酒店英語教案chapter1 front office各章節(jié)教案

編號：教案第1次課編號：教案授課形式Teach,Listen&Role-play授課時間課目、課題Self-IntroductionandtheIntroductionofthisCourse教學(xué)目的和要求Studythelanguageforintroducingyourselvesandgettingtoknowpeople;Masterthegivenexpressionsandrelatedexpressions;Dothelisteningexercises.重點難點Expressions:Whichdepartmentareyouin?What’syourmajor?Wheredoyoucomefrom?Mymajoris…I’mgladtomeetyou!Howdoyoudo?It’sapleasuretomeetyou.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Lead-inQuestions(10’)Whendopeopleintroducethemselves?Howdopeoplegettoknoweachother?IntroducingYourselves.(35Listentothetapeandfillintheblanks.Invitesomestudentstoactout.theIntroductionofthisCourse(15’thecharacteristicsofthiscourse.Howtolearnitwell.Howtoteachthiscourse.ListeningPractice(30’Listentopeoplespeakinganddecidewhattheyaretalkingabout.Listentothefollowingquestionsandchoosetheappropriateanswers.Listentothefollowingshortdialoguesandchoosetheappropriateanswers.Listentothefollowingtalkandfillintheblankswiththemissingwords.作業(yè)布置PreviewthenewwordsofRoomReservationsandreadthetexttogetreadyforthelectures.主要參考資料21stCenturyPracticalSituationalHotelEnglish課后自我總結(jié)分析TheteachershouldhelpthestudentsunderstandimportanceoftheFrontOfficeanditsfunctioninoperationofahotel.Thestudentsshouldunderstandtherolesthey’llplayinthefollowingclasses,sothattheycanlearnthesubjectwithaims.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。 編號：教案第2次課編號：教案授課形式Teach,Listen&Role-play授課時間課目、課題PartⅠ-UnitOneRoomReservations教學(xué)目的和要求StudythenewwordsandexpressionsofUnitOne;AcquaintwiththebackgroundinformationofUnitOne.StudyUnitOneandactitout.重點難點1.Vocabulary;Phrases&Structures;Role-play教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Greetingsandintroduction(5’)Studythenewwords(30’Askstudentstoreadthenewwords,andafterlisteningtotheirreading,correcttheirwrongpronunciation.Explaintheusageofsomewordsbyexamples.Introducesomebackgroundinformation(15’)therelatedworkingsituations.theworkingprocessAttentionsExplainthetextsandletthestudentstoactthemout(40’)Alongdistancecallreservation2.Agroupreservation3.Aface-to-facereservation作業(yè)布置LearntheSTRUCTURESTUDYpart.BefamiliarwiththeexpressionsintheFUNCTIONSTUDYpart.主要參考資料21stCenturyPracticalSituationalHotelEnglish課后自我總結(jié)分析Thestudentscouldfinishtheexercises.Butiftheypreviewthetext,itwouldbebetterforthemtofinishthemeasily.Afterclass,theyshouldspendmoretimepracticingdialogues.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：教案第3次課編號：教案授課形式Teach,Listen&Role-play授課時間課目、課題Chapter1Reservations教學(xué)目的和要求StudythenewwordsandexpressionsoAcquaintwiththebackgroundinformation.3.Studythedialgouesandactitout.重點難點1.Masterthenewwordsandtherelatedexpressions;2.Applythemtooralpractice;3.Befamiliarwiththeinvolvedworkingprocess.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Ⅰ.Greetingsandintroduction(5’)Ⅱ.Studythenewwords(25’Askstudentstoreadthenewwords,andafterlisteningtotheirreading,correcttheirwrongpronunciation.Explaintheusageofsomewordsbyexamples.Ⅲ.Introducesomebackgroundinformation(15’)therelatedworkingsituations.theworkingprocessAttentionsⅣ.Explainthetextsandletthestudentstoactthemout(40’)1.RegistrationScene:AcarpullsupinfrontofHuatianHotelandabellmangoesforwardtomeettheguests,openingthedoorofthecarforthem.ReceivingaWalk-inGuestScene:Agentlemanstepsin,tryingtofindaroomforthenight.Ⅴ.Comment(5’Makingcommentsonthestudents’performanceandgivecorrespondendsuggestions.