商務(wù)英語函電范文：索賠

第第頁商務(wù)英語函電范文：索賠國際貿(mào)易中,因?qū)Ψ绞д`造成己方損失,該如何用商務(wù)英語函電向?qū)Ψ剿髻r呢,這里列舉幾個(gè)關(guān)于索賠的商務(wù)英語函電范文,掌控索賠商務(wù)英語。

1.自然產(chǎn)品，客戶收到貨，說顏色不能接受怎么辦Dear{收件人

},

Thankyouverymuchforyourfeedback.

Iimmediatelysendthepicturetoourproductionmanager,andweholdameetingonthis.Hetoldme,thetwocolourofthestoneareactuallysameslab,notfromtwoslab.Naturalstonehasinborncolourvariation,soitcannotbethesamelikeceramic,eachoneisthesame.Actuallythatisthemainreasonwhypeoplelovestone,notwoarethesame.

Meantime,itismorereasonabletoreplaceyouwhenthereisadefectiveorcrackinthestone.Whileforthenaturalveining,itishardforustoreplace.Actually,wecouldnotevenknowthatthene*tonewillnothavetheveins.Iwouldverymuchappreciateyourkindunderstanding.

FYI,youknowhowourUSdistributorworkonthis?Theyselectallthestonewithafewspecialveiningtogether,andthensellitatapremiumpriceas

one-of-a-kind!

Bestregards,

***

國際貿(mào)易中,因?qū)Ψ绞д`造成己方損失,該如何用商務(wù)英語函電向?qū)Ψ剿髻r呢,這里列舉幾個(gè)關(guān)于索賠的商務(wù)英語函電范文,掌控索賠商務(wù)英語。

2.客戶收到貨，說短缺,經(jīng)查，倉庫并未少發(fā)，如何跟客戶說明？DearTom,

Thanksalotforyourpatience.

Ihavecometocheckthewarehouserecordtogetherwithourlogisticspeoplebymyself.Therecordshowsthatalltheitemsoforder****hasbeendelivered.Hereisouroriginalrecord,andthepicturesofthegoods.

Willyoupleasecheckwithyourlogisticsandcountthegoodsagain?Aretherepossibilitiesofmis-counting,orsomeonemovedtheitemsseparatelyfromthisorderwithoutnoticinghim?

Bestregards,

****

3.客戶收到貨，說短缺,經(jīng)查，的確少發(fā)了怎么辦收到客戶的回復(fù)，提供的具體信息，

第一封郵件：

Dear{收件人},

Thanksalotforyouremail,andsharingthefindingsofyourlogisticstous.

Iwillimmediatelyinvestigateintothiswithourlogistics,andwillreplyyousoon.Itmaytakesometime,Iwouldverymuchappreciateyourkindpatience.

Bestregards,

****

4.調(diào)查結(jié)果出來，第2封郵件：

Dear{收件人},

Thanksforyourpatience.

國際貿(mào)易中,因?qū)Ψ绞д`造成己方損失,該如何用商務(wù)英語函電向?qū)Ψ剿髻r呢,這里列舉幾個(gè)關(guān)于索賠的商務(wù)英語函電范文,掌控索賠商務(wù)英語。

Iapologizefirstlyfortheinconveniencebroughtyou.Wehaveanewstaff;hehasmovedtheseitemstoanotherorderwithoutnoticingourwarehousemanager,thusmakeamistake.

WillitbeOKtosendyoutheseitemswithyourne*torder?Tomakeupyou,wewouldliketogiveyou20freeitemsasgifts.

Sorryagainfortheinconveniencebroughtyou.Wehavealreadytrainedthenewstaff,andmakesurethatthiswillnothappenagaininfuture.Bestregards,

****

5.客戶收到貨，說短缺，怎么辦？立刻發(fā)一封郵件詢問詳情

Dear{收件人},Thanksalotforyouremail,andsharingthefindingsofyourlogisticstous.

Iwillimmediatelyinvestigateintothiswithourlogistics.Toenablemetodoso,willyoupleasegivemeafewmoredetails?

1.Howmanytotalpalletsdoyoureceive?

2.Canyougivemeadetailedlistofalltheshortageitems,theirquantity,and

theirpalletnumber?

Iwouldverymuchappreciateyourkindhelp,itwillbemosthelpfulforourinvestigation.

Bestregards,

****

6.客戶說到貨，投訴說破損了，經(jīng)查的確是本公司的責(zé)任，怎么辦？

Dear{收件人},

Thanksalotforyourpicturesandinformation.Ihaveinvestigatedintothiswithourproductionmanager.TheEPSsheetsoundsnotthickenoughtogivestrong

國際貿(mào)易中,因?qū)Ψ绞д`造成己方損失,該如何用商務(wù)英語函電向?qū)Ψ剿髻r呢,這里列舉幾個(gè)關(guān)于索賠的商務(wù)英語函電范文,掌控索賠商務(wù)英語。

protectiontotheproducts.Wehavealreadyworkedouttheimprovementplan,thustomakesurethatthiswillnothappenagaininyourfutureorders.

Wesincerelyapologizefortheinconveniencebroughtyou.Andwewouldliketoreplacenewonesinyourne*torder.

Bestregards,

*****

7.客戶說到貨，投訴說破損了，怎么辦？先快速回封郵件問客戶要照片。Dear{收件人

},

Thanksalotforreportingthedamagetome.Iwillworkimmediatelywithourproductiondepartmenttoinvestigateintoit.

Meantime,willyoupleasetakeafewpicturesoftheouterbo*,andthedamagedproducts?Doestheoutsidebo*breakalso?Whatdoyouthinkmightcausethisdamage?

Bestregards,

****

國際貿(mào)易中,因?qū)Ψ绞д`造成己方損失,該如何用商務(wù)英語函電向?qū)Ψ剿髻r呢,這里列舉幾個(gè)關(guān)于索賠的商務(wù)英語函電范文,掌控索賠商務(wù)英語。

8.客戶投訴規(guī)格做錯(cuò)了，經(jīng)過檢查的確是工廠做錯(cuò)了，怎么辦？Dear{收件人},

ThanksalotforyouremailonJan.5th.

Ihaveinvestigatedintothisimmediatelywithourproductionmanager,andfoundthattheworkerhasforgottentochangetheblueprintafterthemodificationismadefromyourside.Wesincerelyapologizeforinconveniencebroughtyou.Fortheshippeditems,canyoustillworkonitwithadiscountedprice?Ifso,wearewillingtogiveyou30%discount.

Bestregards,

****

國際貿(mào)易中,因?qū)Ψ绞д`造成己方損失,該如何用商務(wù)英語函電向?qū)Ψ剿髻r呢,這里列舉幾個(gè)關(guān)于索賠的商務(wù)英語函電范文,掌控索賠商務(wù)英語。

1.自然產(chǎn)品，客戶收到貨，說顏色不能接受怎么辦Dear{收件人

},

Thankyouverymuchforyourfeedback.

Iimmediatelysendthepicturetoourproductionmanager,andweholdameetingonthis.Hetoldme,thetwocolourofthestoneareactuallysameslab,notfromtwoslab.Naturalstonehasinborncolourvariation,soitcannotbethesamelikeceramic,eachoneisthesame.Actuallythatisthemainreasonwhypeoplelovestone,notwoarethesame.

Meantime,itismorereasonabletoreplaceyouwhenthereisadefectiveorcrackinthestone.Whileforthenaturalveining,itishardforustoreplace.Actually,wecouldnotevenknowthatthene*tonewillnothaveth