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前臺(tái)個(gè)人英文簡(jiǎn)歷范文

Name:JohnSmith

Address:123MainStreet,NewYork,NY10001

PhoneNumber:(123)456-7890

EmailAddress:john.smith@

Objective:

Toobtainafrontdeskpositioninafast-pacedanddynamicenvironmentwhereIcanutilizemyexcellentcustomerserviceskillsandattentiontodetailtoprovideapositiveandmemorableexperienceforguests.

SummaryofQualifications:

?Over5yearsofexperienceworkingasafrontdeskreceptionistinvarioushospitalitysettings

?Extensiveknowledgeofcustomerserviceprinciplesandpractices

?Excellentcommunicationandinterpersonalskills

?Proficientinusingvariouscomputersoftware,includingMicrosoftOfficeSuiteandhotelmanagementsystems

?Abilitytomultitaskandworkefficientlyinahigh-pressureenvironment

?Strongorganizationalandproblem-solvingabilities

?BilingualinEnglishandSpanish

Education:

BachelorofScienceinHospitalityManagement

NewYorkUniversity,NewYork,NY

GraduatedMay2015

WorkExperience:

FrontDeskReceptionist

ABCHotel,NewYork,NY

January2016-Present

?Greetandwelcomeguestsinafriendlyandprofessionalmanner

?Checkguestsinandout,ensuringaccuratebillingandpaymentprocessing

?Provideinformationabouthotelservices,facilities,andlocalattractions

?Handleguestcomplaintsandresolveissuespromptlyandeffectively

?Answerincomingcallsanddirectthemtotheappropriatedepartmentorstaffmember

?Maintainacleanandorganizedfrontdeskarea

?Assistwithreservationsandgroupbookings

?Trainandsupervisenewfrontdeskstaffmembers

?Collaboratewithotherhoteldepartmentstoensureaseamlessguestexperience

FrontDeskAgent

XYZResort,Miami,FL

August2014-December2015

?Checkedguestsinandout,ensuringasmoothandefficientprocess

?Managedroomreservationsandcancellations

?Assistedguestswithinquiries,requests,andcomplaints

?Provideddirectionsandrecommendationsforlocalattractions,restaurants,andtransportation

?Handledcashandcreditcardtransactionsaccuratelyandsecurely

?Prepareddailyreportsandmaintainedaccuraterecordsofguestinteractions

?Collaboratedwithhousekeepingandmaintenancestafftoensureguestsatisfaction

?Assistedwithguestroominspectionsandinventorymanagement

FrontDeskClerk

123VacationRentals,LosAngeles,CA

June2013-July2014

?Greetedguestsuponarrivalandprovidedinformationaboutrentalproperties

?Managedreservationsandcoordinatedcheck-insandcheck-outs

?Respondedtoguestinquiriesandresolvedissuesinatimelymanner

?Assistedwithmarketingefforts,includingpromotingspecialoffersanddiscounts

?Collectedrentalfeesandprocessedpayments

?Updatedandmaintainedguestdatabaseandreservationsystem

?Conductedregularinspectionsofrentalpropertiestoensurecleanlinessandreadinessforguests

?Collaboratedwithpropertyownerstoaddressmaintenanceandrepairneeds

Skills:

?Excellentcustomerserviceskills

?Strongattentiontodetail

?ProficientinMicrosoftOfficeSuite(Word,Excel,PowerPoint,Outlook)

?Familiaritywithhotelmanagementsystems(e.g.,Opera,Fidelio)

?Abilitytoworkindependentlyandaspartofateam

?Timemanagementandorganizationalskills

?Strongproblem-solvingabilities

References:

AvailableuponrequestContinued…

ProfessionalDevelopment:

Inadditiontomyformaleducation,Ihaveactivelypursuedprofessionaldevelopmentopportunitiestoenhancemyskillsandknowledgeinthehospitalityindustry.Ihaveattendedseminarsandworkshopsoncustomerservicebestpractices,conflictresolution,andeffectivecommunication.Ihavealsocompletedcertificationsinhotelmanagementsoftware,suchasOperaandFidelio,toensurethatIamproficientinusingthelatesttechnologyinfrontdeskoperations.

Achievements:

Throughoutmycareer,Ihaveconsistentlyreceivedpositivefeedbackfrombothguestsandmanagementformyexceptionalcustomerservice.Ihavebeencommendedformyabilitytoremaincalmandcomposedinhigh-pressuresituations,aswellasmyefficiencyinhandlingguestrequestsandcomplaints.Ihavealsobeenrecognizedformyattentiontodetail,whichhasresultedinaccuratebillingandseamlessprocesses.

AtABCHotel,IwasawardedtheEmployeeoftheMonthmultipletimesformyoutstandingperformanceanddedicationtoprovidingexceptionalservicetoguests.Itakeprideinmyabilitytogoaboveandbeyondexpectationstoensurethatguestshaveamemorableandenjoyablestay.

VolunteerExperience:

Inadditiontomyprofessionalexperience,Ihavealsovolunteeredmytimeatvariouscommunityeventsandorganizations.Ihaveassistedwithhostingcharityfundraisers,coordinatingcommunityoutreachprograms,andprovidingsupporttolocalsheltersandfoodbanks.Theseexperienceshavefurtherdevelopedmyinterpersonalandcommunicationskillsandhavereinforcedmycommitmenttomakingapositiveimpactonthelivesofothers.

PersonalAttributes:

Beyondmytechnicalskillsandqualifications,Ipossessseveralpersonalattributesthatcontributetomysuccessasafrontdeskreceptionist.Iamahighlymotivatedandenthusiasticindividualwhothrivesinfast-pacedenvironments.Iamabletoprioritizetaskseffectivelyandmanagemytimeefficientlytoensurethatallguestneedsaremetpromptly.

Iamagreatteamplayerandenjoycollaboratingwithcolleaguestoachievecommongoals.Iamalsoaproactiveproblemsolver,alwaysseekinginnovativesolutionstochallenges.Ihaveastrongworkethicandamdedicatedtoprovidingthehighestlevelofservicetogue

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