跨境電商交際英語（修訂版） 課件 UNIT 1 Visiting-an-E-shop、UNIT 2 Asking-about-Products

跨境電商交際英語

CommunicationEnglishforCross-BorderE-commerceUnit1VisitinganE-shop金錢不是萬能的，還需要友誼和良好的教養(yǎng)。Friends

and

good

manners

will

carry

you

where

money

won’t

go.—Margaret

WalkerLesson

1Lesson2Lesson3Lesson4GreetingsandIntroductionsIntroducingNetworkStoresExpressingThanks,Apologies&RefusalsWriting

WorkshopLesson1Greetings

andIntroductions

IVIVIIIIIPartIWarming-up1.ReadthewordsaloudandwritetheChinesemeaning.1)beonline 2)livestream_________________________ _________________________3)replyassoonaspossible4)getaccustomedto

_________________________ _________________________5)logoffthecomputer 6)browsearound

_________________________ _________________________在線直播盡快回復習慣于退出電腦瀏覽

IVIVIIIII7)leaveamessage 8)managethee-shop

____________________ _______________________9)customerservice

10)specificrequirements___________________ _______________________留言管理店鋪客戶服務具體(特殊)要求PartIWarming-up

IVIVIIIIIFrenchpeopleCPartIWarming-up

IVIVIIIIIJapaneseAPartIWarming-up

IVIVIIIIIThaisBPartIWarming-up

IVIVIIIIIMaoriDPartIWarming-up

IVIVIIIII3.Doyouknowotherwaystogreetpeople?Pleasesharethemwithyourclassmates.WhatcanIdoforyou?

CanIhelpyou?

Welcometomyshop!Pleasetakeyourtimeandlookaround.IsthereanythingIcandoforyou?1.2.3.4.5.PartIWarming-up

IVIVIIIIIDialogOneHello,isanyone1)________?DialogTwo2)________tomystore.Pleasetellmewhatyou’reinterestedin?PartIISituationalDialogsListeningWelcomeonlineIVIVIIIIIkey1.

Listen

to

six

short

dialogs

and

fill

in

the

blanks.DialogThreeNicetomeetyou.Where

3)_____________?DialogFourSorry,myfriend,Iwasn’t4)____________________earlier.infrontofthecomputerareyoubasedPartIISituationalDialogsListeningIVIVIIIIIkeyDialogFiveDialogSixofflinemanagingthise-shopPartIISituationalDialogsListeningI’mastudent5)_______________afterschool,sosometimesImaybe_______.IVIVIIIIIkeyIhaveto6)__________mycomputernow.Myclassesstartat9:35.

Bye.log

off2.

Role-play

the

dialogs.

If

you

need

help,

please

refer

to

the

Scripts.PartIISituationalDialogsIVIVIIIIIHewantstobuyanovercoat.It’swarm,butitwasabitcoldyesterday.Itvariesinspring.Heisgoingtohaveclasses.PartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)Whatdoesthebuyerwanttobuy?___________________________________________________2)What’stheweatherlikeinGuangzhou?___________________________________________________3)What’sthesellergoingtodo?___________________________________________________IVIVIIIIIPartIISituationalDialogsSpeaking2.Practicemakingdialogsaccording

to

the

given

situations,usingtheinformationinthefollowingtable.Example:Seller:Hi,welcometomystore.Pleasebrowsearound.Buyer:Hi,I’dliketobuyabag.Seller:Therearemanyfashionablebagsinmystore.I’matailorandImakeallthebagsmyself.Buyer:OK.That’sgreat.IVIVIIIII3.

Work

in

pairs

to

role-play

the

dialog.PartIISituationalDialogsIVIVIIIIIPartIIISupplementaryMaterials1.

Areyouthere?/Areyouonline?你在嗎？/你在線嗎？2.Welcometomyshop/livestreamroom.

