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FY
2023
KenyaCountry
OpinionSurveyReportECR
Business
IntelligenceTeam
|
September2023AcknowledgementsTheKenya
Country
Opinion
Survey
ispart
ofthe
Country
Opinion
Survey
Programseries
of
theWorld
Bank
Group.Thisreport
was
prepared
bythe
BusinessIntelligence(BI)
team,
ledbyJoséDe
Buerba
(Senior
External
Affairs
Officer)
andSvetlanaMarkova
(Senior
External
Affairs
Officer).
Yulia
Danilina,
JessicaCameron,
Nan
Lin,andSofya
Gubaydullina
oversaw
thedesign,
reporting,
andanalysis
of
thesurveyresults.
Noreen
Wambui
andIrina
Popova
provided
datasupport.BIacknowledges
thesignificant
contribution
from
the
Kenya
country
teamandindependent
fielding
agency,
SBOResearch
Limited.
Inparticular,
BIisgrateful
forsupport
from
KeziahMuthembwa
(External
Affairs
Officer),
who
coordinated
thesurvey-related
activities
from
Nairobi,
Kenya.ContentsObjectivesMethodology
OverviewOverall
ContextOverall
Attitudes
Toward
the
World
Bank
GroupWorld
Bank
Group’s
Support
in
Development
AreasWorld
Bank
Group’s
Work
and
Engagement
on
the
GroundWorld
Bank
Group’s
Financial
Instruments
and
Knowledge
WorkThe
Future
Role
of
the
WBG
in
KenyaCommunication
and
OutreachSample
Demographics
and
Detailed
Methodology3ObjectivesThissurveywasdesignedto
assistthe
World
BankGroup
(WBG)
ingainingabetter
understanding
of
howstakeholders
inKenya
perceivethe
WBG.
Thesurveyexploredthe
following
questions:1.
Overall
Context:
How
dostakeholders
perceivethe
country’sdirection?Howfamiliar
arethey
with
the
WBG?
Howmuch
dothey
trust
theWBG?2.
KeyIndicators:
What
opinion
dokey
stakeholders
haveof
the
WBG
interms
of
its
effectiveness,
relevance,alignment
withKenya’sdevelopmentpriorities,
as
well
as
other
key
indicators?
Are
opinionsimprovingor
worsening?3.
Development
Priorities:
What
areas
of
developmentareperceivedto
bethe
most
important?
Have
the
priorities
changedoverthe
pastthree
years?How
effective
is
the
WBG
perceivedto
beinthese
areas?4.
Engagement
andWorkonthe
Ground:
What
dokey
stakeholders
valuethe
most
andthe
least
when
itcomes
to
the
WBG’s
workinKenya?How
isthe
WBG
perceivedasadevelopmentpartner?
Are
opinions
improvingor
worsening?5.
Financial
Instruments
andKnowledge
Work:What
opinion
dokey
stakeholders
haveof
the
WBG’s
financial
instruments
andknowledgeproducts?
Are
opinions
improvingor
worsening?What
are
stakeholders’
suggestions
to
improvethe
WBG’s
effectiveness?6.
Communication
andOutreach:
What
are
the
preferred
communication
channelsandwhich
channelsare
reported
to
beusedthemost?
Arethere
differences
among
stakeholder
groups
interms
of
preferred
channels?7.
Message
Recall:
What
key
topics
that
the
WBG
communicates
dostakeholders
recall?Is
there
arelationshipbetweenmessage
recallandviews
of
the
WBG’s
work?4Methodology
OverviewGovernmentInstitutionPrivateSector26%?
Fielded
May2023through
June2023??541
potential
participants
asked
tocomplete
amostly
quantitative
survey.19%Respondents
completed
thequestionnaires
online
orthey
received
them
bycourier
and
returned
them
accordingly.??Listofnames
provided
bythe
WBG
country
team
and
supplemented
bythefielding
agency.CivilSocietyOrganizationBilateralor
MultilateralAgency13%Processmanaged
onthe
ground
by
thefielding
agency.9%9%8%?
327participants
(60%response
rate)Academia/ResearchInstitute/ThinkTank??68%
from
theNairobi
region.74%
currently
collaborate
with
theWBG.MediaCountyGovernment?
