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DIGITAL
&TRENDSOnline
Doctor
Consultations:market
data
&
analysisMarket
Insights
reportOctober2023Table
of
ContentsOverviewAppendixSummary567Product
OverviewAuthor2425MarketDefinitionKeyTakeawaysMarket
NumbersRevenue9121518192021AverageRevenue
per
UserUsersPenetration
rateCompanyProfilesStartupAnalysisDeepDives2MARKET
INSIGHTSThis
report
is
part
ofour
Market
Insights
productGainabetterunderstandingofmarketsacross190+
geographicalentities
–
onaglobal,
regional,country,
and/orstatelevel.
Accessourdatavia
webinterface,download(XLS,
PDF,PPT),or
reports.Benefitfromour48-hourcustomerservice
guarantee.?
10
sectors:
advertising&media,consumers,countries,digital
sector,finance,health,
industrialsector,mobility,andtechnology?
1,000+
markets,
e.g.,
FinTech,Food,or
Robotics?
KPIs,
e.g.,
revenue,marketshares,prices,andvolume?
Features:Compare
countries®ions,
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currencies,
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customize
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Usecases:
sales
planning,
investment
decision
support,resourceallocation,andportfolio
management10sectors190+geographicalentities1,000+markets400+reportsFind
out
more
on:https://www.Goto
Market
Insightscom/outlook/3CHAPTER
1OverviewThe
Online
Doctor
Consultations
market
is
a
fast
growing
marketOverview:
SummarySummaryTheOnlineDoctor
Consultationsmarket
is
experiencing
significantgrowth
duetotheincreasing
preference
for
convenient
and
accessible
healthcareservices.Local
special
circumstances:Onlinedoctor
consultationsaregainingpopularityincountries
with
limitedhealthcare
access
and
highcosts.
IntheUS,manypeople
turntoonlineconsultationsasamore
affordable
and
accessible
option.
Inruralareas,
onlineconsultationsprovide
avaluablesolution
forindividualswho
would
otherwisehaveto
travel
long
distancestosee
adoctor.Customer
preferences:Onlinedoctor
consultationsaregainingpopularityas
theyoffer
aconvenient
andflexible
way
toaccess
healthcare
services.
Patientscanreceive
medical
adviceandprescriptions
fromthecomfort
of
theirown
homes,
which
isappealing
to
busyindividualsand
those
inremote
areas.Underlying
macroeconomic
factors:Trendsinthemarket:Onlinedoctor
consultationsmarket
growth
isinfluenced
bymacroeconomicfactorssuchas
the
increasing
adoptionof
digitaltechnologies
and
internetpenetration
rates.
Asmore
people
gain
access
tosmartphones
andtheinternet,thepotential
customer
baseexpands.
Additionally,theCOVID-19
pandemichasaccelerated
theadoptionof
telemedicine
andonlinehealthcareservices.Telemedicine
platforms
areincreasingly
integrating
withexisting
healthcaresystems,
streamlining
communication
andinformation
sharingbetween
doctorsandpatients.Specialized
onlinedoctor
consultation
platforms
arealsogainingpopularity,catering
to
specific
medical
conditionsor
demographics
to
providemore
personalized
andtargeted
healthcareservices.5Sources:Market
Insights
2023Online
Doctor
Consultations
is
the
third
biggest
market
under
Digital
HealthmarketOverview:
Market
DefinitionMarket
definitionDefinition:business-to-consumer
(B2C)
revenues,
withbusiness-to-business
(B2B)
revenuesnotincluded.TheTelemedicine
industryencompasses
variousforms
of
remote
medicalservices,
withonline
doctor
consultationsor
teleconsultations
being
asignificantcomponent.
This
market
focuses
exclusively
on
remote
consultations
betweenpatientsanddoctors,
facilitatedthroughonline
channelssuchaswebsites
ormobile
apps.Itincludesbothpublic
andprivatemedical
institutionsthatoffer
thisservice.