歡迎您來我的店鋪/直播間。3.Iwasawayforlunchjustnow.我剛才離開吃午飯去了。4.It’squitelatehere，soIhavetologoffmycomputer.這邊已經(jīng)很晚了，我要下線了。Translatetheseusefulsentencesandtrytorememberthem!IVIVIIIII5.It’snotthatcoldnow,thoughthetemperaturewilldipbelowzeroinaweek.現(xiàn)在還不是很冷，但一周后氣溫就要降到零度以下。6.Iusuallyspend4hoursonlineeveryday,from16:00to20:00Beijingtime,namely,from8:00to12:00Londonwintertime.我每天通常在線4個小時，從北京時間16點到20點，也就是英國倫敦冬令時8點到12點。PartIIISupplementaryMaterialsIVIVIIIII7.PleaseleavemeamessageandI’llreplytoyouassoonas

I’mback.

請留言，我回來后會盡快給你回復。8.Pleaseleaveacommentdownbelowsothatwecanpresentdetailsonanyitemyoulike.請在下面留言，我們會詳細介紹您喜歡的產(chǎn)品。9.I’mgettingofflineinamoment.Pleasecontactcustomerserviceifyouhaveanyquestions.我一會兒就下線了。如果有問題，請聯(lián)系客服。PartIIISupplementaryMaterialsIVIVIIIII10.Welcometomylivestreamroom.Clicktofollowme.Whenwereach100followers,Iwillsendaredenvelope.歡迎來到我的直播間，點擊關注我，關注達到100個人后，我就發(fā)紅包。11.Iwillsendadozenofcouponswhenthenumberoflikesreaches10,000inthelowerrightcorner.如果右下角的點贊達到10,000，我會發(fā)一打優(yōu)惠券。PartIIISupplementaryMaterialsIVIVIIIIIPartIVMoreActivitiesRole-playIVIVIIIIICreate

a

dialog

with

your

partner

according

to

the

given

situation,

using

the

information

in

the

box

as

well

as

the

expressions

in

the

previous

model

dialogs.

The

first

three

lines

have

been

done

for

you.A.特殊的B.在線的C.留言D.回復E.登錄F.核查G.歡迎H.產(chǎn)品1)

log

in2)

item3)

welcome4)

reply5)

check6)

specific7)

online8)

leave

a

messagePartVVocabularyandStructureI

VIVIIIII1.

Match

each

word

or

phrase

in

the

left

column

with

its

Chinese

meaning

in

the

right.PartVVocabularyandStructure2.Fillintheblankwiththewordsand

phrases

inTask1.Changetheformifnecessary.1)Hello,areyou__________?I’vebeenwaitingforalongtime.2)Hello,Iamnotinfrontofthecomputerrightnow.Pleasejust_______________.3)Letme__________thestock.I’llbebackinamoment.4)Somecustomerswillhave__________requirementswhenbuyinggoods.5)__________tomyshop.WhatcanIdoforyou?6)Ifyouhaveanyquestions,pleasesendmeanemail.Iwill__________assoonaspossible.7)Iforgotmypasswordto__________tomycomputer.8)Iwillordermore__________inyourshoplater.onlineleaveamessagecheckspecificWelcomereplyloginitemsI

VIVIIIIIPartVVocabularyandStructureBuyer:

Hi,there.Autoreply:1)__________________Buyer:Hello,areyouthere?Seller:

Yes,I’mbacknow.Welcometomyshop.

Buyer:

Great.Finallyyou’reback.

2)__________________Seller:

I

havebeenverybusy.3)__________________WhatcanIdoforyou?Buyer:

Iwanttoorderthreehandbags.Seller:

That’sfine,pleaseplacetheorder.Ihopeyouwillcontinueto4)_________.Buyer:

It’sa

deal!

Seller:Thanks.5)__________________Buyer:Thesametoyou.ACDEBI

VIVIIIII3.

Complete

the

following

dialog

with

the

sentences

in

the

box.I

was

away

for

my

lunch

just

now.

Sorry,

I’m

away

for

the

moment.

How’s

your

day

been?

Have

a

nice

day!

order

our

items

later

on.

IVIVIIIIIIntroducingNetworkStoresLesson

2PartIWarming-upCircle

the

phrases

that

are

new

to

you

and

look

them

up

in

the

dictionary.

