民航客艙服務(wù)實(shí)用英語教程 課件全套 田靜 project01 Preparation for the Flight-project07 Landing Service and Post-flight Commentary

PracticalEnglishForCivilAviationCabinService民航客艙服務(wù)實(shí)用英語教程Project1PreparationfortheFlightBackgroundPre-flightpreparationissocrucialthatitdetermineswhetherflightattendantscanperformtheassignmentsmoothlyandefficiently.Itmainlyincludesconfirmingflightassignment,havingpre-flightbriefingandcarryingoutpre-fightcheck.TasksPart1Pre-flightBriefingTask1.1ConfirmingFlightAssignmentTask1.2HavingPre-flightBriefingPart2Pre-flightCheckTask1.3CheckingEquipmentTask1.4CheckingSuppliesLearningObjectivesKnowledgeandSkills:tounderstandtheprocessandcontentofpre-flightpreparation;tobeabletocarryoutthepre-flightpreparation;tobeabletocommunicateinEnglishinthepre-flightpreparationprocess.ProcessandMethods:tolearnaboutworkflowsandworkcontentthroughTypicalTask;toacquirethecoreskillsofthepre-flightpreparationthroughLearningandDoing,FurtherTask;toevaluatelearningoutcomesthroughclassroomexercisesandpost-classassessments,forminglearningreflections.EmotionalAttitudesandValues:todeveloptheawarenessofservicestandards;tocultivatetheawarenessofteamspirit;tocultivatetheawarenessofculturalconfidence.ExpectedLearningOutcomesOutcomePresentation:Workingasflightattendants,studentsaresupposedtoperformstandardworkflowstocompletepre-flightpreparationtasksbyusingEnglishasaworkinglanguage.OutcomeAssessment:EnglishProficiencyTestforFlightAttendants(Listening,Oral&WrittenTest);1+XAviationEducationTest.LearningSuggestions:LearnfromTypicalTask;doasTypicalTaskdoes;solveproblemscreatively.PreparationfortheFlightProject1Part1Pre-flightBriefing“召開航前準(zhǔn)備會(huì)”產(chǎn)出任務(wù)單TasksTypicalTaskTypicalTaskFurtherTaskTaskDescription確認(rèn)飛行任務(wù)召開航前準(zhǔn)備會(huì)明確特殊旅客服務(wù)TaskRequirements查看看英文飛行任務(wù)書；做好個(gè)人準(zhǔn)備；線下課堂展示；個(gè)人獨(dú)立完成用英語召開航前準(zhǔn)備會(huì)；2.線下課堂展示；3.小組協(xié)作完成。用英語明確特殊旅客情況；在線音頻或視頻展示；小組協(xié)作完成。KnowledgeObjectives掌握查看航班任務(wù)的流程；掌握個(gè)人準(zhǔn)備物品的標(biāo)準(zhǔn)和要求。掌握召開航前準(zhǔn)備會(huì)的流程；掌握召開航前準(zhǔn)備會(huì)的常用表達(dá)掌握特殊旅客的分類；了解服務(wù)特殊旅客的要求和常用表達(dá)。AbilityObjectives能嚴(yán)格遵守相關(guān)要求確認(rèn)航班任務(wù)；能規(guī)范開展航前個(gè)人準(zhǔn)備。能規(guī)范開展航前準(zhǔn)備工作；能嚴(yán)格按流程召開航前準(zhǔn)備會(huì)議。能根據(jù)情況判斷特殊旅客服務(wù)需求；能規(guī)范開展特殊旅客服務(wù)。QualityObjectives樹立中國特色社會(huì)主義道路自信；培養(yǎng)自律的工作習(xí)慣。樹立中華文化自信；培養(yǎng)團(tuán)結(jié)協(xié)作的工作作風(fēng)內(nèi)化勞動(dòng)精神；強(qiáng)化共情服務(wù)意識(shí)。UsefulExpressionspre-flightbriefing航前準(zhǔn)備會(huì)flightassignment飛行任務(wù)(書）backup后補(bǔ)的；支持性的personalpreparation個(gè)人準(zhǔn)備CAACCrewPass中國民航空勤登機(jī)證trainingcertificate訓(xùn)練合格證medicalcertificate體檢合格證validityperiod有效期frameglasses框架眼鏡contactlenses隱形眼鏡staffcertificate工作證UnsafeIncidentManual不安全事件手冊(cè)purser乘務(wù)長interrupt打斷；打擾schedule安排時(shí)間，預(yù)定weatherforecast天氣預(yù)報(bào)temperature溫度passengerloading載客量makeup化妝，妝容sync/synchronization同時(shí)，同步unaccompanied無人陪伴的pregnant懷孕的flightattendant空中乘務(wù)員firstclass頭等艙economyclass經(jīng)濟(jì)艙nickname昵稱Part1Pre-flightBriefing1.1.1TypicalTask:ViewingFlightAssignment

Weeklyflightplanofthedaywillbereleasedatfixedtimeeveryday.Flightattendantsshouldvoluntarilyconfirmtheflightofthenextday.Thenextdaybackuppersonnelmustconfirmthenextday’sflighttasksbeforethefixedtimeeveryday.

