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2015/11/10無錫旅游商貿(mào)高等職業(yè)技術(shù)學(xué)校俞靜Welcometoourclass!Whatisyourfirstimpression?QingdaoPriceyLargePrawnsIssueadishoflargeprawns一份大蝦markedas標(biāo)價為beovercharged被宰Unit4
LetterofComplaintReadingandWritingmuchtomyregretwiththeintentionofremovethedustinsuchasituationturnadeafeartolookintolookforwardtoWords&Expressionscomplaintassistantinsteadrequestembarrassmentawkwardagainst
Summarizing
ScanningSkimmingVocabulariescomplaintcomplainabout=make/placeacomplaintaboutshopassistantsalesman/salesgirlinsteadInstead,+sentenceShedidn'tanswermyquestion,instead,sheaskedmeanotherquestion.insteadof+word/phraseHissuccessreliesonhisluckinsteadofhisskill.requestn.accordingtosomeone’srequestv.requeststh./requestsb.todosth.embarrassmentadj.embarrassedawkwardtheawkwardmomentmuchtomyregret(beginningofaletter)dissatisfaction/disappointmentwiththeintentionof=intendtodo…removethedustremove=wipeupinsuchasituation=inthiscase=onthisoccasionturnadeafeartoturnablindeyetolookinto=makeasurveylookforwardtolookforwardtosth./doingsth.=expecttodosth.Completethesentenceswiththevocabularieswe’velearntinthewordslist.We’vereceivedtoomanylettersof__________thismonth.Inthis________,itisveryeasytogetscared.We______thatwecannotacceptphoneorders.Ourshop_________sellgoodsfromdoortodoor.Iwasembarrassedinthe_________moment.Weare_________________seeingyouthissummervacation.Themanagerisrequiredto________thematterandtakeaction.Itisimpoliteforasalesmanto_______________acustomer’srequest.Exercisescomplaintsituationregretassistants
Summarizing
ScanningSkimmingVocabulariesawkwardlookingforwardtolookintoturnadeafeartoQuestionsListentothetapecarefully,thenanswerthefollowingquestions.Whodidtheauthorcomplainabout?Whydidtheauthorwritethecomplaint?Whatdidtheauthorwanttheservicemanagertodo?
Summarizing
ScanningSkimmingVocabulariesDearSir/Madam,Muchtomyregret,Iamwritingtoplaceacomplaintagainstoneofyourshopassistants.Yesterdayataboutteno’clockinthemorning,myhusbandandI,andaladyfriendofoursfromtheUS,cametoyourshopwiththeintentionofbuyingsomesouvenirs.Ourfriendaskedoneofyourshopassistants,whosebadgenumberwas15ifIgotitright,toremovethedustfromsomebronzestatues,soshecouldhaveagoodlookatthem.Insuchasituation,itwastheassistant’sdutyeithertodowhatshewasrequestedtoortoexplainwhyshewasunabletocomply.Instead,sherudelyturnedadeafeartotherequestandwalkedawaymurmuringsomethingunpleasant.Greatwasourembarrassmentinsuchanawkwardsituation.Werequireyoulookintothismatterandhavetheshopassistantapologizetoourfriend.Lookingforwardtohearingfromyou.Readtheletterquickly,thenticktrueorfalse.T
orF1ZhuLiwenttotheshoptobuysomesouvenirs.2Theshopassistantdidn’tfollowthecustomer’srequest.3Theshopassistancewasdeaf.4Theshopassistantdidherdutyinapolitemanner.5Themanagerisrequiredtolayofftheshopassistant.TrueorFalseTFFFT
Summarizing
ScanningSkimmingVocabulariesreturnaddressaddressofthewritermailingaddressnameandaddressofthereceiverthesalutationthebodyofthelettercontentpartcomplimentaryclosesignature101RiverRoadNanjing210000(025)22233344March15,2012ServiceManagerBestSouvenirStore168CentreStreetNanjing210000DearSir/Madam,Muchtomyregret,Iamwritingtoplaceacomplaintagainstoneofyourshopassistants.Yesterdayataboutteno’clockinthemorning,myhusbandandI,andaladyfriendofoursfromtheUS,cametoyourshopwiththeintentionofbuyingsomesouvenirs.Ourfriendaskedoneofyourshopassistants,whosebadgenumberwas15ifIgotitright,toremovethedustfromsomebronzestatues,soshecouldhaveagoodlookatthem.Insuchasituation,itwastheassistant’sdutyeithertodowhatshewasrequestedtoortoexplainwhyshewasunabletocomply.Instead,sherudelyturnedadeafeartotherequestandwalkedawaymurmuringsomethingunpleasant.Greatwasourembarrassmentinsuchanawkwardsituation.Werequireyoulookintothismatterandhavetheshopassistantapologizetoourfriend.
Lookingforwardtohearingfromyou.Yoursfaithfully,ZhuLiStructureoftheContentPartbackgrounddescribethesituationproblemexplaincauseandeffectsolutionstatewhatyouwanttobedoneabouttheproblemclosingendwithawishtosolvetheproblem
Summarizing
ScanningSkimmingVocabulariesRetelltheContentoftheComplaintsolutionproblembackgroundyesterdaymorninghusband,friendbuysouvenirsshopassistantturnadeafearwalkawaylookintoapologizeAccordingtothevocabularygiven,pleaseretellthecontentoftheletter.