Comparedto
Fiscal
Year
(FY)2019
CountrySurvey??423
participants
(69%response
rate).6%Surveys
completed
with
arepresentative
from
thelocal
fielding
agencyorthey
werecompleted
with
the
questionnaires
online.?75%
collaborated
with
theWBG.Office
of
the
President…5%Officeof
thePresident
also
includes:Deputy
President,
PrimeCabinetSecretary,
Attorney
General,CabinetSecretaries,
Principal
Secretaries;Chief
JusticeClick
here
for
detailsof
the
RespondentSampleandMethodology.Parliament(NationalAssembly
/Senate)5%QWhich
ofthe
following
best
describesyour
current
affiliation?(Selectonly1response)
(Percentage
of
Respondents,
N=326)56Overall
Context“The
World
Bank
can
play
a
crucial
role
in
supporting
Kenya's
efforts
to
improve
efficiency
in
severalareas
in
infrastructure
development,
where,
by
investing
in
infrastructure
projects
such
astransportation,
energy,
water,
and
telecommunications,
the
World
Bank
will
be
enhancing
connectivity,reducing
…logistics
costs,
and
promoting
…economicgrowth.”(MediaRespondent)QInyouropinion,
what
is
the
mostimportantthingtheWorld
BankGroup
coulddo
tohelpincreaseitseffectiveness
in
Kenya?
(N=114)Respondents
inKenya
arePositiveabout
the
Country’s
DirectionNearly
two-thirds
of
allrespondents
feltthat
Kenya
washeaded
inthe
rightdirection.
Just21%feltthat
thecountrywas
headed
inthewrong
direction.?
Respondents
including
government
principals,government
institutions,
and
county
governments
weresignificantly
more
likelytoindicate
thatKenya
washeaded
inthe
rightdirection
(94%,
80%,
and
81%,respectively)
whereas
more
than
halfof
all
civil
societyrespondents
(52%)
indicated
that
Kenya
was
headed
inthewrong
direction.63%The
rightdirectionThe
wrongdirectionNotsure?
Thisyear’s
data
areconsistent
with
theFY19
CountrySurvey,
inwhich
amajority
of
respondents
indicated
thattheywere
“very
optimistic”
(47%)
or
“somewhatoptimistic”
(34%)
about
thefuture.21%16%Q7Ingeneral,would
you
say
thatKenya
is
headed
in
...?
(Percentage
ofRespondents,
N=326)Familiaritywith
theWorld
Bank
has
Increased?
Year
comparison:
Respondents
inthisyear’s
CountrySurvey
reported
significantly
higher
levels
of
familiarity
withtheWBG
as
compared
toFY19:AllRespondentsMedia7.88.2Mean
familiarity:FY23
=7.8FY19
=6.7GovernmentInstitutionCivilSociety8.2?
Collaboration
withthe
WBG:
Respondents
who
collaboratewith
theWBG
reported
significantly
higher
levels
offamiliaritywith
theinstitution’s
work:8.0CountyGovernmentBilateral/MultilateralAgencyGovernmentPrincipalsAcademia7.8Mean
familiarity:Collaborate
withWBG=8.1Do
not
collaborate
=7.07.77.67.6PrivateSector7.312345678910MeanRatingofFamiliarityNote:Government
Principals
includes
Officeof
thePresident,
DeputyPresident,
PrimeCabinet
Secretary,Attorney
General,
Cabinet
Secretaries,
PrincipalSecretaries;
Chief
Justice,
and
membersof
ParliamentHow
familiar
areyou
with
thework
of
theWorld
BankGroup
inKenya?Scale:1Notfamiliarat
all
–
10Extremely
familiar
(N=325)Significantly
different
between
stakeholder
groupsQ8The
World
Bank
istheMostTrusted
Institution
inKenya8.3TheWorldBank(IBRDandIDA)*Privatesector*7.17.76.67.67.5Civilsociety*6.6Respondents
gave
the
highest
ratings
regarding
trust
in
theWorld
Bank,
followed
bytheprivate
sector,
civil
society,
andtheUnited
Nations
(UN).
At
thesame
time,
government
institutionsinKenya
were
theleasttrusted
among
the
institutions
studied,including
the
judiciary,
national
government,
countygovernments,
andParliament.TheUnitedNations*Academia/thinktanksCentralBankofKenya*7.07.37.36.87.2Developmentandbilateralorganizations*?
Ofnote,
ratings
regarding
trust
intheWorld
Bank,theprivatesector,
civil
society,
theUN,
theCentral
Bankof
Kenya,development
and
bilateral
organizations,
and
themedia
weresignificantly
higher
inFY23
than
inthe
FY19
survey.6.67.1Media*6.5FY23FY19InternationalFinanceCorporation(IFC)7.0?