Task1.1ConfirmingFlightAssignmentTask1.1ConfirmingFlightAssignment1.1.2TypicalTask:TakingPersonalPreparation1.MakesurethedateofCAACCrewPass,trainingcertificateandmedicalcertificatewithinthevalidityperiod.2.Makesurethecabindooroperatingcard(nodamageandclearhandwriting),flashlight,watch(60scalesandthreepins),backupframeglasses(backupcontactlensespreferred)tomeettherequirementsofthemanual.Additionally,anIDcardisrequiredforovernightflights.3.DownloadthelatestelectronicversionmanualfromthemanualAPPofChongqingAirlines,andconfirmthattheofflinestatecanbeconsulted,andthebatteryofthephoneisabove80%.4.DownloadthemanualAPPofChongqingAirlinesandmakeclearthelistofpersonalresponsibilities.5.Makesurethepictureofyourstaffcertificatecanbeconsultedatanytime.6.MakesureUnsafeIncidentManual(thelatestversion)canbeaccessedatanytime.

CheckinAdvance:Task1.1ConfirmingFlightAssignment1.1.2TypicalTask:TakingPersonalPreparationNo.CertificatesDateofExpiry1FlightAttendantTrainingCertificateofCivilAviationChina中國民用航空客艙乘務(wù)員訓(xùn)練合格證2CivilAviationMedicalCertificate民航航空人員體檢合格證3CAACCrewPass空勤登機(jī)證Task1.2HavingaPre-flightBriefing1.2.1TypicalTask:HavingaPre-flightBriefing(PS=purser;FA=flightattendant;FAs=flightattendants;)PS:Goodmorning,I’mXuHua,thepurserfortoday’sflight.Now,let’sbeginourbriefing.Nicetomeetyou.FAs:Nicetomeetyou,too.PS:Nowlet’sgettoknoweachother.Let’sstartoverhere.FA1:MynameisLiMei.FA2:I’mWangFang.FA3:Myname’sZouLing.FA4:I’mLiuJing.Task1.2HavingaPre-flightBriefing1.2.1TypicalTask:HavingaPre-flightBriefingPS:OK.WeareboundforSingaporeonanAirbus320byFlightCQ023HONGYAN.Theflightisscheduledtodepartat8:25a.m.andarriveat1:35p.m.Theflighttimeis5hoursand10minutes.FA2:I’msorrytointerruptyou,MissXu.How’stheweatherinSingapore?PS:Well,accordingtotheweatherforecast,it’ssunnyinSingapore.Thetemperaturerisesto28℃

anddropsto22℃.

FA3:MissXu,howmanypassengershascheckedinfortoday’sflight?PS:109.Wehave9checkedinfirstclass,100ineconomyclass.FA3:Oh,Isee.That’salightpassengerloading.PS:Beforecheckingtheequipment,pleasecheckeachother’shair,makeup,fingernails,andsyncwatches.FAs:OK.TheProcedureforHavingaPre-flightBriefingStepsActionsStep1Doself-introduction.Step2Informtheflightroute.Step3Informtheweatherofthedestination.Step4Informthepassengerloading.Step5Checkprofessionalimage.Task1.2HavingaPre-flightBriefing1.2.1TypicalTask:HavingaPre-flightBriefingTask1.2HavingaPre-flightBriefing1.2.2LearningandDoing:SimulatingHavingaPre-flightBriefingSupposeyouareflightattendantsoftoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouarehavingpre-flightbriefing.1.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)PS:WeareboundforChongqingonanAirbus320byFlightCQ023HONGYAN.Theflightisscheduledtodepartat3:35p.m.andarriveat8:45p.m.Theflighttimeis5hoursand10minutes.(2)PS:Nowlet’sgettoknoweachother.Let’sstartoverhere.FA1:MynameisLiMei.FA2:I’mWangFang.FA3:Myname’sZouLing.FA4:I’mLiuJing.Task1.2HavingaPre-flightBriefing1.2.2LearningandDoing:SimulatingHavingaFlightBriefing(3)FA1:MissXu,howmanypassengershavecheckedinfortoday’sflight?PS:108.Wehave9checkedinfirstclass,99ineconomyclass.FA1:Oh,Isee.That’salightpassengerloading.(4)FA2:MissXu,how’stheweatherinChongqing?PS:Well,accordingtotheweatherforecast,it’ssunnyinChongqing.Thetemperaturerisesto33℃anddropsto25℃.(5)PS:Beforecheckingtheequipment,pleasecheckeachother’shair,makeupandfingernails.FAs:OK.Supposeyouareflightattendantsoftoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouarehavingpre-flightbriefing.1.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.Task1.2HavingaPre-flightBriefing1.2.2LearningandDoing:SimulatingHavingaFlightBriefingHavingaPre-flightBriefingStepsActionsExpressionsStep1Doself-introduction.