Readthem

aloudandwritetheChinesemeaning.檢查點擊鏈接電子郵件地址長期合作瀏覽店鋪拷貝圖片1)checkout 2)clickonthelink_________________________________________________3)emailaddress 4)long-termcooperation

_________________________ _________________________5)viewthewebpage 6)copy

images_________________________ ___________________

IVIVIIIII更新產(chǎn)品實體店上傳圖片快遞服務PartIWarming-up

IVIVIIIIIupdatetheitems

2)

offline

store_________________________________________________3)uploadthepictures

4)

courier

service

_________________________

_________________________PartIWarming-up2.Write

down

the

Chinese

name

of

the

following

websites.

What

do

you

know

about

these

websites?

Use

the

model

below

to

make

sentences

about

the

websites.亞馬遜網(wǎng)敦煌網(wǎng)易趣網(wǎng)淘寶網(wǎng)當當網(wǎng)速賣通網(wǎng)

IVIVIIIIIeBayPartIWarming-upModelAmazon:AmazonisanAmericanelectroniccommerceandcloudcomputingcompanywiththeheadquartersinSeattle.ItisthelargestInternet-basedretailerintheUnitedStates.1)AliExpress:______________________________________________________________________________________________________________________________________________________________.2)Dangdang:____________________________________________________________________________________________________________________________.AliExpressisaChineseonlinetradingplatformwiththeheadquartersinHangzhou.Itistheworld’slargestonlinetradingplatformforforeigntradeinChina.Dangdangisawell-knowncomprehensiveonlineshoppingmallwiththeheadquartersinBeijing.Itmainlysellsbooks.

IVIVIIIIIPartIWarming-up3)Taobao:___________________________________________________________________________________________________________________________________________________.4)DHgate:___________________________________________________________________________________________________________________________________________________________________________________.5)eBay:___________________________________________________________________________________________________________________________________________________________________________________.TaobaoisChina’slargestonlineretailplatformwiththeheadquartersinHangzhou.Itisoneoftheworld’sleading/largeste-commercetradingplatforms.ebayisanOnlineauctionandshoppingwebsiteforpeopleallovertheworldwiththeheadquartersinSanHose,California.PeoplecansellgoodsontheeBaythroughtheinternetTheworld’sleadingonlinetradingplatformforforeigntradewiththeheadquartersinBeijing.ItisChina’sfirstwebsitethatprovidesB2Bonlinetradingforsmallandmediumenterprises.

IVIVIIIIIPartIISituationalDialogsListening√√√√√keyIVIVIIIIIDialogueOneDialogueTwoDialogueThreeDialogueFourDialogueFiveA.Couldyousendmethescreenshots

of

the

fans?B.Iwanttobuyapairofshoes.C.Please

sendyouremailtothismailboxnexttime.D.I’minterestedinthenecklaces.E.Youcanseethenewesthandbagstonight.PartIISituationalDialogslisteningIVIVIIIIIkey2.

Listen

to

the

dialogs

again

and

match

the

sentences

with

the

corresponding

dialogs.Hewenttothecourieroffice.Hewantstobuythetelescope.Everyweek.PartIISituationalDialogsSpeaking1)Wheredidthesellergoearlier?_______________________________________________2)Whatdoesthebuyerwanttobuy?_______________________________________________3)How

often

does

theselleruploadimagesofnewproducts?_______________________________________________1.Answerthefollowingquestions.IVIVIIIIIPartIISituationalDialogsSpeakingExample:Buyer:Hi,areyouthere?Seller:Hi,Ijustgotbackfromthemarket.WhatcanIdoforyou?Buyer:Ileftyouamessage.Iwanttobuythispair

of

glove.Canyougivemethelinkto

yourwebsite？2.Practicemakingdialoguesaccording

to

the

given

situation,usingtheinformationinthefollowingtable.IVIVIIIIIPlacesActivitiesItemsthe

marketleft

a

messageglovesmy

classroomsent

screenshotssilkembroideredscarfthe

dictionarysent

the

linkspantyrestaurantsent

the

webpageHanfuhairpinPartIIISupplementaryMaterialsTranslatetheseusefulsentencesandtrytorememberthem!1.Canyoutellmethewebsite

ofyournetworkshop？

你能告訴我你網(wǎng)店的地址嗎？2.IsentyouanExcelspreadsheet.Pleaseletmeknowwhenyoucheckitout.

