice’beforeimportantbusinessmeetingsandotherevents.CommunicationUS/Germany:TalkloudlyIndia/China:SpeakSoftlyHolland/Denmark:SpeakdirectlyUK/Japan:SpeakindirectlyBrazil:AcceptabletointerruptotherswhilespeakingCanada:UnacceptabletointerruptotherswhilespeakingGreece:ExtremelybluntMiddleEast:VeryfloweryKeepingtheconversationgoingBListentoBrunoSoarestalkingtoMsNovak,avisitortohiscompanyinPorto,Portugal.Arehisquestionsthesameasyours?Listenagainandwritedownthequestionsyouthinkhelptokeeptheconversationgoing.

1.“AreyouMs.Novak?”或”Excuseme,isyournameJackRobinson?”常常用于在機場出口處或飯店大廳內(nèi)等候或?qū)ふ沂状我娒娴膩碣e。2.“It’snicetofinallymeetyou–toputafacetoaname.”“總算看到你了，把人與名字對上號了。”類似的表達(dá)有：

—We’vecommunicatedonlinemanytimes.It’ssonicetofinallymeetyou–toputafacetoaname,andtoputavoicetoanameaswell.我們已在網(wǎng)上溝通過無數(shù)次，這次終于見到人了—把臉（人）與名字對上號了，把聲音與名字也對上號了。3.-DoyouliveinPortoitself?-ManypeoplecallthemselvesLondonersthoughtheyliveoutsidethecityproper.

itself與proper意思相同。4.WhichpartoftheStatesareyoufrom?

-You’reAmerican.AndwhatpartofAmericaareyoufrom?

-WhereaboutsinScotlanddotheylive?-WhereareyoufrominFlorida?

你是美國人，來自美國具體何地？他們住在蘇格蘭的什么地方？你從佛羅里達(dá)的哪個地方來？（你是佛羅里達(dá)哪個地方的人？）1.2KeepingtheconversationgoingBM:AreyouMs.Novak?W:Yes,that’sright.M:I’mBrunoSores,theSalesManager.Howdoyoudo?W:Howdoyoudo?It’ssonicetofinallymeetyou–toputafacetoaname.M:Yes,itis,isn’tit?Nowcomethiswayandwe’llgouptomyoffice.IsthisyourfirsttriptoPorto?W:Yes,itis.I’vebeentoLisbonacoupleoftimesbefore,butthisisthefirsttomeI’vebeentoPorto.1.2KeepingtheconversationgoingBM:Andwhatdoyouthinkofit?W:Itseemslikeaniceplace.DoyouliveinPortoitself?M:NoIdon’t.Iliveintothenorth.It’sabouttwentyminutesfromhere,dependingonthetraffic.Andwhataboutyourself?WhichpartoftheStatesareyoufrom?1.2KeepingtheconversationgoingBW:TheMidwest.FromOmaha,Nebraska.Haveyoueverbeenthere?M:No,Ihaven’t,unfortunately.HowlongareyoustayinginPorto?W:UntilFriday.AndthenI’mheadingnorth.ToBelgium.M:Right,hereweare.NowcanIgetyouadrinkbeforewestart…KeepingtheconversationgoingDLookatthesequestions.Matchthemtoapicture.KeepingtheconversationgoingDLookatthesequestions.Matchthemtoapicture.1)Whereareyoustaying?2)Isthetrafficalwayslikethis?3)Whatdoyouthinkoftheconference?4)DoyouworkhereinParis?5)IsityourfirsttriptoNewYork?6)Didyouhaveagoodflight?VVHHHEFindingoutaboutpeople

Thisistheirfirstmeeting.StudentAisgoingtointroduceStudentBtothewholeclass.SoStudentAisinterviewingStudentBnowtogetmoreinformationabouthim/her.StudentAshouldgetinformationasmuchaspossiblefromStudentBwithproperquestions.StudentA:themonitoroftheclass.StudentB:theincomingstudent.Findingoutaboutpeople

AWhatdoyouthinkthissubscriptionformisfor:

Abookclub?ACDclub?Amagazine?PleasewriteinBLOCKCAPITALS

Surname:_______________Firstname:_______________Jobtitle:________________Companyname:___________Address:_________________City:____________________Country:_________________Tel:

________Fax:________Findingoutaboutpeople

SAVE20%ONTHENEWSSTANDPRICEYoupayonlyAUD$4.96perissueinsteadofAUD$6.20

IwishtopaybyCheque MasterCard VisaCreditcard AmericanExpress

Accountnumber___________________Validuntil________________________Signature________________________Findingoutaboutpeople