Step2Informtheflightroute.

Step3Informtheweatherofthedestination.

Step4Informthepassengerloading.

Step5Checkprofessionalimage.2.Makeadialogueaccordingtothesituationgivenabove.Task1.2HavingaPre-flightBriefing1.2.3FurtherTask:DistributingSpecialPassengerServicePS:Goodmorning,everyone.Todaythereisanunaccompaniedminor(6yearsold),apregnant

woman(25weeks),ayoungwomanwithaninfant(4months),ablindman,1senior

passenger,

2passengerswithspecialmealsandaVIP(Mr.Davis)flyingwithusfromChongqingtoSingapore.IwilltakefirstclasswithFA1,andtheotherswillbeineconomyclass.FAs:OK.PS:FA2,pleaseensurethatthechild’stravellingdocumentsareloadedinatransparentbaglikethiswithhisnameattachedtothebag.FA2:Okay.MayIhavehisnamenow?PS:HisnameisLiKang,andthenicknameisKangkang.Hisparentswillbedrivinghimhereinaboutfifteenminutes.Whentheyarrive,pleasebringthemtomefirstandthentakethechildthroughallthenecessaryformalities.Task1.2HavingaPre-flightBriefing1.2.3FurtherTask:DistributingSpecialPassengerServiceFA2:Noproblem.PS:FA3,pleasehelpthepregnantpassenger,andassistthepassengerwithaninfant.FA3:OK!PS:FA4,pleasehelptheblindmanandtheseniorpassengerduringthejourney.Inaddition,youareinchargeofthespecialmealserviceof2passengers.Hereistheinformationofthepassengers.FA4:OK!PS:FA1,Mr.DaviswillbetravelingwithustoSingapore.HeistheGoldCardpassengerofourairline.FA1:Isee.PS:Thanksforyourcooperation!Haveagoodjourney.Task1.2HavingaPre-flightBriefingSpecialPassengerCode四字代碼釋義四字代碼釋義BLND視覺殘疾的旅客INF嬰兒旅客BSCT嬰兒搖籃服務(wù)MEDA傷病旅客CHD兒童旅客MAAS需要引導(dǎo)和/或協(xié)助辦理手續(xù)的旅客DEAF聽覺殘疾的旅客SVAN客艙運(yùn)輸導(dǎo)盲犬/助聽犬DEPA有人押送的遣返旅客ESAN客艙運(yùn)輸精神撫慰犬DEPU無人押送的遣返旅客STCR擔(dān)架服務(wù)DNPA肢體殘疾但無需輪椅的旅客UMNR無成人陪伴兒童DPNA智力殘疾或精神殘疾的旅客WCHC機(jī)上輪椅服務(wù)INAD被拒絕入境旅客WCHR地面輪椅服務(wù)LEGL左腿受損的旅客WCHS登機(jī)輪椅服務(wù)LEGR右腿受損的旅客Task1.2HavingaPre-flightBriefingUnaccompaniedMinorRequestedForCarriage-handlingAdvice無成人陪伴兒童乘機(jī)申請(qǐng)書To至

Date日期

NameofMinor兒童姓名

Gender性別

DateofBirth出生年月

Age年齡

Routing航程From從To至FlightNo.航班號(hào)Class等級(jí)Date日期

Station航站NameofPersonAccompanying接送人姓名Address&TelephoneNo.地址、電話OnDeparture始發(fā)站