我給你發(fā)了一份電子表格，請查收后告訴我。3.Ican’topenthewebpagelink.Canyousendmethescreenshotsoftheitems?

我無法訪問網(wǎng)頁的鏈接，能否把產(chǎn)品的截圖發(fā)給我？IVIVIIIIIPartIIISupplementaryMaterials4.Whenyouhavetime,pleasevisitmywebsite,.當你有時間時，請訪問我的網(wǎng)站:www.。5.Pleasesendmethelinkstotheitemsyou’reinterestedin.請將你感興趣的產(chǎn)品鏈接發(fā)給我。

6.Justleaveacommentsothatwecanpresentdetailsonanyitemyoulike.請留言告知喜歡什么產(chǎn)品，我們會詳細介紹。IVIVIIIIIPartIIISupplementaryMaterials7.Iupdatemywebsiteand

uploadpicturesoftheitemseveryweek.

我每周都會更新網(wǎng)頁，上傳新產(chǎn)品的圖片。8.Takeyourtimetobrowseandcopytheimagesoftheitemsyou’reinterestedin,please.請慢慢瀏覽，復制你感興趣的物品圖片。IVIVIIIIIPartIIISupplementaryMaterials9.Therearesomesec-killingitemsintheyellowcart.Pleasehavealook.小黃車里有秒殺產(chǎn)品，請關注。10.Ihopewecanenjoyalong-termcooperation.希望我們能建立長期的合作關系。IVIVIIIIIPartIVMoreActivities1.Rewritethefollowingstatementsintoyes-noquestions.1)

ItisalovelyChinesesilkbag.________________________________________________________2)Hewasabusinessman.________________________________________________________3)Maryworkedasasecretaryinthefirstyearaftergraduation.________________________________________________________4)HecanspeakEnglish.________________________________________________________5)Therearemanykindsofshoesinmystore.________________________________________________________

IsitalovelyChinesesilkbag？

Washeabusinessman?

DidMaryworkasasecretaryinthefirstyearaftergraduation?

CanhespeakEnglish?

Aretheremanykindsofshoesinyourstore?IVIVIIIII6)Theyweregoodfriends.____________________________________________________________7)Iupdatemywebsiteeveryday.____________________________________________________________8)

Wearepackingthegoods.____________________________________________________________9)HegoestothemarketeverySunday.____________________________________________________________10)Itisabeautifulcity.____________________________________________________________PartIVMoreActivitiesWeretheygoodfriends?

Doyouupdateyourwebsiteeveryday?

Areyoupackingthegoods?

DoeshegotothemarketeverySunday?

Isitabeautifulcity?IVIVIIIII2.Completethefollowingsentenceswiththegivenquestionwords(who,

where,

when)

accordingtotheanswers.PartIVMoreActivities1)_____sentthatemail?

→Jimsentthatemail.

2)_____

are

you

from?

→I’m

from

Changchun.3)_____

do

you

go

to

thepostoffice?

→I

go

to

thepostofficeat16:00

everyday.4)_____

isfromItaly?

→John

isfromItaly.

5)_____

are

you

going?

→We

are

going

to

the

market.

6)_____

isJim

online?

→Heisonlinefrom9:00to22:00.

WhoWhereWhenWhoWhereWhenkeyIVIVIIIIIPartIVMoreActivities3.Askquestionsabouttheunderlinedparts.1)Iwantedtobuyapairofshoes._______________________________________________________2)ThegoodswereproducedinShanghai._______________________________________________________3)I

often

buymanygiftsduringChristmas._______________________________________________________4)Myemailaddressisywccsi@163.com.

___________________________________________________Whatdidyouwanttobuy?

Wherewerethesegoodsproduced?

Whendoyouoften

buymanygifts?

