酒店職業(yè)英語考前培訓(xùn)(1).ppt

1、Foshan Polytechnic Rosemary Teng,Hospitality English Test Training 1,Rosemary Teng Financial Dept.,Foshan Polytechnic Rosemary Teng,Training one,Sentence Translation Responding in communication Role play,Foshan Polytechnic Rosemary Teng,Sentence Translation,下午好，歡迎來到國際大酒店。 請(qǐng)問您有多少件行李？ 這邊請(qǐng)。 請(qǐng)您往這邊走好嗎？ 請(qǐng)

2、問尊姓大名 ？ 請(qǐng)問您什么時(shí)候結(jié)帳離開？ 請(qǐng)讓我看一下您的護(hù)照好嗎？ 請(qǐng)問您的國籍是什么？ 請(qǐng)您填寫這張表格好嗎？ 請(qǐng)您寫下傳真的草稿好嗎？ 您好,這里是前臺(tái)，請(qǐng)問您需要服務(wù)嗎,Foshan Polytechnic Rosemary Teng,請(qǐng)問您喜歡哪一種房間？ 請(qǐng)問您要逗留多久？ 請(qǐng)問要我為您安排預(yù)約嗎？ 請(qǐng)問您要訂在什么時(shí)候呢？ 請(qǐng)不要掛電話好嗎？ 請(qǐng)稍候，我來幫您確認(rèn)。 請(qǐng)您稍候好嗎？ 很抱歉讓您久等了。,Foshan Polytechnic Rosemary Teng,很抱歉造成您的不便。 為這個(gè)錯(cuò)誤我深致歉意。 不好意思，我恐怕沒辦法那樣做。 不好意思，先生，麻煩讓我過一下。 不

3、客氣。 非常感謝您。 祝您有美好的一天。 祝您住宿愉快。,Foshan Polytechnic Rosemary Teng,希望不久能再次見到您。 謝謝光臨。 請(qǐng)您重復(fù)一遍好嗎？ 您好，這里是問詢處。 感謝您的來電。 如果您有任何其他問題，請(qǐng)和我聯(lián)絡(luò)。 請(qǐng)?jiān)谶@里簽名，好嗎？ 我能看一下您的護(hù)照嗎？,Foshan Polytechnic Rosemary Teng,這是你的房卡和用餐券。 早上好，先生，請(qǐng)問您要退房嗎？ 晚上好，小姐，請(qǐng)問我能為您服務(wù)嗎？ 請(qǐng)問您是否需要叫醒服務(wù)？ 您覺得這個(gè)房間怎么樣？ 您先請(qǐng)，先生。 還有什么為您效勞。先生？ 讓我來幫您拿行李。 能把您的房卡給我嗎?,Fosh

4、an Polytechnic Rosemary Teng,您好,這里是總機(jī). 請(qǐng)問要我?guī)湍觽€(gè)口信嗎? 您可以直接在房間打。 請(qǐng)別掛斷,我為您轉(zhuǎn)接。 請(qǐng)問您要打去哪個(gè)國家？ 我們有國際直撥和國內(nèi)直撥. 請(qǐng)說大聲點(diǎn)好嗎? 請(qǐng)說慢點(diǎn),好嗎? 請(qǐng)講,您的電話已經(jīng)接通.,Foshan Polytechnic Rosemary Teng,您好,商務(wù)中心. 請(qǐng)問您要復(fù)印多少份? 請(qǐng)問您是要印單面還是雙面? 請(qǐng)問要為您訂裝起來嗎? 是要顏色深點(diǎn)還是淺點(diǎn)? 請(qǐng)問您是要頭等艙還是經(jīng)濟(jì)艙? 請(qǐng)問是要訂在什么時(shí)間? 單程票還是雙程票? 請(qǐng)問是要座鋪還是臥鋪？,Foshan Polytechnic Rosemary

