疫情防控消毒消殺服務(wù)投標(biāo)方案(技術(shù)標(biāo))

疫情防控消毒消殺服務(wù)投標(biāo)方案

目錄

第一章項(xiàng)目背景及需求分析..........................................17

第一節(jié)項(xiàng)目背景分析.........................................................17

一、作用.........................................................................17

二、方式.........................................................................18

三、意義.........................................................................19

四、現(xiàn)狀.........................................................................19

第二節(jié)消毒消殺需求分析.................................................20

一、綜合服務(wù)點(diǎn)（隔離點(diǎn)）........................................21

二、房間消殺.................................................................21

三、人員轉(zhuǎn)運(yùn)車輛.........................................................21

四、動(dòng)車站出站口.........................................................22

五、大規(guī)模核酸檢測(cè)點(diǎn)................................................22

六、大型會(huì)議.................................................................22

第二章項(xiàng)目整體服務(wù)設(shè)想..............................................24

第一節(jié)疫情常態(tài)化消殺計(jì)劃.............................................24

一、消毒原則.................................................................24

二、個(gè)人防護(hù)要求.........................................................24

三、消毒內(nèi)容.................................................................25

四、注意事項(xiàng).................................................................25

五、相關(guān)要求.................................................................25

第二節(jié)疫情防控期間消殺服務(wù)規(guī)范................................26

一、消殺原則.................................................................26

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二、消殺范圍.................................................................27

三、消殺“七”不.........................................................27

四、方式方法.................................................................27

第三節(jié)疫情防控期間消毒消殺服務(wù)標(biāo)準(zhǔn)........................28

一、消毒計(jì)劃.................................................................29

二、消毒措施.................................................................29

三、消毒裝備.................................................................33

四、消毒手段.................................................................33

五、注意事項(xiàng).................................................................37

第四節(jié)疫情消毒技術(shù)方案.................................................38

一、清潔消毒.................................................................38

二、消毒劑及配制使用................................................39

三、方法選擇.................................................................40

四、消毒方法.................................................................40

五、低溫消毒.................................................................45

六、注意事項(xiàng).................................................................45

第五節(jié)無(wú)人機(jī)消殺方案.....................................................46

一、消毒劑類型.............................................................46

二、消毒液噴灑要求.....................................................46

三、設(shè)備檢查及飛手資質(zhì)............................................47

四、作業(yè)人員防護(hù)措施................................................48

五、消毒液配制.............................................................49

六、消毒液注意事項(xiàng).....................................................49

七、人員安全注意事項(xiàng)................................................50

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八、作業(yè)及設(shè)備安全注意事項(xiàng)....................................50

九、作業(yè)完畢注意事項(xiàng)................................................51

第六節(jié)終末消毒指南.........................................................52

一、消毒程序.................................................................52

二、消毒方法.................................................................53

三、消毒裝備.................................................................54

四、消毒措施.................................................................54

第七節(jié)不同場(chǎng)所防疫消毒.................................................58

一、辦公場(chǎng)所.................................................................58

二、普通教室.................................................................60

三、實(shí)驗(yàn)室.....................................................................61

四、網(wǎng)吧網(wǎng)咖.................................................................62

五、培訓(xùn)機(jī)構(gòu).................................................................63

六、畫室藝術(shù)館.............................................................64

七、圖書館.....................................................................65

八、電梯.........................................................................66

九、餐飲場(chǎng)所.................................................................67

十、浴室養(yǎng)生館.............................................................68

十一、公共衛(wèi)生間.........................................................69

十二、垃圾處理.............................................................70

第三章項(xiàng)目負(fù)責(zé)組織機(jī)構(gòu)..............................................74

第一節(jié)服務(wù)組織架構(gòu).........................................................74

一、組織架構(gòu)圖.............................................................74

二、部門職責(zé).................................................................74

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第二節(jié)人員配備及崗位職責(zé).............................................79

一、配備原則.................................................................79

二、人員配置.................................................................79

三、崗位職責(zé).................................................................81

第四章人員培訓(xùn)方案.....................................................87

第一節(jié)新員工培訓(xùn)方案.....................................................87

一、培訓(xùn)重要性.............................................................87

二、培訓(xùn)細(xì)則.................................................................87

三、培訓(xùn)安排.................................................................88

第二節(jié)員工心態(tài)培訓(xùn).........................................................90

一、心態(tài)培訓(xùn)意義.........................................................90

二、培訓(xùn)內(nèi)容.................................................................90

