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MotivationThroughLeadership

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主管人員培訓

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領導作用

Objective目標BeanEXAMPLEtoAllYourStaff成為你的員工的榜樣。BeaGreatRoleModel做一個楷模。CourseOutline課程概要Supervision&Leadership監(jiān)督和領導MotivationalStrategies調動員工積極性的策略IdentifyingMotivationalProblems識別影響員工積極性的問題LeadershipStyles&Motivation領導風格及鼓勵IncreasingEmployeeParticipation/Motivation促進員工的參與精神和積極性DiscoverTheDifferences

找出不同Supervisor主管-Asupervisormightforceemployeestodotheirjobs

一個主管有可能強迫員工做工作。一個主管有可能促進員工做工作。Leader領導

-Aleaderinspiresthemandguidesthem

一個領導會感召并指引屬下工作。一個領導要鼓舞并指導下屬工作。Leadership領導能力

-Leadershipistheabilitytoattainobjectivesbyworkingwithandthroughpeople,influencingotherstoworkaccordingtoaplan.

領導作用的含義是影響他人按照計劃去工作。領導作用的含義是通過工作讓他人受到影響并按照計劃去工作。NOONEISBORNALEADER,BUTMOSTOFUSCANLEARNTOBELEADERS.

沒有人天生是領導，但我們大都能夠學會當領導。WhatIsLeadership?何為領導？

Allsupervisorsholdleadershippositions,butnotallsupervisorsareleaders.

凡是主管都擁有領導地位，但并非所有的主管都是領導。

Supervisorsareonlydirectorswhentheyhavetomakeothersfolloworders.

僅僅能使他人聽命的主管不過是指揮。

Leadersactinwaysthatencourageotherstowillinglyfollowtheirorders–andtheirexamples.

領導人的行為要能鼓勵他人自愿聽從指揮–自愿效法他們的示范

GoodLeaders/BadLeaders好的領導/壞的領導StrongDesiretoSucceed強烈的成功欲Education教育GoodJudgment良好的判斷Empathy同情心Self-confidence自信心CreativityandDrive創(chuàng)造性和干勁EnthusiasmandOptimism熱情和樂觀TraitsofLeaders領導人的素質Takegoodcareofyourbodyandyourmind.

細心保持您本人的身心健康。Thinkbeforeyouspeak.多言慎言。Considerthefeelingsofthosewhoworkforyou.照顧員工的情緒。Setgoals.設定目標。Makeyouremployeesfeelimportant.讓您的員工感到自身的價值。Bepositive,notnegative.保持積極，避免消極。Keepcoolevenunderpressure.無論壓力多大，要保持冷靜。

TIPS

toacquirethetraitsofaleader

培養(yǎng)領導素質的秘訣IdentifyingMotivationalProblems

識別影響員工積極性的問題

Howcanyoudeterminewhenanemployeehasamotivationalproblemorwhenmoralesinksinyourworkarea?

當你的員工積極性和士氣不高時，你怎么辦？Howwelldoyouknowyouremployees?

你對你的員工了解多少？WhatDoEmployeesWantfromTheirJobs?

FactorsRankGivenByEmployeesSupervisorsFullappreciationofworkdoneFeelingofbeinginonthingsHelpwithpersonalproblemsJobsecurityHigherWageInterestingworkPromotioninthecompanyPersonalloyaltyofsupervisorGoodworkingconditionsTactfuldiscipline1234567891081092153647PrinciplesofMotivation

激勵的原則

1.Compatibilitywithobjectives

目標一致2.Motivationalflexibility

靈活的激勵3.Multi-directionalforce

各種能力4.Managementmaturity

管理成熟5.Self-motivation

自我激勵6.Effectivecommunication

高效的溝通7.Employeeparticipation

員工參與8.Credit&Blame

獎懲分明9.Authority,responsibility,&accountability

權力，責任和義務10.Consciousself-motivation

自覺的自我激勵11.Genuinerespect

真正的尊重PerformanceAnalysisWorksheetHighBoxAPotentialMotivationProblemBoxBStarPerformerBoxCLikelyCandidateforTerminationBoxDPotentialStarPerformerJobPerformanceLowLowHighLeadershipStyles領導方式Autocratic:“DoItMyWay”

專斷的方式：“照我說的去做”Bureaucratic:“BytheBook”

官僚的方式：“照章辦事”Laissez-Faire:“Hands-Off”

放任的方式：“甩手不管”Democratic:“Let’sVoteOnIt”