Whatisyour

emailaddress?IVIVIIIIIPartIVMoreActivities5)ThisisJim’snetworkstore.__________________________________________________________6)ItalwaysrainsinEngland.__________________________________________________________7)Jennifer

wantedtobuy

a

pair

of

earrings.

__________________________________________________________Whosenetworkstoreisit?

What’stheweatherlikeinEngland?

Whowantedtobuy

a

pair

of

earrings?

IVIVIIIIIPartIVMoreActivities8)My

fullnameisJennyBlack.______________________________________________________9)I’minMoscow.

______________________________________________________10)Iworkfrom9:00to22:00everyday.______________________________________________________What’syourfullname?

Whichcityareyouin?

Whattimedoyouworkeveryday?

IVIVIIIIIPartIVMoreActivities1)What’sthepostcode,please?

I’mfromRussia.

2)

Whereisyourshippingdestination?

Redandyellow.

3)Whatcolordopeopleinyourcountryusuallylike?

It’s01278.

4)

Howtospellyourname,please?

Itis5dollars.5)How

much

is

it?

L-U-C-YB-R-O-W-N.keyIVIVIIIII3.Match

the

questions

with

the

proper

answers.PartVVocabularyandStructurekeyI

VIVIIIIIPartVVocabularyandStructure2.Fillintheblankswiththewordsand

phrases

inTask1.Changetheformifnecessary.1)Iclickedonthe_________butitdoesn’tshowanything.2)Pleaseshowmeyour__________,I’llsearchforitintheshop.3)Whatdoyousellinyour_____________?4)Iprefertobuyfruitsin__________stores.5)I__________theitemsinmyshopeveryday.6)Canyoutellmeyouremail__________?Iwillsendyouanemaillater.7)Therearemanynewitemsinmystoretoday.Takeyourtimeto__________around,please.8)

Ican’tvisitthewebpage.Canyousendme_________

oftheitems?linkwebpagenetworkstoreoffline

updateaddressbrowsescreenshotskeyI

VIVIIIIIPartVVocabularyandStructurekey3.Completethefollowingdialoguewiththesentencesinthebox.Seller: Hi,how’sitgoing?Buyer: Fine.It’sjustabitcoldthesedays.Seller: Isitsnowingtoday?Buyer: Yes,italwayssnowsinwinter.Seller: Ilikesnow.Bytheway,Ihavesomeexcellentsnowbootsinmyshop.Wouldyouliketotakealook?Buyer: Yes,1)________________?Seller: Sure.Thelinkis:http://www.×××.com.Buyer: Oh,Ican’tvisitthelink,2)________________?Seller:OK,herearesomepicturesoftheboots,andifyouneed,3)______________.Buyer:That’sgreat.Ineedtobuyapairofsnowbootsformydaughter.I’llcheckmyemailand4)________________.Seller:OK.5)________________.Ifyouhaveanyquestions,pleasedon’thesitatetoask.Ihopewecanenjoyalong-termcooperation．Buyer:OK.CEBADI

VIVIIIIIA.gotosearchinyourshopagainB.IwillsendyouanotheremailwithmorepicturesC.canyoutellmeyournetworkshopaddressD.TakeyourtimetobrowsearoundE.Canyougivemethescreenshotsoftheitems

IVIVIIIIILesson3ExpressingThanks,Apologies&RefusalsPartIWarming-up感激道歉拒絕感謝某人的幫忙對…有幫助賬戶名1)begratefulfor/that

2)

apologizefor__________________________________________________3)expressrefusals

4)

appreciateone’shelp_________________________ _______________________5)behelpfulto

6)accountname_________________________ _________________________

IVIVIIIIICircle

the

phrases

that

are

new

to

you

and

look

them

up

in

the

dictionary.

Readthem

aloudandwritetheChinesemeaning.7)forgetthepasswords

8)internetconnection

_________________________ _________________________9)apricelist

10)

networkservice_________________________ _________________________忘記密碼網(wǎng)絡連接價目表網(wǎng)絡服務PartIWarming-up

IVIVIIIIIWhatareusualwaystoexpressthanks,apologiesandrefusals?

Thankyou.

