酒店禮貌英語(yǔ)-接待處禮貌服務(wù)英語(yǔ)

COURTESYENGLISHFOR1Pleasefillintheregistration2Justamoment3Doyouhaveareservationwithus,4Howwouldyouliketopayyour5Howdoyouspellthat,6Ihaveareservationwithyou.7MayIprintdownyourcard,8、早上好***先生（女士，有一位先生（女士）Goodmorning/afternoon/evening,Mr/Mrs….ThereisaMr/Mrs…inthelobbywhowantstospeaktoyou.Justamoment,please.9I’msorry,butnobodyisansweringtheWouldyousignhere,please?Howlongwillyoubestayinghere?MayIseeyourHere’stheroomkeyYourroomnumberis***.14DavidMayIspeaktoDavid,15CouldIleaveamessageforWehopeyouenjoyedyourstaywithus.MayIhelpyou?18MayIhaveyourroomnumber,19、歡迎光臨我們酒店Welcometoour20WhatkindsofroomwouldyouSeparatebillsoroneforall?WherecanIsendafax?COURTESYENGLISHFOR1Howmanypiecesofbaggagedoyou2I’llshowyoutotheFrontDesk.Thisway,3I’llshowyoutoyour4IsthereanythingvaluableorbreakableinyourAfteryou.,sir/madam.MayIputyourbagshere?7Watchyourstep,please.Couldyoupickupmybaggage,Thisisyourclaimtag,sir.10Justamoment,please.I’llbringaIsthisyourbaggage?IsthisallyourGoingupsirgoingdownNextcar,please.15YourbagsmaybepickedupfromtheBellCaptain’s16CouldyoucomedowntotheBellCaptain’sDeskwithyourclaimtagtopickupyourbags,17I’dliketoleavethiswithMayIhaveyourtagplease?19CouldyoucheckthateverythingisMayIhelpyouwithyourbags,sir?21Howmanybagsdoyouhavein22It’sslippery,pleasemindyour23Pleasemindyour24PleaseshowthiscardtothedriverwhenyoureturntotheCOURTESYENGLISHFORHOTELGoodmorning/afternoon/eveningSuncityHotelMayIhelpyou?2Onemomentplease,I’llconnectyoutoMr.3SorrytohavekeptyouwaitingsoThelineisbusy.WouldyouliketoholdthelineorleaveaHoldthelineplease.6MayIknowwhois7I’msorry,Ibegyour8What’shisroomnumber9Wouldyouliketoleavehima10DoyouknowhisroomWaitaminute,please.I’lltransferyourcalltotheInformation.Youshouldchecktheroomnumberfirst.12Sorry,Ican’thearyou.Couldyouspeakalittle13Sorry,Ican’tfollowyou.Couldyouspeak14WhattimedoyouwishtowakeNo,wedon’t.Don’tworry.16Doyouwantacollectcallorapaid17I’msorry,butnobodyisansweringthephone.I’msorry,butaccordingtohotelpolicywearenotpermittedtogiveoutguest’sroom9ForanIDDcalldial9foranoutsideline.Followby00,thenthecountrycode,citycodeandthetelephonenumber.20I’dliketospeakwithMr.21Couldyourepeatthat,您好 請(qǐng)當(dāng)心很高興見(jiàn)到您 請(qǐng)別遺忘您的東西歡迎到我們酒店 再見(jiàn)愿您在我們酒店住得愉快 明天見(jiàn)希望您在我們酒店過(guò)得愉快 晚安祝您過(guò)得愉快 再見(jiàn)，謝謝您光臨祝賀您 再見(jiàn)，希望再見(jiàn)到您祝您成功 再見(jiàn)，祝您一路平安謝謝您 再見(jiàn)，祝您旅途愉快非常感謝 這是您的行李嗎感謝您的忠告 我來(lái)幫您拿，好嗎謝謝，您太客氣啦 客房服務(wù)員，我可以進(jìn)來(lái)嗎不用謝 我希望沒(méi)有打擾您這是我們應(yīng)該做的 請(qǐng)問(wèn)什么時(shí)候方便為您清理房間非常高興為您服務(wù) 等一會(huì)，先生（夫人，我馬上進(jìn)來(lái)樂(lè)意為您效勞 我叫人來(lái)幫您看一下感謝您在我們酒店下榻 您對(duì)我們的服務(wù)有什么意見(jiàn)很抱歉 謝謝您給我們提的意見(jiàn)對(duì)不起，又讓您久等了 謝謝您給我們提的建議很抱歉，是我們做得不好 謝謝您的贊揚(yáng)對(duì)不起，打擾您了 謝謝您