中專英語3(基礎(chǔ)模塊).unit4

Unit4I’llhavetohavemymatchreplaced.Words&expressions:alarmv.警告，報(bào)警disappointv.失望guaranteen.擔(dān)保，保證inconveniencen.不便incorrectlyadv.不適當(dāng)?shù)劐e(cuò)誤地qualityn.質(zhì)量refundn.退還replacev.替換appointv.指定，命定，約定guardv.守衛(wèi)，保衛(wèi)convenientadj.方便的，便利的conveniencen.便利，方便correctadj.正確的，合適的quantityn.量，數(shù)量，總量re-前綴再次，重新fundn.資金placev.放置1.Discussandlist.Whenthereissomequalityproblem.Whenpeoplegetsthewrongcommodity.Whenpeoplearenotsatisfiedwiththeservice.Whentheclerkisnotpolite.whenthegoodsisdelayed.2.Lookandmatch.1)2)3)4)cabd3.Listenandanswer.Whydoesthecustomerwanttoreturntheshirt?Whatdoesthecustomersaytocomplain?Becausetheshirtisofthewrongsize.I’dliketohavethisshirtreplaced.4.Listenandcomplete.Timwenttotheshopto

.havehiswatchreplaced.5.Listenandtick.NameoftheCustomerTimItem□watch□alarmProblem□somethingwrongwiththealarm□somethingwrongwiththebeltofthewatch□other:______________TimeofPurchase□thisweek□lastweek□other:_________Solution□replace□refund□other:_________CustomerSignature______________TimTim:Mom:Tim:I’vegottogonow.I’llhavetogototheshopbeforework.What’sthematter?I’llhavetohavemywatchreplacedbecausethereissomethingwrongwiththealarm.6.Listenandunderline.Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Goodmorning!HowcanIhelpyou,sir?Iboughtthiswatchinyourshopbutitdoesn’tworkverywell.Whatistheproblem?Thealarmdoesn’tworkandwhenItookoffthewatchyesterday,Ifounditleftagreenmarkonmywrist.Didyouwearthewatchintheshower,sir?No.Itookitoffbeforetakingtheshower.Whendidyoubuythiswatch?Iboughtitoneweekagoandit’sstillunderguarantee.I’mverydisappointedatitsquality.I’msosorryfortheinconveniencewehavecausedyou.Wouldyoulikearefund?No,I’dratherhavethewatchreplacedplease.Noproblem,sir.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?We’llgetthiswatchexchangedforyouinnotime.Thankyou.Grammarfocus原因狀語從句原因狀語從句用以表示導(dǎo)致主語中的動(dòng)作或事情發(fā)生的原因，通常because,

since,

as,

for引導(dǎo)。回答由why提出的問題時(shí)，或說明人所不知的原因時(shí)用because，表示直接原因，語氣最強(qiáng)。（because引導(dǎo)的原因狀語從句多放在主句之后）as和since語氣較弱，一般用來表示明顯的原因。（由as和since引導(dǎo)的原因狀語從居多在句首）

e.g.——Why

aren’t

going

there?——Because

I

don’t

want

to.

As

he

has

no

car,

he

can’t

get

there

easily.

Since

we

have

no

money,

we

can’t

buy

it.