StopoverPoint中途分程站

StopoverPoint中途分程站

StopoverPoint中途分程站

OnArrival到達(dá)站

Name,AddressandTelephoneNo.ofParent/Guardian兒童父母或監(jiān)護(hù)人姓名、地址、電話Task1.2HavingaPre-flightBriefingPart2Pre-flightCheck“實(shí)施航前檢查”產(chǎn)出任務(wù)單TasksTypicalTaskTypicalTaskFurtherTaskTaskDescription檢查客艙設(shè)備檢查客艙用品清艙檢查TaskRequirements分析檢查客艙設(shè)備流程；用英語模擬檢查客艙設(shè)備；線下課堂展示；小組協(xié)作完成。分析檢查客艙用品流程；用英語模擬檢查客艙用品；線下課堂展示；小組協(xié)作完成。分析實(shí)施清艙檢查流程；用英語實(shí)施清艙檢查；在線視頻展示；小組協(xié)作完成。KnowledgeObjectives掌握客艙設(shè)備的詞匯；掌握檢查客艙設(shè)備的流程；掌握檢查客艙設(shè)備的常用表達(dá)。認(rèn)識(shí)客艙用品的詞匯；掌握檢查客艙用品的流程；掌握檢查客艙用品的常用表達(dá)。了解清艙內(nèi)容；掌握實(shí)施清艙檢查的流程掌握實(shí)施清艙檢查的常用表達(dá)。AbilityObjectives

能準(zhǔn)確、迅速地說出客艙設(shè)備的英文名稱；能規(guī)范、熟練地檢查客艙設(shè)備。能準(zhǔn)確、迅速地說出客艙用品的英文名稱；能規(guī)范、熟練地檢查客艙用品。能規(guī)范、熟練地實(shí)施清艙檢查。QualityObjectives.內(nèi)化以“三個(gè)敬畏”為核心的民航精神；培養(yǎng)恪盡職守的工作品質(zhì)。.內(nèi)化嚴(yán)謹(jǐn)科學(xué)的專業(yè)精神；強(qiáng)化安全責(zé)任意識(shí)

培育敬業(yè)奉獻(xiàn)的職業(yè)操守；養(yǎng)成規(guī)范操作的職業(yè)習(xí)慣。Part2Pre-flightCheckUsefulExpressionsENGLISHCHINESEENGLISHCHINESEseniority資歷qualification資格entertainmentequipment娛樂設(shè)備emergencyequipment應(yīng)急設(shè)備megaphone擴(kuò)音器liferaft救生筏cabinsupplies客艙用品galley（船或飛機(jī)上的）廚房lavatory衛(wèi)生間amenities便利設(shè)施overheadcompartment頭頂行李艙clearanceinspection清艙檢查underway進(jìn)行中的copythat收到（口語）locker儲(chǔ)物柜rearcabin后艙Task1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipment(Thepurserassignstasksandasksflightattendantstohaveapreflightcheckofequipmentforthecomingflight.)