民主的方式：“大家投票”AutocraticAuthoritarianorDictatorialSupervisorretainsasmuchpower&decision-makingauthorityasPossible.He/sheislikeadictator,MakingdecisionswithoutconsultingEmployees.Ordersaregiven&mustBeobeyedwithoutdiscussion.NewemployeeswhomustquicklyLearnworktasks,difficult-to-SuperviseemployeeswhodonotRespondtootherstyles,&Temporaryemployees.BureaucraticSupervisormanagesbythebookEmphasisisondoingthingsasSpecificbyrules,policies,regulations,&SOP.SupervisorMustrelyonhigherlevelsofManagementtoresolveproblemsnotaddressbythegroundrules.Employeeswhomustfollowsetprocedures&employeesWorkingwithdangerousequipmentorunderspecialConditions.DemocraticParticipativeSupervisorinvolvesemployeesasMuchaspossibleinaspectsofthejobWhichaffectthem.TheirinputisSolicited;theyparticipateintheDecisionmakingprocess&areDelegatedmuchauthority.Employeeswithhighlevelsofskills&/orextensiveexperience,EmployeeswhowillneedtomakeSignificantchangesinworkAssignments,employeeswhowantTovoicecomplaints,&employeeGroupswithcommonproblems.Laissez-FaireFree-ReinSupervisormaintainsa“hands-off”Policy.He/shedelegatesbydefaultMuchdiscretion&decisionmakingAuthoritytotheemployees.TheSupervisorgiveslittledirection&AllowsemployeesextensivelevelsofFreedom.HighlymotivatedemployeesSuchasstafftechnicalspecialists&insomeinstances,consultants.KindsofPower權力的種類PersonalPower個人權力You’veearnedtheirrespectandtheyapproveofyouasaperson.

你贏得了他們的尊重：他們贊賞你的人格。Theyadmireyoursuperiorskills,specialknowledge,orability.

他們欣賞您高超的技能、專業(yè)知識或特殊技能。PositionalPower職位權力Theyrecognizeyourpositionintheorganization.

他們承認您在企業(yè)中的位置。Theyexpecttoberewardedwithapayraise,promotion,praise,complimentaryletter,etc.

他們期望獲得加薪、升職、表揚、感謝信，等等。Theydonotwanttobecriticized,fired,ordemoted.

他們不希望受到批評、解雇或降職。Theyknowyouhavecontactsorfriendswhocanbeofbenefittothemlater.

他們知道您有一些關系或朋友，今后可能對他們有好處。VaryingYourLeadershipStyle

變換您的領導方式Varyingyourleadershipstylemeansthereisnosinglebeststyleforeverysituation.

變換您的領導方式就是說，沒有哪一種方式是適用于所有場合的。Theproperleadershipstyledependsonthesituation.

運用恰如其分的領導方式，取決于具體的場合。Threeotherfactorsinfluencetheleadershipstyleyouuse.

有3種因素影響領導方式的選擇：1Yourpersonalbackground您的個人背景2Theemployeesbeingsupervised您所主管的員工3Yourproperty您所在的酒店Assertiveness

果斷性Supervisorswhoareassertivearedirect,honest,andrespectfulastheydealwithothers.They:果斷的主管在人際交往中直截了當、誠懇又不失禮貌。他們：Arebetterleaders是高人一籌的領導。Handlecriticismeffectively能有效地面對批評。Say“no”withoutfeelingguilty不怯于說“不”。Knowhowtodelegate知道如何下放權力。Selltheirideastotheirbossesandemployees

向他們的上司和員工宣傳自己的想法。Gainrespect受人尊敬。Handleputdowns能對付不敬的舉動。ThePassivePersonality

被動型性格Passivesupervisorsoftenappeartohavenocontroloverevents,sotheyacceptwhateverhappens.Theyhavealowself-imageandactasiftheyarevictims.被動型的主管常常像是失去了對周圍事件的控制，因此他們聽天由命。他們對自己的形象估價不高，總像被人欺負了似的。Havenoself-respect缺乏自尊。Thinkonlyaboutothers只為他人考慮。Don’tstatewhattheywantclearly不能明確陳述他們的要求。Letothersmakedecisions讓別人拿注意。Avoiddisplayingtheirtruefeelings不表露真實感情。Focusonnegatives遇事悲觀。OurChallengetoYou

對您的挑戰(zhàn)Developyourleadershiptraits培養(yǎng)您的作為領導的素質。Usethepowerthatcomeswithyourjob使用您的職權。Developthepowerthatcomesfromyourpersonality

培養(yǎng)來自您個性的權力。Usethedifferentleadershipmethodswheneachismosteffective

酌情采用不同的領導方式。Beassertiveasmuchaspossibleinyourrelationswithothers,butbepassiveoraggressivewhennecessary.

在同他人打交道時盡量果斷行事，但必要時也采取被動型或進攻型的方式。

WeWantYouToBeAnEffectiveSupervisor/Manager.WeWantYouToBeOneOfTheBest祝愿您能成為一名能干的主管。祝愿您能成為最出色的主管之一!!!HireforDesire

RatherthanExperience!”CharlieTrotterSupervisionfor YourSuperVision!”CharlieTrotterGettoknow yourEmployees!”CharlieTrotterBuildTeams!”CharlieTrotterSettheTone EveryDay!”Charli