Summarizing
ScanningSkimmingVocabularies2024/8/6Commonusefulsentencepatternsfor
lettersofcomplaintBeginning
oftheletterIamwritingtocomplainabout/that…Iamwritingtoexpressmydissatisfactionwith…
disappointmentat…Muchtomyregret,Iamwritingto…I’m
notsatisfiedwith…Iwouldliketodrawyourattentionto…I’mhappythat/pleasedwith…,but…2024/8/6Commonusefulsentencepatterns
for
lettersofcomplaintEndoftheletterIrequireyoulookintothismatterand…Ihopethatyoucoulddosomethingto…Iwouldliketoseeasettlementoftheissuesoon.Iwouldverymuchappreciateitifyouwould…Iwouldbemostgratefulifyouwould…2024/8/6PracticeDearSir/Madam,_________________________________(我要寫信投訴)acamerawhichIboughtinyourshoplastmonth.Itooksomephotoswithit.ButwhenIgothomeandhadthefilmdeveloped,Ifoundnopicturesatall.______________________________(我對此很不滿意).Ihavealreadysentthecamerabacktoyoubypostandstronglyrequirethat______________________________________________
(盡快處理此事).Yourssincerely,XiaoMingIamwritingtocomplainaboutIamverydissatisfiedwithityoudealwiththismatterassoonaspossibleGroupActivityRequirementoftheactivity:Eachgroupconsistsof3-4studentsEachmemberfinishesonepartoftheletter.Thegroupleaderputsthemtogetherandcomestothefronttoreport.TopicOneBackgroundhappytoreceivetherefrigeratorontimesomethingwrongwiththerefrigerationfacilities.Problemfoodstoredintherefrigeratorturnedbadquicklytemperaturearound15℃,standardis0℃-9℃SolutionsendrepairmantofixreplaceanewoneTopicTwoBackgroundliveinafamoushotel,Room5012yesterdayair-conditionercannotbeturneddownorturnedoffProblemrequestfrontdesktosendsomeonetorepairitnoonecamefeelverycoldthewholenightSolutionlookintothemattergiveasatisfyingreplyTopicThreeBackgroundtakeacoachfromDukoutoLijiangthecoachhadmechanicalproblemsProblemthedriverneversolvetheproblemtheywereforcedtoliveinanoldanddirtymoteltoolatetogotosleepSolutionlookintothemattergiveasatisfyingreplyHomeworkReviewthewordsandexpressionslearntinclass.WritealetterofcomplaintaboutQingdaoPricyPrawnsIssue101RiverRoadNanjing210000(025)22233344March15,2012ServiceManagerBestSouvenirStore168CentreStreetNanjing210000DearSir/Madam,Muchtomyregret,Iamwritingtoplaceacomplaintagainstoneofyourshopassistants.Yesterdayataboutteno’clockinthemorning,myhusbandandI,andaladyfriendofoursfromtheUS,cametoyourshopwiththeintentionofbuyingsomesouvenirs.Ourfriendaskedoneofyourshopassistants,whosebadgenumberwas15ifIgotitright,toremovethedustfromsomebronzestatues,soshecouldhaveagoodlookatthem.Insuchasituation,itwastheassistant’sdutyeithertodowhatshewasrequestedtoortoexplainwhyshewasunabletocomply.Instead,sherudelyturnedadeafeartotherequestandwalkedawaymurmuringsomethingunpleasant.Greatwasourembarrassmentinsuchanawkwardsituation.Werequireyoulookintothisthismatterandhavetheshopassistantapologizetoourfriend.Lookingforwardtohearingfromyou.Yoursfaithfully,ZhuLiDearManager,Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.Afterweuseditforseveraldays,wefoundthatfoodstoredintherefrigeratorturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15degree,farhigherthanthestandardtemperaturerangefrom0degreeto9degree.Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetheryoucansendtherepairmantofixitassoonaspossibleorsendmeanewoneofthesamemodelinaweek.
ThanksforyourconsiderationandI’mlookingforwardtoyourreply.Yoursfaithfully,XXXDearSir/Madam,I’mwritingtocomplainaboutyourhotel.IhadaterriblestayinRoom5012ofyourhotelyesterday.Theair-conditionerinmyroomcouldnotbeturneddownorswitchedoff.WhenIaskedthefrontdesktodosomethingboutit,theylaughedandtoldmeitwasbetterthanbeinghot.Italkedtoyourdutymanagerandshetoldmeshewouldsendsomeonetomyroomimmediately,butnoonecame.Asaresult,IwasverycoldeverytimeIwasintheroom.Ipaidalotformystayinyourhotelandexpectedmuchbetterservicefromsuchawell-knownhotel.Irequireyoulookintothismatterandgivemeasatisfyingreply.Yoursfaithfully,XXXDearSir,Iamwritingtoyouaboutamostunhappyexperience.Yesterday,wetookacoachofyourcompanyfromDukoutoLijiang.Butitstoppedinthemiddleformechanicalproblems.Thedriverandtheticketsellercouldneithersolvedtheproblembythemselvesnorseekedhelpfromothers.Waiteduntilmid-night,wewerearrangedtoliveinaveryoldanddirtymotel,evenwehadtopayfo
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