PS:Goodmorning,everyone.NowIwillassigntasksbyseniorityandqualificationforthecomingflight.IwilltakefirstclasswithFA1.Therestofyouwillbeineconomyclass.FA2,wouldyoupleasechecktheentertainmentequipment,includingcallbuttons,videosandaudiosandreadinglights,toseeifitcanfunctionnormally?FA2:OK.PS:FA3,pleasechecktheemergencyequipment.Wouldyoupleasetelluswhatyoushouldcheck?Task1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipmentFA3:OK.Ishouldcheckfireextinguishers,first-aidkits,lifevests,oxygenmasks,megaphones,andliferafts.PS:Everyoneshouldreviewtheemergencyproceduresandpayattentiontosafety.Incaseofemergency,weneedtofirstprotectourselves,butalsocareforthepassengers.Iftheyarenervous,whatshouldwesay?FA4:Don’tworry.We’rewelltrainedforthissituation.Don’tbescared.PS:OK.Thankyouforyourcooperation.Task1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipmentTheProcedureforCheckingEquipmentStepsActionsStep1Purserassignsgeneraltasks.Step2Specifytheentertainmentsystemcheck.Step3Specifytheemergencyequipmentcheck.Step4Purseremphasizesemergencyprocedures.Task1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipmentCabinCrewPositionMainResponsibilitiesNo.1（PS）01號(hào)1.Confirmtheworksituationofthecabincrewmembers,andberesponsibleforthebroadcastduringthewholeflight;2.Signtheloadsheet(loadandbalancesheet),cargomanifest,onboardsupplylist,andpassengernumberhandoverform;3.Beresponsibleforcheckingthenumberofpassengers;4.BeresponsiblefortheL1doorslide,entertainmentsystemmanagement,andfrontcabinservice1.確認(rèn)好號(hào)位乘務(wù)員工作情況，負(fù)責(zé)全程廣播；2.簽收艙單（載量平衡表）、貨單、機(jī)供品配備清單、旅客人數(shù)交接單；3.負(fù)責(zé)核對(duì)人數(shù)；4.負(fù)責(zé)L1門滑梯、娛樂系統(tǒng)管理、前艙服務(wù)No.2（FA1）02號(hào)1.Checktheemergencyequipment,serviceequipment,hygienecondition,onboardsupply,mealinventory,andsafetydemonstrationsuppliesintheresponsiblearea;2.Cooperatewiththepurserinthefrontcabinwork(galley,cockpit,andlavatory);3.BeresponsiblefortheR1doorslide,welcomingandsendingoffpassengers,andsafetydemonstration;4.Beresponsibleforthefineserviceandcateringserviceinthefrontcabin1.檢查負(fù)責(zé)區(qū)域的應(yīng)急設(shè)備、服務(wù)設(shè)備、衛(wèi)生狀況、機(jī)供品、餐食清點(diǎn)、安全演示用品；2.配合乘務(wù)長前艙工作（廚房、駕駛艙、衛(wèi)生間）；3.負(fù)責(zé)R1門滑梯、迎送旅客、安全演示；4.負(fù)責(zé)前艙細(xì)微服務(wù)、餐飲服務(wù)Task1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipmentCabinCrewPositionMainResponsibilitiesNo.3（FA2）03號(hào)1.Checktheemergencyequipment,serviceequipment,hygienecondition,onboardsupply,andsafetydemonstrationsuppliesintheresponsiblearea;2.Cooperatewiththe4thcabincrewmembertocompletetherearcabinwork(galleyandlavatory);3.Beresponsibleforguidingpassengerstotheirseats,takingcareofspecialpassengers,andsafetydemonstration;4.Beresponsibleformanagingthewingexit1.檢查負(fù)責(zé)區(qū)域的應(yīng)急設(shè)備、服務(wù)設(shè)備、衛(wèi)生狀況、機(jī)供品、安全演示用品；2.配合4號(hào)乘務(wù)員完成后艙工作（廚房、衛(wèi)生間）；3.負(fù)責(zé)引導(dǎo)旅客入座、照顧特殊乘客，安全演示；4.負(fù)責(zé)管理翼上出口No.4（FA3）04號(hào)1.Checktheemergencyequipment,serviceequipment,hygieneconditionintheresponsiblearea,andreporttherearcabininspectionitemstotheground;2.Beresponsibleforthereargalleywork,inventorytheonboardsupply,welcomeandsendoffpassengers,andconfirmtheexitseats;3.BeresponsiblefortheL2doorslideoperationandsafetydemonstration;4.Assistthepurserinmanagingtherearcabin,assistthe3rdcabincrewmemberincompletingtherearcabinservice1.檢查負(fù)責(zé)區(qū)域的應(yīng)急設(shè)備、服務(wù)設(shè)備、衛(wèi)生狀況，負(fù)責(zé)后艙檢查事項(xiàng)的匯報(bào)；2.負(fù)責(zé)后廚房工作、清點(diǎn)機(jī)供品、迎送客和出口座位確認(rèn)；3.負(fù)責(zé)L2門滑梯操作，安全演示；4.協(xié)助乘務(wù)長對(duì)后艙的管理，協(xié)助3號(hào)乘務(wù)員完成后艙服務(wù)No.5（FA4）05號(hào)1.Checktheemergencyequipment,serviceequipment,hygienecondition,andmealinventoryintheresponsiblearea.Beresponsibleforreportingtherearcabinmealsituation;2.Beresponsibleforthereargalleywork,inventorytheonboardsupply,welcomeandsendoffpassengers;3.BeresponsiblefortheR2doorslideoperation;4.AssistthecabincrewFA3andFA4indoingagoodjoboftherearcabinservice1.檢查負(fù)責(zé)區(qū)域的應(yīng)急設(shè)備、服務(wù)設(shè)備、衛(wèi)生狀況、餐食清點(diǎn)；負(fù)責(zé)后艙餐食情況的匯報(bào)；2.負(fù)責(zé)后廚房工作、清點(diǎn)機(jī)供品、迎送客；3.負(fù)責(zé)R2門滑梯操作；4.協(xié)助乘務(wù)員FA3、FA4做好后艙服務(wù)工作Task1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipmentSerialNo.NameIllustrationSerialNo.NameIllustrationSerialNo.NameIllustrationSerialNo.NameIllustration1海倫滅火器HalonFireExtinguisher2水滅火器WaterFireExtinguisher3氧氣瓶OxygenBottle4發(fā)報(bào)機(jī)Transmitter5呼吸防護(hù)設(shè)備（PBE）ProtectiveBreathingEquipment6急救藥箱First-aidKit7洗手間煙霧探測器SmokeDetector8手電筒Flashlight9救生衣LifeVest10艙門Hatch11滑梯分離器SlideSeparator12客艙應(yīng)急撤離指示燈EmergencyIndicationLightTab.1.4EmergencyEquipmentTask1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipmentSerialNo.NameIllustrationSerialNo.NameIllustrationSerialNo.NameIllustrationSerialNo.NameIllustration1行李架LuggageRack2閱讀燈ReadingLight3呼喚鈴CallButton4通風(fēng)孔Vent5遮光板WindowShade

