高三下冊(cè)英語(yǔ)晨誦材料

高三下期小火箭班晨誦材料（四）投訴信文體概述投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、所購(gòu)商品質(zhì)量差、售后服務(wù)不滿意等情況下解決問題的一個(gè)方法。在語(yǔ)言方面，要注意把握分寸，要公平、公正。投訴信應(yīng)包括三個(gè)方面的內(nèi)容：1.表明寫信目的，投訴的內(nèi)容。2.投訴的具體原因。3.希望得到的結(jié)果。常用語(yǔ)塊抱怨complainabout2.表達(dá)不滿convey/expressone’sdissatisfaction3.忍受putupwith/bear4.對(duì)……滿意becontent/satisfiedwith5.糟糕的服務(wù)poorservice6.采取措施takemeasures7.解決問題dealwith/solvetheproblem8.預(yù)防……發(fā)生prevent…fromhappening9.調(diào)查此次事件investigate/lookintothematter/incident_10.以粗魯?shù)姆绞絠narudemanner11.向……道歉makeanapologyto…/apologizeto…12.出乎意料outofone’sexpectation13.不用說needlesstosay14.盡快assoonaspossible15.把某事牢記在心bearsth.inmind套用句式我寫信是投訴關(guān)于……Iamwritingtocomplainabout…這幾年我對(duì)你們的服務(wù)都很滿意，但是我寫信是表達(dá)關(guān)于……的不滿。Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout…3.我對(duì)……不滿意有一些主要原因。首先，……更糟糕的是，……最后，……TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…4.我真誠(chéng)地希望你能認(rèn)真調(diào)查這件事情，以及采取恰當(dāng)?shù)拇胧┓乐诡愃剖录俅伟l(fā)生。Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.你若能盡快采取措施處理這個(gè)問題，我將感激不盡。Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.習(xí)作修改(做短文改錯(cuò)，背經(jīng)典范文)DearSir,I’mwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidn’tringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyi課堂練習(xí)假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對(duì)餐廳的服務(wù)員態(tài)度非常不滿意。于是你給該餐廳老板寫一封投訴信。要點(diǎn)如下：1.問題：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯。2.要求：餐廳賠禮道歉。注意：1.詞數(shù)100左右。2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。3.開頭語(yǔ)和結(jié)束語(yǔ)已為你寫好DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI’mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbeefnoodles,Isuddenlyfoundthereweretwofliesinthem,whichdisgustedmealot.SoIaskedthewaitertochangeanotherdish.Outofmyexpectation,hedidn’tchangeitbutsaidinarudemannerthathewastoobusytosolvetheproblem.Needlesstosay,suchawayoftreatingcustomersisunacceptable.It’smysincerehopethatyoucaninvestigatethematterseriouslyandmakeaformalapologytome.Ilookforwardtoabetterservicenexttime.Sincerelyyours,LiHua課外作業(yè)假定你是李華，你在上周日搭坐102號(hào)公交車，該公交車司機(jī)的不文明行為讓乘客很憤怒。于是你向公交車公司寫一封投訴信。要點(diǎn)如下：1.司機(jī)的不文明行為(大聲講話、緊急剎車、態(tài)度粗魯?shù)?。2.希望盡快查清此事。注意：1.詞數(shù)100左右。2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。3.開頭語(yǔ)和結(jié)束語(yǔ)已為你寫好。DearSir,IamLiHua.Iamwritingtocomplainaboutoneofyourbus-drivers’improperandrudebehaviors.LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybutalsodroveveryfast.Sosomepassengersadvisedhimtoconcentrateondriving,buthedidn’tpayanyattention.What’sworse,hedroveevenfaster.Thenanotherpassengercouldn’tbearit,askingthedrivertokeepthepassengers’safetyinmind.Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance.However,hedidn’tapologizebutsaidrudely“It’snoneofyourbusiness.”Isincerelyhopeyoucaninvestigatethisincidentandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Sincerelyyours,LiHua模板投訴信1、說明投訴的原因并表示遺憾；2、實(shí)事求是地闡述問題發(fā)生的經(jīng)過，不要夸大其詞；3、指出問題引起的后果；4、提出批評(píng)及處理的意見或敦促對(duì)方采取措施或者提出所希望的賠償以及補(bǔ)救方式。模板一Dear_____________,①Iam_____________(寫信人身份)。②Iventuretowriteyoualetterabout_____________(抱怨內(nèi)容)。③Thefocusofthecomplaintis_____________(抱怨內(nèi)容的核心)。④Foronething,_____________(抱怨內(nèi)容的一個(gè)方面)。⑤Foranother,_____________(抱怨內(nèi)容的另一方面)。⑥Honestlyspeaking,_____________(客觀的評(píng)論)。⑦But_____________(抱怨產(chǎn)生的原因)。⑧Allinall,Thereisstillmuchroomforimprovement.⑨BeforeItakeanyfurtheraction,Idohope_____________(表達(dá)本人的愿望)。⑩Thankyouforyourtimeandkindconsideration.YourssincerelyLiHua模板二Dear_______,①Iam_______(自我介紹).②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout_____________(投訴內(nèi)容).③Thereasonformydissatisfactionis________(總體介紹).④Inthefirstplace,_________________(抱怨的第一個(gè)方面).⑤Inaddition,______________________(抱怨的第二個(gè)方面).⑥Underthesecircumstances,thedevastatingeffectcouldbemultipliedifthisproblemcannotbehandledimmediately.(如該問題不能立即解決，它