for表示所說的理由是一種補(bǔ)充說明,for引導(dǎo)的從句一般不放在句子的開頭。

e.g.I

decided

to

stop

and

have

lunch,

for

I

was

feeling

quite

hungry.目的狀語從句目的狀語從句用于表達(dá)做某事的目的，通常由so

that,

in

order

that（為了，以便）引導(dǎo)。

e.g.We

started

early

so

that

we

could

catch

the

first

train.We

used

the

computer

in

order

that

we

might

save

time.15.Underlineandgroup.WordsorPhrasesforPurposeWordsorPhrasesforReasonSothat?Totellyoubecausesincefor16.Readandcombine.1）2）3）4）Asitwasveryhotlastnight,everybodystayedunderthetree.Theboycouldn’tdrawmoneyfromtheATMbecauseheforgotthepin.Sinceheoftendelayshiswork,nobodywantstobehispartner.Theyallpassedtheexamsothattheywouldgetthecertificate.17.Lookandcomplete.Davidwenttothebookstoretoday_____________________________________.HeaskedthestafftoexchangetheMP4playerforhim____________________________________________________.Thestuffaskedhimtoshowhisreceipt__________________________________.ThensheaskedDavidtowaitforamoment______________________________________________________.Davidwasveryhappyandgavethankstothestaff________________________________.becausehehadtochangehisMP4playerbecausetheoneheboughtyesterdaydidn’tworkverywellsothatshecouldmakearecordforshehadtogototheSecondfloortogethimanewonesincethestaffgavehimalotofhelpAssemblyline生產(chǎn)線，流水線Contract合同Patience耐心Produce生產(chǎn)10.Readandchoose.Whatistheletterfor?Makingacomplaint.Discussingaprojectwithabusinesspartner.Expressinggratitude.Dealingwithcustomer’scomplaint.11.Readandcomplete.ProblemReasonSolutiondelayofproductionincorrectlyproducedleafletsTheassemblylineofthecompanybrokendown.Therewasacommunicationproblem.TheythoughtMrSmithwantedblackandWhiteleaflets.PayforMrSmith’sloss.Taketheincorrectleafletsbackandproducethefullcolorleafletsimmediately.ReducethepriceforMrSmithby10%.12.Read

anddiscuss.Wewereverydisappointedtoseetheleafletsyouproducedforourcompany.WeexpectedtogettheleafletsonAugust10,butyousentthemtousonAugust16.Thecoloroftheleafletsisnotasbeautifulasweagreedinthecontract.Weexpectedfullcolorleaflets,butinstead,wefoundblackandwhitephotosintheleaflets.Thedelayof6dayshascausedusabigloss.TTFTT13.Readandanswer.Whathadhappenedtothecamerasbythetimetheyreachedthecustomers?Ifyouwerethemanager,wouldyouagreetogiveadiscounttothecustomers?Whyorwhynot?Ifyouwerethemanager,whatwouldyoudotoavoidsuchinconveniencetocustomersinthefuture?The5cameraswerebadlydamaged.Yes,becausethedamagebroughtinconveniencetothecustomers.Wemaysetupsomeregulationstoavoidsimilarproblems.14.Readandcomplete.BBBridgeLtd.132RiversideRoadLondon,EnglandDearMrThomas,IamverysorrytolearnfromyourletterofAugust15thatthecamerasyouorderedonJuly13weredamagedduringshipping.__________,Iexpressmyapologyfortheinconveniencewecausedyou.________,_____________________________asyouasked.We___________,____________________________toavoidfutureinconveniencetocustomers.Weregretyourneedtowritetous,andweguaranteethesafedeliveryofyourordersinfuture.

Yours,JohnBarrettFirstofallSecondlyweagreetogiveyoua10%discountWhat’smorehavesetupsomeregulations

18.Vocabularypractice

TFTFTT19.Discussandwrite.e.g.takeashower洗澡，沖涼

leaveamark留下痕跡

reducetheprice降價(jià)

signacontract簽合約

workoutasolution找到解決方案

askforarefund要求退款

makeacomplaint投訴，抱怨20.Readandcomplete.John:MrGreen:John:MrGreen:John:MrGreen:John:MrGreen:John:MrGreen:Hello.ThisisJohnspeaking.I’dliketotalktoMrGreen.ThisisGreenspeaking.WhatcanIdoforyou?I’mafraidIhavetosayweare___________________theproductsyousenttousyesterday.Whatistheproblem?Theproductsare____________________.Weordered100pinkT-shirtsthistime,butyousentus150redones.I’mterriblysorry.Ithinktheremustbea______________________.We’lltakethembackand___________thepaymentforyou.Somecustomershavecancelledtheirorderbecauseofthedelayoftheproduct.I’msorryforthatandaccordingtothecontractwe’ll_______________.That’sfine.I’dliketoknowwhenIcangettheT-shirts.Youcan______________