6座椅Seat7小桌板TrayTableTab.1.5ServiceEquipmentTask1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipmentSerialNo.NameIllustrationSerialNo.NameIllustrationSerialNo.NameIllustration8安全帶Seatbelt9腳踏板Footrest10客艙通道CabinAisle11客艙燈光CabinLight12娛樂設(shè)備EntertainmentEquipment13通話設(shè)備InterphoneTab.1.5ServiceEquipmentTask1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipmentSerialNo.NameIllustrationSerialNo.NameIllustrationSerialNo.NameIllustration1斷路器CircuitBreaker2燒水器WaterBoiler3餐車Trolley4乘務(wù)員座椅JumpSeat5垃圾箱WasteCompartment6烤箱OvenTab.1.6GalleyEquipmentTask1.3CheckingEquipment1.3.1TypicalTask:CheckingEquipmentSerialNo.NameIllustrationSerialNo.NameIllustrationSerialNo.NameIllustration1坐便器Toilet2洗手池Sink3保溫器WarmerTab.1.7LavatoryEquipmentTask1.3CheckingEquipment1.3.2LearningandDoing:SimulatingCheckingEquipmentSupposeyouarecrewmembersoftoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouarecheckingtheequipmentbeforepassengersboardingwiththeinstructionofthechiefpurser.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)PS:Everyoneshouldreviewtheemergencyproceduresandpayattentiontosafety.Incaseofemergency,weneedtofirstprotectourselves,butalsocareforthepassengers.Iftheyarenervous,whatshouldwesay?FAs:Don’tworry.We’rewelltrainedforthissituation.Don’tbescared.(2)PS:Attention,please.NowIwillassigntasksaccordingtothequalification.IwilltakethefirstclasswithFA1,andtheotherswillbeineconomyclass.FAs:OK.(3)PS:Yang,pleasechecktheentertainmentsystemtoseeiftheycanfunctionnormally.Yang:Noproblem.Iwillcheckcallbuttons,videosandaudiosandreadinglightscarefully.(4)PS:Lin,pleasechecktheemergencyequipment?Lin:Yes,Iwillcheckthefireextinguishers,first-aidkits,lifevests,oxygenmasks,megaphones,andliferafts.Task1.3CheckingEquipment1.3.2LearningandDoing:SimulatingCheckingEquipmentSupposeyouarecrewmembersoftoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouarecheckingtheequipmentbeforepassengersboardingwiththeinstructionofthechiefpurser.2.Makeadialogueaccordingtothesituationgivenabove.CheckingEquipmentStepsActionsExpressionsStep1Purserassignsgeneraltasks.

Step2Specifytheentertainmentsystemcheck.

Step3Specifytheemergencyequipmentcheck.

Step4Purseremphasizesemergencyprocedures.Task1.4CheckingCabinSupplies1.4.1TypicalTask:CheckingCabinSuppliesPS:FA1,wouldyoupleasecheckthegalleyandthelavatory?FA1:Noproblem.Iwillchecktheoven,thewaterboilerdrinks,andmealsinthegalley.Next,Iwillmakesurethelavatoryamenitiesareinpositionandsufficient,wastebinsareclean,andflushbuttonsworknormally.PS:Well,pleasecheckthemwithcare.FA3andFA4,checkthecabintomakesureitemsinseatpocketsareincorrectsequence,theseat-beltsarecrossed,traytablesarestowed,armrestsaredown,allthewindowshadesareupandalloverheadcompartmentsareopen.FAs:We’repleasedtodothis.