SAVE20%ONTHENEWSSTANDPRICEYoupayonlyAUD$4.96perissueinsteadofAUD$6.20□□□□□1.subscription

n.訂閱subscribev. subscribern.訂戶電話或Internet用戶也叫subscriber2.newsstandprice

報攤零售價格通常比常年訂閱價格高。還有一種類似說法coverprice（封面零售價格）

3.BLOCKCAPITAL

大寫印刷字體，又稱blockletter

4.jobtitle

n.職務(wù)、頭銜5.accountantn.會計CPA(CertifiedPublicAccountant)注冊會計師6.validuntil

有效期限，有些信用卡上用validthrough

ListentothesubscriptionofficecallingPamelaThomasandfillinanymissinginformation.B

Paymentcards

支付卡的種類creditcard信用卡有信用額度的設(shè)限，每個月收到賬單時可以一次付清，也可以分期慢慢還款。按規(guī)定付出最低還款額后，剩下的部分必須承擔(dān)利息。而且，大部分的信用卡都能在信用額度內(nèi)提取一部分現(xiàn)金，叫做cashadvance.chargecard中的一種叫debitcard（貸記卡），是和銀行賬戶掛鉤的，無所謂信用額度，使用時直接根據(jù)銀行余額為限，不超過就ok.不會收到賬單因為隨著每筆交易直接從銀行扣除了。國內(nèi)也很通行。如美國運通。StudentA:asalespersoninamagazinepublisherStudentB:asubscriberMakeadialoguewiththeinformationonyourtextbook.1.What’syourname?2.Whatdoyoudo?3.Whodoyouworkfor?4.Howwouldyoupayit?5.What’saccountnumber?6.Whenwillitexpire?/Whatisthe“ValidThroughDate”?Youfirstname’sPamela,isn’tit?Youareanaccountant,aren’tyou?YouworkforExtratour,don’tyou?

CStudythesewaysofcheckinginformation.NowcheckinformationaboutSimonTanlikethis:1)Yourname’sSimonTan,2)YouworkforMacash,3)You’retheassistantManager,4)YouliveinPortland,5)You’reAmerican,6)You’renotmarried,

isn’tit?don’t’you?aren’tyou?don’tyou?aren’tyou?aren’tyou?PairWorkStudentAnotesdownsomethingaboutStudentB.ThenaskStudentBtoconfirmwhethertheinformationiscorrectwiththedisjunctivequestion.Practicecheckinginformationaboutotherpeople.LearnerALOOKSATFile1onpage117andlearnerBlooksatFile2onpage120.onGettingtoknowyouLookatwhatthesepeoplesay.Whodoyouagreewith?AOncearelationshipoftrusthasbeenestablished,themomentisrightbusiness.Iliketogetdowntobusinessimmediately.Ifallgoeswell,Imaysocializeafterwards.Manybusinesspeoplefindsocializingmoredifficultthanabusinessmeeting.Inameetingthere’susuallyadeadlineandeveryoneknowstheyhavetotalkbusinessandtheyhaveanagendatoguidethem.Socializingishardbecausepeoplewhodon’tknoweachotherwellhavetofindtopicsofmutualinteresttotalkabout.B.Howcanyougettoknowabusinesspartnerbetter?IdentifyPOSSIBLETOPICS…play+go+games(ballgames)activityfootball,volleyball,basketball,tennis,table-tennis,golf,cards,mahjong…swimming,camping,climbing,cycling,sailing,surfing,shopping…—Books:—Films:—Music:biography,detective,novel,sciencefiction,travel,etc.action,comedy,horror,sciencefiction,westerns,documentary,etc.classical,jazz,rockandroll,folk,pop,country,blues,etc.B.Whereandwhencanyoutalkaboutthesethings?

Generallyspeaking,topicslikeage,wageandmarriageaswellpoliticsandreligionareconsideredsensitiveinWesternculturewhiletopicslikeweather,sports,hobbiesandtravelingareeasilyacceptable.InChineseculture,somepeoplelovetotalkabouttopicslikepoliticsandpersonalincomewithpeopletheymeetforthefirsttime.Someyoungpeopleevenwouldliketoexposetheirpayrollsonline.Listentotwopeopletalkingatdinner.Whodoeswhat?ActivityManWomanMorningbikingGardeningJoggingSailingCinemaReadingC√√√√√√1.sitatthedesk坐在書桌前

2.tryandverb爭取、設(shè)法做某事—Iliketotryandkeepfit.我喜歡盡量做運動以保持身體健康。

—我爭取每周做數(shù)次慢跑。

Itryandgojoggingacoupleoftimesaweek.3.takeup開始對……感興趣；開始從事/參與做……活動—AndI’vetakenupsailing.我還開始喜歡上了帆船運動。4.Whatkindofthingsdoyoulikereading/playing?你喜歡看什么樣的書/玩什么樣的游戲？

5.Youdon’tlookthetypeofthat!看不出你竟是那種人！或看不出你竟做那種事！

Workwithapartner.