5、Teng,恐怕您要訂的票已經(jīng)售完了。 請(qǐng)寫下國家代號(hào)、區(qū)號(hào)和對(duì)方的號(hào)碼。 請(qǐng)問您是要以什么方式結(jié)帳？ 請(qǐng)問你要核對(duì)一下帳單嗎？ 這是您的零錢和收據(jù)。 請(qǐng)問您是否還用過酒店的其它服務(wù)？ 您的帳單總計(jì)是1200元。 請(qǐng)出示您 的信用卡好嗎? 歡迎下光臨.,Foshan Polytechnic Rosemary Teng,Responding in communication,According to the situation, respond to guests words.,Foshan Polytechnic Rosemary Teng,Dialogue 1 G: Good morning

6、,miss .Would you do me a favor ?H: 行，幫什么忙？G: Well ,yesterday evening one of my friend told me on phone he and several hign school mates would visit me morning . Yes see , Ive to wait in the room . Would buy some fruit for me ?H: 當(dāng)然可以，您要買些什么水果？,Foshan Polytechnic Rosemary Teng,G: I want a hand of ban

7、anas, three jin of oranges and two jin of apples .H: 您要一些飲料和點(diǎn)心嗎？G: Yes, I do. Ill give you 100 yuan . Ive no idea what else should be bought .You are to buy them with the money left.H: 我將按您的吩咐辦。再見。G: Thank you very much .See you then .,Foshan Polytechnic Rosemary Teng,Dialogue 2 H: 下午好，邁克先生。G: Good

8、afternoon . Can you give me a hand ?H: 可以，樂意效勞。G: Today is my daughters birthday . Im going to hold a birthday party for her.H :我能為您做點(diǎn)什么嗎？G: I need a birthday cake with the words of “Happy birthday” on it , 15 candles and a basket of flowers.,Foshan Polytechnic Rosemary Teng,H: 您要一些水果和飲料嗎？G: No, Ive

9、 got them already .H: 您有足夠的玻璃杯、刀和叉嗎？G: Yes, I think Ive got enough . Well , I almost forgot to give you money . Here is 200 yuan . If you are free ,please join us in the party.H: 謝謝，我會(huì)來祝賀您的女兒的生日。,Foshan Polytechnic Rosemary Teng,Dialogue 3 H: 這是3201房嗎？G: Yes , it is .H: 您說過馬桶不好用，我們?cè)尚蘩砉硇?，但一下子很難修好?？?/p>

10、怕您要換個(gè)房間。G: Change rooms ? How long does it need ?H:至少一天。G: OK. Where shall I move ?H: 房號(hào)是3421，應(yīng)接員馬上會(huì)來幫您，很抱歉給您添麻煩。G: Never mind .,Foshan Polytechnic Rosemary Teng,Dialogue 4 H : 我可以進(jìn)來嗎？羅莎小姐？G: 請(qǐng)進(jìn)。H : 羅莎小姐，我該向您道歉。今天上午打掃房間時(shí)我打破了您放在桌子上的花瓶，我要向您賠償。G :I dont think its a serious thing .Thats all right if you

11、 apologize .H : 這是我們賓館規(guī)定的。您能告訴我在什么地方買的嗎？G : I bought it in the Friendship Store .H : 我立刻就去買一個(gè)新花瓶。再見。G : See you then .,Foshan Polytechnic Rosemary Teng,Dialogue 5 G :I feel awfully sorry , miss . I have broken the on the desk carelessly.H : 先生，您傷著沒有？G : No , I was all right . Thank you for your conc

12、ern . Im sorry about it and how can I compensate you for it ?H : 您沒傷找著就好了。根據(jù)賓館規(guī)定?？峙履觅r錢。等一下，這是賓館規(guī)定，您看，賠償一個(gè)熱水瓶是30元。G: All right . Here is 30 yuan .H: 這是收據(jù)，多謝您了。,Foshan Polytechnic Rosemary Teng,Dialogue 6 H : 我能進(jìn)來嗎？保羅先生？G : Come in , please .H : 我是來祝您生日快樂的。G :Thank you .How do you know it is my birth