InFY23,
government
principals
gave
thehighest
ratingsregarding
trustintheWBG,
whereas
respondents
from
theprivate
sector
gave
significantly
lower
ratings
oftrust
(thisstakeholder
group
alsoindicated
thelowest
levels
offamiliarity
with
the
WBG).7.0Regional
organizations6.86.76.8TheInternationalMonetaryFundMultilateralInvestmentGuaranteeAgency(MIGA)6.76.3JudiciaryThe
nationalgovernmentCountygovernmentParliament6.26.15.85.6To
what
extent
do
you
trusteach
ofthe
following
groupstodo
what
isright?Scale:1To
no
degree
atall
–10To
a
verysignificantdegree
(FY23N=~300;
FY19
N~410)*Significantly
different
betweenyears12345678910QMeanRatingofTrust910Overall
AttitudestowardtheWorld
BankGroup“[The]
WBG
should
focus
moreonaccountability
of
programmesthey
fund
inKenya.
[The]
WBG
mayidentify
economic
challenges
anddevelop
appropriate
interventions
to
address
them.
However,ifthese
interventions
arenot
implemented
asplanned,
then
the
desired
outcome
willnot
beachieved”.(Academia
Respondent)QInyouropinion,
what
is
the
mostimportantthingtheWorld
BankGroup
coulddo
tohelpincreaseitseffectiveness
in
Kenya?
(N=114)Key
Performance
Indicators
have
Improved
Since
FY19InFY23,
respondents
perceived
theWBG
assignificantly8.1more
relevant
todevelopment
inKenya,
having
moreinfluence
onthe
development
agenda,
greatereffectiveness
inachieving
results,
and
beingbetteraligned
with
their
development
priorities
for
thecountrycompared
torespondents
intheFY19
survey.Relevance*7.37.97.3Influencesthedevelopmentagenda*?
Ofnote,
respondents
from
government
institutions
andcounty
governments
gave
thehighest
ratings,
whereasthose
from
theprivate
sector
gave
significantly
lowerratings
across
all
performance
indicators
(thisstakeholder
group
alsoindicated
thelowest
levels
offamiliarity
with
the
WBG).7.9Effectivenessinachievingresults*^FY23FY197.37.4Alignmentwithdevelopmentpriorities*7.06.9Endsextremepoverty12345678910MeanRatingQThe
WBG
currently
playsarelevant
rolein
development
in
Kenya.Scale:
1Strongly
disagree
–10Strongly
agreeTo
whatextentdoestheWBG
influence
thedevelopment
agenda
in
Kenya?Scale:
1To
no
degree
at
all
–10To
averysignificant
degreeHoweffective
has
theWBG
been
in
achieving
development
results
inKenya?Scale:
1Noteffective
at
all
–10VeryeffectiveTheWBG’s
workis
aligned
withwhatIconsider
thedevelopment
priorities
forKenya.Scale:
1Strongly
disagree
–10
Strongly
agreeTheWBG’s
workhelps
end
extremepovertyin
Kenya.Scale:
1Strongly
disagree
–10
Strongly
agree*Significantly
differentbetweenyears^Comparedtoameanscore
of
thetwoquestions
asked
in
FY19:
"Overall,
please
rateyour
impression
of
theWBG’seffectiveness
in
Kenya.Scale:
1Noteffective
at
all–10
Veryeffective;
Towhatextent
doestheWBG’sworkhelp
toachieve
development
results
in
Kenya?Scale:
1To
no
degree
atall–10
Toaverysignificant
degree11GovernmentStakeholders
HaveMore
PositivePerceptions
oftheWBGComparing
the
ratings
of
keyperformance
indicators
betweenstakeholder
groups,
aclear
patternemerged
intheir
perceptions
oftheWBGanditswork.
Government
respondents(government
principals,
governmentinstitutions,
andcounty
governments)tend
tohave
themost
positiveperceptions,
whereas
theprivate
sectorrespondents
were
significantly
lesspositive.