第三節(jié)新冠肺炎消殺培訓(xùn).................................................92

一、培訓(xùn)目的.................................................................92

二、培訓(xùn)方法.................................................................92

三、培訓(xùn)方式.................................................................92

四、培訓(xùn)內(nèi)容.................................................................93

五、消殺技術(shù)培訓(xùn).........................................................94

五、考核方法.................................................................95

第四節(jié)疫情防控消毒技術(shù)指南.........................................96

一、范圍.........................................................................96

二、規(guī)范性引用文件.....................................................96

三、術(shù)語(yǔ)和定義.............................................................97

四、消毒對(duì)象.................................................................97

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·五、消毒方法................................................................98

第五節(jié)培訓(xùn)考核方案.......................................................101

一、培訓(xùn)機(jī)構(gòu)...............................................................101

二、考核標(biāo)準(zhǔn)...............................................................102

三、考核辦法...............................................................102

第五章項(xiàng)目考核方案...................................................104

第一節(jié)環(huán)境消殺工作考核..............................................104

一、消殺標(biāo)準(zhǔn)...............................................................104

二、考核方式...............................................................118

第二節(jié)管理人員考核辦法..............................................118

一、指導(dǎo)思想...............................................................119

二、考核原則...............................................................119

三、考核范圍...............................................................119

四、考核依據(jù)...............................................................119

五、考核內(nèi)容及標(biāo)準(zhǔn)..................................................120

六、考核體系構(gòu)成......................................................120

七、考核程序...............................................................121

第六章擬投入的物資裝備............................................123

第一節(jié)消毒消殺裝備投入..............................................123

一、防疫物品...............................................................123

二、消毒產(chǎn)品...............................................................123

三、衛(wèi)生殺蟲滅鼠產(chǎn)品..............................................124

四、消毒器械...............................................................125

五、交通工具...............................................................125

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第二節(jié)裝備使用后的消毒措施......................................126

一、消毒目的...............................................................126

二、消毒范圍...............................................................126

三、消毒方案...............................................................126

四、消毒后保潔..........................................................128

第三節(jié)裝備的管理與使用..............................................128

一、管理定義...............................................................128

二、管理內(nèi)容...............................................................128

三、人員職責(zé)...............................................................130

四、管理措施...............................................................131

五、具體要求...............................................................132

第四節(jié)物料的領(lǐng)用管理...................................................133

一、總則.......................................................................133

二、細(xì)則.......................................................................133

第五節(jié)消毒劑與消毒器械使用指南..............................134

一、使用方法...............................................................134

二、配制方法...............................................................140

三、消毒器械及應(yīng)用場(chǎng)景..........................................141

四、方式及應(yīng)用場(chǎng)景..................................................143

第七章項(xiàng)目實(shí)施方案...................................................145

第一節(jié)確診病例發(fā)生地消殺..........................................145

一、目的.......................................................................145

二、適用范圍...............................................................145

三、職責(zé).......................................................................145

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四、消殺流程...............................................................145

五、消殺要求...............................................................146

六、檢查方法...............................................................147

第二節(jié)隔離點(diǎn)的消毒消殺措施......................................148

一、消毒原則...............................................................148

二、清潔區(qū)...................................................................149

三、污染區(qū)...................................................................150

第三節(jié)人員轉(zhuǎn)運(yùn)車的消毒措施......................................152

一、終末消毒...............................................................152

二、預(yù)防性消毒..........................................................154

三、注意事項(xiàng)...............................................................155

四、車輛消毒...............................................................155

五、消殺流程圖..........................................................157

第四節(jié)車站出口環(huán)境消殺措施......................................158

一、病例消殺...............................................................158

二、密切消殺...............................................................159

三、消殺細(xì)則...............................................................159

第五節(jié)臨時(shí)核酸點(diǎn)的消殺措施......................................163

一、人員配置與防護(hù)..................................................164

二、消殺要求...............................................................165

三、室內(nèi)空氣消殺......................................................165

四、注意事項(xiàng)...............................................................166

第六節(jié)大型會(huì)議消毒消殺措施......................................167

—、準(zhǔn)備工作..............................................................167

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二、開窗通風(fēng)...............................................................168

三、清潔桌面...............................................................168

四、清潔座椅...............................................................168

五、設(shè)備設(shè)施...............................................................169