Notably,online
appointmentscheduling,online
medical
records,
andonlineprescriptions
are
excluded
from
thissegment's
scope.
AdditionalInformation:Theuserfigures
provided
encompass
two
categories:
individualswho
haveutilizedonlinedoctor
consultation
services
within
thepast12
monthsandpotential
users
whoare
considering
adoptingthisapproachinthefuture.Therevenue
figurespresented
solely
pertain
topaid
consultationsconductedthroughawebsite
or
mobile
app.
Itisimportant
tonotethatthedataexclusively
reflects6Sources:Market
Insights
2023Online
Doctor
Consultations
accounted
for
13.95%
of
the
Digital
Health
marketrevenue
in
2023Overview:
Key
Takeaways
and
inscope
/outof
scopeKeyTakeawaysInscopeOutof
scopeRevenue
intheOnlineDoctor
Consultationsmarket
is
projected
toreachUS$23.75bn
in2023.Thismarket
includes:Thismarket
excludes:Revenue
is
expected
toshow
anannualgrowth
rate(CAGR2023-2028)
of
8.57%,resulting
inaprojected
market
volume
of
US$35.83bn
by2028.?Remote
consultations
withdoctorsconducted
viaawebsite
or
mobileapp?Onlineappointment
scheduling?Onlinemedical
records?OnlineprescriptionsUser
penetration
will
be1.45%
in2023
and
isexpected
tohit
1.63%
by2028.Theaverage
revenue
per
user(ARPU)isexpected
toamounttoUS$213.80.Inglobalcomparison,
most
revenue
will
begenerated
intheUnitedStates(US$4,768.00m
in2023).7Sources:Market
Insights
2023CHAPTER
2Market
NumbersOnline
Doctor
Consultations
revenues
are
estimated
to
increase
at
a
CAGR(1)
of20.9%
from2017
to
2028Market
Size:
Globalrevenue
forecast
inbillionUS$35.8333.6331.28+20.9%(1)23.7528.7426.2920.8020.0115.35202010.5220197.314.4620172018202120222023202420252026202720289Notes:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023Sources:With
revenue
of
US$
11.6
billion,
Asia
is
the
biggest
market
among
selectedregions
in
2023Market
Size:
Regional
Comparison
(1/2)revenue
forecast
inbillionUS$+11.3%(1)19.81+5.5%(1)11.622023+5.7%(1)9.006.875.924.49+12.6%(1)+4.6%(1)0.4720280.510.640.2620232028202320232028202820232028EuropeAfricaAmericasAsiaAustralia&Oceania10
Notes:Sources:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023With
revenue
of
US$
4.8
billion,
the
United
States
is
the
biggest
market
amongselected
countries
in
2023Market
Size:
Regional
Comparison
(2/2)revenue
forecast
inbillionUS$+4.8%(1)6.024.77+8.9%(1)+5.5%(1)+4.5%(1)+3.8%(1)1.240.940.810.810.820.720.650.682023202820232028202320282023202820232028United
StatesGermanyBrazilSouthKoreaCanada11
Notes:Sources:(1)
CAGR:
Compound
Annual
GrowthRateMarket
Insights
2023Online
Doctor
Consultations
average
revenue
per
user
is
estimated
to
increasefrom
2017
to
2028Market
Size:
Globalarpuforecast
inUS$300274.78262.64250.54237.7225020015010050225.18213.79204.15203.94189.31182.50179.30166.34020172018201920202021202220232024202520262027202812Sources:Market
Insights
2023Australia
&
Oceania
has
the
biggest
valuefor
Online
Doctor
Consultationsaverage
revenue
per
user
in
2028Market
Size:
Regional
Comparison
(1/2)arpuforecast
inUS$600554.05539.91525.44511.35496.17482.30314.74481.265004003002001000464.11423.71417.91407.92407.95383.61298.21373.48290.00363.18280.74352.45271.18341.21261.63330.57252.60321.02245.99171.23301.97224.48305.73235.53294.78225.21282.26205.52254.28167.41268.79251.56235.07147.1925.27136.12217.4432.992025129.59115.6717.78200.6131.27185.1929.6634.70202636.36202738.05202827.7928.53202220.98201823.072019201720202021Asia20232024AfricaEuropeAmericasAustralia&Oceania13Sources:Market