作業(yè)布置TopreviewtheScene3主要參考資料21stCenturyPracticalSituationalHotelEnglish課后自我總結(jié)分析Thestudentscanuseexpressionstoplaytherole.Theyshouldsetupmorescenestomakedialoguesandputthesentencesintouse.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：教編號：教案授課形式課堂講授授課時間課目、課題Chapter1Reservations教學(xué)目的和要求KeepingdowndetailsKeepingupdates重點難點Howtokeepupdatesofthereservation教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Review:howtoguaranteethebookingexercises:listeningpracticeLearnthekeyexpressionsofkeepingupdates4.role-play:AreserveadeluxedoubleroomforMay1to3.BchangethebookingtoApril30toMay2.5:translationpractice作業(yè)布置memorizeusefulexpressions主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Thestudentscouldunderstandthetextwelliftheypreviewandreviewwhatthey’velearned.Asfarasthedialoguesareconcerning,theyshouldspendmoretimepracticingthembothinclassandafterclass.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：教編號：教案授課形式課堂講授授課時間課目、課題Reservation教學(xué)目的和要求Role-play:重點難點Howtoexplainserviceofahoteltotheguests.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewthetext:FinishsomeexercisesLearnthenewtext.Scene1:MailserviceScene2:IntroducingsomescenicspotsScene3:ShowingthewayReadthe3dialoguesagainandanswersomequestionsRoleplay:Thebellmancarriesthebaggageandshowtheguestsuptotheroom,tellingtheguestwherethebarberis.Readandrecitetheexpressions作業(yè)布置Translatetheusefulexpressionsandmemorizethem.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Thestudentsareabletowritethedictation,onlyiftheylearnthenewwords.Soit’sessentialforthemtolearnandexpandvocabulary.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit5教學(xué)目的和要求FinishtheexercisesofUnit4andlearn“TheCashier”.重點難點CashierplaysanimportantroleintheFrontOffice.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewthetext:FinishsomeexercisesofUnit4:Howtodirecttheway.Learnthenewtext.Scene1:ForeigncurrencyexchangeScene2:CheckingoutScene3:Mis-calculationSomewordstonotice:Readthe3dialoguesagainandanswersomequestionsRoleplay:Theguestfoundheshouldpaymorethanhecalculatedandrefused.Thecashiershoulddealproperlywithit.Fillintheprepositions.作業(yè)布置Translatetheusefulexpressionsandmemorizethem.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Ifthetextisnothard,thestudentsshouldlearnbythemselves.Teachersplayaroleasalistenerandadvisor.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit6教學(xué)目的和要求FinishtheexercisesofUnit5andlearn“SettlingGuests’Complaints”.重點難點Settlingcomplaintsneedsskills.Thestudentshavenoexperienceofthat.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerunit:Finishsomeexercises.Learnthenewtext.Scene1:ChangingaroomScene2:AttheLostandfoundDeskScene3:ChargingmoreSomewordstonotice:Readthe3dialoguesagainandanswersomequestionsRoleplay:Helptheguesttofindhiswallet,whoisveryimpatientandworried..Fillintheprepositions.作業(yè)布置Translatethesentences.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Thestudentscouldwritesentencescorrectlyafterthey’vepracticedalot.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit7教學(xué)目的和要求FinishtheexercisesofUnit6andlearnhowtoworkintheBusiness重點難點HowtodealwithdifferentsituationsintheBusiness教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerunit:Finishsomeexercises.Learnthenewtext.Scene1:introducingtheservicesoftheBusinessRole-play:Todealwiththeguest’srequirementScene2:AboutthefaxservicesScene3:DealingwiththetelephoneproblemSomewordstonotice:Readthe3dialoguesagainandanswersomequestionsRoleplay:HelptheguesttosendafaxtoNewYorkFinishthemultiplechoice.