(Thechiefpurserassignstasksandasksflightattendantstohaveapre-flightcheckofcabinsuppliesbeforepassengers’boarding.)Task1.4CheckingCabinSupplies1.4.1TypicalTask:CheckingCabinSuppliesTheProcedureforCheckingCabinSuppliesStepsActionsStep1Checksuppliesinthegalley.Step2Checksuppliesinthelavatory.Step3Checksuppliesinthecabin.Task1.4CheckingCabinSupplies1.4.2LearningandDoing:SimulatingCheckingCabinSuppliesSupposeyouarecrewmembersoftoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouarecheckingcabinsupplies.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)PS:Pleasepayattentiontothedetailsinservice.Keepsmilingandprovidegoodservice.FAs:Noproblem.(2)PS:Howaboutthegalleyandthelavatory?FA1:Ihavecheckedovens,waterheaters,drinks,andmealsinthegalley.Thelavatoryamenitiesareinpositionandsufficient,wastebinsareclean,andflushbuttonsworkwell.(3)PS:Wouldyoupleasecheckthecabin?FA2:Gotit.Theitemsintheseatpocketareincorrectsequence,seatbeltsarecrossed,traytablesarestowed,armrestsaredown,allthewindowshadesareupandalloverheadcompartmentsremainopen.Task1.4CheckingCabinSupplies1.4.2LearningandDoing:SimulatingCheckingCabinSuppliesSupposeyouarecrewmembersoftoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouarecheckingcabinsupplies.2.Makeadialogueaccordingtothesituationgivenabove.TheProcedureforCheckingCabinSuppliesStepsActionsExpressionsStep1Checksuppliesinthegalley.

Step2Checksuppliesinthelavatory.

Step3Checksuppliesinthecabin.