13、day today ?H : 我們從登記本上得知的。請(qǐng)接受我們服務(wù)員送您的生日卡和鮮花。G : I already appreciate your congratulations . It is very considerate of you .H : 能為您祝賀生日我們不勝榮幸。祝您健康長(zhǎng)壽。,Foshan Polytechnic Rosemary Teng,Dialogue 7 H : 朱莉亞小姐,我可以進(jìn)來嗎? G : Come in , Please . H : 您現(xiàn)在好點(diǎn)了嗎? G : Yes ,Im feeling a bit better , yesterday evening

14、I got a splitting headache.H: 要我去給您請(qǐng)醫(yī)生嗎?G : No ,thanks. I can go to hospital by myself . Can you tell me which hospital I shall go to ?,Foshan Polytechnic Rosemary Teng,H :附近有一家人民醫(yī)院.從這兒坐8路汽車去那很方便.G : Thank you for your seeing me .H: 不用謝.希望您的病很快就會(huì)好.要我叫餐廳為您準(zhǔn)備點(diǎn)稀飯做午餐嗎?G : Thats nice . Its very thoughtfu

15、l of you .,Foshan Polytechnic Rosemary Teng,Dialogue 8 G : Excuse me ,have you made out my bill ? Im leaving in an hour . Im going to pay my account right now .H :算好了，女士。這是您的帳單，那里下面的就是您要付的總額。 G : Thank you . I dont want to come back to the room after I settle my bill at the Cashiers Counter . May I

16、take my baggage downstairs now ?H:可以。您的行李都準(zhǔn)備好了嗎？G: Yes , I have packed everything up .,Foshan Polytechnic Rosemary Teng,H: 要我叫應(yīng)接員幫您把行李拿下樓去嗎？G :No , I can manage them by myself . I have only two bags . Theyre not too heavy.H : 很好。我檢查一下房間您不介意吧？G : Of course not . Lets go , shall we ?H : 好的，我們走吧。您在我們賓館

17、住宿期間一切都滿意嗎？G : Yes , I m quite satisfied . I have had a good time at your hotel .H : 女士，請(qǐng)您先進(jìn)房。,Foshan Polytechnic Rosemary Teng,G : Now please do your duty .H: 謝謝您的合作。臺(tái)燈在那，熱水瓶沒打破，這是茶杯和茶托，電視機(jī)也沒事。很好。您現(xiàn)在可以走了。請(qǐng)把房門鑰匙給回我好嗎？ G : Yes , here it is .H : 謝謝。我來幫您拿一個(gè)包到電梯去。 G : Many thanks . Lets be off now .H: 電

18、梯來了，祝您旅途愉快。再見。G : Good-bye .,Foshan Polytechnic Rosemary Teng,Dialogue 9 H: 不好意思，打攪你了。我可以進(jìn)來補(bǔ)一條浴巾嗎？ G: Come in , please. H: 謝謝.祝你愉快，有什么需要請(qǐng)叫我。,Foshan Polytechnic Rosemary Teng,Dialogue 10 H: 還有什么事我可以幫忙嗎？ G: No , thank you. H: 你太客氣了，再見。祝你愉快！有什么事請(qǐng)通知我。,Foshan Polytechnic Rosemary Teng,Dialogue 11 G: Is t

19、his Room Service? A: 是的，先生。有什么幫到你的嗎? G:I need an extra blanket. The room is too cold for me. A:好的，我馬上把毯子送過來，請(qǐng)問您的房號(hào)？ G:Room 207. A:好的，請(qǐng)稍等一下。 G:Thanks.,Foshan Polytechnic Rosemary Teng,Dialogue 12 H:這里是房務(wù)部，有什么可以幫到您嗎？ G:Yes,It is twelve now but someone are still having party next door.It is too noisy t

20、oo sleep.Could you handle it right now? H:真抱歉給你帶來麻煩，但別擔(dān)心，我們立即處理，請(qǐng)問你的房號(hào)。 G:Room 609. H:好的，祝你有個(gè)好夢(mèng)。 A:Thank you.Bye.,Foshan Polytechnic Rosemary Teng,Dialogue 13 G:I forgot to bring my keys,I have locked myself out now. H:先生，不要擔(dān)心，我會(huì)幫你開門的。 G:Thank you very much . H:這是我應(yīng)該做的，還有什么需要幫忙的嗎？ G:No,Thanks. H:祝你愉