作業(yè)布置Translatethesentences.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析ForsomestudentswhohadexperiencewithBusinessCenter,thetextiseasiertounderstand.Butformostofthemtheydon’注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Review教學(xué)目的和要求FinishtheexercisesofUnit7andreviewthewholepart.重點難點HowtodealwithdifferentsituationsintheFrontOffice.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerunit:Finishsomeexercises.2.JobdescriptionoftheFrontOfficeRoleplay:HowtoserveattheCashier’sDeskOfferhelptotheguest,introducingfacilitiesofthehotelSomewordstonotice:Finishthemultiplechoice.作業(yè)布置Translatethesentences.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Thestudents’listeningabilityisnotgood.Forsomestudents,theycan’twritedownsimplewords.Afteraperiodofpracticingoralexpression,they’vemadeprogressinspeaking.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：教案編號：教案授課形式課堂講授授課時間課目、課題Part2&Unit1教學(xué)目的和要求ThestudentsshouldunderstandwhatkindofroletheHousekeepingDpt.plays.重點難點Theunderstandingofthetextisabitdifficult.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Learnthevocabulary.Askthestudentstopreviewthemanager’sremarks.Explainthetext:Explainthedifficultpoints.Readthetextfluently.Answersomequestions.WhatarethedutiesoftheHousekeepingDpt.staff?Whatarethefurtherrequirementstheyshouldfulfill?3)Howtobearinmindsellingtheservicesofthehotel?4.PrepareforlearningUnit1.作業(yè)布置TranslatethetextintoChinese.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析ThestudentshavelearnedtheFrontOffice,nowtheyenterintolearningwhatshouldbedoneintheHousekeepingDpt..Theyshouldplaymorerolestofamiliarizethemselveswiththework.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit1教學(xué)目的和要求Learnhowtoguidethegueststotheirrooms.重點難點Explainingtotheguesttheroomandhotelfacilitiesisimportant.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformermanager’sremarks:Someexpressionsshouldbestressed.Learnthenewtext.Scene1:RecognizingtheguestsScene2:AbouttheroomfacilitiesScene3:AboutthehotelservicesSomewordstonotice:Carafe,precede,amenity,fabrics,thermosReadthe3dialoguesagainandanswersomequestionsRoleplay:Introducethefacilitiesoftheroom,tryingtosellthehotelservices.Fillintheprepositions.作業(yè)布置Translatethesentences.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Forsomestudentswhoareactivetopractice,they’vemadeprogressafterlearningthePart1.Thosestudentswhoarereluctanttospeakshouldbegivenmoretasks.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit2教學(xué)目的和要求Learnhowtobehavewhileworkingintheguests’rooms.重點難點Explainingtotheguesttheroomservicesisimportant.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerdialogue:Someexpressionsshouldbestressed.Learnthenewtext.Scene1:MakinguptheroomScene2:CleaningtheroomScene3:Theturn-downserviceSomewordstonotice:Oblige,tidyup,boiledwaterReadthe3dialoguesagainandanswersomequestionsRoleplay:Persuadetheguesttohavetheroomcleaned.Finishsomeexercises.作業(yè)布置Translatethesentences.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Thestudentsshouldcultivateawarenessofservingtheguests.Whateverrequeststheyhave,theytrytofulfillthemaslongastheyarereasonable.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit3教學(xué)目的和要求Learnhowtoexplainandofferspecialservices.重點難點Explainingspecialservicesisimportant.