Insights
2023With
average
revenue
per
user
of
US$530.1,
the
United
States
is
the
biggestmarket
among
selected
countries
in
2023Market
Size:
Regional
Comparison
(2/2)arpuforecast
inUS$700626.11606.90427.73587.69411.66568.48395.926005004003002001000549.27380.47530.06366.02510.84368.67491.63371.02368.86368.71472.42344.75453.21333.96444.10434.00337.73414.78312.94388.59403.62379.99370.81376.89361.36363.68353.37353.20344.13390.20268.53339.13342.29394.94417.14332.32316.21326.25322.04306.20302.19331.65292.81280.67256.39244.26232.12219.98207.84195.71183.57171.43159.29201720182019202020212022202320242025202620272028BrazilSouthKoreaGermanyCanadaUnitedStates14Sources:Market
Insights
2023Online
Doctor
Consultations
users
are
estimated
to
increase
from
2017
to
2028Market
Size:
Globalusers
forecast
inmillion14012010080130.41128.05124.83120.90116.73111.08101.9998.0281.0757.656040.7620184026.822002017201920202021202220232024202520262027202815Sources:Market
Insights
2023Asia
has
the
biggest
number
of
Online
Doctor
Consultations
users
in
2028Market
Size:
Regional
Comparison
(1/2)users
forecast
inmillion8073.6972.6071.0668.6566.1470605040302010062.7457.5154.4419.1444.5816.4231.3919.2510.8219.6311.5518.9010.1517.798.7218.4616.5216.3013.865.359.5022.5723.1123.4519.8522.0922.081.1121.5420.781.069.9719.50
7.6814.597.042.3012.12
3.514.531.4112.258.840.496.921.005.960.331.131.151.160.660.871.001.09201720182019202020212022202320242025Asia202620272028Australia&OceaniaAfricaEuropeAmericas16Sources:Market
Insights
2023With
9.0
million
users,
the
United
States
is
the
biggest
market
among
selectedcountries
in
2023Market
Size:
Regional
Comparison
(2/2)users
forecast
inmillion9.599.619.481098765432109.379.223.688.993.498.723.018.613.197.826.031.734.252.123.823.964.122.462.051.811.701.952.091.962.121.911.851.721.932.031.942.074.531.231.921.971.832.011.551.481.741.141.093.040.862.001.911.961.962.031.480.840.761.120.600.442.042017201820192020Germany202120222023Canada20242025UnitedStates202620272028SouthKoreaBrazil17Sources:Market
Insights
2023Penetration
rate
for
Online
Doctor
Consultations
is
especial
high
in
Canada
butalso
in
NorwayPenetration
Rate:
Worldwide
ComparisonOnline
Doctor
Consultations
penetration
rate
percountryin2023
in%1.2.3.4.5.Canada0.050.050.050.040.04NorwaySwitzerlandItalyUnitedArabEmirateslowhigh
nodata18Sources:Market
Insights
2023Doctor
On
Demand
has
expanded
its
digital
health
solutions
into
the
corporatedomainCompany
Profiles:
Doctor
OnDemandDoctor
On
Demand
KeyFactsFunding:
US$
239
million
(2020)Founded:
2012Product:
Telemedicine
ServicesEmployees:
858
(2021)Doctor
OnDemand
isaSanFrancisco-based
video
telemedicine
company
thatprovides
virtual
careservices
to
patientsdirectly
or
through
partnershipswithinsurers
andemployers.
Ithasseveral
hundred
licensed
providers
thatusetheonlineandapp
network
toprovide
critical,primary,
chronic,preventive,
andbehavioral
treatment.
ConsultationsstartatUS$75
formedical
services
andUS$129
forteletherapy
services.