21、快，再見。,Foshan Polytechnic Rosemary Teng,Dialogue 14 H:先生，您要來點(diǎn)什么？G: What have you got this morning?H: 水果汁、糕點(diǎn)、各種茶點(diǎn)等等，應(yīng)有盡有。G: Id like to have a glass of tomato juice, please.H: 要來點(diǎn)谷類食品嗎，先生？G: Yes, a dish of cream of wheat.H:還要來點(diǎn)雞蛋什么的嗎？G: Year, bacon and eggs with buttered toast. I like my bacon very cri

22、sp.H: 您喜歡雞蛋怎么做？G: Fried, please.H: 還要什么別的東西嗎，先生？G: No, thats enough. Thank you.,Foshan Polytechnic Rosemary Teng,Dialogue 15 (A couple waiting to be seated in a crowded restaurant)H: 請(qǐng)問您訂位了嗎？先生，太太？G: No, I am afraid we dont. H: 很抱歉，餐廳已經(jīng)滿座了。約要等30分鐘才會(huì)有空桌。你們介意在休息室喝點(diǎn)東西直至有空桌嗎？,Foshan Polytechnic Rosemary

23、 Teng,G: No，thanks. Well come back later. May I reserve a table for two?H: 當(dāng)然可以。請(qǐng)問先生貴姓？G: Bruce. By the way. Can we have a table by the window?H: 我們會(huì)盡量安排，但不能保證，先生。G: Thats fine.(Half an hour later, the couple comes back.)H:你們的桌子已經(jīng)準(zhǔn)備好了，先生，太太。請(qǐng)往這邊走。,Foshan Polytechnic Rosemary Teng,Dialogue 16 G: Wait

24、er, a table for two, please.H: 好的，請(qǐng)跟我來。G: Can we see the menu, please？H: 給您。G: Whats good today?H:我推薦香酥鴨(crispy and fried duck )。G: We dont want that. Well, perhaps well begin with mushroom soup, and follow by some seafood and chips.,Foshan Polytechnic Rosemary Teng,H: 要甜品嗎？G: No dessert, thanks. Ju

25、st coffee.(After a few minutes.)G1: I can have the check, please.G2: George. Lets split this.G1: No, its my treat tonight.H: 現(xiàn)金還是記帳？A: Charge, please. Put it on my American Express.,Foshan Polytechnic Rosemary Teng,Dialogue 17 H: 早上好。有什么能效勞的嗎？G: I want an American breakfast with fried eggs, sunny si

26、de up.H: 您想要哪種果汁呢？G: Grapefruit juice and please make my coffee very strong.H: 好的，一份美式早餐，要單面煎的雞蛋、西柚汁及一杯清咖啡(a black coffee)，對(duì)嗎？G: Yes, thats right.H: 還有什么嗎，先生？,Foshan Polytechnic Rosemary Teng,G: No, thats all.(Later)H:早上好，先生。您要的早餐送上來了。G: Just put it on the table, please.H: 先生，還有其他需要嗎？G: No thanks. A

27、h, yes! Can I have some more juice for the minibar?H: 哪種果汁呢，先生？G: Tomato, orange and apple juice, please.A: 好的，我立刻去取。麻煩您先簽了這張帳單。,Foshan Polytechnic Rosemary Teng,Dialogue 17 G: Oh, Im starving. Id like to try some real Chinese cuisine. What would you recommend, waiter?H: 那要看情況了。您知道，中國主要有八大菜系。比方說，川菜、

28、湘菜。G: They are both spicy hot, Ive heard.H: 對(duì)。您要是愛吃辣的，可以試試。,Foshan Polytechnic Rosemary Teng,G: They might be too hot for me.H: 再有是粵菜和江蘇菜。大多南方人都愛吃。G: What about any special Beijing dishes?H:有北京烤鴨啊。G: Oh, yes. Ive heard a lot about it. Id like very much to try it. Where can I find it?,Foshan Polytech