Thanksalot.

Youarehelpful.

It’sverykindofyou.

I’mgratefulforyourhelp.

Weappreciateyourhelpingus.1.2.3.4.5.PartIWarming-up6.

IVIVIIIIII

will

say:DialogOneWhathasthemansent?1)_________________________________________DialogTwoWhatisthemanlookingforonline?2)__________________________________PartIISituationalDialogsListeningHeislookingforthepaperflowers.HesenttheExcelspreadsheetwiththepictures.IVIVIIIIIkey1.

Listen

to

five

short

dialogs

and

answer

the

questions.DialogThreeDialogFourWhatwillthemandobeforeheplacestheorder?4)_______________________________Hewilltalkwithhisbrothertomorrow.PartIISituationalDialogsListeningWhatproductsarementionedinthedialog?3)____________________

Thehatsandthegloves.IVIVIIIIIkeyDialogFiveDialogFivePartIISituationalDialogsListeningWherewillthewomango?5)_____________________

IVIVIIIIIkeyThecourier

company.DialogueOneDialogueTwoDialogueThreeDialogueFourDialogueFiveA.I’msadtosaythatIhavetorefuseyourrequest.B.Thankyouverymuch.Youaresokind.C.I’mgratefulforyourhelp.D.Thanksalot.E.Iapologizeforourmistake.PartIISituationalDialogsListeningkeyIVIVIIIII2.Listen

to

the

dialogs

again,

and

match

the

sentences

with

the

corresponding

dialogs.2.

Role-play

the

dialogs.

If

you

need

help,

please

refer

to

the

Scripts.PartIISituationalDialogsIVIVIIIIIPartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)What’swrongwiththewebpage? ___________________________________________________ 2)Whatdoesthebuyerwanttogetlater? ___________________________________________________ 3)Whydoesthebuyerrefusethedocumentwiththescreenshots? ___________________________________________________ 4)Whycan’tthesellermakethespreadsheetright

now?___________________________________________________Thewebpageisblank.Therearesomeproblemsinit.Hewantstogetapricelist.Becausetheirinternetconnectionisnotfastenough.Becausehewillhavetologoffhiscomputersoon.IVIVIIIIIPartIISituationalDialogsSpeakingExample:Buyer:Hi,areyouthere?Canyouposttheitemagain?Seller:Sure,I’lldoitrightnow.Buyer:Thanks.It’sverykindofyou.2.Practicemakingdialoguesaccording

to

the

given

situations,usingtheinformationinthefollowingtable.IVIVIIIIIRequirementsPositive/NegativeanswersExpressthanks/apologies/refusalsposttheitemsagainSure,I'lldoitrightnowIt'sverykindofyou.sendscreenshotsSorry.I'mafraid...Noworries.sendaspreadsheetwithpicturesYes...I'mgratefulforyourhelp.sendaworddocumentMyapologies...That'sallright.3.

Work

in

pairs

to

role-play

the

dialog.PartIISituationalDialogsIVIVIIIIIPartIIISupplementaryMaterialsTranslatetheseusefulsentencesandtrytorememberthem!1.Thankyoufor

comingtomyshop/livestreamroom.

感謝光臨我的店鋪/直播間。2.Happytoseeyouinourlivestreamroom.很高興大家來到我們直播間。3.I’mgratefulthatyouplacedtheorder.It’smyfirstordertoday.

感謝您下單，這是我今天的第一單。IVIVIIIIIPartIIISupplementaryMaterials4.Thankyouforwatchingtoday’slivestream.Wehopetoseeyouagainsoon.感謝觀看今天的直播。希望很快能再次見到您。5.Iappreciateyousendingmethelink.非常感謝您發(fā)給我鏈接。6.Clickthelinktomakeareservationfortomorrow’slivestream.Thanksforjoiningus.點擊鏈接來預約明天的直播，感謝您的參與。IVIVIIIIIPartIIISupplementaryMaterials7.I’dgreatlyappreciateitifyoucouldgiveussomeadviceontheproducts.如果你能給我們一些關于產(chǎn)品的建議，我會非常感謝。8.I’mverysorrythatourinternetconnectionisnotthatfast.CanyousendmeanExceldocument?對不起，我們的網(wǎng)速有些慢，您能給我發(fā)Excel文檔嗎？9.Sorry,thewebpageisblank.Canyoucheckthelinkagain?