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerdialogue:Someexpressionsshouldbestressed.Learnthenewtext.Scene1:BuyingThingsonRequestScene2:AboutRoomServicesScene3:AtTeaTimeSomewordstonotice:Refreshments,assortment,pastryReadthe3dialoguesagainandanswersomequestionsRoleplay:Providefortheguestsbeverage\cakesaccordingtotheirrequirements.Finishsomeexercises.TranslationReadandpracticetheexpressions.作業(yè)布置Translatethesentences.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Thestudentscouldwriteoutsomephrases,buttheywereunfamiliarwiththesensegroup.Soit’shardtowritethesentencescorrectly.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：教編號：教案授課形式課堂講授授課時間課目、課題Unit3&Unit4教學(xué)目的和要求Reviewthetextsandlearnthenewunit.重點難點Describehowtouselaundryservice.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewthe3dialogues.1)Askthestudentstoread.2)Learnthefunctionstudy:It’sapleasure./Don’tmentionit./I’malwaysatyourservice.Finishthetranslation.Preparefortheunit4.ReadthenewwordsandexpressionsAskthestudentstoexplainlaundryservice.4.Thestudentsshouldreadthedialoguesfirst.5.Raisesomequestions.作業(yè)布置Previewthetext.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Situationallearninghelpsthestudentsgetusedtotherealsituations.Thestudentspractiseinarepetitivewaysothattheywillfamiliarizethemselveswithdifferentsituations.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit4教學(xué)目的和要求Learnhowtoprovidelaundryservice.重點難點Expressserviceandsomerelatedrulesofindemnityshouldbemadeclear.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerdialogue:Someexpressionsshouldbestressed.Learnthenewtext.Scene1:ExplaininghowtogettheserviceScene2:SuggestingexpressserviceScene3:HonestyisthebestpolicySomewordstonotice:Notify,dry-clean,iron,indemnity,mend,stitchReadthe3dialoguesagainandanswersomequestionsRoleplay:Providelaundryservice/expressforaguestwhoisgoingtocheckout.作業(yè)布置Reviewthetext.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Studentsmadethedialogueinaccordancewiththerequirement.Buttheywerenotfamiliarwithsomeexpressions.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit4&Unit5教學(xué)目的和要求Reviewthetextsandlearnaboutmiscellaneousservices.重點難點Providingextraservicesrequiresflexibility.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewthe3dialogues.1)Askthestudentstoread.2)Learnthefunctionstudy:Thereisnoneedtofillinanotherform.Youneedn’thurry.Therearestilltenminutestogo.Heshouldbeondutytonight,buthehasn’tcomeyet.Finishthetranslation.Preparefortheunit5.ReadthenewwordsandexpressionsAskthestudentstogivesomeexamples..4.Thestudentsshouldreadthedialoguesfirst.5.Raisesomequestions.作業(yè)布置Previewthetext.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Usuallythestudentscanplayroleswhentheyknowsth.Aboutthesituations.Forunknownscenes,theyhavetorefertothecontentofthetexts.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit5教學(xué)目的和要求Learnhowtoprovideextraservicesonrequest.重點難點Extraservicesshouldbeprovidedandmadeclear.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerdialogue:Someexpressionsshouldbestressed.Learnthenewdialogues.Scene1:ProvidingsomethingextraonrequestScene2:Aboutbaby-sittingserviceScene3:DealingwithemergencySomewordstonotice:Onloan,spring,trolley,well-educated,slip,pinch,concussion,fractureReadthe3dialoguesagainandanswersomequestionsRoleplay:Explaintoaguestwhoasksforbaby-sittingservice作業(yè)布置Readthefunctionstudy.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Somestudentsarecarelessandignorethedetailsofprovidingextraservicestotheguests.Duringtherole-playtheyshouldberemindedofregulationsofextraservicessuchasaddingabedandbaby-sitting.