Ofnote,
respondents
frombilateral/multilateral
agencies
gave
thelowest
ratings
for
theWBG’s8.98.68.87.9Trust*Effectiveness*Influence*8.58.47.68.38.68.38.1GovernmentPrincipals6.77.57.4GovernmentInstitution8.28.3CountyGovernment8.68.38.7Biletral/Multilateral7.27.57.2CivilSociety8.08.0PrivateSector8.58.58.7Academia7.87.77.4Relevance*Alignment*effectiveness
inachieving
results.8.68.2MediaQ8.27.7The
WBG
currently
playsarelevant
rolein
development
inKenya.Scale:
1Strongly
disagree–10Strongly
agree8.57.67.57To
whatextentdoyoutrust
theWBG
todowhatisright?Scale:
1To
no
degree
atall–10To
averysignificant
degree6.86.5*Significantly
differentbetweenstakeholdergroupsTo
whatextentdoestheWBG
influence
thedevelopment
agenda
in
Kenya?Scale:
1To
no
degree
atall–10To
averysignificant
degree6.9Howeffective
has
theWBG
been
in
achieving
development
results
inKenya?Scale:
1Noteffective
at
all–10
Veryeffective1234568910MeanRatingTheWBG’s
workis
aligned
withwhatIconsider
thedevelopment
priorities
for12Kenya.Scale:
1Strongly
disagree
–10
Strongly
agreeFamiliarityLeads
toMore
Positive
Perceptions8.5Comparing
ratings
of
keyperformance
indicatorsRelevance*7.37.2among
respondents
highlyfamiliar
with
the
WBG(ratings
of
8-10ona10-point
scale)
andthose
withlittlefamiliarity
with
the
WBG
(ratings
of
1-4ona8.310-point
scale),
itisevident
thatthe
more
familiarstakeholders
arewith
the
WBG,
the
more
positiveEffectiveness*7.36.1perceptions
theyhave
of
theWBG
and
itswork.8.28.2Meaningful
engagement
and
outreach
cancontinue
to
increase
positive
perceptions.Influence*Trust*7.46.76.77.47.7Alignment*6.47.312345678910MeanRatingHowfamiliarareyou
withtheworkoftheWBG
inKenya?HighFamiliarity(8-10)SomeFamiliarity(5-7)LowFamiliarity(1-4)QTheWBG
currently
playsarelevant
rolein
development
in
Kenya.Scale:
1Strongly
disagree–10
Strongly
agree*Significantly
different
betweenlevels
offamiliarityTo
whatextentdoyoutrust
theWBG
todowhatisright?
Scale:
1To
no
degree
atall
–10To
averysignificant
degreeTo
whatextentdoestheWBG
influence
thedevelopment
agenda
in
Kenya?Scale:
1To
no
degree
at
all
–10To
averysignificant
degreeHoweffective
has
theWBG
been
in
achieving
development
results
inKenya?Scale:
1Noteffective
at
all
–10VeryeffectiveTheWBG’s
workis
aligned
withwhatIconsider
thedevelopment
priorities
forKenya.Scale:
1Strongly
disagree
–10
Strongly
agree13Kenya
RatedHigher
than
EasternandSouthern
AfricaandIDA/Blend
Countries
onKey
Performance
Indicators
inFY238.3Trust***Relevance***Influence***7.17.08.16.7KenyaFY237.07.96.66.7Eastern&SouthernAfricaFY237.9IDA/BlendFY23Effectiveness***Alignment***6.66.77.46.36.712345678910MeanRating*Significantly
different
betweenKenya
FY23andEastern
&SouthernAfrica
FY23**Significantly
different
between
Kenya
FY23
and
IDA/BlendFY23FY23Eastern
&Southern
African
countries
included
SaoTome&Principe,
SouthAfrica,
Tanzania,and
Zimbabwe.FY23IDA/Blend
countries
included
CaboVerde,
CentralAfrican
Republic,
Republic
ofCongo,
Djibouti,
Fiji,
Gambia,Ghana,
Guinea,
Honduras,
Kenya,Kyrgyz
Republic,
Mali,Nepal,
SaoTome&Principe,
Tanzania,
Uzbekistan,and
ZimbabweQ14Stakeholder
Trends
across
Performance
IndicatorsRespondents
from
government,
including
countyAllRespondentsgovernments,
government
principals,
and
governmentinstitutions,
hadthe
highest
mean
rating
across
the7.4aggregated
responses
tothe
seventeen
COSindicatorquestions.
However,
respondents
from
theprivate
sectorhadsignificantly
lower
ratings
(they
alsohadthe
lowestratings
of
familiarity
with
theWBG).CountyGovernmentGovernmentPrincipalsGovernmentInstitutionCivilSociety8.18.0?