29、nic Rosemary Teng,H: 大多數(shù)飯店都有烤鴨，可是最好的當(dāng)然還是全聚德烤鴨店。G: Is it near here?H:不太近也不算遠(yuǎn)。乘出租車15分鐘能到。我是說，要是堵車不厲害的話。G: Well, thank you for your information. But what is the name of that restaurant again?H: 我來給您寫在這張紙片上。您好拿給出租車司機(jī)看。A: Thats very kind of you. Thanks a lot.B: 不客氣。,Foshan Polytechnic Rosemary Teng,Role

30、play,The following require two students to play as the guest and the hotel stall.,Foshan Polytechnic Rosemary Teng,ROLE ONE G：你們是中餐廳嗎？ H：是的。我能為你服務(wù)嗎？ G：請(qǐng)問你們供應(yīng)什么菜肴？ H：我們供應(yīng)各種各樣的中國名菜，有套菜也有點(diǎn)菜。 G：我知道了。聽起來不錯(cuò)，你們營(yíng)業(yè)到什么時(shí)候？ H：我們一直營(yíng)業(yè)至晚上10點(diǎn)，但晚餐點(diǎn)菜的截止時(shí)間是9點(diǎn)。 G：好的，座位要不要預(yù)定?。?H：因?yàn)槲覀儾蛷d常?？蜐M，所以我們建議你還是預(yù)定的好。 G：那么預(yù)定吧。我想預(yù)定6個(gè)人

31、的桌位，今天晚上要 8點(diǎn)鐘。 H：好的。今天8點(diǎn)預(yù)定一張6個(gè)人的桌位。請(qǐng)問您的姓名？ G：我叫阿斯頓。 H：阿斯頓先生，您是住店客人嗎？ G：是的，我住在4012房間。 H：4012房間的阿斯頓先生，我們期待著您的光臨。 G：那么8點(diǎn)鐘見。 H：謝謝您，先生，再見。,Foshan Polytechnic Rosemary Teng,ROLE TWO H：先生，請(qǐng)問您現(xiàn)在點(diǎn)菜嗎？ G：是的。我要涼拌鴨掌、三鮮湯和宮保雞丁。 H：好的，先生。還要?jiǎng)e的嗎？ G：有什么特別值得推薦的菜嗎？ H：今晚的脆皮魚特別好，魚都是新鮮的。我們還有幾種上好的海味，如果您喜歡海鮮的話。 G：我不大喜歡海味，就嘗嘗脆

32、皮魚吧。 H：您要喝點(diǎn)什么？ G：是的，一瓶啤酒。順便提一下，別放太多辣椒和大蒜，我聽說川菜很辣。 H：好的，菜馬上就送來。,Foshan Polytechnic Rosemary Teng,ROLE THREE H：您的椒鹽炸明蝦，先生。 G：多謝。你能告訴我怎么使用筷子嗎？ H：當(dāng)然可以，先生。不過我去給你拿一把勺子或叉子來好嗎？ G：不用了，我想學(xué)學(xué)怎樣用筷子。 H：好的，先生。請(qǐng)這樣拿筷子。先把筷子分開，把它們夾在拇指和食指中間。把拇指放在右邊的筷子從下往上的三分之一處。把左邊的筷子放在小指與無名指上。用中指和食指使用筷子。注意只能移動(dòng)右邊的那只筷子。 G：我知道了。不太難學(xué)。 H：是

33、的，很容易學(xué)。 G：非常感謝。順便問一問，筷子底下的東西是什么？ H：這是筷托。用了筷托，筷子的頭部就不會(huì)碰到桌子。 G：太妙了。謝謝您的幫助。 H：很高興為您服務(wù)。,Foshan Polytechnic Rosemary Teng,ANSWER TO ROLE THREE W: Your fried prawns with people salt, sir. G: Thanks very much. Could you tell me how to use the chopsticks? W: Certainly, sir. But shall I bring you a spoon or