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit5&Unit6教學(xué)目的和要求Reviewthetextsandlearnwake-upcallservice.重點難點Understanddifferentkindsofwake-upcalls.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewthe3dialogues.1)Askthestudentstoread.2)Learnthefunctionstudy:We’reallsorrytohearofyourillness.Oh,that’sbadluck.Look,ifthere’ssth.Icandotohelp,pleaseletmeknow.Finishthetranslation.Preparefortheunit6.ReadthenewwordsandexpressionsAskthestudentstogivesomeexamples.4.Thestudentsshouldreadthedialoguesfirst.5.Raisesomequestions.作業(yè)布置Previewthetext.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Thestudentscouldplayrolesbyusingexpressionsoffunctionstudy.Butfortranslation,theymadealotofmistakes.Soreviewinggrammarisalsoimportanttothem.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit6教學(xué)目的和要求Learnhowtoprovidewake-upcalls.重點難點Differentwake-upcallsshouldbeexplainedtoguests.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerdialogue:Someexpressionsshouldbestressed.Learnthenewdialogues.Scene1:ExplainingtimedifferenceScene2:AmorningcallScene3:LeavingthehotelSomewordstonotice:Jet-lag,timedifference,aheadof,acomputerwake-upservice,considerateReadthe3dialoguesagainandanswersomequestionsRoleplay:Explaintoaguestdifferentkindsofwake-upcalls.作業(yè)布置Readthefunctionstudy.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Afterlearningthedialoguesthestudentsunderstoodthedifferentkindsofwake-upcallsandcouldexplaintotheguestsclearly.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit6&Unit7教學(xué)目的和要求Reviewthewake-upcallserviceandlearnhowtoprovidemaintenanceservice.重點難點Understanddifferentsituationsofmaintenanceservicestheguestsneed.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewthe3dialogues.1)Askthestudentstoread.2)Learnthefunctionstudy:We’llhavetochargeyou50%oftheprice,forahalfday’srentischargedagainstaroomnotvacatedby12:00noon.Becauseofthebadweather,theeveninggardenwon’tbeopentoday.Wearesosorry.Finishthetranslation.Preparefortheunit7.ReadthenewwordsandexpressionsAskthestudentstogivesomeexamples.4.Thestudentsshouldreadthedialoguesfirst.5.Raisesomequestions.a)Howtotelltheguestifhe/shefindsproblemswiththeelectricapplinacesintheroom?b)Howtoshowtheguestusesomefacilities?作業(yè)布置Previewthetext.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析It’seasyforthestudentstounderstandthedialogues,butwhenitcomestosomeexplenarytexts,theyfinditdifficulttounderstandandtranslate.Sotheirvocabularyshouldbeexpanded.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Unit7教學(xué)目的和要求Learnhowtoprovidemaintenanceservice.重點難點Explainingtotheguesthowtousesomefacilitiesisdifficult.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerdialogue:Someexpressionsshouldbestressed.Learnthenewdialogues.Scene1:RepairingtheTVsetScene2:ShowinghowtousecertainfacilitiesScene3:Solvingthemini-barproblemSomewordstonotice:Wobbly,electrician,duplicate,tip,liquor,shrimpcracker,medicationReadthe3dialoguesagainandanswersomequestionsRoleplay:Explaintoaguesthowtousecertainfacilitiesintheroom.作業(yè)布置Readthefunctionstudy.主要參考資料《飯店管理英語》，《旅游英語》課后自我總結(jié)分析Afterlearningthedialoguesthestudentsunderstoodthedifferentkindsofmaintenanceserviceandcouldexplaintotheguestsclearly.注：板書設(shè)計可在教學(xué)進程中直接用橫線、浪線等標(biāo)示出。編號：編號：教案授課形式課堂講授授課時間課目、課題Review教學(xué)目的和要求FinishtheexercisesofUnit7andreviewthewholepart.重點難點HowtodealwithdifferentsituationsintheHousekeepingDeparment.教學(xué)進程（含課堂教學(xué)內(nèi)容、教學(xué)方法、輔助手段、師生互動、時間分配、板書設(shè)計）Reviewtheformerunit:Finishsomeexercises.2.