Task1.4CheckingCabinSupplies1.4.3FurtherTask:InspectingClearancePS:Allflightattendants,pleasepayattention.Clearanceinspectionisnowunderway.FAs:Copythat.PS:FA1andFA2,pleasecheckluggageracks,seats,frontovens,lockers,servicecounters,andtrashbags.FAs:Allcheckedout.Nostrangers.Noforeignobjects.PS:OK.Flightattendantsintherearcabin,pleasechecklockers,washrooms,cloakroomsandsoon.FA3:Therearcabinareahasbeenchecked.Nostrangers.Noforeignobjects.PS:OK.Thecabinisclearedandpleasegetreadytowelcomepassengersaboard.PracticalEnglishForCivilAviationCabinService民航客艙服務(wù)實(shí)用英語教程PracticalEnglishForCivilAviationCabinService民航客艙服務(wù)實(shí)用英語教程Project2PassengerReceptionBackgroundGreetingpassengersisoneofthemostimportantaspectsofin-flightservice.Thistaskincludeshelpingpassengerschecktheirboardingpasses,guidingthemtotheirseatsandassistingthemwiththeirbaggage.TasksPart1LeadingPassengersTask2.1AnnouncementTask2.2LeadingPassengersPart2BaggageHandlingTask2.3AnnouncementTask2.4HelpingPassengersHandleBaggageLearningObjectivesKnowledgeandSkills:tobeabletocommunicatewithpassengersinEnglish;tobeabletomakeanannouncementwhenpassengersboard;toknowtheproceduresofleadingpassengersandhelpingpassengershandlebaggage.ProcessandMethods:tolearnaboutworkflowsandworkcontentthroughTypicalTask;toacquirethecoreskillsofleadingpassengersandhelpingpassengershandlebaggagethroughLearningandDoing,FurtherTaskandInnovativeTask;toevaluatelearningoutcomesthroughclassroomexercisesandpost-classassessments,forminglearningreflections.EmotionalAttitudesandValues:tocultivatetheawarenessofculturalconfidence;tocultivatetheawarenessofactiveservice;tocultivatetheawarenessofteam-work;tocultivatetheawarenessofresponsibility.ExpectedLearningOutcomesOutcomePresentation:Workingasflightattendants,studentsaresupposedtouseEnglishastheworkinglanguage,leadingpassengersandhelpingpassengershandllebaggage.OutcomeAssessment:EnglishProficiencyTestforFlightAttendants(Listening,Oral&WrittenTest);1+XAviationEducationTest.LearningSuggestions:LearnfromTypicalTask;doasTypicalTaskdoes;solveproblemscreatively.PassengerReceptionProject2TasksAnnouncementTypicalTaskFurtherTaskInnovativeTaskTaskDescription播報(bào)迎接旅客登機(jī)的廣播詞引導(dǎo)旅客就座引導(dǎo)特殊旅客就座播報(bào)安全須知及評(píng)估應(yīng)急出口座位旅客TaskRequirements用英語播報(bào)迎接旅客登機(jī)的廣播詞；在線音頻展示；獨(dú)立完成。用英語引導(dǎo)普通旅客就座;線下課堂展示；小組協(xié)作完成。用英語引導(dǎo)特殊旅客就座在線音頻或視頻展示；小組協(xié)作完成。用英語播報(bào)安全須知及評(píng)估應(yīng)急出口座位旅客；在線音頻或視頻展示；小組協(xié)作完成。KnowledgeObjectives熟悉迎接旅客登機(jī)的廣播詞認(rèn)識(shí)客艙座位號(hào)；掌握引導(dǎo)旅客就座的流程；3.掌握引導(dǎo)旅客就座的常用表達(dá)。.掌握服務(wù)特殊旅客的工作要點(diǎn)；掌握引導(dǎo)特殊旅客就座的注意事項(xiàng)；掌握引導(dǎo)特殊旅客就座的常用表達(dá)。了解應(yīng)急出口座位安排的相關(guān)規(guī)定；掌握評(píng)估應(yīng)急出口座位旅客的流程；掌握評(píng)估應(yīng)急出口座位旅客的常用表達(dá)。AbilityObjectives能準(zhǔn)確、熟練地播報(bào)迎接旅客登機(jī)的廣播詞能用正確手勢引導(dǎo)旅客入座；能規(guī)范、熟練地引導(dǎo)旅客就座。1.能準(zhǔn)確、快速識(shí)別特殊旅客；2.能規(guī)范、熟練地引導(dǎo)特殊旅客就座。能準(zhǔn)確、熟練地介紹應(yīng)急出口座位；能正確評(píng)估旅客是否符合應(yīng)急出口就座條件并根據(jù)情況協(xié)調(diào)處理。QualityObjectives.樹立“旅客至上”的服務(wù)理念；培養(yǎng)嚴(yán)謹(jǐn)?shù)墓ぷ鲬B(tài)度。樹立文化自信；培養(yǎng)和藹友善的工作態(tài)度。培育敬業(yè)奉獻(xiàn)的職業(yè)操守；2.強(qiáng)化共情服務(wù)意識(shí)。.內(nèi)化嚴(yán)謹(jǐn)科學(xué)的專業(yè)精神；培養(yǎng)安全第一的職業(yè)意識(shí)。Part1LeadingPassengers“迎接旅客登機(jī)”產(chǎn)出任務(wù)單Part1LeadingPassengersUsefulExpressionsboard登機(jī)boardingpass登機(jī)牌indicate顯示edge邊緣approach接近assignedseat指定座位onlinecheck-in網(wǎng)上值機(jī)considerate考慮周到的assess評(píng)估emergencyexitseat應(yīng)急出口座位evacuate撤離safetyinstruction安全須知WelcomeBoardingLadiesandgentlemen,WelcomeaboardChongqingAirlines.Pleasetakeyourseataccordingtotheseatnumberonyourboardingpass.Thenumberisindicatedontheedgeoftheoverheadcompartment.Pleasedonotchangeseatsbyyourselves.Ifyouneedanyhelp,pleasefeelfreetoapproachanyofourcabincrew.Thankyouforyourcooperation!Task2.1AnnouncementTask2.2LeadingPassengers2.2.1TypicalTask:LeadingPassengers(Apassengerisaskingaflightattendanttohelphimfindhisassignedseat.)FA:Goodmorning,Sir.Welcomeaboard.PAX:Goodmorning.Couldyoutellmewheremyseatis?FA:Sure.MayIseeyourboardingpass,please?PAX:Hereyouare.FA:Youseatnumberis21C.Theseatnumberisindicatedontheedgeoftheoverheadcompartment.Thisway,please.I’llshowyouyourseat.PAX:Thankyou.FA:Mypleasure.Task2.2LeadingPassengers2.2.1TypicalTask:LeadingPassengersTheProcedureforLeadingPassengersStepsActionsStep1GreetapassengerStep2AskthepassengertoshowtheboardingpassStep3DirectthepassengertotheassignedseatTask2.2LeadingPassengers2.2.2LearningandDoing:SimulatingLeadingPassengersSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowapassengerisboardingandasksyoutohelphimfindhisassignedseat.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.Makeadialogueaccordingtothesituationgivenabove.(1)FA:Thisway,please.Iwillleadyoutoyourseat.PAX:Thankyou.FA:Hereisyourseat,19A.PAX:Thankyou.(2)PAX:Couldyoudirectmetomyseat?FA:Sure,mayIseeyourboardingpass?PAX:Hereyouare.FA:Yourseatis19A.(3)FA:Goodmorning,sir.Welcomeaboard.Le