對不起，鏈接的網(wǎng)頁是空白的。您能再核對一下鏈接的地址嗎？IVIVIIIIIPartIIISupplementaryMaterials10.Iapologize

forsendingyouawrongemail.非常抱歉我給您發(fā)錯郵件了。11.I’mafraidthatIhavetofinishreplyingtotheemailsfirst.I’mreallysorrythatIhavetorefuseyourrequest.恐怕我要先回郵件。很抱歉我不得不拒絕您的要求。IVIVIIIIIPartIVMoreActivitiesCultureCorner各國的人對朋友的稱呼都有所不同，西方國家的人在互相不熟悉的情況下很少直接稱呼對方“friend”。如果初次打招呼時就直接稱對方“friend”或“dearfriend”，對方會有被冒犯的感覺。英國人喜歡別人直呼其名，如果知道他們姓什么，如White,為表示客氣，就可以稱呼對方為Mr.

White或Mrs.White。一般而言，他們會要求你直呼名字的，尤其是小孩。在日本，不能隨便稱呼某人為“先生”，狹義而言，“先生”是指教育者和醫(yī)生；廣義而言，則是對年長者、領導及有特殊技術才能的人的稱呼。對于普通的人來說，只要在其姓名后加上職稱或“sang”（音）即可，類似于我們通常稱呼的“小張”或“老王”。印度人的姓名是名在前，姓在后，女人結婚后改用丈夫的姓。對于男性，通常只稱呼姓而不稱呼名；對于女性，通常則只稱呼名。在法國，不強調(diào)身份的稱呼更容易被法國人接受。而在中國則正相反，稱呼時不強調(diào)身份可能會被認為是對人的不尊重。IVIVIIIIIA.感激、欣賞B.服務器C.登錄D.道歉E.感激的、感謝的F.有幫助的G.拒絕1)

appreciate2)

apologize3)

refuse4)

grateful5)

log

in/on6)

helpful7)

serverPartVVocabularyandStructurekeyI

VIVIIIII1.

Match

each

word

or

phrase

in

the

left

column

with

its

Chinese

meaning

in

the

right.PartVVocabularyandStructure2.Fillintheblankwiththewordsand

phrases

inTask1.Changetheformifnecessary.key1)I’mafraidIhaveto________yourrequirementoffreeshipping.2)I________forthemistakeImade.I’llsendyouanewoneimmediately.3)Thewebpageisblankbecausethere’ssomethingwrongwiththe________.

4)I’m________thatyousendmetheExceldocument.refuseapologizeservergratefulI

VIVIIIIIPartVVocabularyandStructurekey5)Ifthisemailaddressisincorrect,pleasetryto________againwiththeaccountandpasswordyoujustusedtosignup.6)I’d________itifyoucouldgivemesomeideasoftheglovesthatarepopularinyourcountry.7)Thanksforyoursuggestionontheproductdesign.It’svery________.loginappreciatehelpfulI

VIVIIIIIPartVVocabularyandStructure3.PleasetranslatethefollowingsentencesinEnglish.1)我們公司創(chuàng)建于1999年，坐落于中國的東部城市臺州。(befounded)____________________________________________________________________________________________________________________

2)很抱歉，我們店里的這款太陽鏡沒有庫存了。(outofstock)__________________________________________________________3)這些中國青花瓷碗很受歡迎，銷往世界各地。(sell)__________________________________________________________________________________Ourcompanywasfoundedin1999,anditislocatedintheeasterncityofTaizhou.I'msorry,butthesunglassesinmystoreareoutofstock.TheseChineseblueandwhiteporcelainbowlsareverypopularandaresoldallovertheworld.I

VIVIIIIIPartVVocabularyandStructure4)我們非常感謝您所提供的最新產(chǎn)品的信息。(begratefultosb.forsth.