Collaboration
withthe
WBG:
Respondents
whocollaborate
with
the
WBG
gave
significantly
higherratings
across
theaggregated
indictor
questionscompared
torespondents
who
donot
collaborate
withtheWBG:7.87.3Academia7.1Mean
rating:Collaborate
withWBG
=7.5Do
not
collaborate
withWBG
=7.0Bilateral/MultilateralAgency7.07.0MediaPrivateSector6.712345678910MeanRating
of
Aggregated
Indicator
QuestionsQAll
IndicatorQuestionsasked
on
aScalefrom1to
10.Click
here
for
details
ofthese
IndicatorQuestions.1516World
Bank’s
SupportinDevelopment
Areas“In
myopinion,
theWBG
should
try
to
haveabottom-up
approach
asmuch
aspossible
andafocus
onsocial
inclusion
andthemost
disadvantaged
strata,
while[also]
beingvery
vigilant
oncorruptionand
governanceissues.”(Bilateral/Multilateral
Respondent)QInyouropinion,
what
is
the
mostimportant
thingtheWorld
BankGroup
coulddo
tohelpincreaseitseffectiveness
in
Kenya?
(N=114)Development
AreasforWBGFocusAgricultureandfoodsecurityHealth42%42%Jobcreation/employmentPublicsectorgovernance40%35%32%29%28%Agriculture
and
food
security,
health,
jobcreation,
and
public
sector
governance
werethetopareas
inFY23
where
stakeholders
wouldliketheWBG
tofocus
itsresources.Top
priorityforPrivateSector(50%)Significantincreasein
prioritycomparedtoFY19(7%)ClimatechangeEducationTop
priorityinFY19
COS
(45%)Water
securityTop
priorityforCounty
Government(71%)Genderequity22%22%22%21%20%20%19%In
your
opinion,
whatisthemostimportantthing
theWBGcould
do
tohelpincrease
itseffectiveness
in
Kenya?SocialInclusionDebtsustainabilityTransport“Target
interventions
that
address
food
insecurity,
low
incomesand
unemployment,
climatechange
and
resilience,
ruraleconomic
productivity
and
transformation.
Domoreon
analyticsand
advisory
services
and
disseminate
widely,
including
to[the]SocialprotectionEnergyprivatesector.”(Government
Institution
Respondent)“TheWorld
Bank
cansupport
initiatives
that
foster
aconduciveprivate
sector
growth
and
investment
environment.
This
couldinvolve
providing
financial
instruments,technical
assistance,
andpolicy
advice
toenhance
the
business
climate,streamlineregulations,
promote
entrepreneurship,
and
facilitate
access
tofinance
forsmall-and
medium-sized
enterprises
(SMEs).”(Media
Respondent)DigitaldevelopmentMacroeconomicstabilityFinancialsectordevelopment17%17%15%EnvironmentandnaturalresourcemanagementPrivatesectordevelopmentUrbandevelopment15%14%TradeandRegionalIntegration13%Q17Which
areas
shouldtheWBG
prioritize
inits
work
inKenya
tohavethemost
impact
on
developmentresultsinthecountry?
(Chooseno
more
than
5)(Percentage
ofRespondents,
N=310)Effectiveness
ofWBG’sSupportin
Sectoral
AreasFinance
/Institutions/EconomicGrowth7.1Publicsectorgovernance7.07.0PrivatesectordevelopmentTheWBG’s
work
inthe
area
of
climate
change
received
thehighest
ratingsof
effectiveness
inKenya.
Ratings
for
theWBG’s
work
inseveral
sectorssignificantly
declined
thisyear
compared
toFY19,
including
toppriority
areas,suchas
agriculture
andfood
security,
health,
and
jobcreation.6.86.4Financialsectordevelopment*7.2FY23FY196.36.8TradeandRegionalIntegration*Socialprotection*7.27.46.8Education*6.0Jobcreation/employment*7.36.9Human
Development6.8Health*SocialInclusion*Genderequity7.26.0Debtsustainability6.67.1FY23FY195.8Macroeconomicstability6.5EnvironmentalSustainability6.7Transport*Watersecurity*7.27.3Climatechange6.46.37.27.37.2InfrastructureUrbandevelopment*DigitalDevelopmentEnergy*Environment/Naturalresourcemanagement6.8FY23FY197.16.2FY23FY19Agricultureandfoodsecurity^*6.65.9*Significantly
differentbetweenyears7.27.21234567891012345678910MeanRatingofEffectivenessMeanRatingofEffectivenessQHoweffectivedo
youbelieve
theWBG
isin
termsof
theworkit
doesin
thefollowing
areasof
development
in
Kenya?Scale:
1Noteffective
atall–10
Veryeffective
(Ifyou
have
NOexposure
to/experiencein
working
in
anyof
thesectors
listed
below,
please
respond
“Don’t
know”)
^The
mean
of
effectiveness
of
agriculture
development
and
food
security
asked
inFY19was
taken
for
thiscomparison
analysis.1819Work
andEngagementonthe
GroundinKenya“Bemorealiveto
thepolitical
context
through
amoreholistic
risk
assessment
process;
strengthencivic
actor
capacity
andvoice
inits
engagement;
take
ahuman
rights-based
approach;
promote
localpolicy
options
by
investing
inacademia
asopposed
toimporting
Western
models
of
development;
betransparent
inits
global
funding
interests,
for
example,
powergeneration
[Independent
PowerProject]
IPP
agreements
werepoorly
crafted
andhave
madeKenya's
powertoo
costly.”(Civil
Society
Respondent)QInyouropinion,
what
is
the
mostimportantthingtheWorld
BankGroup
coulddo
tohelpincreaseitseffectiveness
in
Kenya?