Theservice
canbeused
instantly
anddoesnotrequire
the
user
to
subscribe
to
aspecific
plan.Headquarters
:San
Francisco,CaliforniaAvailabilityof
Doctor
OnDemandDoctor
OnDemand’sDigital
StrategyDoctor
OnDemand
does
not
only
provide
one-to-one
consultationswith
patientsbut
hasalsoexpanded
itsdigitalhealthsolutions
to
thecorporate
domain.
Over
theyears,
ithassuccessfully
forged
partnerships
withmajor
companies
suchasWalmart
andoffered
remote
monitoring
andtelehealth
solutionstoover
amillionof
itsemployees.
InFebruary
2019,
the
company
alsolaunched
anew
digitalplatformcalled
Synapse,where
patientscanconsolidate
theirmedical
histories,clinical
records,
real-time
health
alerts,andmedical
device
information
viaAppleHealthKitandGoogle
Fit.19Sources:
Company
information,
Craft,Businesswire,
Mobihealth,
Pharmaphorum,
HIT
ConsultantRevolutionize
women's
and
family
healthcare
with
Maven
clinic's
virtual
platformStartup
Analysis:
Maven
ClinicOverviewAnalysisMaven
Clinicisavirtualhealthcare
provider
thatoffers
awide
rangeof
services
forwomen
andfamilies,
including
fertility,pregnancy,
postpartum,andpediatriccare.Maven's
services
areavailabletomembers
throughtheiremployers,
and
thecompany
hasover
15
million
members
inover
175
countries.
Maven's
mission
istomake
healthcare
work
forwomen
andfamilies.
Thecompany'sservices
aredesigned
to
beconvenient
andaccessible,
andMaven's
teamof
cliniciansprovidespersonalized,
patient-centered
care.
Maven
Clinicrepresents
oneof
the
telehealthunicorn
inthe
Digital
Healthspace
thatisvalued
at1.4
billion
US$.Is
theproductunique?Maven
Clinicprovides
comprehensive
healthcare
services
forwomen
andfamilies,includingfertility,pregnancy,postpartum,and
pediatriccare.
Itisalsoexpandingitsreach
tounderserved
populationsandadding
new
services
suchas
menopausecare,
gender-affirming
care,
and
mental
health
care.What
are
itsadvantages,
andcanithandle
possibleconstraints?Maven
Clinicisaleading
virtualhealthcare
provider
forwomen
and
families,offering
comprehensive
services
with
convenience
andaffordability.Maven
Cliniccanhandlepossible
constraintssuchas
longwait
times
and
lackofaccess
tospecialists
throughitsvirtualcare
platform.Virtual
healthcare
isanattractivealternative
to
traditional
healthcare
services.Thisisespecially
trueforwomen
andfamilies,
whooften
havedifficultyaccessing
affordableandconvenient
care.20Sources:
Company
Information;
CB
InsightsTelehealth
funding
cools
off
in
2022,
but
the
sector's
potential
remainsunchangedDeep
dives:
Fundinglandscapeof
the
Telehealth
marketFunding
bydigitalhealthcategories
inQ4’22
(billionUS$)Funding
valuedata
ofTelehealthinbillionUS$68717.50655181614121087006005004003002001000Health
IT1.10516475Telehealth1.0010.604557.50Mental
Health
TechDigitalTherapeuticsClinicalTrials
Tech0.506.006.0060.20420.10020182019202020212022Number
ofdealsFunding
value21Sources:
CB
InsightsIndia
leads
global
consumer
demand
foronline
doctor
consultations
fromselected
countries
in
2023Deep
dives:
AttitudesTowards
OnlineDoctor
Consultationin2023Usage
ofdigital
medicalservicesby
country10%18%13%34%38%24%27%27%33%29%25%44%42%38%38%6%50%3%20%21%25%7%4%3%45%5%33%U.S.26%IndiaSpainGermanyOnlinemedical
recordOnlineprescriptionsOnlineconsultationTelemonitoringOtherIhavenotused
anydigitalhealthservicesOnlineapp
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