34、a fork? G: No. Id like to learn to use the chopsticks. W: All right, sir. Please hold them like this. Please separate the chopsticks. Roast them between the thumb and the forefinger. Place the thumb on the right chopsticks on the little finger and the right finger and the forefinger. Only the chopst

35、icks on the right should move. G: I see. Its not very difficult. W: Thanks very much. Bye the way, what is this thing under the chopsticks? G: Wonderful. Thank you for your help. W: My pleasure.,Foshan Polytechnic Rosemary Teng,ROLE FOUR G：服務(wù)員，請(qǐng)結(jié)帳。 H：好的，先生，請(qǐng)稍等。這是您的帳單，先生?？偣?86元人民幣。 G：哦，這是什么費(fèi)用？ H：這是一杯

36、哥頓杜松子酒的費(fèi)用，先生。 G：可是我沒有要過哥頓杜松子酒。 H：對(duì)不起，先生。請(qǐng)稍等。我去核對(duì)一下，先生。 G：好吧，我不在乎等。 H：太對(duì)不起，先生。帳單上出了一點(diǎn)錯(cuò)，我已經(jīng)改過來了?？偣矐?yīng)該是582元人民幣，請(qǐng)您核對(duì)一下好嗎，先生？ G：您本來就應(yīng)該仔細(xì)一點(diǎn)的。 H：是的，先生。請(qǐng)接受我的道歉?，F(xiàn)在請(qǐng)簽一下帳單好嗎？ G：行??！ H：請(qǐng)問您的房號(hào)？ G：4012。 員：先生，謝謝您。希望您對(duì)晚餐滿意。,Foshan Polytechnic Rosemary Teng,ANSWER TO ROLE FOUR G: Waiter, bill, please. W: Certainly, si

37、r. Just a moment, please. Here is your bill, sir. The total is 686 Yuan. G: Well, whats this for? W: This charge is for one Gordon Dry, sir. G: But I didnt order Gordon Dry. W: Im sorry, sir. Just a moment, please. Ill check it for you, sir. G: You should have been more careful. W: Yes, sir. Please

38、do accept my apology, Would you like to sign you bill now? G: All right. W: Whats your room number? G: 4012. W: Think you, sir. I hope you enjoyed your dinner.,Foshan Polytechnic Rosemary Teng,ROLE FIVE H：送餐服務(wù)。有什么事要我們辦嗎？ G：是的，請(qǐng)給我房間送早餐來，好嗎？ H：當(dāng)然可以，先生。請(qǐng)問您的姓名和房號(hào)？ G：我叫布朗，房號(hào)4102。 H：請(qǐng)問您要在什么時(shí)間用早餐，布朗先生？ G：現(xiàn)

39、在就要。 H：要大陸式早餐嗎？ G：是的。 H：您要咖啡還是茶？ G：咖啡吧。 H：要橙汁還是蘋果汁？ G：蘋果汁。 H：請(qǐng)問有幾人用餐？ G：2個(gè)人。早餐要等多少時(shí)候送來？ H：我馬上就送來，布朗先生。 G：那很好，謝謝您。 H：不用謝。,Foshan Polytechnic Rosemary Teng,ANSWER TO ROLE FIVE W: Room service. Can I help you? G: Yes, can I have my breakfast brought into my room? W: Certainly, sir. Would you give me yo

40、ur name and your room number, please? G: Yes, my name is Brown and my room number is 4018. W: At what time would you like it, Mr.Brown. G: Now, please. W: A continental breakfast? G: Yes. W: With coffee or tea? G: Coffee, please. W: Orange juice or apple juice. G: Apple juice. W: For how many people? G: Two. How long will it take? W: Itll be up immediately, Mr. Brown. G: Thats fine. Thank you. W: Youre welcome.,Foshan Polytechnic Rosemary Teng,ROLE SIX H：布朗先生，您用餐時(shí)要喝點(diǎn)什么酒嗎？我們有多種幼稚的波爾多酒和加利福尼亞酒。 G：這注意不錯(cuò)！ H：這是酒水單，布朗先生，現(xiàn)