(N=114)Financial
Resources
arethe
Bank’s
Greatest
ValueProvidingfinancialresourcesto
theAsinFY19,
financial
resourceswere
consideredthe
WBG’s
greatest
value
to
Kenya
by61%public
sectorrespondents
inFY23.Bringingtogether
different
stakeholdergroupsto
support
Kenya’sdevelopment
efforts55%Respondents
inthis
year’ssurveyconsidered
theWBG’s
bringing
together
different
stakeholdergroupsof
much
greater
value,beingidentified
byfivetimes
asmanyrespondents
as
inFY19(10%).Capacity
building/training
was
alsoof
muchgreater
value,increasing
from
31%
inFY19.Capacitybuildingandtraining48%Providingfinancingandadvisoryservicestothe
privatesectorviaIFCandMIGA47%47%In
your
opinion,
whatisthemostimportantthingtheWBG
could
do
tohelpincrease
its
effectivenessin
Kenya?Mobilizingthird-partyfinancialresourcesProvidingadvisoryservicesandanalyticsto
supportdesignorimplementationofpolicies“TheWBG
should
focus
moreon
enhancing
[the]
skills
ofvarious
actors
inthecountry
toensure
timelyimplementation
offunded
projects
without
delay
toensureservicesare
deliveredin
timelymanner.35%Providingand
disseminatingdataandstatistics31%(County
Government
Respondent)Producingresearchonglobaldevelopmentissues30%Advisingonprojectimplementation26%QWhen
thinking
about
theWBG’s
rolein
Kenya,
which
activity
do
you
VALUEthemost?
(Choose
nomore
than2)(Percentage
ofRespondents,
N=299)20Perceptions
ofWBG
Accessibility
Improved,but
Perceptions
of
FlexibilityDeclinedInFY23,
respondents
reported
significantly
more
positiveperceptions
regarding
access
toWBG
staff;
however,perceptions
ofthe
WBG’s
flexibility
whencircumstanceschange
were
significantly
lower
than
inFY19.7.36.9AccesstoWBGstaffandexperts*?
Government
respondents
gave
thehighest
ratings
forthese
aspects
of
WBG
partnership.
However,
bilateral/multilateral
respondents
gave
thelowest
ratings
for
access7.2ResponsivenesstoneedsBeingalong-termpartnertostaff
(mean
rating
=5.8).
Media
respondents
gave
thelowest
ratings
for
flexibility
when
circumstances
changeandthe
WBG
being
along-term
partner
(mean
ratings
=3.9and
5.5,respectively).
Finally,
theprivate
sectorrespondents
gave
thelowest
ratings
for
responsiveness
toneeds
(mean
rating
=6.4).7.1FY23FY197.27.4In
your
opinion,
whatisthemostimportantthing
theWBGcould
do
tohelpincrease
itseffectiveness
in
Kenya?“Increase
the
monitoring
rateofactivities
inKenya.
This
willhelp
the
government
and
theWBG
inachieving
the
settargets,impacting
positively
on
thelivesofpeople.
Transparency
andaccountability
should
bekey
inensuringthe
funds
are
used
as5.8Flexibilitywhencircumstanceschange*^6.6intended.”(Government
Institution
Respondent)12345678910MeanRatingTo
what
extent
isthe
WBG
aneffective
development
partnerin
Kenya,
in
terms
ofeach
of
thefollowing?Scale:1To
no
degree
atall
–10To
a
verysignificantdegree^Comparedto
themeanofinstitutional
flexibilityand
flexibility
tochanges
incountry
context
asked
in
FY19.
*Significantly
different
between
year
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