六、清潔茶水柜..........................................................169

七、地面消殺...............................................................169

八、消殺手段...............................................................170

九、離開前關(guān)窗..........................................................170

第七節(jié)房間室內(nèi)消殺措施..............................................171

一、消毒方法...............................................................171

二、消毒劑注意事項(xiàng)..................................................172

第八節(jié)醫(yī)院終末消毒措施..............................................172

一、終末消毒...............................................................172

二、消毒流程...............................................................174

第八章服務(wù)質(zhì)量保障...................................................176

第一節(jié)消殺服務(wù)控制體系..............................................176

一、目標(biāo).......................................................................176

二、藥劑保障...............................................................176

三、設(shè)備保障...............................................................176

四、人員培訓(xùn)...............................................................176

五、安全保障...............................................................176

六、勞動(dòng)保障措施......................................................177

第二節(jié)服務(wù)質(zhì)量保障措施..............................................177

一、人員保障...............................................................177

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二、設(shè)備保障...............................................................178

三、機(jī)制保障...............................................................179

第三節(jié)合同履約的承諾...................................................183

一、履行原則...............................................................183

二、履約細(xì)則...............................................................183

三、重大變動(dòng)時(shí)確認(rèn)..................................................184

第四節(jié)消殺服務(wù)質(zhì)量控制..............................................184

一、目的.......................................................................185

二、范圍.......................................................................185

三、過程控制...............................................................185

四、注意事項(xiàng)...............................................................191

五、藥品管理...............................................................192

六、效果評(píng)估...............................................................192

第九章常態(tài)化消毒消殺措施........................................193

第一節(jié)公共廁所消殺措施..............................................193

一、消毒形式...............................................................193

二、實(shí)施原則...............................................................193

三、常用消毒劑..........................................................194

四、預(yù)防性消毒..........................................................194

五、隨時(shí)消毒...............................................................195

第二節(jié)旅游景點(diǎn)消殺措施..............................................196

一、消殺人員防控......................................................196

二、消殺范圍...............................................................197

三、消殺工作要求......................................................198

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第三節(jié)醫(yī)院消殺措施.......................................................201

一、環(huán)境清潔與消殺..................................................201

二、織物清潔與消殺..................................................204

三、室內(nèi)空氣清潔與消殺..........................................206

四、診療器械清洗與消殺..........................................208

五、醫(yī)療廢物管理......................................................210

第四節(jié)公園消殺措施.......................................................212

一、統(tǒng)籌兼顧...............................................................213

二、消殺方式...............................................................213

三、消殺頻次...............................................................213

四、消殺要點(diǎn)...............................................................214

第五節(jié)寫字樓消殺措施...................................................214

一、適用范圍...............................................................215

二、消殺原則...............................................................215

三、消殺劑的選擇......................................................215

四、消殺操作流程......................................................216

五、技術(shù)規(guī)范...............................................................217

六、消殺配置及方法..................................................220

第六節(jié)環(huán)境消毒工作方案..............................................220

一、消毒原則...............................................................220

二、消毒工作內(nèi)容......................................................221

三、注意事項(xiàng)...............................................................225

第十章疫情緊急消殺措施............................................226

第一節(jié)疫情突發(fā)消殺措施..............................................226

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一、應(yīng)對(duì)措施...............................................................226

二、消毒劑使用..........................................................227

三、注意事項(xiàng)...............................................................229

第二節(jié)確診病例終末消殺..............................................229

一、準(zhǔn)備工作...............................................................229

二、消殺原則...............................................................230

三、消殺場(chǎng)所與對(duì)象..................................................231

四、消殺方法...............................................................232

五、手部衛(wèi)生...............................................................236

六、效果評(píng)價(jià)方法......................................................237

七、注意事項(xiàng)...............................................................237

第三節(jié)疫情突發(fā)應(yīng)急反應(yīng)..............................................238

一、消殺次序...............................................................238

二、消殺內(nèi)容...............................................................238

三、注意事項(xiàng)...............................................................239

四、陽(yáng)性病例終末消毒..............................................240

五、消殺人員防護(hù)......................................................241

第四節(jié)消殺作業(yè)安全防護(hù)..............................................241

一、安全原則...............................................................241

二、個(gè)人防護(hù)...............................................................244

三、防護(hù)措施...............................................................246

第十一章服務(wù)投訴處理方案........................................250

第一節(jié)客戶投訴處理辦法..............................................250

一、目的.......................................................................250

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二、處理原則...............................................................250

三、處理流程...............................................................250

四、分析原因...............................................................251

五、確定處理部門......................................................252

六、提出處理方案......................................................252

七、方案實(shí)施...............................................................253

八、收集反饋信息......................................................254

九、總結(jié)改進(jìn)...............................................................254

第二節(jié)投訴處理提升方案..............................................255

一、理解委托方的投訴..............................................255

二、了解委托方的訴求..............................................255

三、處理的程序和技巧..............................................256

第三節(jié)投訴處理機(jī)制.......................................................257

一、投訴定義...............................................................257

二、處理原則...............................................................257

三、投訴類型...............................................................257

四、期限要求...............................................................258

五、投訴流程...............................................................258

六、投訴方式...............................................................259

七、分析和改進(jìn)..........................................................259

八、結(jié)果歸檔...............................................................259

第十二章項(xiàng)目管理制度...............................................261

第一節(jié)制度的建立...........................................................261

一、建立原則...............................................................261

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二、制度建立...............................................................261

第二節(jié)疫情消殺管理制度..............................................263

一、個(gè)人防護(hù)...............................................................263

二、口罩使用指引......................................................264

三、保持衛(wèi)生...............................................................265

四、健康打卡與報(bào)告..................................................266

第三節(jié)消殺人員操作制度..............................................266

一、目的.......................................................................266

二、適用范圍...............................................................266

三、人員操作要求......................................................266

四、控制標(biāo)準(zhǔn)...............................................................267

第四節(jié)疫情防控消殺制度..............................................269

一、日常防控...............................................................269

二、殺菌消毒...............................................................270

三、終末消毒...............................................................271

四、常見消毒劑使用..................................................272

五、注意事項(xiàng)...............................................................272

第五節(jié)環(huán)境衛(wèi)生消殺制度..............................................272

一、防疫制度...............................................................272

二、重點(diǎn)場(chǎng)所消殺......................................................273

第六節(jié)消殺藥劑使用制度..............................................275

一、目的.......................................................................276

二、適用范圍...............................................................276

三、工作職責(zé)...............................................................276

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四、基本內(nèi)容...............................................................276

五、環(huán)境因素控制......................................................277

第七節(jié)封閉式場(chǎng)所消殺規(guī)范..........................................277

一、范圍.......................................................................278

二、規(guī)范性文件..........................................................278

三、術(shù)語(yǔ)及定義..........................................................279

四、原則和方法..........................................................282

五、清潔消殺人員......................................................287

六、服務(wù)機(jī)構(gòu)...............................................................289

七、工作程序...............................................................291

八、檢測(cè)和驗(yàn)收..........................................................294

第八節(jié)公共交通消殺規(guī)范..............................................299

一、范圍.......................................................................299

二、消毒對(duì)象...............................................................299

三、消毒方法...............................................................299

四、人員要求...............................................................307

第十三章消殺服務(wù)應(yīng)急預(yù)案........................................309

第一節(jié)應(yīng)急預(yù)案總則.......................................................309

一、目的.......................................................................309

二、范圍.......................................................................309

三、預(yù)案體系...............................................................309

四、工作原則...............................................................310

第二節(jié)應(yīng)急組織架構(gòu).......................................................311

一、組織架構(gòu)及職責(zé)..................................................311

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二、預(yù)警及報(bào)告..........................................................313

三、應(yīng)急響應(yīng)...............................................................314

四、應(yīng)急預(yù)案管理......................................................317

第三節(jié)消毒消殺應(yīng)急演練..............................................319

一、目的.......................................................................319

二、成立領(lǐng)導(dǎo)小組......................................................319

三、參加人員...............................................................319

四、演練內(nèi)容...............................................................320

五、疫點(diǎn)消殺演練......................................................320

六、演練總結(jié)...............................................................320

第四節(jié)消殺藥劑中毒應(yīng)急預(yù)案......................................321

一、目的.......................................................................321

二、適用范圍...............................................................321

三、方法與控制..........................................................321

第五節(jié)高溫防中暑應(yīng)急預(yù)案..........................................323

一、目的.......................................................................323

二、范圍及特征..........................................................324

三、應(yīng)急組織...............................................................324

四、事先控制...............................................................325

五、應(yīng)急處置...............................................................326

第六節(jié)環(huán)境消殺應(yīng)急預(yù)案..............................................327

一、組織領(lǐng)導(dǎo)...............................................................327

二、工作職責(zé).............